Droid eris all sorts of jacked up

i have a droid eris and everything worked fine before hte update. then it started force closing messages almost every other time i had a text. i took it to the store and they did a factory reset on it and said that was all they could do. and everything worked fine for a while.
then a few weeks ago it started back up again. only worse. now instead of just messages, just about anything i open up ends up force closing. i cant send messages while it is plugged into the charger, and if i actually can it takes about 3 minutes to type 4 words because of the lagging. it automatically scrolls left, so when i type my messages come out backwards, or if im at the home screeen it scrolls all thwe way to the left screen and wont come back.
i havent added any applications since the factory reset they did, and i cant stand using my phone anymore. if i take it to verizon are they going to say the same thing, give me a refurbished eris that will prolly have the same problems or can i change to a different phone?

This phone is unbelievable.  It is obvious Verizon messed up bad on this phone and wants to limit its losses, because they put it on discount only weeks after it came out, and now it isn't even on their online store.  They come out with the Incredible, and leave us all screwed over with these barely working pieces of.    
I can't describe how angry I am at Verizon. I went to the store where I bought it when I was still in my 30 day period, and the guy promised me that an update was coming out soon that would fix the bugs and soon it would be better. As we all know now, the update only made it all worse. I did a system restart with HTC a few months ago to fix some issues I had, and instead I lost my contacts. To this day they don't load properly. I went in last week to the same store and the woman was so dismissive of me, essentially saying "too {word filter avoidance}
bad, buy a new phone then".  AND she had the nerve to say that Verizon had received no complaints about this phone.  
My phone will freeze when it receives calls, and not let me answer. Texting is so slow and unreliable I text half as much as I used to.  This DEFEATS THE PURPOSE OF OWNING A PHONE.
I tried their phone service, and it told me I couldn't use my phone to call customer service, and to call back from another number. I only have one phone, genius.  I sent them a message last week online (it says 24 hour response), and I haven't heard anything from them. Nothing.
They don't want to help their customers, that is what I am hearing.  I don't care how much it costs me, if Verizon doesn't fix this I promise I am moving to AT&T for good. I am so insulted by their response to this.  

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