DRM-protected PDF crashes Safari on iPad

DRM-protected PDF crashes Safari on iPad (iOS 5.1/9B176). After restart the document is blank. When choose Acrobat from "Open it..." list it says "The document is empty". Is there a workaround?
It looks like Safari PDF preview software failes to handle DRM protected PDF (by Adobe LiveCycle ES). I am not sure but this was working before.
Thanks.

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, tap Settings > Safari then tap to delete history, cookies, and data then try Safari.
* No data is lost due to a reset

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How to open a password-protected PDF in Safari on iPad(3)?

I have some password-protected PDFs available on my public-facing website (hosted by MS Office365) that I'm unable to open in Safari on my iPad(3). When attempting to open these files using Safari on my iPad, I receive a grey screen with no presentation of the Adobe Reader "insert password" dialogue box. I do have Adobe Reader installed on my iPad. These PDFs do open on my PC with both IE9 and Safari. I can also open these PDFs on my iPad independent of using Safari. And, I have some non-password-protected PDFs on my website that open using Safari on my iPad. The problem seems to be uniquely associated with the combination of 1) a password-protected PDF, 2) Safari, and 3) the iPad(3). Does anyone have a solution to this particular situation?

Someone on another forum said you can with the app Goodreader Lite, but I haven't gotten to try it yet. I will let you know in about 45 minutes.
P.S: Or this sounds even better - http://discussions.apple.com/thread.jspa?messageID=11780778&#11780778
Message was edited by: compwiz1202

Bluefire Reader can't open DRM protected PDF

I transferred a DRM protected PDF to my iPad and now I want to open it via Bluefire Reader on the iPad. When trying to open the PDF, I get a message: " Add Account: This application is authorised with the following user accounts: (here goes my user account xxx). This item (i.e. PDF) was originally downloaded with a different user account or Adobe ID. To continue, please add that account". I don't understand why. My Digital Editions has the same Adobe ID as the Bluefire reader.
When I installed Adobe Digital Editions for the first time I might have not authorised my PC straightaway but later I did that.
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I would very much appreciate your suggestions how to solve the problem I described.

If you downloaded the PDF to the PC before authorizing your Adobe ID on the PC, then the PDF will be locked to a sort of anonymous ID that ADE uses when not authorized to a 'proper' ID. In that case you would not be able to read the PDF on the PC any longer after authorizing ADE with your own ID, or read it anywhere else. Unfortunately, in that case I do not think there is any way to return to a previous anonymous ID and recover access to the document.
If the book was downloaded after authorizing your Adobe ID on the PC, it should be OK. I don't know if Bluefire suffers the same as ADE and sometimes gets authorizations confused. Try deregistering Bluefire from your ID and reregistering it.

Cannot open a password protected PDF file on my ipad

WHy can't I open a password protected PDF file on my ipad even after I enter my password.

Someone on another forum said you can with the app Goodreader Lite, but I haven't gotten to try it yet. I will let you know in about 45 minutes.
P.S: Or this sounds even better - http://discussions.apple.com/thread.jspa?messageID=11780778&#11780778
Message was edited by: compwiz1202

Protected PDF not opening on iPad mini

Just installed latest version of adobe acrobat for ios on my ipad mini. Try opening a protected PDF. Correctly inserted file user and password. An error message appears: document access is not supported by this version of Acrobat Reader and this support. How can i manage?

You could have a setting or an app that is causing a conflict. I had a setting in General>Accessibility>Button Shapes>On that was wreaking havoc in the Apple iWorks apps. Every time I would try to access help in Pages, Numbers or Keynote, te apps would crash. Astounding when I think about it since the Settings app ... part of the iOS which is Apple engineered/designed and the iWorks apps are also Apple engineered/designed apps. Apple didn't even make sure that its own apps played nice with settings that it created in iOS.
this is Apple's take on troubleshooting third party apps - non Apple Apps.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
I would try closing all apps, delete OneNote, reset the iPad and download the app again.
In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
In order to delete an app, hold down on the app icon until all icons on the screen wiggle. Tap the X on the corner of the icon to delete it. Tap the home button and the icons will quit shaking.
Now, reset the iPad. No data is lost when you do this. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Go back to the app store and either search for the app again or find it in the purchased tab of the app store on your iPad and download it again. You will not be charged to download it again.

Unable to open password protected PDF in safari

Dear all, I'm new in using iPhone safari. I have problem in opening password protected PDF file from safari. Do you have any solution or workaround to resolve this problem
Regards
BR

You can put pretty much any character into the encryption password for a PDF file apart from control codes (carriage returns, backspaces, etc), but whether the vendor's website can is another matter!
As you seem to have a PDF with a user password that isn't what you expected, there's nothing you can do to remove it other than perhaps trying a version without the quote characters, or with a backslash in front of the quote (it's possible they escaped the string on the login form in preparation for storing it in a database, and forgot to unescape it again).

Non-latin text disappears from DRM-protected pdf file

Hi,
I'm facing with following issue - when I package pdf with non-latin data (for example, arabian characters), they are not shown in ADE.
Adobe Content Server: 4.2
Client: ADE 2.0, DL Reader 2.4.7 (Android), Bluefire Reader 1.5.7
Screenshot of 3rd page of document in ADE
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marlisa324 wrote:
Hello,
Hope someone can clue me into what I am doing wrong. I use Overdrive for EPUB files from the library but they also have PDF files I would like to read which are DRM protected. On the website it says that I can use Adobe Digital Editions and transfer the file from the library website to my computer and then my computer to my phone. I can't seem to get the file to transfer from my computer to the phone. Does anyone know what I may be doing wrong?
Thanks for any help.
To Wildman,
Here is a link to Overdrive where the OP is getting the files that are either epub or pdf format that comes with DRM protection. I looked into using it at one time for lending books from my library and reading on my Nook e-reader, but never got around to setting it up completely.
http://nebraska.lib.overdrive.com/E4B52B8C-D4C4-4F21-BE70-496DD9D689F6/10/502/en/default.htm

DRM protected PDF files

Hello,
Hope someone can clue me into what I am doing wrong. I use Overdrive for EPUB files from the library but they also have PDF files I would like to read which are DRM protected. On the website it says that I can use Adobe Digital Editions and transfer the file from the library website to my computer and then my computer to my phone. I can't seem to get the file to transfer from my computer to the phone. Does anyone know what I may be doing wrong?
Thanks for any help.

marlisa324 wrote:
Hello,
Hope someone can clue me into what I am doing wrong. I use Overdrive for EPUB files from the library but they also have PDF files I would like to read which are DRM protected. On the website it says that I can use Adobe Digital Editions and transfer the file from the library website to my computer and then my computer to my phone. I can't seem to get the file to transfer from my computer to the phone. Does anyone know what I may be doing wrong?
Thanks for any help.
To Wildman,
Here is a link to Overdrive where the OP is getting the files that are either epub or pdf format that comes with DRM protection. I looked into using it at one time for lending books from my library and reading on my Nook e-reader, but never got around to setting it up completely.
http://nebraska.lib.overdrive.com/E4B52B8C-D4C4-4F21-BE70-496DD9D689F6/10/502/en/default.htm

Gmail keeps crashing safari on iPad 1 as well as msn messenger

Since updating to ios 5 when I sign into gmail and hit the login button it safari crashes and closes the browser..
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So I'm trying to repeat the experience today at home. Its perfect. I can load all sorts of sites like cnn and wunderground that other people over at http://ipad.bigresource.com/Safari-keeps-crashing-g9DKUt5Lu.html are reporting crash safari. I've loaded and played the ipod, load photos and maps and buzzed around all over the place and its rock solid, lots of multitasking and its now OK, Touch wood..
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If I click on a friends name to go to their page CRASH. Reload and I'm not logged in any more ! Cookie issue ?
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Apple web site crashes safari on ipad

I Have tried to get to the apple web site today and every time I try to access it safari crashes. I can not understand how apples own web site can crash its browser on iPad. ApparentLynn chrome does not have this issue

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, tap Settings > Safari then tap to delete history, cookies, and data then try Safari.
* No data is lost due to a reset

PDF crashing Safari

I have not been able to grab a PDF since I put the new beta version of Safari on my non-Intel based G4 Powerbook.
Safari just closes, with an invitation to report an error.
Anyone else experiencing this?
Any suggestions besides changing browsers?
G4 Mac OS X (10.4.10)
G4 Mac OS X (10.4.10)

I was having this problem too, and after skimming through the error report, I figured out the problem. Do you have the PDF Browser Plug-In installed? If you don't remember, here's the site for it: http://www.schubert-it.com/pluginpdf/
I had this installed, and after removing it, Safari no longer crashes and, much to my surprise, Apple has built-in PDF support into Safari 3 so that the plug-in is no longer needed. Hope this helps.

Gmail login crashes Safari on iPad 6.1.3

When I login to my Gmail account Safari crashes. This started happening after my Gmail was acting up opening a photo attachment. I couldn't close it so I Cleared Cookies and Data in the Safari Settings.
Any thoughts on fixing this?

There isn't a way to uninstall and reinstall safari. It's part of the bundled operating system.
With the app you use that instead of safari. Kinda like, I can use the facebook app or I can use safari to access facebook.
There may be something with gmail and safari not playing well together.
I know this page is older but maybe something there can help
http://productforums.google.com/forum/m/#!topic/gmail/kxDjF3aiBeQ
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Will the new iPad open password protected PDF files?

I attend college online, and have always had a problem viewing password protected PDF files on my iPad. Will the new iPad allow opening these files?
Thank you!

You can install the same iOS version running the new iPad onto your iPad.
Download the free Adobe Reader app from the App Store. It opens password protected PDFs just like thee desktop version.

Viewing Protected PDF's

My online school locks their PDF files using Protectedpdf by Vitrium Systems. These documents require Adobe Reader to login and unlock the document upon opening the file; however I'm unable to enter my user name and password into the document (doesn't support forms?). After entering my credentials they are validated via the internet with my school and the document is unlocked. Is this a feature that could be incorporated into a future release?

The files in question are PDFs issued by the University of Phoenix. Below is the response I got. When asked if they will support DRM files with a future release I was informed it would be documented as a suggestion. Fingers crossed I'll some day be able to view these types of PDF documents on my iPod and iPad.
The pdf that you are opening is a DRM protected pdf.
Adobe Reader on iOS opens password secured and LiveCycle Rights Managed files but does not support opening of DRM protected content.

Cannot open LiveCycle protected pdf

When trying the iOS reader to open a Livecycle DRM protected pdf, I get the following error (I'm obfuscating the server name on purpose) - "Access to this document is restricted by this remote server xxxxx.xxxxx.com, however we are unable to connect it at this time. Please try to open it again later. If you continue to see this message, check whether your device is supported by this server."
I can open the exact same pdf on a Windows desktop using Adobe Reader. Is there something on the LiveCycle server that needs to be configured for the iOS client?

Hi, please review the FAQ referenced off of blogs.adobe.com/security/2011/10/just-released-adobe-reader-10-1-for-ios-and-android.html. Please make sure that you have a supported server version running, no problems with SSL, and a appropriately-configured policy. If you still experience problems, please contact Adobe Support to help debug your specific enviornment. Thanks!

DRM-protected PDF crashes Safari on iPad

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