Droid 3 Keyboard Problems - Permanent Solution?

I'm going to post this again and mark it as a question in the hope that someone from Verizon will respond.
As has been widely reported by many thousands of users, the Droid 3 keyboard software is completely unreliable and repeatedly stops rendering keystrokes as letters on Android OS screens, whether it's during texting or simply entering contact names in fields. I battle this problem almost every day.
But let me save the support personnel some time and quote the advice that you're likely to give:
"Menu > Settings > Applications > Manage Applications > "All" tab. Then, scroll down to Multi touch keyboard and push "Force Stop" and "Clear Cache." Once these steps are completed, re-test and post back with your results. Thanks!"
Verizon staff and people on other sites seem to enjoy repeating this same bit of advice, but this is not a viable solution. Often, once the phone has reached the state in which the keyboard stops working, the "Clear Cache" option becomes unresponsive. So the cache can never clear. Often the phone becomes so sluggish at this point that the only option is to take out the battery and do a hard reboot. Otherwise, even if the cache is cleared, this is only a temporary fix. The keyboard inevitably freezes up again in the future.
I've had this problem since a few months after I purchased the Droid 3 in late 2011. It has probably happened several hundred times, and that is not an exaggeration.
If there isn't a permanent fix for this problem, which seems to plague other Android phones as well, then I don't think I can ever trust buying a product from Verizon or an Android product again.

A hard reset is not a solution. Wiping everything from the phone and losing all data and apps doesn't resolve the problem with the OS. This has been widely reported as a problem with the Android software for the Verizon keyboard. It's not being caused by an app, so doing a hard reset and a one-by-one reinstall of applications will not isolate or address the problem. You can do a hard reset and have only the native applications, and the keyboard software will still malfunction. It affects the most basic built-in functionality of the OS like texting, contacts, etc.
No, I do not have an extended warranty for the phone, but other users have done warranty replacements and have encountered the same problem again. There have been some users that have replaced their phones twice with no solution.
The problem is with the OS and its keyboard software, and it's apparently not with the hardware. That's why I'm shocked that Google has not provided a solution and that Verizon hasn't insisted on one for its customers.

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    As has been widely reported by many thousands of users, the Droid 3 keyboard software is completely unreliable and repeatedly stops rendering keystrokes as letters on Android OS screens, whether it's during texting or simply entering contact names in fields. I battle this problem almost every day.
    But let me save the support personnel some time and quote the advice that you're likely to give:
    "Menu > Settings > Applications > Manage Applications > "All" tab. Then, scroll down to Multi touch keyboard and push "Force Stop" and "Clear Cache." Once these steps are completed, re-test and post back with your results. Thanks!"
    Verizon staff and people on other sites seem to enjoy repeating this same bit of advice, but this is not a viable solution. Often, once the phone has reached the state in which the keyboard stops working, the "Clear Cache" option becomes unresponsive. So the cache can never clear. Often the phone becomes so sluggish at this point that the only option is to take out the battery and do a hard reboot. Otherwise, even if the cache is cleared, this is only a temporary fix. The keyboard inevitably freezes up again in the future.
    I've had this problem since a few months after I purchased the Droid 3 in late 2011. It has probably happened several hundred times, and that is not an exaggeration.
    If there isn't a permanent fix for this problem, which seems to plague other Android phones as well, then I don't think I can ever trust buying a product from Verizon or an Android product again.

    A hard reset is not a solution. Wiping everything from the phone and losing all data and apps doesn't resolve the problem with the OS. This has been widely reported as a problem with the Android software for the Verizon keyboard. It's not being caused by an app, so doing a hard reset and a one-by-one reinstall of applications will not isolate or address the problem. You can do a hard reset and have only the native applications, and the keyboard software will still malfunction. It affects the most basic built-in functionality of the OS like texting, contacts, etc.
    No, I do not have an extended warranty for the phone, but other users have done warranty replacements and have encountered the same problem again. There have been some users that have replaced their phones twice with no solution.
    The problem is with the OS and its keyboard software, and it's apparently not with the hardware. That's why I'm shocked that Google has not provided a solution and that Verizon hasn't insisted on one for its customers.

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    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
    Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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