Drive problems - warranty question

i recently sold my emac to a friends and he is havng problems which i have narrowed down to being because of a faulty dvd drive. the machine is still under warranty in my name so id like to know how to go about transferring the warrenty into his name if possible so he can arrange to have the drive fixed.
btw, we are both in the uk
sorry if this is in the wrong area - seemed the most logical place as i could not see warranty section

Probably the fastest and easiest is for you to have it fixed, if the warntee is in your name. Apple doesn't know that you sold the machine to a friend. After the fix you can inquire as to changing the warntee over.
Ithis method may be a stretch in the legal area, but the main thing here is getting the machine fixed for your friend.
Don

Similar Messages

Disk Drive problem

Ok my disk drive has been getting worse, first it would randomly eject disk just inserted the first or second try and finally take them the third. Now it seems some disk, especially DVD movies wont stay in at all. I have two questions, one has anyone seen this happen and two, how can I check how many more months or years of Apple Care I have left?

Hi Richard --
To address the second part of your question first, you can check your AppleCare status by going to the Apple Support Home Page and entering your PowerBook's serial number in the space (a box) on the right-hand side, about three-quarters of the way down under the heading "About Your Support Coverage." Hit enter and your warranty / AppleCare info should appear.
(You can get your serial number by clicking on the Apple Menu > About this Mac > More Information (the System Profiler > Hardware will open) and the serial number will be shown.
Now, as for your first question, optical drive problems of the type you describe are often the result of either damaged or dirty media (CDs or DVDs) or dirt or debris getting inside the drive. To troubleshoot this situation further, you should try a number of different CD/DVD types, different brands, pre-recorded, self-recorded, etc., and see if you notice any difference. You might also consider getting a CD/DVD drive lens cleaner -- see the following related thread for more on lens cleaners: http://discussions.apple.com/thread.jspa?threadID=279212&tstart=0
Good luck.
-- JDee

New Hard Drive still have Question Mark Folder

So I first got the 'Question Mark Folder' and had to keep running Safe Boot Mode to use computer. Finally got around to replacing the Hard Drive, but this Question Mark Folder still comes up trying to turn the computer on and now trying to setup the new hard drive. Won't let me do anything. I've tried all of the button combos/recovery mode/etc. Tried inserting both a backup disk of Mavericks and Snow Leopard, nothing. Is there any other problems that could cause this? Maybe a dead SATA cable? or something else small hopefully?

My newest Mac just did the same "folder of death" dance. It's too late for you now, but you might consider a passport backup drive.You can get 2&3 T-bytes now fairly reasonably priced. A given with computers is they will crash, just a question of how bad and when, so you can be prepared for the next time.

Help! folder icon w/ exclamation point - hard drive problem?

I live in the philippines and the store which i called up said the only solution is to show the receipt and they will send it to singapore but i still have to buy a new one. it's like they're not giving me choices at all. i know my iPod is not yet "dead", why do i have to buy a new one? how can i have this repaired?! it hasn't been a year yet, but around 10 months already and i don't have the receipt anymore.
here's what happened...
for the past week my iPod has been skipping songs, going to the next ones but doesn't play at all. sometimes it even freezes. and i hear this whirring sound at the back.
so i decided to connect it to the computer and erase all my songs first coz i thought maybe the problem was with the files. but iTunes didn't recognize the device. so i decided to reset it (so that the songs and my factory settings will be erased) by pressing menu and select at the same time. then after i did this the "do not disconnect" message kept on showing up and eventually it just stayed there. so i tried resetting again. the apple logo shows up but after a while the folder icon with exclamation point shows up. then it would turn off.
I tried restoring it with updater but it says it could not mount the ipod. so this might be a hard drive problem already. how can i solve this?
please help!

Try calling their toll free number <probably charges apply when you're calling outside the US>, 1-800-827-0685.
Usually, they will send your machine to the nearest repair station. I think in SEAsia, repair stations are in Malaysia.
Your iPod comes with a universal warranty, so you could definitely have that repaired even without the receipt. <Im from the Philippines too. I what you mean...>
good luck!=D

Fresco Logic xHC1 (USB3) Root Hub driver problem Code 31

I have the Ideapad S206 Windows 7 32 bit and have a driver problem which I believe is due to a Windows update at sometime. I get the following statement :-
"The device is not working properly because Windows cannot load drivers for this device (Code 31)"
Can someone very kindly please advise me how to sort this out. Apparently uninstalling the driver and then reinstalling does not work.
Jezza

Hi
Welcome To Lenovo Community
We are really sorry to hear about the issue you are facing,
Please try updating the following to verify the issue is fixed
Fresco USB 3.0 Driver Win7 USB3.0 Driver (Fresco) Win8
Do give this a try and let us know
Hope This Helps
Cheers!!!
WW Social Media
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Hp 15 r007 tx driver problem

i got this laptop form ebay.
i'm getting driver problem after installing win8(64 bit)
i download all drivers form hp site n install it..
i cant adjust my laptop brightnes
even wifi button not properly working
and every time i try to install nvidia graphic drivers , its says "first you have to instal intel@ drver".
please help me to solve this problem.
from Jay.
This question was solved.
View Solution.

Hi:
HP does not support that model with drivers for W8.
See if this works for you...
First, install the Intel chipset driver and reboot. You want the second file on the list which is the auto install file.
http://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-
Next, see if this Intel HD graphics driver works, and reboot.
http://downloadcenter.intel.com/download/24348/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1...
Then try this nvidia graphics driver and reboot.
http://www.nvidia.com/download/driverResults.aspx/81879/en-us
I believe your model uses the following wireless and bluetooth drivers:
http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_131223_1
http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_130390_1
You will also need this wireless button driver.
http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943827&swItemId=ob_124774_1&swEnvOid=415...

DVD drive problems : should I buy the new iMac ?

Hello, being new to these discussions, I don't know if this question was answered before.
My last iMac's DVD drive stopped working after 3 years use. And from reading the discussions, this problem seemed quite common.
But 3 years is not bad, considering the posts talking about the DVD drive not working on NEW iMacs.
Does anybody know if Apple is going to do something about this soon ? My computer is a working tool, and I cannot spend time or money on repairs all the time.
Thank you.
A Mac user since 1985

+"Well, since nobody has an answer, I suppose I will wait until I no longer see the DVD drive problems on the discussions."+
That might be a while. I bought my iMac Oct. 15 and the DVD drive is already not responding. Backing up files, I had burned 2 DVDs from the same package, Toast says this one is a CD-RW and unwritable, and makes a noise like it's trying to eject it but nothing happens. Disk utility says the DVD drive is empty and nothing shows up in the Finder. Using Terminal (drutil eject) and starting up with the mouse button held down makes the same noise as trying to eject it in Toast, with the same results - nothing.
Still trying to find the receipt to take it back & get it repaired. I sure miss the hole for the paper clip.

USB Drives - Problem with Recovery Manager

I bought a Kingston DataTraveler 112 16GB thumb drive so I could copy the recovery image as a backup. It recognized the thumb drive and showed that the recovery image was a little over 11GB. But when it started to format the USB, it returned to the previous screen and no longer showed the drive there. At the bottom of the screen it said to contact HP Support but it didn't give me an error message. Now when I try the recovery manager it won't recognize the USB at all.
Prior to that I had purchased another 16GB USB--don't remember which brand. I have 5 other USB drives, but they're all smaller, except a 32GB Kingston DT101 G2 which does not work on this computer, although it worked on my previous computer (Pavilion w/Vista Home Premium) with no problem. All these USBs, including the new Kingston are for USB 2.0.
OS is Windows 8.1 64 bit on HP Pavilion 500-A60 desktop. I've tried the problem USB drives in all 4 ports (2.0 and 3.0). Also in the one I plug into a port to give me 3 USB ports, also used on my prior computer.
Is it possible that this computer doesn't recognize Kingston or certain other brands of USB thumb drives?
This question was solved.
View Solution.

The trick to this is to use a USB 2.0 port and to use a non-Windows 8 certified thumbdrive. If the USB flash drive shows as a "removable device" then there should be no issue in using the media to create recovery media
I have had great success with a Transcend USB 3.0 16-GB flash disk.
I own a couple of DataTraveler flash disks and had the same lack of success creating recovery media that you did. I have also had zero success with Sandisk Extreme usb 3.0 flash disks
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Can I just close disk utility without risking data loss or drive problems?

I am using disk utility's restore to clone a hard drive to an external drive but it is taking forever (telling me 3 days) and the cancel button won't work. Can I just close disk utility without risking data loss or drive problems? Force quit? Anyone have experience with this?
- George

I spoke with a tech advisor through applecare. Theoretically the source drive should not be damaged if you quit the disk utility application while cloning your drive. More obviously, the destination volume will be unreadable and require a re-format, but in general no major damage will occur. I have quit the disk utility and restrarted, the source drive works as expected, while the desitination shows, "unreadable"
Hope this helps anyone else with a similar question.
- George

What I have learned about the optical drive and my question is:

I am used to burning data to a CD or DVD on the PC and never experienced a problem. With an RW disk, I can simply open the disk and add, delete, format, etc. without any problem. It is fairly easy to make the disk as a Data disk which effectively works identical to any external hard drive storage device in terms of file operation. I would like to do the same thing on my iMac 27, but have learned some of the limitations of my Apple drive program.
1) It will recognize only certain disks. Example: will not recognize a CD-RW, resulting in the following error message: “Medium Write Error” . However, the drive will recognize a CD-R blank disk.
2) When it does work, the disk cannot be made into a Data disk in that it is limited to what it will allow. Example: I cannot delete selected portions of anything stored on it. I cannot format the disk; it can only be erased. If I want to add a file to it, I must go through the entire Burn process of creating a *.dmg file. If I want to modify a file or folder, I have to erase the entire disk, make the file correction and burn it again onto the disk.
3) The erasable disk can only be made if the disk has been checked as “Leave disc appendable”, otherwise it is strictly a read-only disk. The following link should be helpful.
http://docs.info.apple.com/article.html?path=DiskUtility/10.5/en/duh1749.html
4) Apple’s position is apparently that anything burned to a disk should be for archive purposes only.
5) The installation of a 3rd party program such as Roxio is the only way to achieve the ability to have a disk perform as an external hard drive.
My question is this: Can anyone suggest a reasonably prices 3rd party data disk creation program that functions well within the Snow Leopard environment?

My suggestion would be Roxio Toast and, if you are not already doing so, instead of using only media for your backups, you should consider one or more external hard drives for either Time Machine and/or a bootable clone. Both methods automatically update your files while copying them. I have bootable clones and, once or twice a year, I will burn a DVD with extremely important data just to have another copy, but that is not my main backup.

MBP Hard Drive Problem (Again)

My MBP is going back to the Geniuses for a HD problem for the 3rd time tomorrow, since I bought it in July. I am confused about exactly what is happening, and I would like any advice anyone might have about salvaging any of my data.
(The first two times, I brought it in because the HD died. The first time, they told me they had replaced the HD, though they hadn't. They ran diagnostics, decided it did not need to be replaced after erasing my data, and then gave it back to me. I brought it back the next day [t died that night as I was reinstalling] and they replaced the HD in about a day.)
Everything got really slow this weekend and I had "index" and "database" problems in my mail.app (twice), and my iTunes (twice). Now, the replacement HD has disappeared when I tried to reinstall the system software/repair the disk in disk utility.
This is the chronology:
I have had this hard drive for 3 weeks, installed at the local apple store to replace my factory-installed dead hard drive.
On Friday, my mail app stopped working. After diagnosing the error message (thanks to this forum), I learned that the index file was corrupted, so I reinstalled the index.
On Saturday, my iTunes said it couldn't read my iPod, so I restored my iPod, erasing all of my data (music, calendars, contacts, important documents). I continued to get the same error message.
Today, I restored it again, but I still couldn't get iTunes to write more than 2 gb of information (of the 20 gb of data). At that point, I decided I would have to send my iPod in for repairs and stopped trying.
8 hours later, I got an error message that said the iTunes index was corrupted. I started to put the music back in to iTunes, but the MBP kept kept freezing.
I restarted the machine and received the blinking questionmark. I put in my system installation disks to run disk utility and, if need be, reinstall my system software.
This is where it gets interesting:
Disk Utility can see the topline Disk Description and the SMART status is verified. But the name of the disk itself is wrong and the mount point says it is unmounted. The capacity is correct, but under everything from owners enabled to number of files and space available, there is just a dash.
Unlike my previous hard drive problem, there is no clunking, and the hard drive appears to be working. Disk Utility found the following: Invalid B-tree node size. The volume needs to be repaired. Error: The underlying task reported failure on exit. 1 HFS volume checked: volume needs repair. And that's it.
My questions are:
1. What is happening to my hard drive?
2. Is it dead or is there any way to fix it?
3. Is there any way to salvage my data? (Because of my iPod failure, I lost my calendars, contacts, important data from my last big back up 3 weeks ago, not to mention my carefully curated music collection. I have my documents backed up to gmail, but not my notes, which were on my iPod.)
4. Does it sound like an internal hardware problem or is it really just two bum hard drives (from two different manufacturers) in a row?
MacBook Pro 2.16 ghz Intel Core Duo Mac OS X (10.4.8)

In case anyone receives a series of index problems which escalate into apparent hard drive failure and blinking question mark of doom . . .
the Geniuses fixed the computer by doing a complete wipe of my hard drive.
They said that the directory error may have existed from before my last hard drive was installed, but I am not certain how such a thing could exist.
Because it was a directory error, I lost all of my data on the hard drive, but I was able to take the machine home with me within an hour. Since the erase and reinstallation, my computer is running much, much faster, and seemingly cooler, but that may just be my relief at having a working machine back.

L430 multiple driver problems (ultranav and others)

Hello,
I have multiple driver problems with my newly purchased L430.
1) After hibernate the UltraNav driver randomly stops working. This means that the settings are grayed out and my old settings aren't applied. Sometimes the mouse pad and track ball also stop working after hibernate.
2) The hardware mute button and hibernate don't like each other as well. After resuming from hibernate with the mute button on the sound doesn't work anymore. Rebooting only helps if you have disabled the mute before rebooting.
3) The intel usb 3.0 driver can't be installed unless you want a lot of bluescreens.
I do have the newest drivers and BIOS (2.54).

It's ok my friend, I just hope I will be able to help.
Now to the problem. The thing that worries me the most and the reason I asked you to contact a Lenovo Repair Center, is the blue screens with the Intel Usb 3.0 installation. If the driver is correct this should not happen and most of the times it signifies a pure hardware problem, not a software one. Really, it just should not happen, period!
So please, before anything else, download and boot with a Linux Live cd, any distro you like (e.g. Linux Mint, Fedora, etc). Better choose a 64bit version. It's one way of determining if you're facing a hardware problem with the usb 3.0 ports.
The information you give is very useful and more or less complete, but I would like to also know the model of your SSDs, both the 2.5'' and msata.
Meanwhile, you can check either with the Linux Live cd or with Memtest86+ your ram. This does not seem to be a memory problem but it would be nice if we could exclude it from the suspects list. Many - if not most - of these problems are multifactorial and we cannot leave anything to chance..
Cheers!
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Ipod photo: unhappy icon + warranty question

Hi everyone,
my iPod stopped working few days ago, showing the unhappy icon (again! )
Well, 01/08/2006 I sent the iPod to Apple, cuz of the same problem, now again, the problem is.. my warranty is gone (01/13/2005) and before I consider to let him repair for 260€ or buying me a new one for 280€, I wanted to ask, if there is anything else that I can try to do.
Windows won't recognize my iPod, it's shutting down itself (the ipod)
but otherwise I can't get into diagnostic mode (back+select, correct me if I am wrong)
So, has anyone an idea how I can fix my iPod?
I apologize for my English, trying to do my best, but it's not the native language
Athlon-64, ASUS K8V Deluxe, 1GB Corsair XMS LL, ATI 9600XT Windows XP Pro

Hello,
You should not apologize for your English as you are still better than me.
For Sad iPod, please read the following - and sorry it is a pretty long one
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Macbook Pro late 2011 hard drive problem

I have a problem with the Hard drive of my macbook pro 13" late 2011. The problem is something about SMART failing. So i decided to backup all my files
And erase the Hard drive and plan of changing a new Hard drive.
My Question is, is it possible to install a higher Hard drive capacity? Say 1 TB for my unit?
Im having a 750 GB in my macbook with 5400 rpm.
If it's possible what is the best quality Hard drive available in the market?
Thanks!

I believe they are up to 2TB in the 2.5" laptop drives.
Do a quick google on the brand & model first to see what the reviews are and failure rates.
I use Hitachi in mine.
SSD's are also an option for you. These are much faster than the traditional mechanical drives, but also much more expensive & are much smaller in capacity.
Here is a link that gives you some idea of options.

Multi drive problems

My favourite iMac seems to have multiple drive problems. Any ideas anyone? Thanks.
Computer details: iMac 15-inch flat panel; 800MHz; Hard Drive Seagate 120GB; Memory 512 MB; (last two upgraded/installed by myself about 5 years ago). OS 10.3.9
Symptoms:
1) Completely froze, only option was to hold down power button.
2) Trying to start up again gave regular clunking sound & icon with blinking question mark in folder.
3) Disk tray will not open
4) So, started up from an external firewire HD with system
5) Works OK, but Disk tray still will not open
6) System Profiler / Hardware / ATA says "No information found"
7) Disk Utility also does not list the internal HD or CD drives.
So it seems neither the HD nor the CD drive are recognised as existing. Though when starting the computer I hear a "swish" sound, which I think is the CD drive checking for the presence of a disk.

Hey Katsuo,
Thanks for the reply spudnuty, I've got the iMac working again now.
Great and thanks for the star.
I took out the HD and tested it in an external case. It just clunks every two seconds, and other computers do not recognise it, i.e. it's no good.
Yup. Classic symptoms. Did it spin up?
Luckily 99% of the data was backed up.
A good lesson for all of us.
I presume there is no way to revive hard drives in this condition (but if anyone does know a way . . . )
Some people say freezing it but I've never had that work. You could send it for data recovery. That used to be very expensive but now is more reasonable.
I've read accounts of people disassembling the hard drive and moving the disks into an identical drive. Sounds very involved and I've never been able to disassemble a drive and not damage the read heads. It should be done in a clean room anyway and once you open a drive up w/o those precautions it's lifetime has to be risk.
Anyway, I replaced it with the original HD that I'd upgraded from 5 years ago, and the computer now works fine. The optical drive works again too; perhaps the fault in the HD was somehow affecting it.
OK here's the procedure from the Service Manual:
"No: The next thing to check to make sure the computer realizes the drive is there.
From the Apple menu, choose About This Mac. From the window that pops up, click
on More Info. An application called System Profiler should open.
In System Profiler, in the column on the left, look under Hardware for a line called SATA.
In the section on the right, you should see a header saying “S-ATA” and below it, two
items. The first is your hard drive. The second is your optical drive. Do you see two
items here?
– Yes: Even after checking for the drive in the startup manager, discs won't show
up. This indicates that your optical drive needs to be replaced.
– No: Reseat the optical drive and check System Profiler again. Does the optical
drive appear this time? If no, go on to the next step. If yes, it looks like the drive
connection may not have been too great, but you've got it plugged in properly
now."
I'm referring to the iMac Aluminum G5 17" here.
Richard
Message was edited by: spudnuty
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Drive problems - warranty question

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