Driver won't install and setup won't finish on windows 8.1 64bit

Question

Hi
We have a HP PSC 1410 All-In-One installed on an old pc with windows 7 and the printer is working fine but I decided to move the printer and plug it in on my brand new ultra high end gaming pc with win 8.1 64bit on it for obvious reasons, because the pc is alot faster. Pc config: i5 2500k 4GHZ, 16 GB RAM, Nvidia GTX 970  4 GB,  you get the picture a very fast gaming pc lol.
I downloaded the proper driver on the hp support website and started the setup and windows doesn't recognize the printer and the driver.
Everytime I uninstall and reinstall the driver I get this error:
It seems to be my even though HP claims that they have windows 8.1 driver support for my printer, it actually doesn't support it. Because I even tried to install it on my HP (the irony lol) laptop with win 8.1 on it and it doesn't work. I get the same problems and errors.
So to recap it: setup won't complete, gives me an error and then uninstalls the software by itself ....
Can anyone confirm that this specific printer model works on win 8.1? If yes, why doesn't it work on both my pc and laptop with win 8.1? Why does it only work on my old pc with win 7?
It's really a shame because the printer (even though it's very old) is still great and I like it, I just wish it would work on my new pc.
If anyone knows how to fix this or with a workaround please do share.
Regards
Elvis

Answer 1

Hiya @Elvis29, 
First and foremost, I apologize for the delay, I have been researching what could be causing this issue, and more importantly what we can do to resolve it.
Please complete the following steps and let me know the outcome of your efforts;
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
I think in order to get the install package to install properly it would be best to unlock the admin account, then try to install again.
Let's begin with a clean boot first; How to perform a clean boot in Windows
How to Unlock Admin Account:
Open an Elevated Command Prompt in Windows 8 & 8.1 (Instructions here)
Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter
Next, close CMD and restart your computer
When your computer comes on log into the new account that should show. It will  be called Administrator and will not have a password on it.
If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked
Under the Administrator account download and install the drivers using the Printer Install Wizard.
The Printer Install Wizard will by pass the Windows Installer. This runs its only installer or install shield, which will interact independent of the Windows Installer. This may allow the file that cannot be found, to be found and let the install finish.  HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
If everything installs fine, log out of this account and back into your normal user account. All the Software and Drivers for your product should show installed now on your account.
If everything works fine, you will want to Hide the Administrator account.
Go to your Start menu and under the 'search programs and files' box type CMD
CMD will populate as a search option above, just right click on it and 'run as administrator'
Once CMD (Command Prompt) opens, type net user administrator /active:no and hit enter
Next, close CMD and restart your computer
Please keep me posted.
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Sunshyn2005 - I work on behalf of HP