DRM login error

when we are log into DRM web client, we are getting a error "The server returned an error EPMCSS-00502"
Can any one help on this?

DOH, just realised that I replied to KKT rather than you 940091 Does the below seem to match your case?
Are these new users that you've just added to shared services by any chance then set up as DRM users? I have seen CSS errors in the past from users that have just been added when there hasn't been time for DRM to synchronize with shared services.
If new users have been added to shared services that you want to use immediately after adding them as CSS users in DRM then it's often best to restart the DRM service to ensure that everything is in sync.

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