Droid ERIS Problems and needing to change to a new phone

I have upgraded to the Droid Eris early this year around March, now at the time Verizon only had the Motorola DROId and the ERIS. I read reviews on the Eris and for the most part they were fair to good most people complained about it beingslow and freezing. So with that in mind I went to the Verizon store to upgrade mainly because my LG DARE just was going bad. I was  told of the ANDROID update 2.1 that was supposed to fix a lot of the problems that the ERIS was having. My ERIS had all of those problems and then some.So I waited and waited 2.1 dropped and the phone got worse freezing issues, calls to people I didn't call, and slow performance. I read all the tips to help like app killer downloads going into "settings" and kill the running apps. But with all that this phone still kept getting the SAME problem.So I have contacted Verizon several times and of cource I get the standard "You have a 1 year warranty to replace the phone with the same phone" so after that I decided to go back to Verizon and change out the phone with another ERIS. It came within 3-5 days and I started it up and the same problems happened again. It's like I never turned in my other ERIS. This is very frustrating now I know I had 30 days to return
my phone If I was dissatisfied, but I was led to believe that the android 2.1 update would fix my phone but it hasn't. And exchanging my phone hasn't helped either. So I am VERY DISSATISFIED with this phone! I need a solution I would like to return this phone and upgrade it to the DROID X mainly because the reviews and most customers I've talked to say that it's a better phone. I don't feel I should have to pay full retail price nor do I want to ad another line to my bill. I would like to pay the 2 year contract price of $199 with the difference taken out of my return of the ERIS. I've been a loyal customer with Verizon ever since they were CELLULAR ONE! I've never missed a bill or had a late payment. I think that I should be an acception for this because Verizon know that the ERIS is not a good phone they don't even carry it in the store anymore.
Someone let me know something.
VINCE BROWN

Try doing a hard reset on the device. Hope this helps!
From the home screen, touch the applications tab(located in the lower-left).
Touch Settings.
Touch Privacy.
Touch Factory data reset.
Touch Reset phone.
Touch Erase everything.

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