Droid DNA 4G LTE problems :(

I have an HTC Droid DNA. Happy with the phone. Solid performace. The only issue is my mobile connectivety. It seems to be stuck on 3G. Now this may not be a big deal to some, and its not a major concern for me either, but I do feel a bit bummed out being as I chose Verizon for this reason, to have 4G LTE. I had a Samsung Nexus, a Samsung GS4, all without issues regarding my 4G connection. Im now wondering if I should just switch carriers.
I have removed my SIM card, reinserted and rebooted.
Checked for updates.
Factory Reset
Switched between Global and CDMA/LTE
Tried Airplane mode, then switching back.
No luck.
My wife has the Droid DNA as I do, and hers is connected to 4G LTE with no issue.
Please help.
I spent a lot of money on this phone, and I do not have insurance anymore.

I concur. As of early June, my Bionic is consistently dropping 4LTE or I'm getting issues such as "Network Unavailable". I can stand completly still, and watch my indicator go from 4LTE Blue, to 4LTE White, then 3gs, then completely drop, just to some back randomly 10 seconds or a few minute slater.
I live in the Southern California market, Orange County. Very frustrating as of late.
It does not appear that the recent OTA update did anything to solve this.

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Droid DNA Bluetooth Connection Problems

I just tried my Droid DNA in Safe mode with no change - I opened a case with HTC but they never got back to me. I have tried 3 different earpieces from two brands (Plantronics & Motorola) I wish Verizon or HTC would do something about this as I have to us a wired earpiece - HELP?

So still no resolution to this problem with the DNA? And yea I have been through all the steps 3 different phones, 2 known working good headsets, resets, even talked to HTC direct and they sent a new battery cover as that is the antenna and that did not fix anything. People say I am garbled and I can't understand them on my end.
What is Verizon going to do to make good on this? Like a trade offer for a different phone? I know someone is filing a class action lawsuit perhaps Verizon should get ahead of that and do the right thing with a replacement offer.

Droid DNA Problem, No SIM card error

Hi
I recently upgraded my device to a Droid DNA from HTC. Every so often I get an error message that there is no SIM card in the phone, and I lose the ability to receive or make calls. Usually restarting the device fixes this. I find it obnoxious that I need to restart each day. Has anyone else been seeing this bug?
Thanks
tony

I had a similar SIM card error from day 1. Three SIM card replacements and one factory reset later, the helpful Verizon employees and I gave up and they shipped out a new replacement. When I personally switched the SIM over (previously a Verizon store person had done the switch), I noticed that there were three large full-length scratches across the SIM card which suggest that perhaps the phone was physically damaging the card. I am going to go into Verizon in the coming days to get a new SIM card and see if the new replacement DNA also scratches the SIM. Have any of you noticed similar damage? Perhaps that explains the errors. And, yes, a reboot, or going in and out of airplane mode generally fixed the problem for me as well (which had made me think this was a software issue until I saw the damage today).
Cheers.

Droid DNA Mobile Data Connectivity Issues

   I have the HTC Droid DNA, about 6 weeks old, and for some reason my phone has randomly started to lose connection to mobile data. I've never dropped it or spilled anything on it, so I don't understand why this is happening. I've tried turning my phone off and on again, changing the preffered network to global and back to LTE, and removing and re-inserting the SIM card..but it still randomly happens. My phone can be fine for a week and then it will randomly just disconnect from mobile data again.
   My first question is why do I pay for this when I have to sometimes wait for more than an hour for mobile data to come back? My second question is does anybody else with the DNA get this problem? I realize that when you have Wi Fi activated it would automatically disconnect you; however, this isn't related to my issue. I've turned Wi Fi off and that's when I get the mobile data disconnected issue. This HAS to be corrected. I'm not paying over $100 a month for data when I can't even use it when I need to.

>> Duplicate post removed for cross-posting violations of the Verizon Wireless Terms of Service
     See Droid DNA Problem, No SIM card error for original message <<
Message was edited by: Verizon Moderator

Who else is having MAJOR issues with their Droid DNA post 4.4 (KitKat) update??

I usually don't complain or post much about my phone because problems are generally quickly fixed, but this update is just ridiculous. After updating to KitKat, my phone has the following problems:
1. Text Messages - I constantly get text message errors. Always get the error that my message is not able to be sent. I have two problems with this. First, I get the error that the message was not able to be sent, but the recipient tells me they get mass spammed the same message 3+ times. Second, sometimes the recipient does not receive the message and it never goes through.
2. Network connection - Since the update, my phone usually does NOT have any type of connection whatsoever. The status bar shows I have 3G or 4G, but when I go to the internet app or try to use any form of data, I get the No data connection/no network connection error. Also, many times I am unable to receive/place calls.
2. Battery Life - significantly reduced battery life. This is not too big a deal because I'm assuming the new Android version takes more battery power. I can stomach this.
Please assist me with this as soon as possible. I'd hate to have to drop Verizon for such a silly issue.

I'm sorrry to hear you're having so many issues with your Droid DNA after your update pl124. I can understand the frustrations you're experiencing but we are here to help. Have you performed any trouble shooting steps with us regarding the issues you're having? Although I'm unable to fix any of the functionality changes caused by the update, I can help with the issues. Are you using a 3rd party messaging app? If so, its always a good idea to temporarily remove it to see if its causing an issue. We also recommend safe mode, which disables all apps and allows you the opportunity to readd them one at a time to see if that particular one is causing an issue. Here are the steps http://vz.to/1g3i9mj .
Additionally, if you're having issues with missed calls and text, we also recommend a SIM card pull to reconnect your phone back to the towers. Just like rebooting a computer down completely and back up. Where are you located (zipcode)? Are issues with calls and text occuring inside or outside our home? There may be an issue in the area. Here are the steps to safe mode http://vz.to/1hRNOb1 .
The great thing is you always have the chance to download apps from the app store to help with personalization for your ringtones, wallpapers, graphics, and minor functionalities. I know its upsetting to have so many changes after personalizing your phone but we hope the software gave you some benefits. If you continue to have problems, a hard reset is the last step that can usually correct minor issues but will also require a complete reset back to factory settings. Keep us posted and let us know if the phone gets better with some of the steps above. We want you to love your phone again and only change devices because you are ready for the latest and greatest and not because of issues.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

Droid DNA camera not working after KitKat update

I have updated my Droid DNA to the latest KitKat update. Now the camera doesn't open and says "Unable to start the camera".
has anyone else seen this? Does anyone know ho to uninstall the update, or fix the issue. I've tried third party camera apps and they all cant open the camera.
Thanks for any responses!!!

No it is not covered under the warranty. I upgrade the phone with Verizon approved upgrade and it breaks my phone and i am told since it is outside of warranty I am out of luck. I have to live with a smart phone with no camera or pay a huge deductible to have my phone insurance cover it. I just hope I'm not the only one with a camera problem so maybe HTC will provide another update to fix the camera. Maybe some day I will have use of my camera again

Droid Incredible 4g lte global services not working in UK

Purchased global plan for travel in UK, got here, no service. I contacted support and after nearly an hour with two different people, they've started a problem ticket. I can get a list of network operators on GSM/ dual, but cannot connect. I have tried GSM only as well. It does not seem that I have the very latest software update, but when I check via WiFi for new updates, there aren't any. Does anyone have any clues about how to get this thing to work?

The DROID Incredible 4G LTE should already be running either Android 4.0+ for its operations system. Which means you can disable many of the pre-installed applications. Go to settings > Apps > slide to the All view. Disable each application individually. You might have to uninstall any updates before the disable button is available.
The DROID Eris is only three years old. It was released in November 2009. 12 minus 9 equals 3.
Also you should be aware, you posted your message on the Verizon Wireless Community. This is a peer to peer forum where customers can give suggestions and advice to other customers with their questions and issues.
If you need immediate assistance call customer service at *611 from your phone or 1-800-922-0204 from another phone. You can also use the "Contact Us" link at the top of the website. However the response from that avenue might also be delayed due to the holidays.

HTC Droid DNA issues after update to 4.2.2 (Software Version 3.06.605.4)

Since updating my HTC Droid DNA to 4.2.2 last month, I have several recurring issues:
The camera crashes (not every time, but often enough that it's VERY annoying) when taking HDR pictures (normal ones are OK)
After a reboot, the keyboard reverts to the Google default, instead of my choice of SwiftKey
On the plus side, battery life appears to be improved.
Is anyone else having these problems? Any suggestions on how to debug/get them resolved?
- R

The 4.2.2 OTA update for our phone is garbage. I broke my DNA took it back to best buy once i recived the new one i Stupidly downloaded the update.
>>Rooting discussion removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

Wi-fi keeps dropping on my new HTC DROID DNA

Just got the HTC Droid DNA on launch date. The phone is really good but one nagging thing i noticed was that the wi-fi keeps dropping. My wife got an SG3 and it works just fine along with the Nexus 7, Ipad2, ipod and a pc on the same wi-fi connection.
Also sometimes the wi-fi is connected and the phone doesn't register an internet connection. Too much trouble to keep toggling wi-fi to get it to work. Has anyone else been having the same issue?

I have the same exact problem. There's another thread about this as well:
https://community.verizonwireless.com/thread/788277
We haven't been able to find a fix, but it sounds very similar to the problem they had with the HTC One X back in June:
http://androidcommunity.com/htc-one-x-wi-fi-problems-confirmed-as-hardware-issue-says-htc-20120618/
Not saying that it is for sure, but with the HTC One X it was ultimately a hardware problem, which means we'd have to turn our brand new phones back in. Very disappointing.

Droid DNA location

Location seems not to be working on the Droid DNA for myself and many on the Droid DNA community on Google+. It keeps saying things need to be turned on when they are already on. Google Maps doesn't work, nor the apps that use it, such as foursquare. This problem just started today for stock DNA users. HELP!

I'm having the same problem. I got my DNA Thursday 5/16/13, applied the system update, then one of the first apps I installed was WAZE; it immediately crashed. I tried un/re installing, with no success. I searched forums for this problem, but it didn't seem like anyone else was having the same problem. I did notice that people were having "location" problems. I went on to install my other apps, facebook, twitter, foursquare, instagram, etc. with no problems. then I started noticing this "location" problem thing. When I try to check in on foursquare or go to Google Now it gives me the notice to turn on location/ GPS in settings, then when I go to settings all location/ GPS services are turned on. This frustrating!
I was waiting for the price to come down on the DNA and when I received an email with a coupon for a "free" DNA, I was stoked. Going from the iPhone 4 and its tiny screen to the DNA is awesome, but these issues are making me second guess my decision.
I found this thread http://forums.androidcentral.com/android-4-1-4-2-jelly-bean/279473-google-now-keeps-saying-my-location-service-off.html today, seems like more and more people are having these issues.
Maybe if Verizon would push out the 4.2.2/ Sense 5 update it would fix this. We can only hope.
I also find it strange that the "android easter egg" in Settings-->About--->Software info., doesn't work on my DNA. :-/
HELP!!!

Droid DNA HTC Sim Card Issues Part 2

Ok so I posted about the Sim card and it will not let me reply to the people who posted on my post or reply to my own comment. Here is the original post:
Droid DNA HTC Sim Card Issues
Update:
My phone Started the low ringing before I received the new card tray from HTC. So I went to Verizon and explained the issues and they looked at my account and noticed that I was on my 3rd Sim card. Wife has the same phone and was having the same issues but on her first SIM card. They replaced both phones... the New SIM card tray arrived and I placed it in my new Replacement phone.... its been 2 weeks and I have not had any SIM card issues..... still Waiting to see what happens if any... no on the other hand my wifes new replacement phone has had SIM card issues with in 4 days. I will be contacting HTC directly for a new SIM card tray for her phone and here is HTC TECH support # if you would like to get help 1-866-449-8353 Good luck and I hope this clears up problems..... Just remember even though we are all fusterated by our phone problems we still need to go through al the steps to solve the problem before we jump to having VZW just give us a different brand of phone for lemon issues......
Message was edited by: Verizon Moderator

I wish it were that easy...
See their reply. (copy and pasted below)
Now I just wait for the next time my phone leaves me in a lurch.. As if I have not already done this each time..LOL
Thank you for contacting HTC technical support.
I am sorry to hear about this inconvenienvce with your device.
Laurie, in order to fix this problem with your phone first of all please follow these instructions:
1. Perform a soft reset to the device.
This can be done by holding the POWER button until the phone shuts off for 15 seconds, then power the device back on and try again.
2. After that you can toggle to Airplane Mode > From the Start screen, select All Apps > Select Settings > Tap the slider to turn Airplane mode.
Once device is in Airplane mode, tap the slider to turn off Airplane mode.
3. If this does not resolve the issue, please remove and reseat the SIM and try again.
Before removing the SIM, be sure to power off the device. Remove the SIM tray using the SIM ejector tool. Inspect the SIM card for any damages. Remove and re-place the SIM onto the SIM tray, ensuring the SIM is properly seated before placing the SIM tray back into the device.
If after powering on the device and the issue is not resolved, please proceed to the next step.
Replace SIM card, after replacing the SIM card, be sure that it is properly seated onto the SIM tray before placing it back into the device.
If after powering on the device and the issue is not resolved please reply to this email or call us at +1-866-449-8358 from 8AM to 1AM ET, 7 days a week.
You can also visit us at http://www.htc.com/www/support/ for more information about HTC.
Thank you for contacting us and have a good day.

The Cost of the Droid DNA SIM Error: $299!

10+ year Verizon Wireless customer
Recently endured 2 years of the HTC ThunderGarbage.
Switched to a HTC Droid DNA on launch day.
I dealt with the SIM randomly not working and being inaccessible multiple times a day. This was a pretty common problem (over 1 million results on Google for "Droid DNA SIM error").
I had enough when I missed an urgent call on a family matter and called Verizon. The agent said nothing was in the works for a resolution so I could send it in for a replacement device. It's a major issue. A phone that intermittently can't send and receive calls.
My malfunctioning phone had a crack in the screen, but was 100% functional otherwise. Well, other than when the design/manufacturing problem caused the SIM to not be recognized.....turning my phone into a 2-year contract paperweight.
Now I get a $299 Damaged Device Fee on my bill.
To make matters worse, less than a month after returning my phone, Verizon released a minor software update that fixed the SIM error. I'd rather have my old phone with the software update.
The "activation fee" and stuff like this.........it's no wonder people are switching carriers.

The Cost_of_sales_account & Sales_account as defined in the MTL_PARAMETERS are different from those in MTL_SYSTEM_ITEMS_B for the corresponding item. The values for these accounts in the interface tables are same as that in the MTL_SYSTEM_ITEMS_B table and hence not same as those defined in MTL_PARAMETERS.
Actually we have a Custom trigger on the MTL_SYSTEM_ITEMS_B table which updates these accounts, once the item is created in the Master Organization.
To verify this issue, I updated the accounts on the MTL_SYSTEM_ITEMS_INTERFACE table to match with that of MTL_PARAMETERS. Ran the 'Item Import', now those records are processed.
Does this means that, the Interface is validating the cost_of_sales_account & sales_account to match with that of the 'Organization' ??.
But we never had this issue in 11i. Is this a part of R12??

Please reply if you are experiencing Droid DNA SIM card errors

Please reply if you have a Droid DNA and are experiencing SIM card errors.
1) Have had it more once every couple of months.
2) Occurs more than once per week.
3) More than once a day.
If you aren't experiencing SIM card issues, can you reply to the other thread?
Thanks!

No sim-card issues here also...! I feel sorry for people who have to deal with this "Known" problem on a daily basis. I'm almost certain owners of the DNA are feed up with the run-around tactics Verizon and HTC are implementing. NOBODY wants to take ownership of this problem and in doing so would cost Verizon and/or HTC millions..! So ------ what do they do in the meantime - they play the blame-game ---- pointing fingers and saying, "It's not me - it's you or in this case it's a software problem --- no it's a hardware problem"...! At this point --- WHO CARES --- I just want a resolution once and for all...! No --- I don't want a third sim-card to try (going on fourth---actually I've lost count), No --- I don't want to take-out the sim-card and clean it then reseat, and above all else No --- I don't want a refurbished phone when my "Brand-New" one is 2 months old..!
implementing
implementing

Droid DNA SIM card issue--I want to be issued a completely different phone.

So as most (if not all) Droid DNA users are aware--there's a BIG problem with the device/software. The updates aren't fixing it like they are supposed to, in fact for me the errors are worse than ever! A simple restart won't even get rid of it so I have to do it 5 times before it finally goes away. I don't want to be issued another Droid DNA that is going to be just the same with the same issue (thats simply a waste of my time and frankly the Droid DNA has already wasted enough of my time already)
I want verizon to issue me a completely different phone, because when I paid for my phone I paid a lot of money for a phone that I thought would work 24/7--but no, this phone is obviously defective. And I DO NOT want to deal with this for another 2 yrs.
SO my question is---I know I'm not the only one out there that feels this way, has anyone talked to verizon about issuing them a completely different phone free of charge or paying the difference (in the event the cost would be more for a particular phone during the 2 yr contract renewal)
(thanks for any feed back, I'm dreading going up to the store and talk to the people who just want your money or will just tell me they will issue me a new Droid DNA, I've seen the other discussions, the phones the people are getting have the same exact problem!!)

So I wanted to give you all an update, I finally decided to do a chat with a verizon online rep--I refuse to go to a store in fear that I might blow up. I guy I talked to was understanding to the issue and told me what I needed to do..do I like what he said? No, but I was at least happy he understood the frustration and actually ACKNOWLEDGED that this is indeed an issue.
This is basically what he said in a nut shell:
1) Do a factory reset--supposively that will help with the software update
      I backed all my pictures/contacts up on goggle+ and all your apps will be in google play (all except my candy crush           extra lives which I thought was odd/conspiracy)
    RESULT: same error times 5.
          I expressed my hate in having to do the reset but I'm basically going to have to back all my stuff up anyways if I get           a new phone
2) Request a replacement phone--because I spoke to him thru the chat our conversation can be saved to my profile so whoever assits me next will be able to pick up where we left off---I find this to be EXTREMEMLY CONVENIENT! (you can also have the convo emailed to yourself for reference)
    RESULT: Haven't done this yet but I'm waiting for the chat to become avail so I can request a replacement. But I'm              assuming it will NOT work.
3) Once they replace the phone and in the event I still get the error I have to contact HTC and they will have to replace my phone, Verizon apparently cannot do anything after that.
       I want to say I'm made as all get out but I guess I understand that its a HTC issue and not so much a Verizon                      issue..they are basically just stuck in the middle. Do I agree with having to contact HTC--NO. But at this point I will           do whatever I have to do to get a new phone because I HATE THIS PHONE.
My recommendation--Use the so you can have reference and evidence of the issues and evidence for HTC that you have done everything possible to get this resolved.
(to go to Chat: go to Verizon wireless website>contact us (upper right hand corner)>get in touch>Chat now (if avail)

Droid DNA WiFi issues. No wifi over gsm

I just recently upgraded and got a DROID DNA just yesterday. I was told by the sales rep that the DNA can be used internationally over GSM networks. Today when I put in my sim card it the GSM network does come on but it fails to detect WiFi !!! It just says no network available. Please help me out because this is really really important for me!

As well as what you have said about power cycling the Homehub etc have you tried a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out wireless problems. You will have to select the wireless channel again after you have done this because it will turn the smart wireless back on.
Do you have any other wireless devices, how do they perform? It could be that your computer is the problem rather than the Homehub. Have you checked the computers wireless network card drivers are up to date via the card manufacturers website rather than Windows.

Droid DNA 4G LTE problems :(

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