Driver or adaptor issue not sure

I recently installed a NetGear router, at first I could see and connect to both 2.4 GHz and 5 GHz. After a few months it was determined that the Router was malfunctioning and the manufacture sent me a new Router. The new Router WDNR3400.3
already had the latest firmware installed on it. After doing my setup with the new router, I noticed I could not see the 5GHz in my wireless displace box however when I log on to the router it shows the 5Ghz working. To confirm this I used my cellphone
and another computer which both were able to see the 5Ghz network. I have tried the following to resolve my issue. Reinstalled a all wireless drivers, made sure the adapters were set to enable N routing and and combo. I uninstalled
the NetGear software and reinstalled, and rebooted both Router and modem. All the security setting on the computer match the router and finally I reset the router to manufacture defaults. What am i missing? I'm running windows 7.

Hi,
My first thought is that your computer might be out of the range of 5 GHz, as I know, the difference between 2.4 GHz and 5 GHz is the range and bandwidth, 5 GHz has wider bandwidth while it has a smaller coverage compared to 2.4 GHz, so I sugges you take your
PC closer to the router, check if it can make any difference.
And another situation is that the network adapter doesn't support 5 GHz, check your driver for the network adapter or go to the NetGear website to find an appropriate driver, test the result again.
It is also recommended to contact this support
NetGear Support
http://support.netgear.com/for_home/default.aspx
NOTE This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.
Yolanda Zhu
TechNet Community Support

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Message was edited by: stevemasten

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Message Edited by andyP on 01-28-2009 07:54 AM
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