Droid Eris 2.1 Update - How long it takes?

I brought 2 ERIS with Andriod 1.5 and I was told that within 2 weeks, over the air they will upgrade to Android 2.1.
But after 3 weeks they have not send any email/update to my phones. I have seen so many old comments about Eris 2.1 upgrade, but when I call verizon (few times) all of the customer service seems surprize and keep asking the same questions and same method.. one on them even rooted my phone, but then too I do not get any over the air upgrade... on my 3rd call one of them told me to talk to HTC... but then HTC people keeping giving us run around .. They are taking advantage of the convoluted mess of having three companies involved being google, HTC and Verizon .. no one is saying how long it takes to get the update and when we will get it... according to HTC they have updated million phones and still have to update few millions..... but if HTC cannot support this why can't they release this software to verizon or put it on their web-site ... I am guessing they do not want another million customer... if they give this kind of service.... My issue is that we bought our phone from verizon and pay money to verizon so why am i needing to call HTC? because of HTC verizon are losing more customer then they will lose to iPhone ;.... Whether any one has similar exp?

I totally agree. Do NOT update to 2.1 yet; wait and see if these updates they're pushing out fix all the bugs. From the time I downloaded 2.1 to my Eris (which, till that point, I loved--I had purchased it less than a month before 2.1), I have had nothing but problems. Horribly laggy dialing, force closings on my texting, unable to access my speed dial...the list goes on. Although, surprisingly, not the silent call problem so much; only minor incidences of that. I finally got so frustrated that I de-activated the Eris and went back to using my LG enV, and am waiting till I hear if this new update works to fix all the problems before I reactivate the Eris, which is currently, in effect, an expensive paperweight. I wish I had never updated from 1.5. If this update doesn't work, I'm going back to Verizon and finding some way to get out of my contract. I'm a 12-year customer of theirs, but I'm ready to walk if I can't use this phone; that's how unhappy I am with it after 2.1. So think hard before upgrading your OS!

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Ben
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