Drive not recognized

Hi, everyone. I'm new to the Apple world, and very new to the XServe RAID array.
Currently, we have an existing array configured for RAID5 with two arrays of 4 500gig drives each (3 empty slots in each bay). As far as I know, the firmware is 1.5.1 (there is an icon for it on the RAID control panel when I sit down at the computer, I cannot find anything which tells me for certain, though).
I want to remove the drives from one of the bays and replace the 4x500,3xempty with 6x750 drives. I have six Seagate drives, and I am going to use the old drive sleds (plus the sleds from two spares we had). But, because I wasn't sure these drives would work, I tested with one drive first.
When I take one of the Apple spare 500 gig drives and pop it in, the RAID controller program knows there is a drive there (and says it'll be a hot spare). When I remove that from the sled and put the Seagate 750 gig drive in and pop it into the bay, the RAID program doesn't even recognize that there's a drive in that slot.
I have two questions:
1. where do I go to confirm that my firmware is properly updated everywhere?
2. any thoughts on how I can get the program to recognize this new drive?
Of course, this is a critical have to get this mounted yesterday sort of problem too, and I really appreciate any help y'all can give. Thanks in advance.

I've tried it with varying different sets of jumpers, from no jumpers to different configuration of jumpers (including the one right out of the box). So far, the time I tried it without jumpers got me both a red light and a blue light and no server alarm, but no drive in the RAID administration program, either. Every configuration including jumpers gets me just the red light, plus a server alarm because it doesn't like the drive.

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