Droid Incredible 4g lte global services not working in UK

Purchased global plan for travel in UK, got here, no service.  I contacted support and after nearly an hour with two different people, they've started a problem ticket.  I can get a list of network operators on GSM/  dual, but cannot connect.  I have tried GSM only as well.  It does not seem that I have the very latest software update, but when I check via WiFi for new updates, there aren't any.  Does anyone have any clues about how to get this thing to work? 

The DROID Incredible 4G LTE should already be running either Android 4.0+ for its operations system. Which means you can disable many of the pre-installed applications. Go to settings > Apps > slide to the All view. Disable each application individually. You might have to uninstall any updates before the disable button is available.
The DROID Eris is only three years old. It was released in November 2009. 12 minus 9 equals 3.
Also you should be aware, you posted your message on the Verizon Wireless Community. This is a peer to peer forum where customers can give suggestions and advice to other customers with their questions and issues.
If you need immediate assistance call customer service at *611 from your phone or 1-800-922-0204 from another phone. You can also use the "Contact Us" link at the top of the website. However the response from that avenue might also be delayed due to the holidays.

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