Droid 3 Issues

* Favorites widget on home screen - after setting up contacts for quick dials, some of the contacts, when selected for dialing, call another contact in my phohebook???
* Corporate email sync - why can you only sync 30 days of email? On my old Droid 2 (with FROYO), I could sync my entire email account contents.
* Also calendar appointment changes made on another device do not sync the changes on the Droid 3?
* Also when texting or emailing, after hitting the spacebar once, the cursor takes off spacing until you hit the backspace key?
Any assistance would be appreciated.

I have a similar issue. I got mine yesterday -- and my cell standby is consistently at 35-40% and my time without signal has never been over 10%. When I got it yesterday, I had to recharge it twice, and I don't think I used it more than an average user would. So anyway, I recharged it and took it off the charger at 9-ish this morning and I was down to 50% battery usage after 4 hours. The only thing I'd done was text a few times and play Angry Birds for 10 minutes tops. I somehow managed to make it last the rest of the day, but that was because I barely touched it and only texted a total of maybe 50 times.
I haven't tried the *228 option yet because I'm afriad I'll do something to mess up my phone further. But if someone could help both of us out, that would be awesome. I'd hate to take this phone back because I love everything about it except for the battery life. I mean, it's still under warranty and I have another what, 12 days to take it back to the store, but that's a huge hassel that I really wouldn't have liked to deal with in the first place.

Similar Messages

Replacement droid issue....

I got a droid 1 replacement phone from asurion 9/27. Problem: No SD card! They are on "backorder". I was assured that I would get a SD card mailed to me within 10 days. Its been about 3 weeks and nothing. My phone was lost( I had thought stolen). It was returned to me today. Another problem: Got old phone back, can't transfer SD card to active phone without losing all data on SD card. So now I have a activated phone, No SD card. And my old perfectly fine droid with SD card and all pictures and music. Hmmm.... What to do.

Hey Now.
Been there done this. Although my phone was not returned. It was in fact stole.
Anyhoots, asurion isn't interested in you sending back the replacement phone?
I would assume they would be ok with this..considering your first device was in fact returned to you and not stolen.
I would send back replacement (contact asurion first) and activate your old device, by contacting Verizon on a land line or another cell other than yours.
Good Luck.

Moto Droid issues

I have been having problems with buttons pressing when im on a call. The funny thing is that the screen is black when its happening and my face isnt completely touching the phone. I also do not hold the phone with my shoulder/face either, which is what the Verizon store insists i must be doing. So I call in to tech support in which they have me reset my phone to factory settings. NOW... i dont get 3G AT ALL!! My calls drop frequently and i'm lucky to get 1 bar with 1X service. I have a support tag in with verizon since friday night, still no luck with better service. And yes, im still hitting buttons when on a phone call. BTW, i literally was touching the black screen with my finger while on a call and it was pressing the 5 button, even though when i take the phone away from my face so the screen lights up, the dialpad is'nt even pulled up! Does anyone have this problem at all! the lady at the verizon store says its how i hold the phone, I say phooey on that!

You hate to see people having problems, BUT it helps confirm you aren't going crazy and you're not alone! On my Droid X, I will be on a call and the screen goes black and the connection is lost, even though I had 3 bars of service. I have also been on a call and tried to hang up by touching the red end call button and it doesn’t respond. A little disappointing I must say. I cannot believe Verizon will not take ownership of the problem. Even if you accidently touch the screen with your face, it shouldn’t go black. I will try downloading Screen Suite and see if that helps.

Suddenly can't connect to Yahoo email? "Incorrect username or password".

I thought I was past all the email headaches I've had with the X. Its certainly not a Blackberry...lol
Everything has been working fine for the last month and now all of a sudden it wont connect to Yahoo. I've tried removing the account and setting it up again. I've tried every different suggested setting. I got it to work and it synced up all my yahoo email and then an hour later it wouldnt connect again. The error message is "Incorrect username or password". I've entered the correct information.....trust me.
I am at wits end with this phone. The email problems have been going on since the Droid came out. Why hasnt Verizon resolved the problem?
Any suggestions as to what I can do to get my problem correct? I love the phone...but hate the email functionality.

Not a Verizon issue...a Droid issue. My bad...I see I stated verizon in the first post. I meant to say motorola.
You can search the internet and find many people have had the same thing.. I've had lots of problems with bellsouth also....and so have many others. I still cant , and never have been able to, send an attachment with my bellsouth account.. I had a Verizon Blackberry for years and never once had trouble accessing yahoo or bellsouth. I dont want to switch back. I think the Droid is a cool phone......but if I'm paying $30 for a data plan and need to get my emails I expect to get my emails.

Efficient way to access bookmarks?

First of all, I have to post this in a browser other than Firefox mobile because I couldn't log into my newly created account, even after clearing cache, cookies, etc (it redirected me to the same login screen)
HTC EVO 4G for Virgin/Sprint
In order to access my bookmarks, I hit the address bar then bookmarks... but then have to hit the back button to make the keyboard go away before the bookmarks sh up. Am I doing something wrong, is there a more efient way to bring them up, or should this be redesigned? I've had lots of glitches with this phone, so I won't be surprised to learn that one of these two issues is related to it. I'm tired of being a droid beta tester with every new release argh! Anyhoo, Thanks in advance

*show up
If I select a spot in a lot of text and hit delete, it will delete the 3rd character before it but leave the other 2 characters in tact, which is a droid issue since it happens in texting and any browser on this phone. I know it's a side note but it seems that the consumers are forced to be beta testers these days, which should be an outrage.
To get back on rack... I prefer Firefox mobile over the native browser, olphin and Skyfire. Having a quicker way to access my bookmarks will push FF mob over the top!

AT&T Email Server Set Up on Samsung Charge Android Problem

Has anyone had this same problem?
Problem: I get "Setup could not finish - Cannot connect to server" error when trying to update AT&T email (sbcglobal.net) server settings. AT&T changed email server setup on December 11th. I can get the correct setup and connection via Windows Mail on my Vista desktop pc. AT&T email server settings can be found here => http://www.att.com/updatesettings. Thanks in advance.

I have the same problem and spent time on the AT&T help line but they could not help with the Verizon Samsung Droid issue. I got my Outlook to work on the desktop and the setup is basically the same. I think the problem is in the Desktop setup in E-Mail Settings on the Advanced Tab there is a check box with a label that says "This server requires an encrypted connection (SSL) that AT&T requires to be checked. The email setup form on the Samsung Droid does not have that check box or option, so the server will not let the phone connect.
Did you get your issue resolved?

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

Droid Bionic 4.04 update. SMS no longer works and other issues

Performed the 4.04 update yesterday (Made my phone at a ridiculously hot temperature and drained my battery from 90% to 5% within 1:30 , great thing to start downloading without a prompt). Ever since the update my text messages will not load at all. I have tried with the default application as well as Handscent SMS. The default text messaging application will just continue to show that it is "loading" and with an apple style while circle, while handscent will just have a black screen then crash after awhile. If I receive an incoming text message it does not show at all. (Handscent will normally create a popup message).
Also when I turn the screen on from being asleep, sometimes the touch screen will not work, I will either need to wait a few minutes to turn the screen off then on again or restart the phone entirely.
Anyone know a work around where I would not have to reinstall the OS again?
Please let me know if you guys need any more information.

Give this a try Guys it should help some b33
Here is How you Clear the system Cache on the Bionic : Do as Follows
Step 1: power your bionic down
Step 2: hold volume up, down, and power simultaneously
Step 3: use the volume down to navigate to "recovery," use volume up to select
Step 4: you will get a screen with a triangle with an exclamation point, next to an Android. Press volume up and down simultaneously
Step 5: use the volume rocker to navigate to "wipe cache" and use the power button to select.
Step 6: after it has finished, use the volume rocker to navigate to "reboot system now" and use the power button to select.
You Can also Try a: Soft Reset
Here's How to perform a Soft Reset For your Bionic : b33
Soft Reset - DROID BIONIC by Motorola
A soft reset is the most useful tool for resolving a variety of issues. In most cases, a soft reset will not affect data on the device, unless the battery is very low.
If the device doesn't respond to input, remove then re-insert the battery.
Press and hold the Power button.
Select Power off.
Press and hold the Power button to power the device on.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

Ahh. We can still help find the culprit, TeaParty14. Do you have any 3rd party applications installed to play your music? Are you able to hear any audio if you plug the headphones back into the phone instead of rebooting? Any audio for calls through the phone direct or through speakerphone?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Droid RAZR maxx issues

Droid RAZR MaxX With 4.1.2 OP System Freezing All The Time. Locking Up. Phone Will Ring And Not Give Button To Answer Call. Have To perform Cache Wipe Every Day. Battery Life Won't Last Full Day. Ready To Throw Phone Away. I UseU Phone For Business Every Day And Cannot Answer Calls Or Get Text To Respond Takes 5 Minutes To Respond To A Text.

Hi kellerfam11!
Sorry for any issues with your device! I appreciate the information you provided, thank you! However, the Droid MAXX is currently updated to 4.4. Please go to Menu/settings/about phone/system updates. Please click system updates to see if an update is available for your device.
Thanks!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Droid Razr 4G Mobile Hotspot Issues with PS3

I am hoping someone else had this issue and has been able to resolve. I just got a Droid Razr this week, and I have the 4G mobile hotspot feature. I am trying to replace my slow DSL line at home, and most things in my house have tested fine (Internet access, etc.). However, my PS3 seems to have some issues, particularly with online gaming and testing the network connection. The game I am testing now is COD MW3. I thought maybe something like IP ports were blocked on the phone or 4G network, but searching online seems to indicate that isn't an issue. If I reconnect my PS3 back to the DSL, online gaming and network tests work just fine. Move it back to 4G and the game won't connect and the network tests don't complete.
I don't see any features on the phone that would indicate that you can modify any firewall like settings. Anyone else experience similar issues? Thanks in advance!

I'm having the same issue with my Samsung 4g hotspot as well. I can get onto the PSN, download game updates just fine, but when I'm in a MW3 lobby, it just sits there and eventually times out and a XMB message displays that i've been disconnect from the wireless access point. Anyone have any ideas?

Earpieace / Sound Issues with Droid Razr M

Having issues with my phone, bought new in September 2012, since yesterday morning.
When I make a call using the earpiece, I cannot hear it ringing (like dialing out to them) and after they answer, I cannot hear the person on the other end when they speak. If I put it on speakerphone, they can hear me just fine and I can hear them. Also on speakerphone, I can hear it ringing (dialing out). When receiving a call, my ringtone audibly works, but then the same situation applies once I answer it - I cannot hear they, but they can hear me. Again, if I put it on speakerphone, both parties can hear each other. My alarm / ringtone works just fine, as well as all my other ringtone / notifications - such as text, etc. But, if I try to play a YouTube video, play music through Pandora, or play another audio / video file with sound, it does not produce any sound, even through headphones attached to the jack. It also plays sound when starting up - the "Droid".
Seems like a phone issue considering it is working for some things, but not for others. I have gone through and checked all settings, tried it in safe mode, did reboots, etc, but all to no avail. Anyone have any other troubleshooting suggestions, or are having the same problem? It seems I have going to have to have it replaced - hoping this would be a manufacturers defect replacement though and not something that I should have to use my insurance on!
Thanks!

Hello Shelly41877
I'm very sorry to hear your having volume issues with your device. Thank you for taking the time and providing us with all the steps you already done. Let's work together and get this addressed.
Has the device been exposed to any liquid or physical damage? Is the device in a case? If so, please remove it and retest. If the issue persists please back up the device and perform a hard reset. Here's how: http://search.verizonwireless.com/?q=hard reset razr m&x1=p1&q1=support
Please let me know if the issue persists. I look forward to getting this fixed.
Joe_VZW
Please follow us on twitter @VZWSupport

Bluetooth Issue with Droid Razr Maxx

I have had my Razr Maxx for about 3 weeks. From the jump I have had problems playing music thru several bluetooth devices. It will play fine for a few minutes, then music will start stuttering(dropping in and out) and continue to do so. Music plays fine when playing thru the phone speaker or wired headphones, but fails when using bluetooth. I called in, and they sent me another phone, and the same problem is occurring with the new one. I'm figuring its a software issue, bc I had no problems with my Droid X. Is anyone else having this problem?? I probably listen to music just as much as I talk on the phone and this is def. frustrating.

Hey CornyJoe: Time to invest in a Case Bubba they cost no more than a good pair of Golf Shorts an they'll make it look good an Protect as Well . Here are a Few Choices to go with. Enjoy! b33
Well Here's a Few Options to Get you Started: Take a Look an See witch one Works the Best for Ya For me i Have the Leather Flap Pouch an the Pop in Case with the Kick Stand. One thing to Remember if you Decide to get a HD Station for your Maxx it cannot Go into the Station with the Fitted Cased attached to it. I have Tried them An it just Does not Work.. Good Luck in your Choice an have Fun with your Maxx One more thing to Add Body Glove has a Case as Well.
i put my Maxx in my Oakly Glasses Bag: I put one in another for a little more thickness an Protection an they make for a really good thing to Clean the Razr's Display as the Bag is Made for this type of thing. Here is Also the Body Glove Case Not a Big Picture but if you Click on it. The picture should get a little Bigger in size.. B33
Hard Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless
Soft Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless

Droid X issues...Not a happy customer :(

I am having a few issues and I just wanted some input on my problem. I originally purchased a Droid 2 Global and didn't love it as much as I thought so I returned to the store and did an exchange for the Droid X. I like the device for the screen size and the camera quality (which is stunning!). Keep in mind I have called technical support before going to the store for each new phone.
My first Droid X would randomly take black blank images when using the camera and I use the camera a lot since I have a 14 month old niece living with us and we like to capture lots of memories This one also had dust under the screen. I had the phone less than a week and when I took it back to the store they immediately swapped it for another brand new X.
The second one a few days later had the same intermittent camera issue and dead pixels on the screen. I took it back to the store again and they again replaced it with a new X.
This third X appears to have no screen issues but the camera issue persists. I called technical support who apologized about all the issues and asked if I would talk to a Verizon Technician who logs issues with phones into a database so they can work on fixes and see if there is a trend in the issues I am having. I agreed to do so. I got to a nice woman who took all my information and logged the issues. She said they have had a few customers call in with the same exact complaint but it wasn't frequent because she believes because it works some of the time they don't bother calling. She then asked if it would be okay with me if she conferenced a Motorola Technician into our call to also log the issue with them. I agreed. Motorola got on the phone and got the MEID numbers for all threee phones and my email address and he said they have quite a few complaints about the same issue and that they appreciate the feedback. The woman from Verizon then asked if Motorola had any input on when and if there would be a fix. He said they didn't know what was causing the issues so there was nothing as of now and we relieved him from the call. She then asked me if the issue was bothersome and I said yes it was but I really like the Android system and all that. She said if it bothered me I should take it back to the store again and have them move me to a different Droid device, such as Fascinate or back to my Droid 2 Global. I was already aware that you get one swap from a device to another device in 14 days and I had already done that. She then told me that because of the issues this swap was considered different and that she would note the account so that when I went to the store they would go ahead and do it without issues. She was very nice and recommended a few phones for me and I left for the store....
I got to the store and walked in and they asked me how they could help me. I said it was a long story but technical support troubleshooted the phone with me and the phone has had the same recurring issue as the others. She pulled the account up and saw the notes and said oh they want you to move to a different device. It so happens to store manager was sitting there playing a game on his Galaxy S Tablet and asked if I used the camera a lot and if so I would like the Incredible or the iPhone 4. I said I didn't want an iPhone. I wanted another Droid. He looked at the notes and the account after offering me whatever Droid I wanted since they were all 199.99 or less like I had paid and then said that I had already did an exchange and that he refused to do another swap. He then also said about the X having a mechanical shutter and sometimes they stick but to deal with it and to not bring the phone back until the camera "refused to take pictures alltogether".
I am so upset. I looked like a complete idiot and he made me feel so stupid. He talked to me like a little kid. They also accessed the account without any verification other than asking me what my cell phone number was. They never had me verify the last four of my social like they should have as well.
I then called customer service again and they immediately saw that the store should have honored what the representative noted with Motorola and that they should have did the exchange without an issue but they could only do refurbished devices. She tried to offer me a Droid Eris...It's retired and she wouldn't refund the 199.99 I paid for the phone regardless.
Any ideas on what to do? I am so upset
Justin

What I have learned that this type of issue usually comes from the stores location, I know it shouldnt make a diffrence but some employees in curtian areas seem to approuch customer service a bit wrong, did you try tp go to another store, I know its a pain and you shouldnt have to do this but this is just a trick that works for me? I hope under this situation that this was just a situation with bad management.
Now as for the issue you are having with camera is kind of strange one because I use my camera pretty heavy without any issues so far... Knock on Wood..
Good luck on getting everything straighten out...

Who else is having MAJOR issues with their Droid DNA post 4.4 (KitKat) update??

I usually don't complain or post much about my phone because problems are generally quickly fixed, but this update is just ridiculous. After updating to KitKat, my phone has the following problems:
1. Text Messages - I constantly get text message errors. Always get the error that my message is not able to be sent. I have two problems with this. First, I get the error that the message was not able to be sent, but the recipient tells me they get mass spammed the same message 3+ times. Second, sometimes the recipient does not receive the message and it never goes through.
2. Network connection - Since the update, my phone usually does NOT have any type of connection whatsoever. The status bar shows I have 3G or 4G, but when I go to the internet app or try to use any form of data, I get the No data connection/no network connection error. Also, many times I am unable to receive/place calls.
2. Battery Life - significantly reduced battery life. This is not too big a deal because I'm assuming the new Android version takes more battery power. I can stomach this.
Please assist me with this as soon as possible. I'd hate to have to drop Verizon for such a silly issue.

I'm sorrry to hear you're having so many issues with your Droid DNA after your update pl124. I can understand the frustrations you're experiencing but we are here to help. Have you performed any trouble shooting steps with us regarding the issues you're having? Although I'm unable to fix any of the functionality changes caused by the update, I can help with the issues. Are you using a 3rd party messaging app? If so, its always a good idea to temporarily remove it to see if its causing an issue. We also recommend safe mode, which disables all apps and allows you the opportunity to readd them one at a time to see if that particular one is causing an issue. Here are the steps http://vz.to/1g3i9mj .
Additionally, if you're having issues with missed calls and text, we also recommend a SIM card pull to reconnect your phone back to the towers. Just like rebooting a computer down completely and back up. Where are you located (zipcode)? Are issues with calls and text occuring inside or outside our home? There may be an issue in the area. Here are the steps to safe mode http://vz.to/1hRNOb1 .
The great thing is you always have the chance to download apps from the app store to help with personalization for your ringtones, wallpapers, graphics, and minor functionalities. I know its upsetting to have so many changes after personalizing your phone but we hope the software gave you some benefits. If you continue to have problems, a hard reset is the last step that can usually correct minor issues but will also require a complete reset back to factory settings. Keep us posted and let us know if the phone gets better with some of the steps above. We want you to love your phone again and only change devices because you are ready for the latest and greatest and not because of issues.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

Droid 4 Upgrade Issues

I used to have all my ringtones set to tracks from my music, as well as my morning alarm bell.
Ever since the upgrade - last week - I can no longer do this... it doesn't even give me the option.
I've lost my weather wigit somehow...not a biggie, i downloaded another.
I REALLY don't like the new Gallery App -I take a lot of photos on my phone (for work) and it's now a pain to search for the right folder to find my pics in stead of just clicking on the gallery and having them pop up in order of taking.
Also, the battery looses it's charge WAY faster.
Any ideas on a fix?

When you say you can't use your music as ringtones ... are you talking about not being able to set an mp3 as a ringtone? I believe that functionaity was removed from the Razr and Razr Maxx, so I'm assuming it was in the Droid 4 as well. Bummer, too, 'cause that's a handy feature. A workaround is to put a copy of the mp3 in your Ringtones folder. You might try dropping a copy of an mp3 in your Notification folder and see if that will let you use it as an alarm notification.
I don't have any suggestion on the Gallery app 'cause I never used it.
Not sure about the battery issue ... could be an app that isn't playing well with Jelly Bean.

Droid 3 Issues

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