Droid razr froze! Help

Droid Razr froze and will not respond to anything. Pressed power button no results. Pressed volume keys with no results. Help!

thornezoo,
I'm glad your phone is up and running again and the tips here helped. There's many factors that could cause this, but it's mostly the maintenance of the phone, such as closing apps you're no using and downloading safe apps. Take a look at this http://vz.to/1lmduT9 and try this as well if it continues http://vz.to/1eaCTX9 , it will disable third party content and allow you to rule it out.
AdaS_VZW
Follow us on Twitter at @VZWSupport

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<Deleted link to website used for hacking devices per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

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The details you're providing are very helpful, Maj_Dad. With airplane mode enabled,
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JoeL_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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@rlmurray3
I, first, would like to thank you for your service.We truly appreciate your dedication to our nation.
I have reviewed the information that you have brought forth.It does sound like the phone has a mind of its own since the move. I would suggest clearing data and cache on the device. You may do this by entering the Web Browser, selecting Menu and Selecting Settings. From the the “Advanced” Section select Privacy and Clear Browsing Data.
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I’m sure you will find this information beneficial. Let us know if you have any additional questions.
Yosef_VZW
Verizon Wireless Customer Support
Follow us on Twitter @VZWsupport

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Ahh. We can still help find the culprit, TeaParty14. Do you have any 3rd party applications installed to play your music? Are you able to hear any audio if you plug the headphones back into the phone instead of rebooting? Any audio for calls through the phone direct or through speakerphone?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Droid RAZR maxx hd glass

Having a problem with a brand new phone sucks. No one knows what to do. I recently purchased a DROID RAZR Max HD and the employee put a screen protector on for me in the store. I removed it a week later because he screwed up. After I removed it the glass has these places on it that look strange. Not quite sure how to describe it other than trying to pour water over a waxed surface. These "marks" are around the edge of the glass and in the two places I would swipe my finger across the phone more frequently. I tried cleaning the screen but to no avail. I went to verizon and four employees tried to clean the phone and then said it looked better and asked me if I would like to pay my bill while I was in store. Needless to say the screen has gotten slowly worse. The only conclusion I can come up with is that the adhesive from the protectors removed some sort of coating on the screen. Anyone have any ideas? I'm going back to Verizon today and going to raise some more hell. Please let me know if anyone is having similar problems with their DROID RAZR Max HD or a corning gorilla glass screen. Thanks much, charles

Hey charles craig!
Sorry to hear about your screen problems! I have actually not heard of anything like this happening so I am intrigued. The parts of the screen that are affected, other than visually, can you tell there's anything there? Were you having any problems with the device other that the touch screen? How did you other visit to the store go? Let us know and we can help further.
Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport

Droid razr froze! Help

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