DRM activator issue

hello can you help me with the same issue as well:
"User's signature is invalid. PLease Reactivate.
Adobe DRM Activator error (server code 9.
Fault location:7
Contact Customer Support."
When going to the Adobe DRM Activator site :
Here's the problem and how to solve it:
You have tried to open an Digital Edition that was downloaded to another computer. You can open such a document on two computers onl
y when you have activated Adobe Reader or Acrobat on both computers using the same Microsoft .NET Passport or Adobe ID.
Problem: This computer and the computer to which the document was downloaded were activated using different .NET Passports or Adobe
IDs.
Solution: Return to the retailer, library, or other location where you acquired the document and obtain permission to open it on this computer."

To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.

Similar Messages

Network error that prevented DRM activation

I have 4 purchased e-books that will not activate using digital editions on my mac. The error reads
"There were some documents that were not imported into your library during Rebuild Bookshelf.
There was a network error that prevented DRM activation on your system." The log says there was an "Activation Server error".
These books still open in Adobe reader 7.x fine.
Anyone having this problem? Any ideas on how to fix it?
thanks

Please try again. The server which controls activation has, on occasion, gone offline and this is exactly the error you will see. Please post back here if that does not resolve the issue.

"The Adobe DRM Activator is not responding"

I am new to this whole world of on-line books and am trying to download a PDF file for one of my textbooks at my on-line college. I have Adobe 7.0.9 (they told us not to use 8.0) and have attempted to "authorize" my computer for two days now. Everytime I try it, I get the same error message "the adobe DRM activator is not responding". I have turned off my pop-up blocker and disabled the firewall. Any other suggestions? Thanks!

I am experiencing the same issue as Jennifer. Any suggestions, I've tried downloading and reinstalling with no help. Please provide some feedback.
Thanks.
M.
"The Adobe DRM Activator is not responding"
Jennifer Koehlinger - 05:24pm Aug 30, 2007 Pacific
I am new to this whole world of on-line books and am trying to download a PDF file for one of my textbooks at my on-line college. I have Adobe 7.0.9 (they told us not to use 8.0) and have attempted to "authorize" my computer for two days now. Everytime I try it, I get the same error message "the adobe DRM activator is not responding". I have turned off my pop-up blocker and disabled the firewall. Any other suggestions? Thanks!

Adobe DRM Activator error (server code 24)

I updated to the most recent version of digital editions, but uninstalled it due to the fact that it does not support Palm.
I reinstalled the old version of Adobe Reader 7.0. All of my ebooks show up, but when I try to transfer my ebooks to my Palm I receive an error message stating:
Your Adobe software cannot be activated.
A bad session ID was used in the header.
Eden Info: (0x18) A bad session ID was used in the header.
Soap Info: Client: A A bad session ID was used in the header.
Adobe DRM Activator error (server code 24).
Fault location: 12
Contact customer support.
The knowledge base states that Adobe is aware of this issue and I have to contact support.
I uninstalled and reinstalled the program a couple of times but I had the same error message.
I have open two open web cases (#0180655783 on 1/8/09 and #0201592044 on 12/22/09). They both state: "open pending response from Adobe", but I can't get a response (although my case do note that they have been updated???).
When I contacted Adobe via phone they informed me that I could only get assistance by opening a web case. I was assured that I would get a response within 24 Hours! What a bunch of crap!
I really have to have access to my ebooks. I have quite a lot of money invested in books that I cannot access. Some of them I need
for school.
Please HELP!
Operating System: Windows XP Home
Browser: Microsoft IE

well I'm guessing this isn't a question about Adobe Digital Editions 1.5.. I'm guessing your using some older version of Acrobat Reader, yes?
Please post your ebook reader version, and also do you happen to have a Palm device?
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Question about Reader DRM activation

Hi All
I got a paper "FAQ ACS Discontinuation of Sales, November 30, 2004"
I have a question about ACS.
As I konw, ACS is discontinued effective November 30, 2004.
and I read a section in paper below:
Q. Will Adobe Reader and Acrobat users get support from Adobe for eBook issues?
A. Support is not available for the free Adobe Reader, however, assistance for user activation is
available until December 31, 2006.
Does it mean Reader activation service will be stop until December 31, 2006?
That's a big problem for our ebook service!!

Adobe communicated in January to ACS customers that the DRM Activator service would remain operational until December 31, 2007, one year longer than previously announced.
If you didn't receive this announcement, send your contact info (email and surface mail) to "[email protected]".
You'll receive an autotmated reply that your email bounced but it will then be manually confirmed.

Statistics technical content activation issue with MD process chain in BI7

Hi,
Let me give you history of the issue first.
I had to activate the Statistics in BI7. I followed the SAP Note 965386 and activated the Technical Content.
Faced activation issues in MD process chain, Content Master Data-0TCT_MD_C_FULL_P01. It dint get activated, Followed the SAP note 1065919, which asked me to remove the below process from RSPC and activate it.
Load data- Process Variant Attribute and
Load data- Process Variant Text.
I did the same and it got activated after removing them.
Issue is. Later knew that manually activating the Process chain from Content would have activated those Infopackages aswell.
Now how should I get those processes into the chain and activate? Based on your suggestions, I can let you know what all I have been trying to fix it?
Relying on you for solution.
Thanks
Pavan

Thank You Neethika,
I have this issue solved. I replicated the data sources, activated those infoPackages manually and then added those variants into the process chain manually. So my MD chain now has all the necessary process.
Now i need to schedule them and see if it runs with out any errors. I will keep this thread open till i run it to take your help if i get any errors while running them.
Thanks
Pavan

Project Centre - Active Issues and Active Risk columns always show 0

Hello,
We have created a number of Project Centre views to which we have added the "Active Risks" and "Active Issues" columns against projects. No matter how many active issues or risks a project has, these columns are always showing 0 for each
and every project.
The reminders web-part on the PWA home page, and the Issues and Risks page (/PWA/IssuesAndRisks.aspx) correctly show these counts for a user, but Project Centre does not show the values correctly for projects.
We have not changed the values in the "Status" column of either list - they're still the default "(1) Active", "(2) Postponed" and "(3) Closed".
All issues and risks are correctly promoted to the reporting database on publish or when a list item is added/updated/deleted etc.
Our environment was upgraded from Project Server 2010 to Project Server 2013 and we're running service pack 1.
If not now, when?

Hello,
There fields don't actually work, if you want to see the active risks or active issues per projects in a summary row, create a report from the Reporting schema in the Project Web App database.
Paul
Paul Mather | Twitter |
http://pwmather.wordpress.com | CPS

Remove drm activation

Please remove DRM activation from all my devices
My Adobe Id is [email protected]

Can you explain what exactly you want to achieve?

Remove DRM activation from all my devices

remove DRM activation from all my devices. My ID is ....

Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,
or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice
Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.
'Ask our experts' will indeed just lead you back to this forum.
Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’
Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.
They can reset your authorizations, and then you must reauthorize any devices you still need.
(Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)
Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);
in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.
If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations (E_ACT_TOO_MANY_ACTIVATIONS) . Thanks to AJP_Bear for that tip.

Activation issue // Connection problem

Hello Dear assistant,
Since yesterday morning I have been facing with an activation issue. I have been using the same Master Collection CS 5.5 for more than 1 year now and yesterday I had an error that I have never saw before.
"!We are unable to activate CS5.5 Master Collection Subscription Edition
Product activation is required to use this product
You must have a working internet connection to activate this product. Please check your connection settings and choose try Again!"
I have checked my hosts file under the system and it is clean. I am also able to connect to all adobe servers. So I can assure you that my connection settings are perfectly working.
When I install Master Collection CS 5.5 it is only working with Photoshop now. However, if I attempt to open any other one like Illustrator, the activation screen coming up.
Yesterday, I had a conversation with Customer Service here in Chat again. They have mentioned about using multiple accounts might cause this problem. They have canceled one of the accounts and said this issue will be solved within 24hr. So it is almost 24hr and the second day of my working business that I cannot use the prior software to run my business.
Can you please check out the same issue repeated on someone else's case. So you guys can save time to help me.

Moving this discussion to the Downloading, Installing, Setting Up forum.
Smart2011 I would recommend reviewing Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for possible causes of connection errors. The host file is one possible cause but software firewalls can also be another. There are also other solutions available within the referenced document.

Windows 7 - Continuous redeployment time/activation issues

Hello,
I have about 9 classrooms that have from 10 to 25 computers in each along with 30 laptops for offsite use in which the software installed on them changes almost daily depending on what class is being taught. Currently we have been using Comodo Time Machine
on the laptops and previously on the desktops although we are using windows deployment server on the desktops now. My issue is that every time we reimage the systems we are running into activation issues. This system was put into place before I got here and
am trying to find the right direction to head into. It looks like the current windows deployment images sysprepped so that is why they are coming overdue right out of the gate. We do have licensing through the Microsoft Partner Network although im awaiting
access. Staying in the trial zone of the install is what they have been trying to do although the image was not properly configured and is out of date once its put on the system and the black screen comes up. Comodo is quick but lacks the ability to stay current
and only allows for a set amount of images due to space and can lack uniformity. A fast re-image speed would be beneficial but the speed of the deployment server has been working since I start it the day before for the next class. To me it seems like I should
fix the image on the deployment server and see where that takes me. Does anyone have any experience of this type of setup or know any other options?

Hi,
Based on my understanding, you want to auto activate the Windows during the deployment, right?
If yes, What's the type of your license?
If you have KMS server, you don't need do any thing.
If you have MAK license, you cannot set input the key in answer file to activate.
In addition, what the deployment tool did you use?
Karen Hu
TechNet Community Support

Where is Adobe DRM Activation website???

I hope someone can help me? Does this website exist?
I have installed Adobe Reader 2.0 on my Pocket PC and Adobe Digital Editions on my PC, the latter is activated. My PPC is telling me that I must activate it as a Digital Edition reader, but I have tried all the instructions on the PPC, but cannot activate it. One of the options given is to go to the DRM activation website, but I cannot find it.
Any anybody reading this please help me?
Thanks.

You can no longer activate any version of Acrobat Reader for reading eBooks. The only way to view eBooks is to use Adobe Digital Editions or a compliant Reader Mobile SDK based device. Unfortunately for you, there is currently no way to view your book on a Pocket PC
(Windows Mobile) based device.

Ebook DRM activation problems

I was attempting to activate reader for a mobile device running Windows Mobile 6 (unsuccessfully) when I decided to stick with Palm. Because I had so many Adobe Reader programs loaded (updates since version 4), I decided to clean up my software by deleting all Adobe Readers and Acrobat 6 Professional. I then reloaded Acrobat 6 Pro and updated it through the program. At that point I tried to activate the program so that I could borrow library ebooks. Since then, I've called Adobe Support at least 10 times and get someone who tries to help, transfers me to Tech support (even though I tell them they don't offer help with Reader), or am told straight out there is no help. Those have tried to help have; 1) deleted all my activations, because they claim that was the problem; and 2) had me load various different readers - either 6 or 7. Still no activation, though I can download books. The problem is I want to transfer them to my Palm OS phone. At the moment I only have version 7 of Reader installed and get "Your Adobe software could not be activated - Adobe DRM Activation error (server code 9) fault location 5." I believe this has to do with how I signed on when last activated, and it's looking for me to use the same sign on. But Support assures me there was only 1 sign on used; regardless, all activations were deleted. I tried to delete all the ebooks in my ebook folders, but still get the same message.
I also get the message (different numbers, but same problem) with the mobile device.
Why does the message say to contact Customer Support if they aren't equipped to solve it or if Adobe doesn't offer support? Is there a website where all these known messages and fixes can be found?
I know that there is a way of looking into my profile and changing/deleting things, so why is this becoming so hard to fix? I've spent 6 days working on this and now can't get anything to work. Please help.

You may want to post your question also in the ebook forum,
http://www.adobeforums.com/webx/.eea67d3/

Error Message "HTTP error on Adobe DRM Activator request."

Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 500
Fault location: 20
I had to reinstall Adobe Digital Editions after a hardware failure. Now I get this message. I can't read any of my purchased PDF books. I hate Digital Editions. Hateithateithateit. Can't escape it however. Too bad there isn't a better alternative product out there.
Does anybody know what in the world this error message means and how it can be fixed?
Garce

Hello,
There is a similar discussion in
http://forums.adobe.com/thread/314591?start=50&tstart=0
Also it's worth checking your firewall isn't blocking visits to the activation server at http://adeactivate.adobe.com. If you can see a 'Welcome to Digital Editions' message then your firewall allows access.
There may also be more information in your firewall logs.
Good luck!

Adobe Activation Issue - Offline

Hi,
Am unable to activate my adobe XI pro; am being requested for request codes; how do I access them, kindly assist.

No I have a serial number for CLP 5.0 license program-education
acrobat professional 11.0 MLP AOO License F
Chantal Kamdem
Gestionnaire
Centre de Recherches en Cancérologie de Toulouse
UMR1037 INSERM-Université Toulouse III Paul Sabatier – ERL5294 CNRS
Oncopole Entrée C
2 avenue Hubert Curien
CS 53717
Batiment C, 1ème étage
31037 TOULOUSE CEDEX 1
[email protected]
Tél : 05 82 74 15 88
Le 05/12/2014 20:22, Sabian Zildjian a écrit :
>
Adobe Activation Issue - Offline
created by Sabian Zildjian
<https://forums.adobe.com/people/Sabian+Zildjian> in /Acrobat
Installation & Update Issues/ - View the full discussion
<https://forums.adobe.com/message/6989531#6989531>

DRM activator issue

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