Droid Razr Camera issues

My camera on my droid razr quit working it just keeps saying camera cannot initialize...has anyone else had this problem and if so what did you do about it?

Hi tracichelle
I'm very sorry your having issues with your Razr. Let's see if we can get this fixed! Did this start after an application was downloaded? Please try the device in safe mode. Here's a link that will show you how: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50079&sayt=safe mode razr*
Safe mode will help us determine if the issue is application related. Please let me know the results.
Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

Similar Messages

DROID 3 - CAMERA ISSUES

Droid 3 Camera issues I am running into:
- - First - If I can start the camera without it causing the phone to crash.... (how do you disable the "Droid" sound on reboot - getting VERY annoying)
- - I have to use a task killer to keep the camera from burning up the battery after using it. - WHY????
- - I bought my phone to keep in touch via skype with my son @ college - but now learn that the droid 3, with it's front facing camera DOES NOT WORK - (not on the Verizon-specific Skype - what a lame app), but using the real Skype app... on a video chat, the Droid gives a black screen, not my image. ???   From what I see online, same response from other video chat tools.   This was one of the biggest selling points for me!!! Am more than mildly annoyed at this one.
Previous phone was a Droid 2 - with none of these problems.... appears that the Droid3 was released before testing and fixing issues.
PLEASE ADDRESS THIS!!!

statman wrote:
Droid 3 Camera issues I am running into:
- - First - If I can start the camera without it causing the phone to crash.... (how do you disable the "Droid" sound on reboot - getting VERY annoying)
Try Settings / Applications / Manage Applications / All Tab / Camera / Clear Data to resolve camera issue.... To disable startup sound try disabling Settings / Sounds / SD Mount or something along this.
- - I have to use a task killer to keep the camera from burning up the battery after using it. - WHY????
I understand where you coming from but I would use System Panel instead of a task killer, a number of users helped me see the light of not using a task killer.
- - I bought my phone to keep in touch via skype with my son @ college - but now learn that the droid 3, with it's front facing camera DOES NOT WORK - (not on the Verizon-specific Skype - what a lame app), but using the real Skype app... on a video chat, the Droid gives a black screen, not my image. ???   From what I see online, same response from other video chat tools.   This was one of the biggest selling points for me!!! Am more than mildly annoyed at this one.
That strange because the Droid 3 is supported on Skype's site.
Previous phone was a Droid 2 - with none of these problems.... appears that the Droid3 was released before testing and fixing issues.
PLEASE ADDRESS THIS!!!

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

Droid RAZR maxx issues

Droid RAZR MaxX With 4.1.2 OP System Freezing All The Time. Locking Up. Phone Will Ring And Not Give Button To Answer Call. Have To perform Cache Wipe Every Day. Battery Life Won't Last Full Day. Ready To Throw Phone Away. I UseU Phone For Business Every Day And Cannot Answer Calls Or Get Text To Respond Takes 5 Minutes To Respond To A Text.

Hi kellerfam11!
Sorry for any issues with your device! I appreciate the information you provided, thank you! However, the Droid MAXX is currently updated to 4.4. Please go to Menu/settings/about phone/system updates. Please click system updates to see if an update is available for your device.
Thanks!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

DROID RAZR M issues

@1.NO DATA will not connect and will "burn" the sim card (yes the sim card has a black "stain" on it)-ALSO THIS IS A BUG ON EVERY ANDROID RUNNING KITKAT 4.4.2 UNLESS FIXED BY THE COMPANY
2.Battery Life Issues- we all know that the droid razr m has horrible battery life now but, Verizon is secretly stealing my information are giving me a FAULTY product. When I go to anyplace I turn off my phone because I really don't get many calls anyway when I turned the phone off it was at 13% when I turned it back on its was 3%. YOUR PHONE COULD BE ON ANYTIME EVEN IF YOU SHUT IT DOWN OR HAS RUINED BATTERY DUE TO THE UPDATE.*
3. OVERHEATING DEVICE-max temp remembered (WHEN CHECKED ON SETTINGS) was 124 degrees Fahrenheit on the cpu, HOWEVER MY PHONE HAS SURELY PASSED THAT (REFERING TO CPU) One day turning my phone on I pressed the power button and held it of course however I SLIGHTLY HELD THE volume button up for about .5 of a second and put my phone in my jacket however that was BIG MISTAKE soon I felt the pain of the overheated phone I CAN HOLD MY PHONE WEHN THE CPU IS 124 OF COURSE ON THE edges HOWEVER IT WAS SO HOT I COULDN'T EVEN TOUCH THE EDGES-(NO IT WASN'T THE LITHIUM ION BATTERY) it was a glitch that caused the cpu to overheat and glitch rpreating its process like a virus. IT COOLED DOWN WHEN the battery was "empty." THE CPU IS SNAPDRAGON KUAIT THE WORST THERE IS.*
4.VERIZON APPS AND OTHER BACKGROUND SERVICES CAUSING EXCESSIVE LAG-I FOUND A WAY TO FIX THIS
TO FIX CHANGE INTO DEVELOPER MODE(tap build number 7 times) AND DISABLE ALL BACKGROUND APPS AND YOUR CPU USAGE WILL CHANGE TO 75%+ TO 10%*
5 boot issues-well i called the Verizon clerk or costumer service and he told me to let the device COOL DOWN A BIT then told me IT WAS IN "STANDBY MODE" and told me to wait 15 minutes. if you have something else rather than this glitch please tell me in the comment section below
*the fix on 4 will fix issues on 3 and 2 too.
HOPEFULLY THIS HELPS
VERIZON BLAMES MOTOROLA FOR ALL THESE ISSUES
VERIZON CLERK IS NICER THEY ADMITED IT WAS THEIR MISTAKE

@1.NO DATA will not connect and will "burn" the sim card (yes the sim card has a black "stain" on it)-ALSO THIS IS A BUG ON EVERY ANDROID RUNNING KITKAT 4.4.2 UNLESS FIXED BY THE COMPANY
2.Battery Life Issues- we all know that the droid razr m has horrible battery life now but, Verizon is secretly stealing my information are giving me a FAULTY product. When I go to anyplace I turn off my phone because I really don't get many calls anyway when I turned the phone off it was at 13% when I turned it back on its was 3%. YOUR PHONE COULD BE ON ANYTIME EVEN IF YOU SHUT IT DOWN OR HAS RUINED BATTERY DUE TO THE UPDATE.*
3. OVERHEATING DEVICE-max temp remembered (WHEN CHECKED ON SETTINGS) was 124 degrees Fahrenheit on the cpu, HOWEVER MY PHONE HAS SURELY PASSED THAT (REFERING TO CPU) One day turning my phone on I pressed the power button and held it of course however I SLIGHTLY HELD THE volume button up for about .5 of a second and put my phone in my jacket however that was BIG MISTAKE soon I felt the pain of the overheated phone I CAN HOLD MY PHONE WEHN THE CPU IS 124 OF COURSE ON THE edges HOWEVER IT WAS SO HOT I COULDN'T EVEN TOUCH THE EDGES-(NO IT WASN'T THE LITHIUM ION BATTERY) it was a glitch that caused the cpu to overheat and glitch rpreating its process like a virus. IT COOLED DOWN WHEN the battery was "empty." THE CPU IS SNAPDRAGON KUAIT THE WORST THERE IS.*
4.VERIZON APPS AND OTHER BACKGROUND SERVICES CAUSING EXCESSIVE LAG-I FOUND A WAY TO FIX THIS
TO FIX CHANGE INTO DEVELOPER MODE(tap build number 7 times) AND DISABLE ALL BACKGROUND APPS AND YOUR CPU USAGE WILL CHANGE TO 75%+ TO 10%*
5 boot issues-well i called the Verizon clerk or costumer service and he told me to let the device COOL DOWN A BIT then told me IT WAS IN "STANDBY MODE" and told me to wait 15 minutes. if you have something else rather than this glitch please tell me in the comment section below
*the fix on 4 will fix issues on 3 and 2 too.
HOPEFULLY THIS HELPS
VERIZON BLAMES MOTOROLA FOR ALL THESE ISSUES
VERIZON CLERK IS NICER THEY ADMITED IT WAS THEIR MISTAKE

DROID RAZR MAXX Issue, Screen Issue

My one month old Droid Razr Maxx, has encountered an issue and is useless exept to tell the time. I was trying to change my wallpaper when the phone became very slow and laggy. The screen then flickered a little and went black. Next, it rebooted and then the home screen went black, except for the status bar which looks normal but will not drop down. Once the screen goes black from inactivity (even trying to press the touch keys produces no effect), pressing the screen unlock button will not turn the screen on. The screen will only turn on when connected to a charger. I had recently downloaded the gallery lock app (Morrison Smart Software), which seems to have mostly good reviews. I have performed 3 or 4 hard resets thus far. I need help fixing my phone. I can't remove the battery on this phone, and then screen isn't working correctly so I can't do a factory reset.

Can you boot into SAFE MODE ?? You can also UNINSTALL that Gallery Lock APP from the online Android Market (PLAY).
Safe mode:
- Power Off
- Power On
- Press & HOLD both up & down volume buttons at the same time -- for like 3 mins while it boots up. Keep holding these down!
- Phone should eventually come up and say SAFE MODE in lower left corner ..
Does THAT work??? If so, see if that app is in your APP drawer and try to uninstall it.
If that doesn't work, you can boot into the Maintenance Menu using a similar procedure that can get you to the ability to do a Factory Reset, if that's what you want to do.
let us know.

Droid X, Camera issues, blurry photos

I am finding out this is an issue but wondering what suggestions you have. I have tried to make photos clear but especially when making one into wallpaper it is stretched and blurry. My Storm camera was better so far. Otherwise I love the Droid. What am I doing wrong here? Thanks.

This may sound kind of a given but I have learned this gets overlooked...
1. Do you press button and allow camera to focus on subject before taking photo?
2. Are you making sure to take in correct Scene settings?
3. Have you configured the ISO for low light situations?
I wont say the camera is the best but I have used it for graduations and family reunion and was able to print photos with very nice quality and I also play slide shows of photos on 50 inch TV without complants.
LoydroidX wrote:
deborahgfan71 wrote:
Sorry I can't help you. The Droid X has the worse camera of any cell phone I have owned. I downloaded a couple of phone apps that work much better. Pictures are especially bad if you need to use the flash.
Would you mind sharing the names of some of the apps that make the camera work better? Yeah...the stock camera could be better. In fact, I took some pictures this evening at a company event. The pics on the beach (before the sun went down) were excellent. However, the ones inside the restaurant were dark and a bit blurred, even set on "Night Portrait".
As I'm typing this, I seem to remember a posting on here about the various camera settings (Exposure, ISO, etc.). I'll try to find it.
You can look at Camera 360 and Viignette, they have done well in the past but in my opinion I perfer the stock app since the 2.2 update, I paid for both of these apps and neither is being used any more.

Droid RAZR battery issues

I am having major battery issues now with my Razr. Let me explain some of the things I've observed.
Number 1. When discharging it might drop to 99-98-97-80-40-39-38-20-4% as I witnessed today, right before my eyes while using it in a matter of a few minutes, and it gets hot too. When charging, it will charge up normally to around 30%, then jumps to 100 and says charged.
Number 2. This seems to be a much bigger problem when using 4G. I just recently got 4G here, and ever since then, my phone is always a little warm and just eats the battery. I'd noticed this before, when traveling from here when it was still just 3G, to a 4G area. It is such a problem that when I went to Florida this past summer, I had to stop at the verizon store for them to check it out, because it was dying way more rapid than I was used to, always being on 3G at home.
My phone is so bad now, that I dropped it from 100 to 4% in around an hour yesterday, and about 50+ minutes of that was idle and screen off. Then again later, I was using it to check the weather and it again went from 80+% to 15%, and quickly dropped to 9% in a matter of moments.
I have changed nothing about it that would cause this level of drain. Location and everything else is off. I checked to see what is using the battery the second time it happened, and is says it is mostly screen and android OS.
Comment edited to start new discussion.
Message was edited by: Admin Moderator

My daughter has had the exact same problem. It worked fine since end of July when we got it as her regular two year upgrade plan until about a month ago. She hasn't added any new apps and hasn't changed her phone behavior. She does all the right things with turning off wifi and I've done the cache partition wipe twice and it sill does it. It gets so hot that the phone actually exhibits a warning message that it needs to shut down. And it happens almost daily now. I've checked what's been using battery and Google Services seems to be the main culprit--with Google Play services and Location services using almost as much battery as the screen. I've also uninstalled updates to Google Play services, rebooted and installed updates again and the overheating/battery drain still continues. I am planning on taking her phone to Verizon and asking for a replacement.
I've scoured the internet for answers and not sure what to do. Hoping it's a phone issue. It seems ridiculous to have to turn off all the connectivity and functionality of a smartphone just to be able to have it work properly.

DROID RAZR by Motorola

Anyone else having issues with there Droid Razr camera freezing, navigation freezing and the phone generally not working at all, missed calls, not ringing on incoming calls, missed texts? I bought a new Droid in January 2013 after having the first Droid for almost 3 years and my 3 yr old phone was acting like my new phone that's why I upgraded to a new Droid 4g. Now my new $200+ dollar phone is working worse than my old one. I have already had it replaced one because the customer service rep at the Verizon store did not want to mess with it. I have to constantly have to re-boot the phone a number of times a day.
I went back to the Verizon store today and the phone worked great on the camera and google browser, but had issues with volume and others little things, but all the rep did is say she would write it down and to bring it back when it does it again. I am suppose to drop everything and run to Verizon when the phone has issues.
My dad got a free LG Droid a few months ago and his works much better and faster than my expensive one. I am really disappointed with the level of service with Verizon & Motorola. We have 6 phones on a 10 line plan all of them smart phones with 8gb of service a month you do the math. We have been with Verizon since 2001.

To: Warren M, VZW Support
Thank you for contacting me, regarding the issues I was having with my Droid. But last week I took my second Droid back to the store and after having an in depth discussion with the store manager I ended up having to pay a $35. re-stocking fee, another $50 to chose another phone the DNA and then another $28. for accessories. So all totaled after having two of the Motorola Droids in less than 30 days I had to pay to replace it with a phone that works.
My only other option was to switch carriers and right now I do not have the financial means to do that, but in the future I will be seriously considering it after the issues I had with that Droid in one month and then having to pay a re-stocking fee to return a phone that did not work, even though it was with in 14 days of getting the second phone the mgr said the 14 days starts only on the first phone. I switched to Verizon in 2001 and now have 6 phones on our plan, I think it is time to start looking at other carriers and the support they provide to long time customers. My whole plan is smart phones all with data plans. I am not to happy with the support that the local Verizon store provided when I was having problems with my phone and the extra fee's that I had to pay to get a phone that actually worked.
<Name removed for privacy per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Droid 3 Replacement issues

i am on my 10th replacment
issues
restarting, randomly
not calling when i hit call - that makes me the maddest -
camera doestn work
microphone didnt work ( could only talk on speaker phone )
touchscreen didnt work

statman wrote:
Droid 3 Camera issues I am running into:
- - First - If I can start the camera without it causing the phone to crash.... (how do you disable the "Droid" sound on reboot - getting VERY annoying)
Try Settings / Applications / Manage Applications / All Tab / Camera / Clear Data to resolve camera issue.... To disable startup sound try disabling Settings / Sounds / SD Mount or something along this.
- - I have to use a task killer to keep the camera from burning up the battery after using it. - WHY????
I understand where you coming from but I would use System Panel instead of a task killer, a number of users helped me see the light of not using a task killer.
- - I bought my phone to keep in touch via skype with my son @ college - but now learn that the droid 3, with it's front facing camera DOES NOT WORK - (not on the Verizon-specific Skype - what a lame app), but using the real Skype app... on a video chat, the Droid gives a black screen, not my image. ??? From what I see online, same response from other video chat tools. This was one of the biggest selling points for me!!! Am more than mildly annoyed at this one.
That strange because the Droid 3 is supported on Skype's site.
Previous phone was a Droid 2 - with none of these problems.... appears that the Droid3 was released before testing and fixing issues.
PLEASE ADDRESS THIS!!!

Droid Razr M Camera is unable to initialize problem HELP!!

I have a Droid Razr M and lately when I try to use the camera I get a message saying "camera is unable to initialize". Now this doesn't always appear but when it does I have to reboot my phone if I want to use the camera. As you can imagine this is very frustrating and time consuming especially if you are just trying to snap a candid pic. Does anyone else have this issue or know a fix for it?? Thanks!

I have the same problem with my one year old Razor Max.
I did what was suggested by breezex in #1 (pasted below) but don't know how to system cache clear/cache partition reformat.
Settings > Apps > All > Camera and clear cache and data
A system cache clear/cache partition reformat. Just follow the instructions for an alternate factory reset (using volume and power buttons) and do the cache clear instead of a factory reset. Be careful.
I launched in Safe Mode without success. I went to my local Verizon store and they eventually did a factory reset (wiping out everything). Then the camera worked. That was yesterday, 4/3/13.
Now: same thing all over again, except Safe Mode helps. Camera starts but often freezes on a random image.
This is probably happening a lot more than we see here in this page.
Please HELP Verizon!!!!

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

Ahh. We can still help find the culprit, TeaParty14. Do you have any 3rd party applications installed to play your music? Are you able to hear any audio if you plug the headphones back into the phone instead of rebooting? Any audio for calls through the phone direct or through speakerphone?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Droid Razr 4G Mobile Hotspot Issues with PS3

I am hoping someone else had this issue and has been able to resolve. I just got a Droid Razr this week, and I have the 4G mobile hotspot feature. I am trying to replace my slow DSL line at home, and most things in my house have tested fine (Internet access, etc.). However, my PS3 seems to have some issues, particularly with online gaming and testing the network connection. The game I am testing now is COD MW3. I thought maybe something like IP ports were blocked on the phone or 4G network, but searching online seems to indicate that isn't an issue. If I reconnect my PS3 back to the DSL, online gaming and network tests work just fine. Move it back to 4G and the game won't connect and the network tests don't complete.
I don't see any features on the phone that would indicate that you can modify any firewall like settings. Anyone else experience similar issues? Thanks in advance!

I'm having the same issue with my Samsung 4g hotspot as well. I can get onto the PSN, download game updates just fine, but when I'm in a MW3 lobby, it just sits there and eventually times out and a XMB message displays that i've been disconnect from the wireless access point. Anyone have any ideas?

Bluetooth Issue with Droid Razr Maxx

I have had my Razr Maxx for about 3 weeks. From the jump I have had problems playing music thru several bluetooth devices. It will play fine for a few minutes, then music will start stuttering(dropping in and out) and continue to do so. Music plays fine when playing thru the phone speaker or wired headphones, but fails when using bluetooth. I called in, and they sent me another phone, and the same problem is occurring with the new one. I'm figuring its a software issue, bc I had no problems with my Droid X. Is anyone else having this problem?? I probably listen to music just as much as I talk on the phone and this is def. frustrating.

Hey CornyJoe: Time to invest in a Case Bubba they cost no more than a good pair of Golf Shorts an they'll make it look good an Protect as Well . Here are a Few Choices to go with. Enjoy! b33
Well Here's a Few Options to Get you Started: Take a Look an See witch one Works the Best for Ya For me i Have the Leather Flap Pouch an the Pop in Case with the Kick Stand. One thing to Remember if you Decide to get a HD Station for your Maxx it cannot Go into the Station with the Fitted Cased attached to it. I have Tried them An it just Does not Work.. Good Luck in your Choice an have Fun with your Maxx One more thing to Add Body Glove has a Case as Well.
i put my Maxx in my Oakly Glasses Bag: I put one in another for a little more thickness an Protection an they make for a really good thing to Clean the Razr's Display as the Bag is Made for this type of thing. Here is Also the Body Glove Case Not a Big Picture but if you Click on it. The picture should get a little Bigger in size.. B33
Hard Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless
Soft Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless

Progressive Issues On Droid Razr M Since Upgrade to 4.4.2

At first, when my Droid Razr M updated to 4.4.2 in May, the only issue I noticed was that it frequently makes the small noise it usually only makes right before I receive an alert or it starts to ring. Now, it happens when I plug it into the charger, when it boots up after I've turned it off and on again, or various other times when there's no notification sound associated.
I've also noticed a significant rise in battery consumption, making it almost impossible to get through a day without having to charge it, even if the most I'm doing it checking Twitter a couple times an hour.
However, main issue has come in the last couple of weeks. It keeps rebooting itself for no apparent reason. I surmise it has to do with one of the several apps I have installed, but seeings as several update frequently, it's a bit difficult to tell with one may be the culprit.
Then there's the text message issue. I WAS (note this is in the past tense) using a 3rd party SMS app, mySMS. About two weeks ago, I started having issues receiving text notifications. More to the point, more often than not, I wasn't receiving them, which is frustrating when I'm expecting to hear back from someone and think they haven't responded, when in reality they have, I just haven't received the notification.
A couple days ago when I went to text a friend, I noticed an unread text from DAYS prior that I never received a notification for, so I switched back to the default SMS app. I texted two friends. One of them responded. We proceeded to text back and forth for the better part of an hour with no complication. I never received a text from the other friend. So, a few hours later I texted again. Still no response (which is unlike her). I then messaged her on Facebook, where she did respond and informed me she HAD texted back both times. In addition, she'd tried calling me and when she went to leave me a voice mail, it hung up on her. She was, however, able to call and leave a voice mail via her work cell.
I called her and could barely hear her, though she could hear me fine. The call kept breaking up on my end. She informed me that, like I with the other friend I'd texted that day, had texted others with no issue.
I tried rebooting my phone and using Google Hangouts for texting instead, to see if that would resolve the issue. When neither of those worked, I made sure everything was backed up and did a factory reset on my phone. Not only did it not resolve the texting issue, but it's still rebooting iteslf randomly and making that annoying little noise when there's no alert of any sort coming through.
I've had this device for a little over a year and am not due for a new one for another year. I can't afford to replace it or spend whatever ridiculous amount is expected to replace it via insurance (which I can't even remember if I have anymore).

I appreciate you trying so many fantastic steps to find a resolution to these difficulties, thagrrrl79. Since you went as far as the reset, I'd like to have you check a couple things. Please go into Settings>Backup & Reset and let me know if "Back up My Data" and "Automatic Restore" are checked. Also, try removing your SD card from your phone to see if the rebooting contninues.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Droid Razr Camera issues

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