Drive not opening
I've been having problems with the CD/DVD drive thing. When it started, the tray would open randomly without me pressing the keyboard button.
And then, when I started the computer and used it the tray wouldn't open at all. I tried using a different keyboard and it wouldn't open. I tried clicking 'Burn disk' in iTunes to make it open it, but it said "there is no disk burning software blah blah blah etc." It says a similar message with DVD Player. I've tried holding the mouse down when the computer starts up, and that opens, but once I close it it won't open again. I re-installed the system, and it worked until I'd shut down the computer, then it stopped again. But when it was working it was able to play DVDs and burn CDs.
Welcome to Apple Discussions.
It sounds like your iMac is not always recognizing the presence of the optical drive. When you are experiencing this problem open Apple System Profiler and check if the optical drive is listed under Disc Burning or under ATA.
You might search through the posts in the G4 iMac forums. The G5 iMacs have slot-loading drives so we don't have a tray that opens or closes. There are lots of posts about difficulties with built-in optical drives being recognized with nearly every Mac model, so you likely can find some good advice if you do some searching.
Similar Messages
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IMovie Project from External Hard Drive not Opening?
Please help!!
Fairly new to MACs, iMovie and iDVD, I didn't have a clear understanding of how saving iMovie projects worked. Reading various tutorials, I thought I had a clear understanding of how they work. Apparently not with my recent frustration with iMovie.
I created several iMovie Projects but needed more space in order to make more projects for my internship thus I did what I thought was common sense -- get an external hard drive.
I exported iMovie projects into my user account and from there, dragged the saved projects into an external hard drive and then deleted the iMovie projects from my user account.
However, when I needed to retrieve these projects, I simply turned on my hard drive and clicked on them to open. However, whenever I tried opening them, they wouldn't open. Is it because I didn't export them to the hard drive in the first place?
What I don't understand is why iMovie is not opening or recognizing the saved iMovie projects from the external hard drive when the size and kind clearly indicate that it should open with iMovie automatically.
What is the proper way of saving my iMovie projects and events so that I can always have access to whenever I need to open up an old project or simply edit?Freeing up space on your Mac hard drive in iMovies ’08.
The application iMovie ‘08 has two main libraries displayed in the iMovie window: Events and Projects. Events are the main imports from your video camera, say. These files are big and you have the option to save them on an external hard drive and so iMovie knows to find them there. Projects are your editing instructions like what clips you want and where. The files are small and you save them on your Mac hard drive. They are NOT the clips only signposts where to find them (in Events on your external hard drive). You can move Projects to your external hard drive as back-up but iMovie will not find them there. If you then delete Projects from your Mac, iMovie can no longer make use of them unless you manually export them back into iMovie from your external hard drive. See Apple Article HT1026 iMovie '08: Moving iMovie footage to another drive (http://support.apple.com/kb/HT1026). Here the external hard disk is used for moving Projects from one computer to another and, by implication, back to the source computer.
Sharing the projects to iTunes for syncing with Apple TV creates (publishes) movies that take up the same amount of space on your Mac as the source Projects. You can still burn DVDs in iDVD using the iTunes Movies as your Media so provided you have iMovie Projects backed up on your external hard drive you can delete them from your Mac and just use the iTunes Movies (for Apple TV and iDVD). In addition, publishing iMovie Projects in iTunes for syncing to Apple TV results in these files being duplicated in both Movies/iMovies Sharing/iTunes AND in iTunes/iTunes Music/Movies so delete them from here and get even more GBs back! Tell iTunes in Advanced not to save these iTunes published movies anymore in order to stop further duplication ocurring. -
HI,
I have HP 430 notebook that I use rarely. The DVD drive on drive is not opening by pressing button on dvd drive. MY machine is power on. Not sure if I need any special driver to open dvd drive on machine. The default microsoft driver with windows 7 professional are already on machine.
I also get a warning sign next to bluetooth adaptor in device manager. Please let me know if I am missing any driver and where to pick them from.
regards,
RajivI don't know if you are missing any drivers, but here's the drivers page for the HP 430:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome?sp4ts.oid=5086738&ac.adm...
Here's some troubleshooting info for opening a stuck optical drive:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/troubleshootDisplay/?sp4ts.oid=5...
Although I am an HP employee, I am speaking for myself and not for HP.
Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too! -
Projects from external hard drive not opening on desktop. Please help.
I use my external hard drive to create, edit and save all my imovie projects. In this external drive I have all my raw clips, events, projects etc.
My home computer is my primary place of work, and I am now trying to open a half edited project from my external hard drive on my daughter's mac. Note this project was saved in imovie 8 and she has imovie 9, although I cannot see this being an issue.
Can anyone else suggest why imovie only opens my events, but doesn't open the project in the project library. I have tried copying the .rcproject from the external hard drive to the desktop along with the events, but to no avail. Any further suggestions, I have a pending deadline.
Thanks.You should be able to get this to work.
I would suggest the following:
1) Move the RCPROJECT file from the desktop to the Movies/iMovie Projects folder.
2) Use the Events on the external drive. Your project will be pointing to the external drive. It will not know how to find anything on the internal drive.
Then restart iMovie.
This should work, as iMovie is forward compatible. However, once you open the project in iMovie 09, you will no longer be able to open it in iMovie 08. (Of course, you could make a copy of it in its current state.)
I am less sure about your events. Your events will be converted to iMovie 09 format. I don't think you will be able to still open them in iMovie 08. You might if you delete all the cache and thumbnail folders and let iMovie 08 regenerate these, but I am not sure. Your best bet is to upgrade to iMovie 09 or better yet, iMovie 11 on your home computer. -
can not open drive
I am having a tuff time reading what the make and model PC, and what drive it is.
{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP. -
Please help! Illustrator CS6 started trying to open all of my complex.ai files with a "Text Import Options" box as if they were text files, and they are not opening! Help!
Hi Monika,
I have spent the last two or three days trying to do what you suggested. I uninstalled Adobe 6 from Windows. Some files that CS6 placed on my system during installation remained, including fonts and .dll files.
I had to abandon the Cleaner Tool you suggested because in one screen it allowed me to specify removing CS6 only, but on the following screen it only gave on option to remove ALL Adobe programs. I could not do that because I didn't have the serial number handy for CS3 in case I want to reinstall it at some point.
I tried to get technical help with the Cleaner Tool problem but no definitive help was available, so I reinstalled CS6 again without having the benefit of the Cleaner Tool. I tried to get the serial number for CS3 so I could use the Cleaner Tool but spent 2 wasted hours in chat. Even though I had a customer number, order number, order date, place of purchase, the email address used AND 16 digits of the serial number, in two hours the agent couldn't give me the serial number. After two hours I had nothing but instructions to wait another 20 minutes for a case number.
Illustrator CS6 is still trying to open some backups as Text and otherNone of the problems have been fixed. I have tried to open/use the .ai files in CS6 installed on another system and am getting the same result, so I don't think the software was damaged by the cleaner. The hard drive cleaner is well-known and I've run it many times without any problem to previous versions of Illustrator or any other programs.
When I ordered, the sale rep promised good technical support and gave me an 800 number, but after I paid the $2000, I learned that the 800 number she gave me doesn't support CS6 and hangs up on me. Adobe doesn't call it a current product even though they just sold it to me about 3 weeks ago.
Would appreciate any help you experts can offer. If I can't solve this, the last backup I can use was from June and I will have lost HUNDREDS of hours of work and assets that I cannot replace.
Exhausted and still desperately in need of help... -
I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you please advise?
You may need many other updates to retain compatibility with Lion. I suggest you reinstall Snow Leopard. Unfortunately, you will need to erase the drive first. Be sure to backup your data if you haven't done so already.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. After you finish Setup Assistant will complete the installation after which
you will be running a fresh install of OS X. You can now begin the update process
by opening Software Update and installing all recommended updates to bring your
installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
Installed Lion OS 10.7.2 and now Zip Drive 100 will not open
Using iMac Intel in only Apple mode. Zip Drive 100 connected to USB
Thank you for your replies to my Zip Drive question. I too cannot understand what happened. Up until I upgraded to Lion OS 10.7.2, I was able to use my 100 Zip Drive. Now it will not open any of these Zip disks. The Zip takes the disk, green light goes on but it never registers on the desktop nor opens upUp until I upgraded to Lion OS 10.7.2, I was able to use my 100 Zip Drive.
But what were you running before you upgraded? I'd say your problem is that you don't have any Zip Drivers that are compatible with Mac OS X 10.7. If they even exist, you'd find them on the Iomega site. But the last ones they have are for 10.3 and 10.4, so that doesn't bode well for any support.
If I were you, I'd post a question in the Iomega Support forums about this problem and whether or not (and how) you can get your Zip drive to work on 10.7.
http://www.iomegasupportforums.com/phpbb2/index.php -
My hard drive crashed on my Mac Book Pro and I just had it replaced yesterday. After restoring my data, Safari will not open. The error message I continue to receive is "Safari quit unexpectedly" Should I just delete the application and download a new one?
http://swcdn.apple.com/content/downloads/37/23/041-5058/lr5tynbldi18zcrqo8a8uq88 rnjushqliu/Safari6Lion.pkg
Here you go..... -
Saving a Photoshop CC project from a Mac (in .PSD format) to a thumb drive and trying to transfer it to a Dell laptop with Photoshop CS6. Will not open...Error message: could not complete your request because it is not a valid photoshop document.
The file was corrupted somewhere along the way (assuming it was still readable on the Macintosh).
The platforms don't matter, but you still need file transfer that doesn't corrupt files... -
Can't access CD Drive: Could not open CD handler, 32.
My CD drive isn't showing up in iTunes, so I ran the diagnostic tool. Everything checked out except that I got "Unable to access audio CD" with a red dot next to it.
This is the output of the diagnostic tool, has anyone else encountered this Could not open CD handler, 32 issue?
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
LENOVO 4313CTO
iTunes 11.2.2.3
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0040B50812948A28
Current user is not an administrator.
The current local date and time is 2014-06-13 12:19:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2c11483344b4160ef38c549044196dd7
iPodService 11.2.2.3 (x64) is currently running.
iTunesHelper 11.2.2.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: HL-DT-ST DVDRAM GT30N, Rev LT10
Audio CD in drive.
Could not open CD handler, 32. There is a problem with the installation of the drive in Windows or the drive contains a copy protected CD.
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 10 16 24.
The drive CDRW speeds are: 10.
The drive DVDR speeds are: 10.
The drive DVDRW speeds are: 10.
Error Correction is turned on for importing audio CDs.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
Force Optical Power Calibration before burn is turned on in the preferences.Hi, Mathew -
Here is a method that should work provided your G4 is an (AGP) model or later -
Restart. Immediately press the Option key, keep it held down until Startup Manager displays.
Article #106178 - Startup Manager: How to Select a Startup Volume
Once Startup Manager is up, press the Command-. (Command-period) keys. That should open the tray for the optical drive.
If the drive has a disk in it now, there's an additional technique - boot the machine, immediately press and hold down the mouse button, keep it held down. That's a hardware-based command to eject all removable media.
If the drive has a button on the door, you can also try restarting, then immediately begin pushing the button - there's a point during the first part of startup where the drive is energized but has not yet begun to spin up, and it should respond to the button push at that time.
If all attempts fail, it's time to consider whether the drive has failed, or if its cable connections have worked loose. -
After upgrading to Mavericks my Mac Pro does not open my double CD drives when I hit eject in the menu bar it locks up (please Help)?
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report — it will be very long and not helpful. -
I have a mac book that will not open up DVD's recorded with a presentation. I install the disc in a HP / windows 7 and it works fine. I had my hard drive replaced and since then I cannot open up DVD's. Was there a application that did not get installed? And if so what is the process.
You need DVD Player. It should be in your Applications folder. If it is in there go to System Preferences>CDs & DVDs and for "When you insert a video DVD" make sure DVD Player is selected.
-
My CD/DVD drive will not open when I insert any type CD/DVD. The CD/DVD just runs but will not open.
Try cleaning the lens:
Use a DVD lens cleaning disk.
Use a few shots of compressed air in the slot.
Wrap a fine microfiber cloth (eyeglasses cleaning cloth?) around a business card and gently insert it in the slot.
If no success, a trip to the genius bar at an Apple store is the best option.
Ciao. -
I have a MacBook pro version 10.6.7 with snow leopard. After an scheduled software upgrade I could not open Quicken (It said it could not open the files). Now I can only open it if I have my external drive on. Can you help?
All the information that I had input on Quicken is gone. I have to have the external hard drive that I use to back up to be able to use quicken now. It is as if it was erased from the laptop hardriveTry repairing permissions. My favorite way is with a utility called AppleJack. Info and download here. It's free. It only works when you boot in Single User Mode. When restarting or booting, hold down the Command key and S keys.
You will get a very different startup screen that looks like the Terminal app has hijacked the screen. Just let the lines of text scroll by. When that happens you will get a text entry prompt. Type in "AppleJack" without the quotation marks.
A DOS looking menu will appear. Choose 1 or d to run Disk Repair. If you get a message that Disk Repair found and corrected errors, run it again. Repeat until you get the "your disk appears to be ok" message. This rarely happens with my experience, though. This does the same thing as as booting from an external drive and running Disk Utility's repair. Only, no external drive is required!
Next, choose 2 or p to repair disk permissions. This will take a little while. AppleJack warns that it will take up to an half hour to run repair permissions. It'n never taken more than about ten minutes for my MacBook Pro.
As permissions are repaired, you will see each repair scroll on the screen. When done, the menu returns, choose q to quit. Then at the prompt, enter "exit" without the quotes. Your MacBook Pro should restart into Mac OS normally after this.
Hope this helps.
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