DROID 3 KEYBOARD AND BAD CUSTOMER SERVICE

Hey everyone,
I didn't seen a location for Droid 3 discussions so I'm here. The keyboard on my Droid randomly stopped working one day. Certain buttons either don't enter, enter multiple times, or bring up a completely different screen. I went to a Verizon store and received terrible service. The employee was more concerned with chatting with her coworkers than helping me. She proceeded to tell me that I just need to "pop my battery once a week to rest my phone" and that it was "working fine." As soon as I walked out of the store I tested the keyboard. Still faulty! Has this keyboard problem happened to anyone else? I need to find out how to actually receive help as well and get my phone working.
Mind you, I've only had this phone a few months.
Thanks!
-Sam

I want to add to my earlier comment from before...
Going to the local Verizon store to get this fixed, or to get their help is totally worthless.  You have to talk to someone via the phone.  The store employees will look at you like you speak a whole other language.... Another thing I would like to add is that my problems with this issue became much worse with two separate phones after I went through an xray machine at the airport on two separate occasions.  I have no idea if it's just a coincidence or if something about an x-ray machine messes around with the phone.  I just don't know.  But it's frustrating.
I did follow the advice of the Verizon Customer Service guy in this thread that said to load the phone in safe mode (ahhh, just like working with the crappy Windows PC) and I did see that it worked better in that mode. Again... this is the physical keyboard I am talking about... not the virtual.  I need the physical keyboard which is the only reason I bought this phone.  When the physical keyboard starts wigging out its upsetting and my time becomes wasted.  I have to delete text that I never typed because the keyboard is adding and deleting things that I never typed.  I have since deleted 90% of all my apps that I've added.  That was about 9 apps btw.  Not very many.  Even paid apps.  I was sorry to see them go but I need a working functional keyboard.  Out of the box the thing works great, but over time it starts to get Alzheimer's or it gets schizophrenia.  Both are not pleasant to deal with. 
This text was not typed via the phone - it was at my computer.  Time saved with a working keyboard was approx 20 minutes.  Time = $$

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    Saka: Hi Francesco.
    Francesco: Hello
    Saka: I have received your initial question. I'll be glad to check and help you with this.
    Francesco: thank you
    Saka: Sorry for the wait. Please do stay online.
    Francesco: ok
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    Francesco: Užívejte si našich služeb o něco déle      Bezplatně jsme prodloužili vaše předplatné produktu Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) o několik dalších dnů (62).      Nové datum pro obnovu předplatného je nyní 26-únor-2014 (PT).      Děkujeme, že jste si předplatili náš produkt! Tým služby Creative Cloud
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    Secondly, Apple Staff attitude is very ridiculous. My wife just enquired the staff politely. But how come the staff replied her like that. How come Apple hired a rude staff likes “Andrew” in Festival Walk Apple Retail Store in Hong Kong.  He was very rude, impolite to her. What’s going on. The staffs never polite and I can tell you if we treated our customers like that where I worked we would have been fired immediately!!
    Does Apple Company provide any training to the staff? My wife and I doubt that any training provided to the staff.  Apple customer service is terrible, he really don't care about helping you with a problem.
    Apple is a big company over the world. Apple staff is the most arrogant group of people we will ever meet. They provide such worst customer service experience. It is absolutely unbelievable and unacceptable. Great service offers a unique opportunity for businesses that are willing to invest in a memorable customer experience – they can ot-support the competition. But I cannot find any great customer experience in this Apple Retail Store. Please note that Bad customer service is totally affect company reputation. I did complaint those staff “Andrew” on the same day. But there is no any feedback and response from the Festival Walk Shop Manager or Apple representative. It's an absolute disgrace and I wonder why apple don't have a complaint department!

    << Personal comments removed >>
    You get to the store ~30 minutes before closing time, your card is declined for insufficient funds, you are told there isn't enough time to go to your bank in order to deposit more funds and return in time to finish the transaction and are surprised when they don't agree to finish the transaction when you return AT closing time?
    Glad you finally got your phone, but I too see no reason for an apology from Verizon. Maybe checking to make sure you have the funds to cover the expenditure next time would be wise. You have a smartphone, possibly adding an app to make the funds transfer electronically would have even kept you in the store while you made the additional deposit/transfer. Better planning on your part would have prevented ALL of this.
    Message was edited by: Verizon Moderator

  • Bad Customer Service - no solution for Trial Version for CC install

    Hi,
    I'm having problems to install my CC apps, since I`m having the issue on the apps keep asking for a serial number.
    I already tried all the solutions that I found on  the foruns: delete cache, install using English International as my preferences on Adobe Manager App, etc etc
    That is only happening on my PC with Windows 7. On My Macbook Pro everything is working fine.
    Well, today I tried the Chat option from  Adobe Customer service, and after I spend a long time with them, they just dropped the connections when they doint have
    anyother solution for me.
    It waa bad experience from Adobe.
    At least I still have some time to cancell my CC signature If I dont get this solved on the next days.

    If you don't get any help at this link then I have to agree that it is a bad Customer Service:
    <http://forums.adobe.com/community/creative_cloud>
    There's nothing you can do because Adobe in their wisdom decided to have these forums so that unpaid volunteers can help customers in exchange for worthless title called MVP.
    They also have a call Center in India where the staff are paid huge amounts (thousands of rupees per month) to help you.

  • BAD CUSTOMER SERVICE IN NEWNAN

    We had very bad customer service at the NEWNAN, GA BEST BUY. I purchased a notebook with a defective part. Returned the netbook back to the store. Geek Squad looked at it and said the hard drive was defective. They would not do anything except after arguing with us finally offered to send it off for repair. We declined becuase my in laws sent a laptop off to be repaired and ended up paying just as much for the repair and they paid for the computer. This was after they were told they would not pay for anything. Also, were only told they had to pay once the computer was sent off and could not get it back until they paid. $300 LATER THE COMPUTER WAS STILL BROKEN! We were lied to and pused around by everyone we talked to. BAD CUSTOMER SERVICE!!!!!!!!!!!!!!!

    Hi there and welcome to the Community. What brand of laptop are we talking about and when was it purchased?
    Adam
    Best Buy Community - Retail, Americas
    Forum Guidelines | Terms & Conditions | Community Guidelines | Blogging Guidelines
    *Remember to mark your questions solved and click the star under the user's name to show your thanks!

  • Cracked TV, a UPS claim, and an unusable protection plan--and poor customer service

      Best Buy has some serious issues with customer service. I recently tried to exchange/return/fix a 46-inch smart TV my father purchased from BestBuy.com. It came damaged. Immediately upon walking in and asking to exchange our damaged TV, the three customer service team members took the television from us and whisked it off behind the scenes. They did not tell us what they were doing, nor did they tell us they had called in a supervisor. The supervisor (at least I presume she was the supervisor because she did not introduce herself or state why she was there) came over and said “So what’s your “story” behind the damage to the TV?” I stared blankly at her because it felt like she was accusing me of something, and she repeated, “Tell me what happened when you opened it?” I explained that because the TV arrived four days early, we didn’t have a place for it right away and we put it in an office where it would be safe. We opened it a few days later. Yes, we had assembled it, because we opened the TV with the screen away from us and assembled the base from behind. It was only when we turned the TV around that we saw the cracked screen and the shards of plastic on the floor. Then we dissembled it and put everything back in the box to take to Best Buy. Yes, we noticed some damage to the box, but it looked minor. The supervisor told me that it looked like the TV was damaged when it was installed. I told her we did not drop, kick, or otherwise damage the television. We were incredibly careful, because it was a gift and very expensive. She said the damage must have been done in transit then. Best Buy was not responsible. All they could do was put in a claim for UPS. I asked about the Geek Squad protection purchased with the TV and was told that only counted for software. I pointed out that Best Buy’s website clearly states that the stores accept returns from BestBuy.com and that Best Buy also accepts damaged returns. She didn’t reply to that, just said she was sorry and left. I work in customer service. I know people can be dishonest and are always trying to get as much as the can for very little. I also know that regardless whether the customer is right or wrong, he/she should always be treated respectfully. I do not feel I was treated with respect. I felt like a criminal from the moment the team took my TV from me. The supervisor practically accused me of lying and did not seem to listen to my explanation. She did not even stay to see the transaction through, but left (the store was fairly empty at this time) and I had to wait, twiddling my thumbs, while two other customer service members took another fifteen minutes to set up my claim with UPS. Neither one spoke or looked at me during this process. Now, I have a $500 television set with a large crack in the screen, a claim with UPS that may take weeks to resolve, a 5-year $100 protection plan on a TV I won’t ever be able to use, and a lingering bad taste about Best Buy. I have never walked out of a store feeling as small as this experience made me feel. The sad thing is that I had planned on purchasing more items from Best Buy over the next couple of months. Rest assured, they will be purchased elsewhere. The only person who smiled or wished me a good day upon exit was the guard at the door. I will not be returning to this or any Best Buy store.

    Hello eab64 –
    It is regrettable that you had such a poor experience when you brought your father’s TV into our store, and for that I am truly sorry. The way the customer service associates and supervisor treated you was unacceptable. We in no way want you to feel like a criminal, or feel like you’re being accused of wrong doing when all you’re trying to do is get your product fixed. It is also clear many of the actions taken in the store may not have been clearly communicated to you.
    It is standard procedure for damaged or defective TV’s brought in store to be taken in back where they can be setup and our customer service associates can perform an assessment. This should have been clearly communicated to you. Once any damage or defect was assessed, ideally the supervisor should have approached you with a solution, and not accusations.
    The store did offer you the correct solution in the end, regrettably this too sounds like it was not communicated as well as it should have been. Our Return and Exchange Promise does not allow the return of damaged products, and the Geek Squad Protection (GSP) plan for televisions does not cover damage to the panel beyond burnt our pixels and image burn in. Because this damage occurred during shipping, a claim with UPS is the correct course of action. UPS claims can usually take up to 8 business days, and I am sorry we are unable to offer you a more immediate solution.
    Please feel free to reach out to me if you have any additional questions or concerns.
    Sincerely,

  • Not getting updates and horrible customer service

    I ordered service on 3/26 for 3-bureau monitoring service and received my report and scores. Since then, I've had 2 major things happen to my credit reports. A 90% UTI credit card (nearly 4k) was paid off, and posted to all 3 of my credit reports as $0 balance, and a collection has fallen off of my Transunion report. I have confirmed on all of reports that the events took place through fresh credit pulls from other means.  I call up today to find out why my I'm not being alerted to the changes and the customer service agent said that she doesn't know when alerts are suppose to happen. She then said I don't get them right away and I have to wait a few days for them to pop up, and I have to wait until the credit bureaus send the information to myFico before I'm alerted and it could take days. This doesn't make sense, the point of alerts is to notify me immediately when a change occurs so that I can take corrective action if something's wrong with my report and to keep up with my scores. This is the way it worked when I paid for SW a couple years ago. I purchased this so as I apply for some loans with HPs and pay off my bills I can keep track of my score and be notified when the HPs happen and keep an eye out for identity theft. Obviously according the customer service agent, this is not how the system works, so I'm lost at why I would pay $25/mo for the service. Additionally, the customer service agent was rude and unprofessional, has no clue how the system works, and is a detriment to your company. I cancelled my account, and she made it well known that she was perfectly fine with that. Apparently, you guys don't want my business.

    Hello amc926
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • What shall i do? I've done restoring my iphone 3gs and still stuck on cannot activate and contact customer service.

    I've done restoring my iphone 3gs and still stuck on cannot activate and contact customer service. What shall i do? any help please.

    99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
    So, either get a sim card from the carrier your phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked.

  • Terrible Transfer Experience - 10+ hours with bad customer service

    I've been a Verizon Fios customer for 3 years. For the most part service has been good, though there were a few instances where I've lost internet and cable for no apparent reason for a few days here and there. However, my experience with Verizon Fios over the past few days has been a nightmare. I called Verizon a few weeks ago to tell them that I was moving from an apartment on the 5th floor of my building to an apartment on the 7th floor in the same building. Additonally, I wanted to sign a 2-year contract for phone, tv, and internet. This process went smoothily and my service to my old apartment was to be cut off on 8/10/2012 while the same day my new apartment went get the Triple-play deal on the same day (8/10/2012).
    The day finally arrives and Verizon goes 1 for 2 by shutting off my old apartment service (at 6am no less) while not activating my new service. I was told that a servicemen was to be sent between 1pm-5pm. At 4:00pm I call Tech support to check on the status of my order, and they tell me that there are "engineering problems" in my building and there are not enough "ports" for my service, but that a technician is on his way; he's just running late. 6:30pm rolls in and still no contact from a technician or anyone. I call again, 45 minute wait, talk to another support person who tells me the techician is still coming; just running late. It's now 10pm and I call Tech support again. I get tossed around from department to department (Tech Support, Sales, Fiber-Optic installation) and finally I'm told that the "engineering problem" will be resolved in the morning 8/12/2012.
    The next morning, 8/12/2012, 11am, no contact at all so I call Tech Support again, 35 minute wait. They now tell me that no technician will be coming out because there's a "serious engineering problem" and they try to schedule me for 8/16/2012. I say that's unacceptable, and that I need a technician out that day (8/12/2012). My customer support puts me on hold for 20 minutes, comes back on the phone, only to hang up on me. I stop trying to call Tech support, and head out of my building around 4pm and right in front of my building is a Fios technician. He says that he's there for another apartment! I ask him about the "serious engineering problems" they're having in my building. He has no idea what I'm talking about and when asked if he'd take a look at our apartments connection, he declines. So at this point, I know I've previously been lied to about my techinical issues and that they couldn't send out a technician until 8/16/2012.
    Extremely frustrated, I call customer service tech support again, 45 minute wait, and I talk to Michele who tells me that my order is still pending (yea I figured that) but that it's in the system as only phone and TV, no internet! So it just keeps getting better! She fixes the order to reflect tv, phone, internet and and then connects me to Fios "elite" customer service, to reschedule my technician appointment, and to talk about compensation (first mention of this). I talk to Carolyn{edited for privacy} (SP?) at Elite customer service and she says she is talking to dispatch to get a technician out that day 8/12/2012. I get put on hold for 40 minutes and then Carolyn comes back on the phone to say that she'll give me a call back when a technician has been dispatched. I give her my cell number and say goodbye. Hours go by and no call back. I call back customer service, immediately ask for "elite" customer service. I get put in touch with Ms. C{edited for privacy}. I ask to be put in touch with Carolyn, but Ms. C{edited for privacy} has no idea who I'm talking about.  I tell Ms. C{edited for privacy} my story (pretty angrily at this point). I request that she tell me the employee numbers of the people that have worked on my account the past couple of days so that I can make a formal complaint. Ms. C{edited for privacy} tells me my account has only been notated once (the 10pm call I made on 8/10/2012). Ms. C{edited for privacy} offers to reschedule my technican but offers first again 8/16/2012. I say no way, and then she offers me 8/12/2012. I accept reluctantly.  I also inquire about the compensation Carolyn mentioned, and Ms. C{edited for privacy} says that she can't discuss that until installation is complete. Ms. C{edited for privacy} says she'll call me Monday (8/13/2012) to make sure installation went accordingly I ask Ms. C{edited for privacy} for a direct line of contact so I can call her. She gives me the number 443-436-3954. I ask her "Are you sure this is a direct line and I won't be on hold for 45 mintues". She says of course. Turns out this number is a voice mailbox number and doesn't put me in touch with anyone.
    Sunday 8/13/2012 rolls around. Our techinican shows up on time (hallelujah!!). Lloyd, our technician, is the first Verizon Fios representative who's on top of his stuff. He quickly deduces that the "serious engineering problem" was simply that the people that lived in the apartment before us did not cancel their subscription. Therefore, they were taking up the "port" we needed for service. Lloyd does his job, and in under 2.5 hours. We have TV and internet, but no phone because Lloyd's technical support needs to do some things on their end.
    So the tally at the end of this awful expereience:
    1) 10+ hours of calling customer service, tech support, fiber optic installation, sales, and "elite" customer service.
    2) Over 5 hours of wait time.
    3) Spoke with 12-15 representatives with 3-4 different stories for my problem.
    4) Complete failure of communication from Fios.
    5) TV and internet installed 2 days late
    6) Phone still uninstalled
    7) Too many lies to count
    I am debating if I should just switch at this point, but I'm not sure if Verizon will penalize me (like they haven't done enough already!) . Anyone know if there's a grace period at which to cancel without penalty? Also Moderators, can you please have someone from your "super duper elite" customer service call me cause this issue is still not resolves and I still need to file a formal complaint either with your corporate office or my state business bureau.
    Exhausted,
    Mike

    Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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