Droid randomly shuts off....what next?

I have a Moto Droid....purchased from a family member a few months back.  It is randomly shutting off on me, about once a day.
I have no clue if it is under any kind of warranty.  I am assuming not.  The battery and battery door are both secure.  Shaking or bumping the phone does not cause it to power off.
My question is.....should I call CS and see if it can be replaced?  Or, since I have total equipment coverage on my account, should this be treated as an Asurion replacement?
Thanks,
Bill

Last night, after i found that warranty info, I did some additional searching about what might cause the problem.
I found many opinions on Task Killers and whether or not they are beneficial.
So as an experiment, I deleted my task killer and to this point, I have had no problems, and also have noted the device seems to be running a little faster.  So maybe I solved the problem  We will see.  If not I may try deleting some extra apps to see if the problem is stopped.

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    com.apple.driver.AppleIntelHD4000Graphics          8.1.6
    com.apple.driver.AppleIntelFramebufferCapri          8.1.6
    com.apple.driver.AppleMuxControl          3.4.5
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f2
    com.apple.driver.ApplePolicyControl          3.4.5
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC          1.6.3
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.nvidia.NVDAStartup          8.1.6
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBTCKeyEventDriver          237.1
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.driver.AppleUSBHub          623.4.4
    com.apple.iokit.IOAHCIBlockStorage          2.3.5
    com.apple.driver.AppleSDXC          1.4.3
    com.apple.driver.AirPort.Brcm4331          615.20.17
    com.apple.iokit.AppleBCM5701Ethernet          3.6.2b4
    com.apple.driver.AppleAHCIPort          2.6.6
    com.apple.driver.AppleUSBEHCI          621.4.6
    com.apple.driver.AppleUSBXHCI          630.4.5
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.8
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.8
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2.1
    com.apple.driver.AppleIntelCPUPowerManagement          214.0.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6
    com.apple.driver.DspFuncLib          2.4.7fc2
    com.apple.iokit.IOAudioFamily          1.9.2fc7
    com.apple.kext.OSvKernDSPLib          1.12
    com.apple.iokit.IOSurface          86.0.4
    com.apple.nvidia.gk100hal          8.1.6
    com.apple.iokit.IOBluetoothFamily          4.1.7f2
    com.apple.NVDAResman          8.1.6
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOAcceleratorFamily          74.15
    com.apple.driver.AppleHDAController          2.4.7fc2
    com.apple.iokit.IOHDAFamily          2.4.7fc2
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f2
    com.apple.driver.AppleGraphicsControl          3.4.5
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleThunderboltEDMSink          1.2.0
    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
    com.apple.driver.IOPlatformPluginFamily          5.4.1d11
    com.apple.driver.AppleSMC          3.1.5d4
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          623.4.0
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.3.2
    com.apple.driver.AppleUSBMergeNub          621.4.6
    com.apple.driver.AppleUSBComposite          621.4.0
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.7.7
    com.apple.iokit.IO80211Family          530.5
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOUSBUserClient          630.4.4
    com.apple.iokit.IOAHCIFamily          2.5.1
    com.apple.iokit.IOUSBFamily          630.4.5
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.8
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0

    So i am wondering if there is any solution/ way to fix my computer, other than waiting so long to replace my logic board.
    No, there isn't.

  • Has any one figured out how to fix an issue I'm having. My iPhone 5 randomly shuts off by itself. Then it won't turn on when i try to hook it up to iTunes it says its in recovery mode. so then i hit restore and its been stuck on waiting for iPhone.

    This happened after I did a software update on my phone about a month and a half ago. My phone will randomly shut off by itself and wont come back on. I had spoke with an apple repair person over the phone who told me to hold in the home button and then plug it into my computer. When the iphone said that there was an error and gave him a code he suggested that I send it in. So I did and about a week and a half later I get it back and its on. Yet the problem still occurs. It shut off twice in the same day and for several hours would not come on. When it did I called apple again and they ran a diagnostic on my phone and said it was a software issue. So then why was it not fixed? They told me they could not duplicate the problem. And now it happens about once or twice a week now. And its happening right now. I have it plugged into my computer and the apple logo with a bar below it has been on for about 20 min now. And itunes is still saying "waiting for iphone." 

    Hello Elliiee,
    The steps detailed below can help stabilize your iPhone.
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Cheers,
    Allen

  • Iphone randomly shut off and won't turn back on!

    My power button has been stuck recently (not a major issue) and my Iphone 4S randomly shut off without any damage or moisture and over half battery life. Plugging it in to the computer or wall doesn't turn it back on.
    I don't know what to do. Any suggestions?

    This is very bad. It is very difficult to deal with problems without power button function. If there is Warranty or AppleCare make Genius reservation or set up service and take or send to Apple for resolution. If no coverage, clean iPhone charging port very well with toothbrush and Isopropyl Alcohol. If still nothing, next would be battery replacement. If still nothing, replacement of the charging port with flex cable and lower mic. And on and on. If you want Apple to handle this, they offer perfect replacement iPhone 4S for $199.

  • My iPhone 5 keeps randomly shutting off...

    I've had my iPhone 5 for a year now, and its worked fine until now. Recently, it has has a ton of glitches and i dont know what to do! First, the battery percentage always stays the same, it never changes, and also it randomly shuts off every two minutes. I can't even finish listning to one song before my phone completley shuts off like an old fashioned TV screen, randomly slippting into a bunch of lines and then shutting off. It always turns back on right away, but it shuts off again in the next couple of minutes. Also, if i try charging up to a full percentage, it overheats from th inside and gets extremley hot, causing half the screen to momentarily black out.  I havent backed it up to my computer ever, and when i try backing it up now, my phone shuts off before it can finish. I am at my wits end with this stupid glitch, and i really dont want to lose all my pictures, apps, music, contacts, ect. I just dont know what could possibly fix it!

    I'm experiencing the same issue. It's one thing to have to re-power up but to not be able to do so without plugging in the charger when the battery is substantially full, is a real drag.

  • My iPhone 3Gs randomly shutting off at any given moment. I could be in the middle of a text, a call, or doing some games and it'll just shut off.  Now here's the unique part. When I go to turn it back on, the apple loading screen pops up but it takes some

    My iPhone 3Gs randomly shutting off at any given moment. I could be in the middle of a text, a call, or doing some games and it'll just shut off.
    Now here's the unique part. When I go to turn it back on, the apple loading screen pops up but it takes somewhere from 3-5 minutes for it to boot up. Then the lock screen with the time and whatnot shows up. From this point on, my iPhone has a chance to shut itself back down and I have to repeat the process over and over again. Most of the time the lock screen flashes and then goes straight to black (shut down) but sometimes I can make it a few menus before it shuts itself down.
    The only way to keep the iPhone on is to plug it into a charger of any sort. I'm fairly certain it isn't a battery charge issue because this happens at any % of power and sometimes my iPhone can use up all of its charge and not have this happen while other times I can be at 90-100% and it could randomly shut itself down. What can I do in this situation if some has some solution to this problem please let me know on [email protected] Thanks!

    Not sure if this Term is Relevant towards an iPhone but, my iPhone won't Post unless if it's plugged into a Charger.

  • Iphone 5 randomly shut off and won't come back on

    For the last few weeks my iphone 5 has been randomly shutting off. Usually when this happens I just hold down the power and home buttons and my phone reboots within a few seconds. However last night my phone shut off and will not turn back on no matter what I try. It doesn't respond at all when I plug it into the charger and the screen has been completely black the whole time. When I plug it into my computer Itunes starts up and a message pops up saying that Itunes has detected a phone in recovery mode and I must restore it before it can be used with Itunes. I tried to restore my phone earlier, but it got stuck on 'waiting for itunes' and my phone displayed the apple logo and status bar that would not load at all. My phone is now back to being completely black and unresponsive. PLEASE HELP this phone isn't even 6 months old. I am on vacation currently and really need to get my phone working as soon as possible. Thanks!

    I followed the steps found here: Error 4005 fix for Windows 7
    it actually brought my phone to life .. sort of .. I now actually see an Apple logo on the iPhone screen (before this it was just a black screen at all times, no matter what) and it has a progress bar under it. Only thing is nothing happens after this. It's just stationary.
    My iTunes just says Waiting for iPhone while my iPhone is just stuck with an Apple logo and a loading bar below that doesn't progress.
    Edit: After doing some Googling it seems like I have the exact same issue as this person https://discussions.apple.com/thread/6431899

  • My phone randomly shut off. When I turned it back on it said it needed to restore, to plug it into itunes. When I did, and tried to restore it, it failed with a code 21. I have followed all the instructions, it still isn't working. Please help!

    My phone randomly shut off. When I turned it back on it said it needed to restore, to plug it into itunes. When I did, and tried to restore it, it failed with a code 21. I have followed all the instructions, it still isn't working. I've uninstalled and reinstalled all that the steps told me to, I've updated everything in my computer. I don't know what else to do. My phone will just show the apple sign and the itunes plug in sign.

    Hey Carolefromthelou,
    The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/HT1923
    Welcome to Apple Support Communities!
    Best,
    Delgadoh

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