Drive wont recognize install dvd

Installed legitimate copy of CS4 on Gateway computer, tried to install on 1 year older top of the line Sony and drives would not see the dvd. Tried on several other computers and laptops we have with same problem. Updated drivers and firmware on the Sony, still does not recognize dvd.
OS on both computers same, XP MCE version 2002. 1 with SP 2 (Gateway) and the other with SP3. I dont see how this could be the problem. We really need to get this installed on a second computer, help is appreciated.
Rohnn

John T. Smith poses a good question. Let's say that the Sony does have a multi-drive and that it is functioning fine (if not, maybe a firmware update?), then you might want to use a utility, like the freeware ImgBurn to do a copy of your installation disc. I've had instances where a disc would be read fine by one drive, but not another. Doing a copy of the disc (use good media, like Verbatim, or Taiyo Yuden), has cured things. That is one reason that I have at least two different brand burner/drives on each machine.
Good luck,
Hunt

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