Droid DNA SMS error

I got my new Droid DNA yesterday (bought it online through amazon.com). The activation and set up went fine but I can't send/receive any SMS. It gives me an SMS error: service not available, cause code: 97, error class: 2
Anybody know how to fix this?

I got it fixed! I called customer service and somehow there was a "message block" added to my account. The verizon rep I spoke to was able to remove that and it fixed the issue!

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The Cost of the Droid DNA SIM Error: $299!

10+ year Verizon Wireless customer
Recently endured 2 years of the HTC ThunderGarbage.
Switched to a HTC Droid DNA on launch day.
I dealt with the SIM randomly not working and being inaccessible multiple times a day. This was a pretty common problem (over 1 million results on Google for "Droid DNA SIM error").
I had enough when I missed an urgent call on a family matter and called Verizon. The agent said nothing was in the works for a resolution so I could send it in for a replacement device. It's a major issue. A phone that intermittently can't send and receive calls.
My malfunctioning phone had a crack in the screen, but was 100% functional otherwise. Well, other than when the design/manufacturing problem caused the SIM to not be recognized.....turning my phone into a 2-year contract paperweight.
Now I get a $299 Damaged Device Fee on my bill.
To make matters worse, less than a month after returning my phone, Verizon released a minor software update that fixed the SIM error. I'd rather have my old phone with the software update.
The "activation fee" and stuff like this.........it's no wonder people are switching carriers.

The Cost_of_sales_account & Sales_account as defined in the MTL_PARAMETERS are different from those in MTL_SYSTEM_ITEMS_B for the corresponding item. The values for these accounts in the interface tables are same as that in the MTL_SYSTEM_ITEMS_B table and hence not same as those defined in MTL_PARAMETERS.
Actually we have a Custom trigger on the MTL_SYSTEM_ITEMS_B table which updates these accounts, once the item is created in the Master Organization.
To verify this issue, I updated the accounts on the MTL_SYSTEM_ITEMS_INTERFACE table to match with that of MTL_PARAMETERS. Ran the 'Item Import', now those records are processed.
Does this means that, the Interface is validating the cost_of_sales_account & sales_account to match with that of the 'Organization' ??.
But we never had this issue in 11i. Is this a part of R12??

Droid DNA Problem, No SIM card error

Hi
I recently upgraded my device to a Droid DNA from HTC. Every so often I get an error message that there is no SIM card in the phone, and I lose the ability to receive or make calls. Usually restarting the device fixes this. I find it obnoxious that I need to restart each day. Has anyone else been seeing this bug?
Thanks
tony

I had a similar SIM card error from day 1. Three SIM card replacements and one factory reset later, the helpful Verizon employees and I gave up and they shipped out a new replacement. When I personally switched the SIM over (previously a Verizon store person had done the switch), I noticed that there were three large full-length scratches across the SIM card which suggest that perhaps the phone was physically damaging the card. I am going to go into Verizon in the coming days to get a new SIM card and see if the new replacement DNA also scratches the SIM. Have any of you noticed similar damage? Perhaps that explains the errors. And, yes, a reboot, or going in and out of airplane mode generally fixed the problem for me as well (which had made me think this was a software issue until I saw the damage today).
Cheers.

Please reply if you are experiencing Droid DNA SIM card errors

Please reply if you have a Droid DNA and are experiencing SIM card errors.
1) Have had it more once every couple of months.
2) Occurs more than once per week.
3) More than once a day.
If you aren't experiencing SIM card issues, can you reply to the other thread?
Thanks!

No sim-card issues here also...! I feel sorry for people who have to deal with this "Known" problem on a daily basis. I'm almost certain owners of the DNA are feed up with the run-around tactics Verizon and HTC are implementing. NOBODY wants to take ownership of this problem and in doing so would cost Verizon and/or HTC millions..! So ------ what do they do in the meantime - they play the blame-game ---- pointing fingers and saying, "It's not me - it's you or in this case it's a software problem --- no it's a hardware problem"...! At this point --- WHO CARES --- I just want a resolution once and for all...! No --- I don't want a third sim-card to try (going on fourth---actually I've lost count), No --- I don't want to take-out the sim-card and clean it then reseat, and above all else No --- I don't want a refurbished phone when my "Brand-New" one is 2 months old..!
implementing
implementing

Anybody *Not* have the Droid DNA SIM card error?

Please reply if you have a Droid DNA and are *Not* experiencing SIM card errors.
1) Never even once had a SIM card issue.
2) Have had it occur less than once every couple of months.
3) Only had it occur when cycling the power less than once every couple of months.
If you are one of the many who *Are* having SIM card errors, please reply to a *different* thread.
Thanks!

I'm still interested if there's anyone with a Droid DNA who is *Not* experiencing SIM card errors.
1) Never even once had a SIM card issue.
2) Have had it occur less than once every couple of months.
3) Only had it occur when cycling the power less than once every couple of months.
If you are one of the many who *Are* having SIM card errors, please reply to a *different* thread.
As demmo86rt, I'm not expecting too many folks to notice this thread, and so it's not a scientific poll or anything, but it would nice nice to find out if any DNA doesn't have this issue.

Droid DNA Sim Card Error

I know that this error is common with the DNA however it is extremely inconvenient and unfair when we have to pay our bill and the phone gets that error and drops service constantly. It is like Im paying for service that I can't even use. I went to our local verizon and asked about putting a different sim card in and they said it wouldn't really help. Does anyone know when this glitch may be fixed or if it is even being worked on?!?

Hello SLRoss,
We want you to love your Droid DNA just as much as we love you. It saddens me to see that you have a frown face for the DNA. Well have no worries as I am here to change that all around. Let's get these dropped calls taken care of once and for all. May I ask what city, state, and zip code are you in? First, I want to verify that there isn't any network enhancements that may be affecting your service. Also, have you had the sim card exchanged already? If not then I would like to diagnose the device with the original sim card first. If you can be so kind as to send me a private message with your full name, mobile number, and a brief summary of the issue then I can begin an investigation for you. I'm looking forward to your reply.
Thank you...
ArnettH_VZW
VZWSupport
Follow us on Twitter @VZWSupport

DROID DNA SIM CARD ERROR (PREPARING SIM CARD)

>>Duplicate post removed to comply with the Verizon Wireless Terms of Service. See Re: Please reply if you are experiencing Droid DNA SIM card errors<<
Message was edited by: Verizon Moderator

Contact VZW for support. They will either need to register your SIM, send you a new SIM or send you a new Jetpack accordingly. Nothing you can do about that one other than reseat the SIM and try again.

Who else is having MAJOR issues with their Droid DNA post 4.4 (KitKat) update??

I usually don't complain or post much about my phone because problems are generally quickly fixed, but this update is just ridiculous. After updating to KitKat, my phone has the following problems:
1. Text Messages - I constantly get text message errors. Always get the error that my message is not able to be sent. I have two problems with this. First, I get the error that the message was not able to be sent, but the recipient tells me they get mass spammed the same message 3+ times. Second, sometimes the recipient does not receive the message and it never goes through.
2. Network connection - Since the update, my phone usually does NOT have any type of connection whatsoever. The status bar shows I have 3G or 4G, but when I go to the internet app or try to use any form of data, I get the No data connection/no network connection error. Also, many times I am unable to receive/place calls.
2. Battery Life - significantly reduced battery life. This is not too big a deal because I'm assuming the new Android version takes more battery power. I can stomach this.
Please assist me with this as soon as possible. I'd hate to have to drop Verizon for such a silly issue.

I'm sorrry to hear you're having so many issues with your Droid DNA after your update pl124. I can understand the frustrations you're experiencing but we are here to help. Have you performed any trouble shooting steps with us regarding the issues you're having? Although I'm unable to fix any of the functionality changes caused by the update, I can help with the issues. Are you using a 3rd party messaging app? If so, its always a good idea to temporarily remove it to see if its causing an issue. We also recommend safe mode, which disables all apps and allows you the opportunity to readd them one at a time to see if that particular one is causing an issue. Here are the steps http://vz.to/1g3i9mj .
Additionally, if you're having issues with missed calls and text, we also recommend a SIM card pull to reconnect your phone back to the towers. Just like rebooting a computer down completely and back up. Where are you located (zipcode)? Are issues with calls and text occuring inside or outside our home? There may be an issue in the area. Here are the steps to safe mode http://vz.to/1hRNOb1 .
The great thing is you always have the chance to download apps from the app store to help with personalization for your ringtones, wallpapers, graphics, and minor functionalities. I know its upsetting to have so many changes after personalizing your phone but we hope the software gave you some benefits. If you continue to have problems, a hard reset is the last step that can usually correct minor issues but will also require a complete reset back to factory settings. Keep us posted and let us know if the phone gets better with some of the steps above. We want you to love your phone again and only change devices because you are ready for the latest and greatest and not because of issues.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

I have a droid DNA by HTC and cannot download apps anymore, it just says installing and goes on forever

My droid DNA will not download apps anymore, it just says installing and goes on forever

Alan5,
We want you to take advantage of getting new apps on your phone. Do you get an error message? What software version is the phone on http://www.verizonwireless.com/support/knowledge-base-68530/? How much memory does your phone have currently http://www.verizonwireless.com/support/knowledge-base-67366/?
SandyS_VZW
Follow us on Twitter @VZWSupport

SMS Error: Cause Code 3, Error Code 2

I can't send any text messages. This started today and I keep getting a network problems: cause code 3, error code 2. I've tried rebooting my Thunderbolt twice, turned it off for 15 minutes & took the battery out. Nothing is fixing the problem. Can anyone help?

This appeared to been covered in Incredible thread and also the #3 code was reported with a possible solution on TechArena.
Code #1
http://community.vzw.com/t5/DROID-Incredible-by-HTC/sms-error/td-p/315954
AntonioC_VZW wrote:
kerrygillock wrote:
This is a issue in the switch, and can be resolved with a call to tech support to resolve.
Thanks for the input!
In fact the text messaging issues outlined in the original post will require a verification of the account provisioning and this can only be done by phone with a Technical Support representative.
Code #3
http://forums.techarena.in/portable-devices/1366342.htm
Florence_USA
Member
Join Date: Nov 2009
Posts: 1,064
Re: SMS error 3 on Verizon
This seems to be a transport error. This problem is caused if there is congestion on the cell network. I searched it on Verizon and I found no information about this error on Verizon. You should talk to your service provider and see what they can help you. They will give you the exact reason behind the issue and the timeline for the issue.
This may direct you to a solution if the solution isnt already listed..

Droid DNA SIM card issue--I want to be issued a completely different phone.

So as most (if not all) Droid DNA users are aware--there's a BIG problem with the device/software. The updates aren't fixing it like they are supposed to, in fact for me the errors are worse than ever! A simple restart won't even get rid of it so I have to do it 5 times before it finally goes away. I don't want to be issued another Droid DNA that is going to be just the same with the same issue (thats simply a waste of my time and frankly the Droid DNA has already wasted enough of my time already)
I want verizon to issue me a completely different phone, because when I paid for my phone I paid a lot of money for a phone that I thought would work 24/7--but no, this phone is obviously defective. And I DO NOT want to deal with this for another 2 yrs.
SO my question is---I know I'm not the only one out there that feels this way, has anyone talked to verizon about issuing them a completely different phone free of charge or paying the difference (in the event the cost would be more for a particular phone during the 2 yr contract renewal)
(thanks for any feed back, I'm dreading going up to the store and talk to the people who just want your money or will just tell me they will issue me a new Droid DNA, I've seen the other discussions, the phones the people are getting have the same exact problem!!)

So I wanted to give you all an update, I finally decided to do a chat with a verizon online rep--I refuse to go to a store in fear that I might blow up. I guy I talked to was understanding to the issue and told me what I needed to do..do I like what he said? No, but I was at least happy he understood the frustration and actually ACKNOWLEDGED that this is indeed an issue.
This is basically what he said in a nut shell:
1) Do a factory reset--supposively that will help with the software update
      I backed all my pictures/contacts up on goggle+ and all your apps will be in google play (all except my candy crush           extra lives which I thought was odd/conspiracy)
    RESULT: same error times 5.
          I expressed my hate in having to do the reset but I'm basically going to have to back all my stuff up anyways if I get           a new phone
2) Request a replacement phone--because I spoke to him thru the chat our conversation can be saved to my profile so whoever assits me next will be able to pick up where we left off---I find this to be EXTREMEMLY CONVENIENT! (you can also have the convo emailed to yourself for reference)
    RESULT: Haven't done this yet but I'm waiting for the chat to become avail so I can request a replacement. But I'm              assuming it will NOT work.
3) Once they replace the phone and in the event I still get the error I have to contact HTC and they will have to replace my phone, Verizon apparently cannot do anything after that.
       I want to say I'm made as all get out but I guess I understand that its a HTC issue and not so much a Verizon                      issue..they are basically just stuck in the middle. Do I agree with having to contact HTC--NO. But at this point I will           do whatever I have to do to get a new phone because I HATE THIS PHONE.
My recommendation--Use the so you can have reference and evidence of the issues and evidence for HTC that you have done everything possible to get this resolved.
(to go to Chat: go to Verizon wireless website>contact us (upper right hand corner)>get in touch>Chat now (if avail)

Droid DNA Mobile Data Connectivity Issues

   I have the HTC Droid DNA, about 6 weeks old, and for some reason my phone has randomly started to lose connection to mobile data. I've never dropped it or spilled anything on it, so I don't understand why this is happening. I've tried turning my phone off and on again, changing the preffered network to global and back to LTE, and removing and re-inserting the SIM card..but it still randomly happens. My phone can be fine for a week and then it will randomly just disconnect from mobile data again.
   My first question is why do I pay for this when I have to sometimes wait for more than an hour for mobile data to come back? My second question is does anybody else with the DNA get this problem? I realize that when you have Wi Fi activated it would automatically disconnect you; however, this isn't related to my issue. I've turned Wi Fi off and that's when I get the mobile data disconnected issue. This HAS to be corrected. I'm not paying over $100 a month for data when I can't even use it when I need to.

>> Duplicate post removed for cross-posting violations of the Verizon Wireless Terms of Service
     See Droid DNA Problem, No SIM card error for original message <<
Message was edited by: Verizon Moderator

I updated my iPhone 3GS on iOS 5.1 everything is ok but when I tap a message in notification area a SMS error comes "This URL wasn't loaded: sms:/open?groupid=1." and when i tap on messages app open and then close certainly... Please anyone helpe me......

I updated my iPhone 3GS on iOS 5.1 everything is ok but when I tap a message in notification area a SMS error comes "This URL wasn't loaded: sms:/open?groupid=1." and when i tap on messages app open and then close certainly... Please anyone helpe me......

Forgot to mention I live in Peru Southamerica, the cell provider is Claro (America Moviles).

SMS error 3 on nearly every text. Possibly due to other company towers?

Carrier: South Central Communications
Blackberry 8530
v5.0.0.395 (platform 4.2.0.167) <<< I think that's what I'm supposed to be posting. I've never done this before
How do I find free space? The only apps I've installed are MSN messenger & Facebook, and neither one has ever worked for me.
I've removed the battery & done other resets, internet cache clean etc.
I would like to start by saying I know this question has been asked, however, none of the threads I've found by searching have any information that I found at all useful. If I missed one, please, point it out.
Wednesday, January 5, when I got home from work (around 6:30pm local time), my texts stopped sending reliably. I get the SMS error 3 on nearly every one, and I stopped receiving texts as well. I can make calls, but they tend to drop.
When I went upstairs (lower level of my home is half underground, windows @ ground level), my texts started sending more reliably. I assumed the usually poor signal in the lower level was just worse than usual. I have gotten the error message sporadically in the past. I was not able to send or receive any texts until the next morning, when they started working again almost as usual. I had my usual 0-2 bars displaying throughout this, did not think to check signal strength in dbm.
Thursday evening (last night) as the evening went on, my texts started going through less and less frequently. Around 11pm local time, they just stopped altogether again. Going upstairs did NOT help at this point. This morning, I am able to send and receive occasional texts, though the majority of the time I still get the error.
My signal strength was -106dbm when I first started looking for answers (about an hour ago) and is -91 now, all texts still failing. I'm @ work today and my signal is usually crappy here, except when I'm roaming, but I'm usually able to text just fine.
I also occasionally notice I'm roaming when I'm home in the lower level.
I know that at the first of this year, AT&T was taking over the local towers that once belonged to AllTel. Could this switchover be the cause of my diminished capability? I really hope not, I hope it's something I can fix myself. On the other hand, if it's just because they're working on the towers and I have such poor signal that I fail to get any signal at all when they're working on it, it will likely resolve when they're done, correct?
Please offer any information that might be relevant.
I'll gladly read any article or forum I'm directed to, there's just such an abundance of information available I do not know where to begin. I am a very beginning user. I was supposed to have my data plan hooked up almost a month ago but I keep forgetting to go back in. They had to get some data key to install on my phone so that it would work.
I've only had this phone a couple months and this is the first time I've ever really had an issue with it, besides my calls not going through because it was set to the wrong country code initially.
Thank you for your time.
EDIT: Just set my phone to "home only" We'll see if that nixes the problem If it does, I can just blame AT&T

tonimarieeubank wrote:
My country code for SMS and Facebook is set on
Canada and should be USA. When I try to save as USA it automatically changes back to Canada. This has become a problem using YouTube. How can Country Code be reset.
Please refrain from hi-jacking another individuals thread for issues totally irrelevant to the OP's issue. This is considered rude and unacceptable.
Please create a new thread, in the forum appropriate to your model telephone, for the issue you're experiencing. You'll stand a much better chance of getting an answer that will resolve your issue.
"Cats may taste like chicken, but they have more bones than rabbits."
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Droid DNA camera not working after KitKat update

I have updated my Droid DNA to the latest KitKat update. Now the camera doesn't open and says "Unable to start the camera".
has anyone else seen this? Does anyone know ho to uninstall the update, or fix the issue. I've tried third party camera apps and they all cant open the camera.
Thanks for any responses!!!

No it is not covered under the warranty. I upgrade the phone with Verizon approved upgrade and it breaks my phone and i am told since it is outside of warranty I am out of luck. I have to live with a smart phone with no camera or pay a huge deductible to have my phone insurance cover it. I just hope I'm not the only one with a camera problem so maybe HTC will provide another update to fix the camera. Maybe some day I will have use of my camera again

Droid DNA SMS error

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