Droid DNA GPS stopped working, no satelites locking, and phone keeps searching for new software update.

Droid DNA running version 4.4.2
Google maps says GPS signal lost and GPS software shows that there are no active satellites located.
Thinking that it was a bug in the software I had the phone check for software updates and it is now stuck with the message "checking for new software for your HTC HTC6435LVW". Phone still works but the message keeps reappearing.
I have powered the phone off, removed the sim card, reinserted the sim card and powered the phone back up but that did not help.   What next?

    Never fear, help is here Citadel_1974! I would be delighted to help out today. Have you attempted to process a full restore/reset on the device? If not, please complete and reconnect with us on the outcome. We look forward to hearing from you soon, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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