DRM-less music upgrade problems

After iTunes began going DRM free on their music I started upgrading some of my songs for the $.29 price. I had already gone thru the whole burn to CD/copy to WMP steps for most of my songs but wanted to get the DRM free music a little more cleanly and also get the higher bitrates.
Anyway, I have about 10 songs left to convert to DRM free but iTunes is not notifying me of their availability - even though I recently read where the entire iTunes library is available DRM free.
What I noticed is that the 10 specific song/album combinations are no longer listed as they were when we bought them originally. For example, my wife bought the Carrie Underwood "Jesus Take the Wheel" song and the album was (I'm at work now so the exact title may not be correct) "Jesus Take the Wheel (Single)". However, when I search for that album it is no longer available....even though the song clearly is.
Has anyone else come across this and found a way to upgrade their songs?
Thanks for any assistance.

Upgrading will be done for the same version of the song.
If you originally purchased the song off the album and the album is no longer available, you cannot upgrade with the single version or a version from a different album.
Sometimes, previous purchases were not linked correctly and did not show up as elgible for upgrade.
You should contact the iTunes store here -> http://www.apple.com/support/itunes/store/browser/

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    -->
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    objc_msgSend() selector name: setCanCreateDirectories:
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    0   libobjc.A.dylib               0x933174b4 objc_msgSend + 36
    1   com.apple.AppKit               0x973844bf _NSNavCreateChooseFolderDialog + 506
    2   com.apple.NavigationServices   0x931e74ff NavCreateChooseFolderDialog + 84
    3   com.LaCie.LaCieBackup         0x0000ddc4 0x1000 + 52676
    4   com.LaCie.LaCieBackup         0x0001446b 0x1000 + 78955
    5   com.LaCie.LaCieBackup         0x0002743a 0x1000 + 156730
    6   com.LaCie.LaCieBackup         0x00063bfe 0x1000 + 404478
    7   com.LaCie.LaCieBackup         0x0006617e 0x1000 + 414078
    8   com.LaCie.LaCieBackup         0x0008d000 0x1000 + 573440
    9   com.LaCie.LaCieBackup         0x00051ede 0x1000 + 331486
    10  com.LaCie.LaCieBackup         0x0003f050 0x1000 + 254032
    11  com.LaCie.LaCieBackup         0x000402a9 0x1000 + 258729
    12  com.LaCie.LaCieBackup         0x00007ccb 0x1000 + 27851
    13  com.LaCie.LaCieBackup         0x000e86b3 0x1000 + 947891
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    16  com.apple.HIToolbox           0x99beb668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    17  com.apple.HIToolbox           0x99bfe811 SendEventToEventTarget + 88
    18  com.LaCie.LaCieBackup         0x00058850 0x1000 + 358480
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    21  com.apple.HIToolbox           0x99beb668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    22  com.apple.HIToolbox           0x99bfe811 SendEventToEventTarget + 88
    23  com.apple.HIToolbox           0x99c1f962 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3046
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    26  com.apple.HIToolbox           0x99bfe811 SendEventToEventTarget + 88
    27  com.LaCie.LaCieBackup         0x000e258d 0x1000 + 923021
    28  com.LaCie.LaCieBackup         0x001321b6 0x1000 + 1249718
    29  com.LaCie.LaCieBackup         0x00103e67 0x1000 + 1060455
    30  com.LaCie.LaCieBackup         0x00103dce 0x1000 + 1060302
    31  com.LaCie.LaCieBackup         0x0000b44d 0x1000 + 42061
    32  com.LaCie.LaCieBackup         0x00001c7a 0x1000 + 3194
    33  com.LaCie.LaCieBackup         0x00001b95 0x1000 + 2965
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x91149992 kevent64 + 10
    1   libdispatch.dylib             0x932fd899 _dispatch_mgr_invoke + 238
    2   libdispatch.dylib             0x932fd532 _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib         0x911496f2 getdirentriesattr + 10
    1   com.apple.CoreServices.CarbonCore 0x9af27e83 FSMount::getattrsbulk(void*, unsigned long, unsigned long*, unsigned long, unsigned long, FSAttributeInfo*, unsigned char*, unsigned char*) + 603
    2   com.apple.CoreServices.CarbonCore 0x9ae47970 PBGetCatalogInfoBulkSync + 1064
    3   com.apple.CoreServices.CarbonCore 0x9ae4750f FSGetCatalogInfoBulk + 60
    4   com.LaCie.LaCieBackup         0x0000e978 0x1000 + 55672
    5   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
    6   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
    7   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
    8   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
    9   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
    10  com.LaCie.LaCieBackup         0x0000ec22 0x1000 + 56354
    11  com.LaCie.LaCieBackup         0x0000a3c1 0x1000 + 37825
    12  com.LaCie.LaCieBackup         0x000943e1 0x1000 + 603105
    13  libsystem_pthread.dylib       0x98ae95fb _pthread_body + 144
    14  libsystem_pthread.dylib       0x98ae9485 _pthread_start + 130
    15  libsystem_pthread.dylib       0x98aeecf2 thread_start + 34
    Thread 3:
    0   libsystem_kernel.dylib         0x91149046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x98aeadcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib       0x98aeecce start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib         0x91149046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x98aeadcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib       0x98aeecce start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x0106f830  ebx: 0x973842d6  ecx: 0x975a8576  edx: 0x05c48155
      edi: 0x000406c4  esi: 0x57e58955  ebp: 0xbfffe838  esp: 0xbfffe734
       ss: 0x00000023  efl: 0x00010206  eip: 0x933174b4   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x17160c20
    Logical CPU:     2
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
        0x1000 -   0x42bfd7 +com.LaCie.LaCieBackup (1.1.1 - 1.1.1) /Applications/LaCie Backup.app/Contents/MacOS/LaCie Backup
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    0x8be8000 -  0x8c0dff9  com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
    0x8fe89000 - 0x8febb417  dyld (239.4) <FF5ED937-CC28-3FEF-BCAF-750B1CDBAE36> /usr/lib/dyld
    0x90034000 - 0x90298ff7  com.apple.CoreData (107 - 481.3) <8EB45FB9-CF78-36E1-919C-E976AE4C8146> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x90299000 - 0x9029bfff  com.apple.securityhi (9.0 - 55005) <FD6FC95D-CBE2-329F-9ACB-AB3027CAAB6D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
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    0x91075000 - 0x91075fff  com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x91076000 - 0x91082ffc  libkxld.dylib (2422.110.17) <FBC1725B-74D4-3DFC-954E-0628948C0781> /usr/lib/system/libkxld.dylib
    0x91083000 - 0x91091fff  libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
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    0x9114f000 - 0x91153ffa  libGIF.dylib (1043) <276F48A6-766B-3D40-85C4-C9E8E6051DF7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x913c0000 - 0x916ebffe  com.apple.Foundation (6.9 - 1056.13) <C33A8984-7E97-36BE-B842-EE4FE35F53EA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x916ec000 - 0x91717ff5  com.apple.ChunkingLibrary (2.0 - 155.1) <50BBBBF8-F30B-39EA-A512-11A47F429F2C> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
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    0x9178c000 - 0x91823ff7  com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
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    0x91ac9000 - 0x91af8ff7  com.apple.framework.SystemAdministration (1.0 - 1.0) <1BD6205B-7C66-3B7B-AC8C-11BE34F7CF6B> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
    0x91af9000 - 0x91b6cfff  com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
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    0x9bbb8000 - 0x9bccaffc  libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib
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    0x9bfb6000 - 0x9bfc1fff  libcsfde.dylib (380) <821ACD5D-E4BD-3626-B7AC-8EE2637268C3> /usr/lib/libcsfde.dylib
    0x9c1b6000 - 0x9c1bffff  com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 20
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 6799542
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=142.9M resident=39.5M(28%) swapped_out_or_unallocated=103.4M(72%)
    Writable regions: Total=107.7M written=9972K(9%) resident=13.7M(13%) swapped_out=428K(0%) unallocated=94.0M(87%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    ATS (font support)                 33.1M
    ATS (font support) (reserved)         4K        reserved VM address space (unallocated)
    CG backing stores                  1212K
    CG shared images                    212K
    Kernel Alloc Once                     4K
    MALLOC                             47.4M
    MALLOC (admin)                       48K
    Memory Tag 242                       12K
    Stack                              65.6M
    VM_ALLOCATE                        16.4M
    __DATA                             14.5M
    __IMAGE                             528K
    __IMPORT                             20K
    __LINKEDIT                         43.5M
    __OBJC                             1848K
    __PAGEZERO                            4K
    __TEXT                             99.4M
    __UNICODE                           544K
    mapped file                       171.6M
    shared memory                         4K
    ===========                      =======
    TOTAL                             495.9M
    TOTAL, minus reserved VM space    495.9M
    System Profile:
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Hub
    USB Device: USB2.0 Hub
    USB Device: eLicenser
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub
    USB Device: Built-in iSight
    USB Device: IR Receiver
    FireWire Device: My Book, WD, Up to 400 Mb/sec
    FireWire Device: Big Disk Extreme+ (button), LaCie, Up to 800 Mb/sec
    Thunderbolt Bus:

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