Droid DNA HTC Sim Card Issues Part 2

Ok so I posted about the Sim card and it will not let me reply to the people who posted on my post or reply to my own comment. Here is the original post:
Droid DNA HTC Sim Card Issues
Update:
My phone Started the low ringing before I received the new card tray from HTC. So I went to Verizon and explained the issues and they looked at my account and noticed that I was on my 3rd Sim card. Wife has the same phone and was having the same issues but on her first SIM card. They replaced both phones... the New SIM card tray arrived and I placed it in my new Replacement phone.... its been 2 weeks and I have not had any SIM card issues..... still Waiting to see what happens if any... no on the other hand my wifes new replacement phone has had SIM card issues with in 4 days. I will be contacting HTC directly for a new SIM card tray for her phone and here is HTC TECH support # if you would like to get help 1-866-449-8353 Good luck and I hope this clears up problems..... Just remember even though we are all fusterated by our phone problems we still need to go through al the steps to solve the problem before we jump to having VZW just give us a different brand of phone for lemon issues......
Message was edited by: Verizon Moderator

I wish it were that easy...
See their reply. (copy and pasted below)
Now I just wait for the next time my phone leaves me in a lurch.. As if I have not already done this each time..LOL
Thank you for contacting HTC technical support.
I am sorry to hear about this inconvenienvce with your device.
Laurie, in order to fix this problem with your phone first of all please follow these instructions:
1. Perform a soft reset to the device.
This can be done by holding the POWER button until the phone shuts off for 15 seconds, then power the device back on and try again.
2. After that you can toggle to Airplane Mode > From the Start screen, select All Apps > Select Settings > Tap the slider to turn Airplane mode.
Once device is in Airplane mode, tap the slider to turn off Airplane mode.
3. If this does not resolve the issue, please remove and reseat the SIM and try again.
Before removing the SIM, be sure to power off the device. Remove the SIM tray using the SIM ejector tool. Inspect the SIM card for any damages. Remove and re-place the SIM onto the SIM tray, ensuring the SIM is properly seated before placing the SIM tray back into the device.
If after powering on the device and the issue is not resolved, please proceed to the next step.
Replace SIM card, after replacing the SIM card, be sure that it is properly seated onto the SIM tray before placing it back into the device.
If after powering on the device and the issue is not resolved please reply to this email or call us at +1-866-449-8358 from 8AM to 1AM ET, 7 days a week.
You can also visit us at http://www.htc.com/www/support/ for more information about HTC.
Thank you for contacting us and have a good day.

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Droid DNA HTC Sim Card Issues

I know there is multiple Post about this issue! Here is my latest Info.. I am on my 3rd Sim card same phone. first card was replaced 10 days after I got the phone. Second card was replaced 3 days ago. both times I was resetting the phone 4-6 times a day. Went to the VZW store the were going to have a new phone sent but with my line of work emergency services I needed the Phone working now so I took the 3rd sim card for now and called *611 they have more lateral to work with you. Talked with tech support and per HTC its the SIM card tray. had a 3 way call with VZW tech support and HTC tech support. They have a new SIM card tray that they are sending out to me instead of replacing the whole phone. They think this is the fix. We will see.

I wish it were that easy...
See their reply. (copy and pasted below)
Now I just wait for the next time my phone leaves me in a lurch.. As if I have not already done this each time..LOL
Thank you for contacting HTC technical support.
I am sorry to hear about this inconvenienvce with your device.
Laurie, in order to fix this problem with your phone first of all please follow these instructions:
1. Perform a soft reset to the device.
This can be done by holding the POWER button until the phone shuts off for 15 seconds, then power the device back on and try again.
2. After that you can toggle to Airplane Mode > From the Start screen, select All Apps > Select Settings > Tap the slider to turn Airplane mode.
Once device is in Airplane mode, tap the slider to turn off Airplane mode.
3. If this does not resolve the issue, please remove and reseat the SIM and try again.
Before removing the SIM, be sure to power off the device. Remove the SIM tray using the SIM ejector tool. Inspect the SIM card for any damages. Remove and re-place the SIM onto the SIM tray, ensuring the SIM is properly seated before placing the SIM tray back into the device.
If after powering on the device and the issue is not resolved, please proceed to the next step.
Replace SIM card, after replacing the SIM card, be sure that it is properly seated onto the SIM tray before placing it back into the device.
If after powering on the device and the issue is not resolved please reply to this email or call us at +1-866-449-8358 from 8AM to 1AM ET, 7 days a week.
You can also visit us at http://www.htc.com/www/support/ for more information about HTC.
Thank you for contacting us and have a good day.

Droid DNA - No SIM card after OTA update

I took the OTA update for the DNA today. Now my phone says it doesn't have a SIM card. Reboot does not solve the problem. Has anyone else experienced this?
Why can't Verizon properly test updates before unleashing them on its customers?

I have had the 'No SIM Card' issue before and after the software update, and am beginning to wonder if it's a hardware issue. Last night, I did not have a connection for nearly twenty minutes, and during that time I rebooted (quick power off as well as closing all apps) and turned airplane mode on/off about 20 times. I've had the No SiM card issue for about 3-4 weeks in varying occurrences. I've taken very good care of my phone, haven't dropped it, and haven't done anything to damage it, so I don't know what Verizon is going to do about this, but it's holding me back from updating my data plan and buying expensive accessories like the wireless charger.
Furthermore, if an emergency situation were to happen while this problem were occurring, I will absolutely hold Verizon responsible for any damages or injury caused by the inability to communicate through 911, etc.

Droid Pro- No sim card

My Droid Pro on the standby screen indicates, "no sim card" but it does have a sim card. How do i fix this?

remThank you for those instructions. I noticed that when I put the phone in safe mode, my facebook icon wasnt available. Does the mean that may be the cause of my phone freezing issues? By the way, my phone is indicating that the SIM card is available.
Date: Wed, 26 Sep 2012 15:55:00 -0600
From: [email protected]
To: (removed personal email address as per VZW ToS)
Subject: Re: Droid Pro- No sim card - Re: Droid Pro- No sim card
                                                                                Re: Droid Pro- No sim card
    created by Verizon Wireless Customer Support in Android - View the full discussion
    Hi chillione,
Thank you for taking the time to follow up with us. If you are still getting an error message with the sim card, we would need to put the in Safe Mode. This will help us determine if we an application on the phone is causing the phone to freeze. Here is how you can complete this http://bit.ly/qHs9Z6 .
If the phone is working fine while it's on Safe Mode, this means that an application on the phone is causing this issue and we would have to complete a master reset. Here is how you can complete a master reset http://bit.ly/soIMAw . Please let us know if you need additional assistance.
Thanks,
NidiaA_VZW
Please follow us on Twitter @VZWSUPPORT
Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community
Start a new discussion in Android by email or at Verizon Wireless Community
(Removed personal/private information as per VZW ToS)
Message was edited by: Verizon Moderator (M)

Is there any other ways to check whether is my phone faulty or my sim card issue. I can only use it for call, my network to 3G or 4G suddenly cannot use.

Is there any other ways to check whether is my phone faulty or my sim card issue. I can only use it for call, my network to 3G or 4G suddenly cannot use. This happen since yesterday, suddenly can use but suddenly cut off. Called Telco and they reset account but still same.

See this
http://support.apple.com/kb/TS4148

Droid DNA SIM card issue--I want to be issued a completely different phone.

So as most (if not all) Droid DNA users are aware--there's a BIG problem with the device/software. The updates aren't fixing it like they are supposed to, in fact for me the errors are worse than ever! A simple restart won't even get rid of it so I have to do it 5 times before it finally goes away. I don't want to be issued another Droid DNA that is going to be just the same with the same issue (thats simply a waste of my time and frankly the Droid DNA has already wasted enough of my time already)
I want verizon to issue me a completely different phone, because when I paid for my phone I paid a lot of money for a phone that I thought would work 24/7--but no, this phone is obviously defective. And I DO NOT want to deal with this for another 2 yrs.
SO my question is---I know I'm not the only one out there that feels this way, has anyone talked to verizon about issuing them a completely different phone free of charge or paying the difference (in the event the cost would be more for a particular phone during the 2 yr contract renewal)
(thanks for any feed back, I'm dreading going up to the store and talk to the people who just want your money or will just tell me they will issue me a new Droid DNA, I've seen the other discussions, the phones the people are getting have the same exact problem!!)

So I wanted to give you all an update, I finally decided to do a chat with a verizon online rep--I refuse to go to a store in fear that I might blow up. I guy I talked to was understanding to the issue and told me what I needed to do..do I like what he said? No, but I was at least happy he understood the frustration and actually ACKNOWLEDGED that this is indeed an issue.
This is basically what he said in a nut shell:
1) Do a factory reset--supposively that will help with the software update
      I backed all my pictures/contacts up on goggle+ and all your apps will be in google play (all except my candy crush           extra lives which I thought was odd/conspiracy)
    RESULT: same error times 5.
          I expressed my hate in having to do the reset but I'm basically going to have to back all my stuff up anyways if I get           a new phone
2) Request a replacement phone--because I spoke to him thru the chat our conversation can be saved to my profile so whoever assits me next will be able to pick up where we left off---I find this to be EXTREMEMLY CONVENIENT! (you can also have the convo emailed to yourself for reference)
    RESULT: Haven't done this yet but I'm waiting for the chat to become avail so I can request a replacement. But I'm              assuming it will NOT work.
3) Once they replace the phone and in the event I still get the error I have to contact HTC and they will have to replace my phone, Verizon apparently cannot do anything after that.
       I want to say I'm made as all get out but I guess I understand that its a HTC issue and not so much a Verizon                      issue..they are basically just stuck in the middle. Do I agree with having to contact HTC--NO. But at this point I will           do whatever I have to do to get a new phone because I HATE THIS PHONE.
My recommendation--Use the so you can have reference and evidence of the issues and evidence for HTC that you have done everything possible to get this resolved.
(to go to Chat: go to Verizon wireless website>contact us (upper right hand corner)>get in touch>Chat now (if avail)

Droid Turbo Sim Card Issue

I just bought a turbo online full price, I have an active verizon account. How do I get a sim card for the new phone?

Sim cards are free at your local Corporate VzW store or by contacting Customer Service.

Droid DNA Mobile Data Connectivity Issues

   I have the HTC Droid DNA, about 6 weeks old, and for some reason my phone has randomly started to lose connection to mobile data. I've never dropped it or spilled anything on it, so I don't understand why this is happening. I've tried turning my phone off and on again, changing the preffered network to global and back to LTE, and removing and re-inserting the SIM card..but it still randomly happens. My phone can be fine for a week and then it will randomly just disconnect from mobile data again.
   My first question is why do I pay for this when I have to sometimes wait for more than an hour for mobile data to come back? My second question is does anybody else with the DNA get this problem? I realize that when you have Wi Fi activated it would automatically disconnect you; however, this isn't related to my issue. I've turned Wi Fi off and that's when I get the mobile data disconnected issue. This HAS to be corrected. I'm not paying over $100 a month for data when I can't even use it when I need to.

>> Duplicate post removed for cross-posting violations of the Verizon Wireless Terms of Service
     See Droid DNA Problem, No SIM card error for original message <<
Message was edited by: Verizon Moderator

Droid 3 No SIM card found and various malfunctions

Hi everyone,
I have had a Droid 3 phone for a few months. When I first recieved my new phone from the retailer, it had some simple OS malfunctions like resetting my wallpaper and restarting a couple times. It only lasted consistantly for a couple days so I didn't return it in the 15 day window they give. However, if I am opening and closing the slide a few times, the wallpaper problem comes back. Sometimes it does correct itself if I just turn off and turn back on. Other times I have to reset. And it will restart once in a while, but this doesn't bother me so much. Still not the biggest problem I have though.
Starting yesterday it could not find my SIM card. After searching online to figure out what that was and where it is located, I also searched solutions. All places I looked said to try to shim a piece of paper between the card the bar that holds it. That did not work. Further advice said to call the manufacturer and have it replaced. Am I able to do this? I do not have insurance on this phone. Would I contact Motorola or Verizon?
Also starting yesterday, the volume adjustment buttons started malfunctioning, they turn the phone on and off (main power is still there, just turns to sleep or awake). Once I bring the screen back on and unlock it prompts voice command and shows my contact list. Tried adjusting media sound and in-call volume too and it ends the app or ends my calls.
I'm not sure if the missing SIM card and the other problem are related or coincidence. Or if the whole phone is a dud? I'm very careful, no water damage, no dropping, but it can get beat up in my purse I suppose. I used to keep it in my back pocket until someone educated me about how bad that can be.
Any advice? Specifically can I exchange phones???
Thank you!
Jen

Hey,
I have a Droid 3 also, and have noticed the wallpaper thing. I haven't found a cure for that one, but like you said, it is not the biggest problem. As far as the Sim card, you can go into any Verizon Wireless store and they can replace the Sim card for you. The only thing you need the Sim card for is for travelling overseas. Now, this is not true for the Droid 4 or any of the other 4G phones. The 4G requires the Sim card. But try swapping it with a replacement from Verizon. I do not think that is causing your other problems. It sounds like some of the software may have become corrupt. I would suggest backing up your data, contacts, etc and then wiping the phone back to factory settings and then reloading the Operating System software. For more info on how to do this, go to this Verizon page at http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=44747
I have wiped my device before and it doesn't take that long to reload. It was a lot faster than wiping my old Blackberry. I think that will get you back up and running smoothly. Let me know how things go.
Doc

Thunderbolt SIM card issues??

I was having internet connection issues with my thunderbolt and they sent me out another SIM card and did a master reset. I put the SIM card in restarted it and I turned it back on and it has a pickture of a SIM card with an explanation mark and it wont activate. Whats the problem and how can it be fixed??

Hello ladygaga1! Welcome to the community!
Since it has been several days, I am hoping your issue has been resolved by now. It sounds like your SIM card has not been activated at this time. If you are still having issues, you can activate by going to your My Verizon account, choose Activate or Switch Device under "I Want to..." You will need the IMEI from the device first, and then the SIM card number (both can be found in Settings>About phone>Phone identity) to activate.
Let me know if you need further assistance.

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Hey You Welcome Sam.. If you want to Send a Direct Message some Time put your Mouse on my Avatar or the Purple Wildcat and then Slide Down over the Box and Click to Follow And then Go up Actions and Check Accept and then you can send me a Direct Message Like an Email that will come to Only Me. I will Check in a Few Min. the Follow on your Avatar the Site Does this For Safety witch is a Good Thing.. b33

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Droid DNA HTC Sim Card Issues Part 2

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