Droid razr continually freezing/locking up.
This is becoming a serious frustration because i end up doing a hard restart on my phone about 20 times a day. I did a factory reset with a recovery once last week. My problems continued and i did it again just yesterday.
My phone is still locking up on me and i want a reason as to why this is happening. I have no viruses on my phone, all apps are turned off and it still locks up.
If someone could please help me i would be very grateful.
We'll mines doing the same thing kind of. On battery power I noticed that once it hits 40% battery you search the web or emails or even to some texting it will lock up or freeze and then let it set and it reboots on its own. Then it will lock up upon restarting and do it again about 3 times in a row. Did a factory reset yesterday and today sane thing. So since it off warranty I eaither deal with it or do an insurance claim. Sorry about high jacking your thread.
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AnthonyTa_VZW
Follow us on Twitter @VZWSupport -
Anyone else having issues with there Droid Razr camera freezing, navigation freezing and the phone generally not working at all, missed calls, not ringing on incoming calls, missed texts? I bought a new Droid in January 2013 after having the first Droid for almost 3 years and my 3 yr old phone was acting like my new phone that's why I upgraded to a new Droid 4g. Now my new $200+ dollar phone is working worse than my old one. I have already had it replaced one because the customer service rep at the Verizon store did not want to mess with it. I have to constantly have to re-boot the phone a number of times a day.
I went back to the Verizon store today and the phone worked great on the camera and google browser, but had issues with volume and others little things, but all the rep did is say she would write it down and to bring it back when it does it again. I am suppose to drop everything and run to Verizon when the phone has issues.
My dad got a free LG Droid a few months ago and his works much better and faster than my expensive one. I am really disappointed with the level of service with Verizon & Motorola. We have 6 phones on a 10 line plan all of them smart phones with 8gb of service a month you do the math. We have been with Verizon since 2001.To: Warren M, VZW Support
Thank you for contacting me, regarding the issues I was having with my Droid. But last week I took my second Droid back to the store and after having an in depth discussion with the store manager I ended up having to pay a $35. re-stocking fee, another $50 to chose another phone the DNA and then another $28. for accessories. So all totaled after having two of the Motorola Droids in less than 30 days I had to pay to replace it with a phone that works.
My only other option was to switch carriers and right now I do not have the financial means to do that, but in the future I will be seriously considering it after the issues I had with that Droid in one month and then having to pay a re-stocking fee to return a phone that did not work, even though it was with in 14 days of getting the second phone the mgr said the 14 days starts only on the first phone. I switched to Verizon in 2001 and now have 6 phones on our plan, I think it is time to start looking at other carriers and the support they provide to long time customers. My whole plan is smart phones all with data plans. I am not to happy with the support that the local Verizon store provided when I was having problems with my phone and the extra fee's that I had to pay to get a phone that actually worked.
<Name removed for privacy per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator -
I have noticed several people posting that their Droid Razr locked up this week, mine also locked up on Wednesday. I have also tried a soft reset and a hard reset with nothing working.
My thought is this was caused by a software update that was pushed out by Motorola. If your phone locked up in the last two days please post here so I can gather info to contact them. Thanks!mwfreedom,
So sorry to hear the Droid Razr is locking up! To clarify, do you mean the screen freezes and the device becomes unresponsive? What sort of things are you doing when the device locks up? You wrote that you thought the issue is related to a software update. When did you receive the update and when did your trouble begin? Which software version is currently installed? http://vz.to/1DyebCB
BrianP_VZW
Follow Us on Twitter @VZWSupport -
My iPhoto 11, V 9.4.2, locks up/freezes when I attempt to empty the iPhoto trash bin.
Originally, I thought it was due to 800+ files in the trash, however, I removed all but 5 photo files from the trash and it continues to lock up. Inititally the "progress" bar would get to about 1/2 way and then it would stop and stall. However, now the progress bar no longer shows a progress line it immediately freezes and locks up. Can anyone help?You may have damaged the library - Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library
LN -
I hate my Motorola Droid Razr! After 3 years it has turned out to be a real crappy cell phone. Does not belong in the "smartphone" category. Forever freezes up, doesn't respond to anything I ask it to do. I am purchasing another brand of smartphone and will NEVER go back to Motorola again. I have tried many help/support tutorials and solutions and nothing works.I HATE THIS PHONE!!!
If you've had the phone for 3 years, then it's time for something new. The Motorola phones I've had have been pretty solid, but if you want to switch brands or even providers, then go for it.
Technology changes so quickly that a 3 year old phone, regardless of manufacturer, is likely to seem slow, buggy, laggy - simply because it doesn't have the power to match the network capabilities NOW. If it's only capable of 3G speeds, it will be slow compared to a phone with 4G capability. After three years of use, the internal memory may be maxed out, especially if you haven't cleared stuff out, wiped the cache, etc, causing freezing and non-responsiveness. It may not have enough RAM to effectively run updated apps....
I would say you are due for a new phone - so compare the newest models, go to a store and try them out, and then get whatever brand and model will work best for you. -
Brand New Droid Razr M locking up
Upgraded from Blackberry Bold to Droid Razr M Friday - didn't use it much over the weekend but was pretty impressed that the battery didn't need charging until Sunday night. However, today (Monday) I have had to hard reboot the phone twice (hold down the silver power key and volume down controls simultaneously). Both times the phone has just locked up; the blue indicator in the top left was still flashing but the screen would not wake up and calls to the handset went to VM after the normal number of rings for a non-answered call.
I'm liking the phone so far (90% of the time); call audio is crystal clear and the volume is good, operation has been very responsive and not laggy at all. No crazy apps loaded - just standard social media (FB & Twitter), email (gmail; hotmail; Moxier for corporate server connection), Flashlight, Bible, Pandora, Navigator, Kindle, Adobe reader, Salesforce, Youtube, Chrome, Firefox, and a few others.
Anyone else having this issue?
Phone is running:
- System version: 98.12.4.XT907.Verizon.en.US
- Model number: DROID RAZR M
- Android 4.1.1
- Baseband version: SM_BP_1139.000.32.62P
- Kernel version: 3.0.31-g2a89152
- Build number: 9.8.1Q_27-2
- Build date: Sun Oct 21 16:08:45 PDT 2012
Any VZ folks online that can speak to this being a version/build issue?
I cannot get on the phone swap merry-go-round; this is a work phone and I need it to at least handle the basics. Any solid leads/resolutions will be most appreciated!Thanks for the follow up; I appreciate the analysis but being naturally stubborn, it seems poor to have a 'smartphone' that isn't able to use widely distributed apps. While your solution may end up being all or part of the fix, I'm going to string along and see what happens over the next few days. One app change I did make was removing the redundant Hotmail app; I have my Hotmail account set up to sync with the Google Mail app so I had a thought that there might be a conflict between the two mail apps that were syncing to the same account...don't know if that's relevant but we'll see.
It looks like I have the latest and greatest firmware available from VZ - at least per their 'no updates available' message when I checked for system updates.
Thanks again for answering! -
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Factory data reset is all that you can try really. If that does not repair the issue, then the software or hardware might really be at fault, and a repair would be necessary.
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Droid RAZR MaxX With 4.1.2 OP System Freezing All The Time. Locking Up. Phone Will Ring And Not Give Button To Answer Call. Have To perform Cache Wipe Every Day. Battery Life Won't Last Full Day. Ready To Throw Phone Away. I UseU Phone For Business Every Day And Cannot Answer Calls Or Get Text To Respond Takes 5 Minutes To Respond To A Text.
Hi kellerfam11!
Sorry for any issues with your device! I appreciate the information you provided, thank you! However, the Droid MAXX is currently updated to 4.4. Please go to Menu/settings/about phone/system updates. Please click system updates to see if an update is available for your device.
Thanks!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport -
Hi,
I have had to post this into the Droid RAZR MAXX section due to the Droid RAZR HD no longer being posted on Verizon's site anywhere. I first acquired this phone on 6/18/2013. After a month I started having a few problems with the phone. Being my first smart phone I just thought thats how it operated. In December of 13 the problems had gotten so bad that I had gone by my local store several times and was basically told that if I wanted a different phone to buy one off Craigslist. I couldn't believe that! The phone was only 6 months old and still under warranty. The associate never offered to complete a warranty claim either. Since then I am on my second replacement, third phone all together and have called Verizon a few times about every phone I get that turns out to be defective. Would Verizon not allow an exchange seven months into a two year contract if every phone I've had has been defective? I mean, its not even on their web site anywhere and the Droid RAZR MAXX is and it came out the same time as my Droid RAZR HD.
A VZ rep once offered to exchange and downgrade me only to another Droid. I did not care to downgrade and stay with the Android OS. I want to get away from the Android OS completely and change over to an Iphone and be done with it. I'm not asking for the latest and greatest Iphone just because it might seem as though "I dislike the Droid I have now". I want to change over to an Iphone because every Droid I get turns out to be defective. I wish I had NEVER EVER selected the Droid in the first place and hope I don't regret signing up Verizon, their service is awesome and CS is great too. I've just been in this string of defective phones that's not even listed on their web site anymore and I don't care to have a phone that locks up and freezes when I need to make a call.We appreciate you taking the time to contact us. We also want to make sure you have a phone that is working properly for you, 10.8denson.
The warranty will replace the same make/model for you.
If you are looking to get a different device, you can look into Certified Pre Owned http://bit.ly/NTcxRW, a possible Edge upgrade http://bit.ly/1br8ZPg. Have we been able to troubleshoot this device with you?
TamaraH_VZW
Follow us on Twitter @VZWSupport -
Has anyone fixed the following droid razr problems:
Has anyone fixed the following droid razr problems: 1. the phone won't let me answer calls, if the answering screen shows up it takes 5 rings; 2.It takes about 4 attempts to end a call, half the time I have to wait for them to hang up; 3. GPS will stop and freeze; 4. phone freezes doing simple tasks; 5. It won't flip through easily; 6. slow (deleted texts and photos and still slow); 7.deleted apps still show on phone; 8. battery life is about 3 hours if used constantly; 9. some people cannot call me; 10. typed text takes a very long time to appear on the phone.
Try this:
Wipe Cache Partition - DROID RAZR / RAZR MAXX by MOTOROLA
Performing a wipe cache partition will remove any temporary files that may be causing an issue with the device. All personal files and settings will not be affected by this option.
Power the device off.
Press the Power button then select Power off.
If the device doesn't respond to input, press and hold the Volume Up / Down then press and hold Power button. When the device screen goes blank, release the Power button while continuing to hold Volume Up / Down then proceed with step 3.
Press and hold the Volume Up / Down then press the Power button.
When presented with the Boot Mode Selection Menu, release all buttons.
Press Volume Down to select Recovery then press Volume Up.
From the Droid triage screen:
Press and hold Volume down.
Press and release Volume up.
Release Volume down.
Select wipe cache partition then press the Power button.
Use Volume keys to navigate options.
Select reboot system now then press the Power button.
Use Volume keys to navigate options. -
Droid Razr Maxx/Issues with Exchange Sync and Texting
I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!
After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone. -
IPod Classic won't Restore and FREEZES/LOCKS iTUNES! Help.
Hi. First, the specifics:
I have an iPOD Classic (120GB).
I have Windows Vista R2 (64-bit).
I have the latest version of iTunes, yes, for 64-bit.
With that out of the way, I started seeing issues with my iPod not being able to play certain songs. I'd find the song, hit the play arrow, nothing would happen. The time would not move, song would not play. Here's what I've tried to do initially:
Re-install iTunes, re-sync.
Still wouldn't play these songs.. Not all, but many songs.
So, I tried to Restore.
Initially, it looked like it was restoring properly - - but took way longer than usual. Like 2 hours. At the end, I got an error "Could not sync this song, Could not sync iPod."
I looked at iPod, had to set it up, choose ENGLISH as language, etc. Search iPod, found NO MUSIC, NO VIDEOS, etc.
Tried simply re-syncing, wouldn't work.
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I connect it via a USB 2.0 and the iPod cable. I have been doing this for years and years and this iPod has worked for the 3 years I have had it.
I have had iPod since their inception, so I'm not a rookie. I also have an iPhone and an iPad2.
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This happens EVERY TIME... I tried restarting several times, same issue.
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HERE'S OTHER THINGS I have tried:
RESTORING from DISK MODE. (DID NOT WORK, LOCKS iTUNES)
I downloaded the Windows Update for Vista that helps not corrupt iPod when disconnecting too early.
Downloaded update, did NOT help with the issue.
Un-installed iTunes again. Restarted computer. Re-installed newest version of iTunes.
ONE THING TO POINT OUT, when I connect my iPod, iTunes launches if not open and I get a WINDOWS box that says:
MICROSOFT WINDOWS:
Do You Want To Scan And Fix Errors on Steven's iPod (L:) ??
I tried both options: YES, Try to Fix, NO - Continue
That doesn't work, and iTunes still freezes regardless of option.
Again, tried DISK MODE, tried Regular mode...
Nothing works...
PLEASE HELP...Guys, if you all having the same problem as Steven, then do the iPod Disk Diagnostic, as posted earlier by tt2, it wont fix your problem, but helps in troubleshooting.
Main cause is the iPod Hardisk is dying, but if the DD report are good, then it is the USB connection timeout.
So have a go at the Disk Diagnostic first.
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