Droid 2 global doesnt work after new update

I have a droid 2 global but it is prepaid and now after the latest update it doesnt work. Can verizon replace my prepaid phone or do I have to purchase another phone?
<post moved to the "Droid & Droid 2" space from the "My Verizon" space for more exposure.>
Message was edited by: Verizon Moderator

Currently, I am not showing a way to remove the Street View for Google Maps application from the device. If you are adamant about removing this feature, the next available option would be doing a factory reset. This can be completed through the following steps:
Factory Reset option 1
From the main screen, touch menu tab
Touch Settings
Touch Privacy
Touch Factory Data reset
Touch Reset Phone
Touch Erase Everything
Warning: This will erase all data from your phone, including:
Your Google account
System and application data and settings
Downloaded Applications
It will not erase: Current System software and bundled applications; SD Card files, such as music or Photos
Factory Reset option 2 - Warning this will reset device back to original factory settings.
Turn off the phone
Power on phone while pressing "X" key on qwerty keypad - release "X" and power key after you see Motorola batwings.
You should now see an "!" in a triangle with Android guy
Press the "Search" key on qwerty keypad to enter factory menu, this will unhide the menu and show the following options
Reboot system Now
Apply sdcard:update.zip
Wipe Data/Factory Reset
Wipe Cache Partition
Use Vol Up / Vol down to navigate to "wipe data/factory reset" and then use Camera side key or Menu key to select "wipe data/factory reset"
Use Vol Up / Vol down to navigate to "Yes delete all user data" and then use Camera key to select "Yes - delete all user data"
Wait for operation to complete (maybe 1 minute or so) and then press camera key to select "reboot system now"

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