DROID Incredible in a cycle of crashing

After doing a software upgrade on my DROID Incredible, my phone started crashing every once and a while. I took it to the Verizon store and they did a reset (not fully, because my apps and contacts were saved, but I can't give you more information than that because I'm very UN-tech savvy), and for a while it worked fine. Just recently it began crashing again, and today it got into a cycle of going through start-up and as soon as it got to the loading phone storage part it would restart. Currently it is stuck at the white htc incredible screen. I tried taking the battery out and putting it in again, but the phone just crashed again.
I wanted to save my files onto my computer, but my computer refuses to acknowledge the device.
Any suggestions of how to fix it, or do I just need to go to the store?
Thanks

I've been complaining to Verizon about the cycling problems since the last software upgrade.  I will have me second replacement phone tomorrow.  I'm not holding my breath to see if this helps as the common thread between the phones is the software. 
They did say they could send me an "upgraded" phone @ no charge, I would only have to pay for the battery and back cover, for $50.  I told them no way.  You sent the software upgrade that caused the problems, I didn't ask for it.  Unfortunately rolling back the software is not an option. 
If this doesn't get resolved with out any out of pocket expense I'll likely be looking for another carrier.

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