Droid RAZR M (Android 4.4.2) Messenger conflicts

I have been having a problem ever since upgrading from Android 4.2 to 4.4.
Besides some of the other aggravating issues that I have been experiencing, the most aggravating is the fact that the messenger icon will show that I have new messages when I don't and I can't get rid of it. I had installed the new VZW Message+ on recommendation from a friend and enjoyed the app but when you have a case on the phone it's hard to press the upper left corner of the screen to get the side-bar to slide out so I was going to go back to my stock Android Messenger. When I set the stock app back as default SMS and received a text message, my indicator said 14 new. So, I attempted to clear the App Cash and that didn't work. I ended up having to do a hard reset and wipe everything to get it to clear out which I wasn't happy about. Everything was working fine again until today and now I was trying to send out a text message when a group conversation rolled in. Now my icon says 6 new messages even though I don't have any unread messages. Does anyone have any advice on what to do?

I don't think they are going OTA the 4.2 version. I know this does not help you any now, but I heard a little birdie say that they might release Android 5.0 to the Razr M 3rd or 4th quarter this year.

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Brand New Droid Razr M locking up

Upgraded from Blackberry Bold to Droid Razr M Friday - didn't use it much over the weekend but was pretty impressed that the battery didn't need charging until Sunday night. However, today (Monday) I have had to hard reboot the phone twice (hold down the silver power key and volume down controls simultaneously). Both times the phone has just locked up; the blue indicator in the top left was still flashing but the screen would not wake up and calls to the handset went to VM after the normal number of rings for a non-answered call.
I'm liking the phone so far (90% of the time); call audio is crystal clear and the volume is good, operation has been very responsive and not laggy at all. No crazy apps loaded - just standard social media (FB & Twitter), email (gmail; hotmail; Moxier for corporate server connection), Flashlight, Bible, Pandora, Navigator, Kindle, Adobe reader, Salesforce, Youtube, Chrome, Firefox, and a few others.
Anyone else having this issue?
Phone is running:
- System version: 98.12.4.XT907.Verizon.en.US
- Model number: DROID RAZR M
- Android 4.1.1
- Baseband version: SM_BP_1139.000.32.62P
- Kernel version: 3.0.31-g2a89152
- Build number: 9.8.1Q_27-2
- Build date: Sun Oct 21 16:08:45 PDT 2012
Any VZ folks online that can speak to this being a version/build issue?
I cannot get on the phone swap merry-go-round; this is a work phone and I need it to at least handle the basics. Any solid leads/resolutions will be most appreciated!

Thanks for the follow up; I appreciate the analysis but being naturally stubborn, it seems poor to have a 'smartphone' that isn't able to use widely distributed apps. While your solution may end up being all or part of the fix, I'm going to string along and see what happens over the next few days. One app change I did make was removing the redundant Hotmail app; I have my Hotmail account set up to sync with the Google Mail app so I had a thought that there might be a conflict between the two mail apps that were syncing to the same account...don't know if that's relevant but we'll see.
It looks like I have the latest and greatest firmware available from VZ - at least per their 'no updates available' message when I checked for system updates.
Thanks again for answering!

DROID RAZR MAXX HD will not update to Android 4.4.2

Hello, All.
I am trying to figure out why my phone will not update to the newest version of Android or how to resolve this issue.
Here are my specs:
System version: 9.18.94.XT926.Verizon.en.US
Model number: DROID RAZR MAXX HD
Android version: 4.1.2
Baseband version: VANQUISH_BQ_100730.151.64.17P
Kernel version: 3.1.31-gef7deb8
Build number: 9.8.1Q-94
Build date: Wed Sep 25 15:13:00 CDT 2013
Here's the issue. I get the notification to update to KitKat (4.4.2) and so I download the update and press the install. It reboots my phone and starts the update. It gets to about halfway when the little Android animation falls on its side and displays a red triangle above him. My phone reboots again and when it loads, it shows a message saying that the update failed. There is no more information - just that it failed.
Is anyone out there having the same problem I am having? I've searched the Internet at no avail. All I've found are issues after the update.
Is there another way of updating my system that I don't know about? Any help would be greatly appreciated!
Thanks!

Sharon ,
Thank you for giving that a try. A factory data reset would be the next step. I know you are hesitant to do this, but we can make it easier to restore the phone after it is erased. Do you happen to use Verizon Cloud? It's a great app that you can download from the Play Store and it'll save all of your contacts, pictures, videos, music and documents. If you do not recall your Gmail address and password please take note of them before doing the reset. Then, follow these steps http://vz.to/1hdnWdK to reset your phone. Often times doing this after a software update will resolve any issues you're having.
SarahO_VZW
Follow us on Twitter @VZWSupport

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

Droid Razr Calendar Events synced from Gmail not visible in month only in Agenda

In my old windows phone, I could see the events of the day in the monthly view, but on my droid razr, I cannot see what events there are in the monthly display but only in the agenda display. I have searched and still not able to find if this is possible with the droind razr. I can see in the Google calendar the events showing in the monthly display. Any suggestions is greatly appreciated. I love the phone, but not this lack of calendar visibility. Perry

DroidRazr,
Good morning! I know the importance of a monthly view on the calendar, as I was just looking for this on my Galaxy Nexus the other day! I recommend checking out the Android Market for a calendar application (or even widget) to get the experience that you enjoy the best! That's the great thing about the customization of Android. I'm glad you love the phone otherwise, I'm sure the Market will have what you need to love everything about the Droid Razr.
Thank you!
AdamE_VZW
Follow us on Twitter @VZWSupport

Droid Razr M: KitKat update problems

Hi there, I have a few questions/problems with my Droid Razr M since the KitKat update was pushed to my device a few days ago.
1. I was on vacation in Europe (Austria/Hungary/Croatia) when the update was delivered to my device. I think the download happened in Austria or Hungary. Now I appear to have a non-US version of the update on my phone. For example, Airplane Mode is called "Aeroplane Mode", and so on. Do I have the correct version of the update? I'd like the version applicable to US phones. Can I re-download it somehow, now that I'm back in the US, and correct this?
2. Bluetooth no longer pairs with my BMW X1. My phone does not even see the car in available devices.
3. WiFi does not work with Bluetooth enabled. My phone will recognize my home/work networks, but will only say "saved", and not connect. I am reading that this seems to be a known issue. I use Bluetooth for my Fitbit and my car (referenced above). I cannot just go to 5G because my work WiFi does not have a 5G option (my home network does have the 5G option). I also would like to be able to use WiFi in public places like I did before the update.
Please let me know how to address these three issues. Thanks!

I had some hiccups when I got the upgrade to my LG G2. I know others have had problems with their KK updates, on Samsungs and even HTC.
I believe the KK upgrade, while in the ideal should leave the phone running perfectly under the new operating system will potentially fail because of the variation in how people use their devices and what they've downloaded, and the fact that some memory isn't initialized properly when the new OS loads onto the device. This is true regardless of phone manufacturer, OS upgrade, and even carrier. I think this is a reality with Android.
I think the only option is to perform what is called a "Factory Data Reset". But first you should backup any important photos, music, or videos, or other downloaded files. You should also jot down where you've placed icons, and even the settings for things like mail (incoming and outgoing server).
After an FDR, you'll have to do some work to get your device back running to a state you are comfortable and familiar with. In my experience, doing maybe 10updates over the years on 4 Android phones, about 40% of the time I didn't need to do an FDR. 60% of the time I did.
It is also possible there are some bugs in the new software load, but a good many of these odd behaviors, across a range of devices (LG, Samsung, Motorola, HTC) occur because people did not perform an FDR following the update.
HTH.

Droid Razr M: KitKat Update Fail

I have tried to update my Droid Razr M with the OTA KitKat update and it fails every time. It downloads fine, but only installs about 25% then goes to the Android laying on his back with a exclamation point. It then restarts and says, "Software Update Failed". I have tried several times and even done a hard reset and it still fails. Please help.

Uneventful update: My stock red Motorola M had been gone since I tried to (removed) I had thought (mistakenly) that this indicated my system was corrupted but now I realize the logo is just that...an image.
Before the rest of you posted, I believed that if I did a hard reset, Kitkat would load. But apparently that is not the case.
(removed) though I did have before Tuesday.
Is it possible to wipe delvik and cache with a locked bootloader? If so, how?
Rooting discussion removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Droid Razr - too hot to touch

Having several issues with my Droid RAZR, purchased in June 2012. Current Android Version 4.1.2, Build Nbr 9.8.20-72....
Main issues are:
Battery life - stays plugged in all day & takes about an hour to go from 100% battery to about 65% battery. It's under 50% at 2 hours after being unplugged & is around 20% within 3 hrs.
Overheating is a problem. When not in use (and simply in a shirt pocket) it gets to the point of being uncomfortably hot. Temp in a battery app is between 42-45 C. If I use it for streaming audio, it gets too hot to hold. Heat is also up during any phone activity at all.
Drops in & out of 4G/3G constantly & is much more apt to drop that coverage down to 1x than ever before.
Also notice that the GPS flashes in & out more often recently than before.
Not sure exactly when the update to JellyBean was rolled out to me, but I have had more of these issues in the last 90 days than I did prior to that. I know that within the last 30 days other Verizon users with Droids have told me about abnormal power consumption on virtually all apps on their phone.
Using Advanced Task Killer v1.9.7 & have it set to autokill = crazy and interval = when screen off. Apps set to ignore are Gmail, a Craigslist app, Weather and Calendar. Everything else I have set to kill. Even with those apps, it is still warm to the touch.
Nothing I've done thus far has seemed to help curb the unusual power consumption on my Razr. I've cleared the cache on it several times, and it seems to have curbed the constant heat issue, but not the spikes in temperature that went unnoticed before.
I don't want to do a factory reset on it if I can avoid it, but would if it were the only resort.
Any ideas what else to try?

To answer your questions:
1. First thing Get rid of the Task Killer that can for sure cause the Heating as the ( Task Killer ) is constantly fight the Apps,
It is now uninstalled. I had installed it when I noticed that the Android OS was using a disproportionate amount of the system resources (over 50%).
2. try running the phone in Safe Mode you could have some apps causing the issue as well
I will give this a try. Most apps I notice take 3% or under of power consumption. The big ones are screen (30 second timeout), Android OS (as of now, they are about 70% of the power consumption) and Wi-Fi (at home). Android System takes only slightly more than the most heavy power consuming app.
Outside of the task killer, I had only installed updates to apps over the last month or so. I just booted it into Safe Mode & it got noticeably hot in the center after about 5 minutes.
3. And have you done a System Cache Clear in say the last couple of Months if not i would definitely try that
Yes, several times in the last week or so (Power off, then Vol + and Vol - and Power ), select Recovery,then select wipe cache partition & then reboot).
4. with a follow up of a Factory Reset
I had wanted to avoid doing that unless as an absolute last resort, since I have so many pictures, files, and other things saved on the phone.
and your last question:
5. And one other thing i like to ask are you using the Charger that came with the phone or Charging it Via a Computer if by computer Switch to the charger that came with it in the Box..
Yes (at home). In the vehicle, I am using a charger I purchased from Verizon when I got this phone. At work, I use an AC Charger that was also purchased from Verizon.
Thanks for the help. I will let you know if Safe Mode makes any difference.

Droid RAZR (not MAXX) 4G, service drops on GB and ICS

Okay, the forums are full of threads concerning this issue. The phone loses data connectivity as well as voice. Every person seems to have a different opinion as to when or where their service drops, and I have tried to find a fix (official or not) since I first got my RAZR.
I got my phone sometime in March 2012 from a Verizon store during a promotion. I was happy I can get a phone with better hardware than my DROID X (awesome phone-best I ever had). I didn't care much about the 4G, but I considered it a perk for upgrading.
1. A day later I started having problems with my service. The 4G connection would drop, the 4G icon would turn white and then disappear for good. The phone would have no data connection at all but a few seconds later the white 4G icon would reappear and turn blue later. I thought it is because the 4G coverage is spotty as I was constantly moving from one place to another. But I got home (where I never had problems and Verizon service was always excellent) and it would do the same thing.
2. I have data connectivity and voice service but I turn off the screen. When I turn the screen back on, data connection is lost and I have no service available. I had one error that said "SIM card invalid" or something like that a few times. On Gingerbread I just switched to 3G only and I had no problems. But every time I switched back to use the LTE, I had the same problem over and over.
3. Upgraded to ICS as I figured Motorola and Verizon worked together to find a "cure" for these sudden service losses. I was wrong. With ICS it is even worse. I lose data and voice service very often. In store, Verizon employees are telling me they have never seen problems like mine (liars?). On the phone with CS I am told they do not know of any issues similar to mine. But forums are full of threads of people having the same issue. Answers from VZ employees are not very clear and directs people to a simple Factory Reset, cleaning the SIM card, reinserting the SIM card... basic stuff a monkey could think of too.
4. Some times after a phone conversation, I hang up and immediately after, my service drops. I have to turn the screen off and then back on after about 5 seconds, the service is still nowhere to be seen, but if I leave the screen on for about 10 seconds, the phone will regain its connectivity to the network. THIS HAPPENS IN 3G COVERAGE AS WELL AS 4G NOW.
Steps taken: Downloaded the Motorola app to Restore Connectivity - did not work, I still have the problem.
                    Carefully cleaned the SIM card surface making sure there is no static electricity discharge - did not work, I still have the problem.
                    Factory reset numerous times - did not work, I still have the problem.
                    Removed and reinserted the SIM card - did not work, I still have the problem.
                    Updated to ICS hoping that would solve the problem - did not work, I still have the problem.
                    Anything I do I still have the problem.
So please tell me, Does VZ publicly acknowledges there is a problem with DROID RAZR? If yes why do some people inside VZ deny any issues with it while others don't. Aren't they trained or aren't they reading the same training material the others do? Besides that I am not aware of Motorola or VZ taking any responsibility in trying to fix this.Is there a fix in the works? Please if there is any help for people like me, with the same problem, I think VZ should email owners with solutions. REAL SOLUTIONS because it is possible. I receive newsletters for new phones and plans but none to suggest a fix to issues.
And factory reset after factory reset is not working out for me as I use my phone not to txt my friends or send funny pictures of my dog to my neighbor but for business. This is really affecting and annoying me. And yes, I could switch to an iPhone but Android provides me with a great deal of options in my line of work that iPhone does not have. And yes, I could switch to another Android based phone, but I paid for this one and I want to use what I paid money for.
Again... final question is: Is there a fix, a software fix (I think this has to do with software) for this?
Thank you!

I had EXACTLY ALL of the same issues (plus some Bluetooth issues):
Got my phone in January or February
First instance of this happened about the middle of June (or maybe the third week) for several days before I finally called, believing it was a "hiccup" in the network (still on GB)
Customer Service did some troubleshooting, placed it in "safe mode" to see if it might be an app causing it, factory reset, etc., etc., etc.......
VZ put in a network trouble ticket which seemed to solve the issue (although I don't really know what may have been done) for about a week (now I know that this was a mere coincidence)
About a week or two later (still on GB) it started again; this was maybe a Wednesday
CS troubleshooting, another trouble ticket, etc., etc., and then I finally did a factory reset myself
Friday night (maybe Saturday) ICS is out, and downloaded believing it would fix it.
The problem was resolved briefly (several hours, maybe a full day) and then began again with a vengance
Called, went through all the same humbug, did a couple (or a few) factory resets, and I too, had the "invalid SIM" error show up on the screen out of nowhere ........
Customer Service had me to go to my local Verizon store and get a new SIM (they thought that might possibly be the problem). Got the replacement, and it worked, again, only briefly; just a few short hours later, it was right back to the same old thing........more phone calls
trouble ticket is still out.......
Was even told by the advance tech support person that on several phones with this very same problem, that he actually saw this resolved by simply creating a different, brand new Google account (instead of the Verizon customer's original Google account) during setup, after a factory reset (don't ask me how......). Gladly, this is one step that I didn't take (that's all I need is one more email account!)
Finally, it was determined that it MUST be the device. I really didn't want another phone as I always keep my phones in pristine condition cosmetically, and there was no reason (as far as I was concerned) to swap it.
Reluctantly, I allowed them to send me a replacement. I say, "reluctantly" because my original was a new device but they would be sending me out a "certified reconditioned, like-new" replacement.
After some trepidation, I decided to go ahead; Motorola would probably take a year to get mine back to me after finding "nothing wrong", or the same year getting me a replacement, should I be lucky enough that my original device would act up for them to see that there actually is a real problem. Verizon, on the other hand could have a replacement to me in two days.
Needless to say, it has been a week (5 days) with the replacement and I have to admit that it absolutely WAS the device that I bought originally. This replacement hasn't repeated the problem, (with the exception of ONE VERY MINOR instance of about a 5 - 15 minute window on one day only), and I'm happy to say that it works like my original device did when I first got it.
I got a call after the 3rd or 4th day (I believe it was the 4th day) with the replacement device, from the trouble ticket people (technician who actually works out in the field maybe?) and was told that they have thoroughly checked the network/antenna/tower here and found that there was absolutely nothing wrong, and that everything is functioning as it should.
This problem was continuously happening at my house, so it was natural that I believed something was wrong with the tower here near my house. I live in a good 3G/LTE coverage area near New Orleans and had no problems whatsoever from January/February through the first part of June, so it was only natural that I thought it must be a problem with the tower.
I thanked him, and told him about the replacement, and he told me that's what he was going to suggest next, and it was the only suggestion that he had left.
Just know that in the course of all of these calls, I was told by at least a few reps (2 for sure) at Verizon that they were aware that this IS a problem on some of the Razr's and Razr Maxx's.
If this is as bad for you as it was for me (and I'm confident that it is), then I would call Customer Service - don't go to a store. Tell them EVERYTHING that has happened, everything that you've done to attempt to resolve it (including the painful process of factory resets), and what I've described here.
If you're okay with a "new" (read: replacement) device, then I'm sure that they can get you a replacement out in short order. As far as it looking new, you would NEVER be able to tell cosmetically that this isn't a brand new device.
I hope that this was able to help you, as well as all the others, with this issue.
Good luck everyone, and God bless you.
Message was edited by: Colin Pipkins
Okay, so regrettably, I must report to everyone that the replacement followed suit after only 6-7 days. It lost 4G connectivity and jumped to 3G and that's where it stayed.
So I call Verizon and after a brief conversation, they asked if it was okay for them to transfer me over to Motorola for them to troubleshoot and I said that I'd be more than glad to speak with them.
Here's the breakdown:
After a lengthy call (an hour and twenty minutes), allowing them to remotely connect to my phone, and the Level 2 Tech seeing for himself that it's on 3G in a full 4G area, he tells me that there's nothing more that can be done.
WHAAAT?!!!
He said that if I want to send it in to Motorola they'll look at it, and if they did find anything wrong with the phone they'll send me a replacement, but if they DON'T find anything wrong with it (which I'm sure would be the case), they will simply send me my phone back, and that it will be Verizon's network that is the problem.
In this scenario I would need to find a replacement phone to use while my Razr goes to Motorola (for them to find nothing wrong with of course, and blame everything on Verizon's LTE network) only to get it back weeks later and be totally inconvenienced (this has been going on since June).
The last thing he said to me before getting off the phone was that they have similar devices with other carriers and they don't have any of these problems with those devices.
I've started searching the other devices forums here in the Verizon Wireless Community and I'm beginning to see a pattern. The same issue is happening with quite a few of the other 4G devices so I'm not really sure that another device (different manufacturer) is even the answer.
They have sent me yet another Droid Razr and I can honestly say that this will be the last one. If I can't find a device that will actually keep/hold LTE connectivity then I may have to go back to Sprint. Their native coverage is nowhere near Verizon's but they also don't have much 4G coverage right now.
If I'm going to have to be on 3G anyway, I may as well pay less than I'm paying now - or at least pay the same and not have to worry about going over on data.I guess we'll see how this replacement works out and go from there.
Anyhow, just know that it may not be a Razr/Razr Maxx problem after all.
Hopefully, they can get this sorted out and we can all get back to life......

Droid Razr M not working with Verizon tones app or media store.

I have a Droid Razr M and all software and such are updated where they need to be. Recently I tried to use the Verizon Tones app to download a ringtone and got an error message that it was having trouble connecting, I was connected to my wifi. Then I also tried to purchase from Verizon's website and got another error message stating that the media store doesn't support online media for my device. I've also tried the Verizon media store app with same results.    I did do an online chat with a tech person on here but forgot to give info to them for them to contact me on this issue once they sent it to their site engineers.   anyone else have this issue?

yes, I was trying to use the verizon tones app on my phone with it connected to wifi, and I get an error message of "error code 1001 we're having trouble connecting. make sure you have a good signal and try again."   then trying to use the verizon media store app I get another error message that says "we're sorry, your phone model does not support purchasing this type of media online. please go to the get it now or media center menu on your phone to purchase"     then trying to purchase a ringtone off of the verizon.com media shop I get this message:   The Media Store does not currently support delivery of ringtones to your device due to incompatibility with the device's multimedia messaging client, but you may be able to purchase ringtones directly from your device using the Verizon Tones app. For Basic and Feature phones go to GIN or Media Center. For Android devices, Verizon Tones app may be preloaded on your device or found by searching "Verizon Tones" in Google Play. For Blackberry devices the Verizon Tones app is available in the App World. Verizon Tones currently is not available on iPhones or Windows Mobile Devices.
I have done an online chat with a Verizon tech named Thornton who told me he would push this issue to the engineers. My phone's software is all up to date and until recently I've been able to download ringtones from the verizon tones app or off the verizon.com website.   Not sure why all of a sudden I'm seeing this.
thanks

Problems with Droid RAZR HD

Hi,
        I have had to post this into the Droid RAZR MAXX section due to the Droid RAZR HD no longer being posted on Verizon's site anywhere. I first acquired this phone on 6/18/2013. After a month I started having a few problems with the phone. Being my first smart phone I just thought thats how it operated. In December of 13 the problems had gotten so bad that I had gone by my local store several times and was basically told that if I wanted a different phone to buy one off Craigslist. I couldn't believe that! The phone was only 6 months old and still under warranty. The associate never offered to complete a warranty claim either. Since then I am on my second replacement, third phone all together and have called Verizon a few times about every phone I get that turns out to be defective. Would Verizon not allow an exchange seven months into a two year contract if every phone I've had has been defective? I mean, its not even on their web site anywhere and the Droid RAZR MAXX is and it came out the same time as my Droid RAZR HD.
       A VZ rep once offered to exchange and downgrade me only to another Droid. I did not care to downgrade and stay with the Android OS. I want to get away from the Android OS completely and change over to an Iphone and be done with it. I'm not asking for the latest and greatest Iphone just because it might seem as though "I dislike the Droid I have now". I want to change over to an Iphone because every Droid I get turns out to be defective. I wish I had NEVER EVER selected the Droid in the first place and hope I don't regret signing up Verizon, their service is awesome and CS is great too. I've just been in this string of defective phones that's not even listed on their web site anymore and I don't care to have a phone that locks up and freezes when I need to make a call.

    We appreciate you taking the time to contact us. We also want to make sure you have a phone that is working properly for you, 10.8denson.
The warranty will replace the same make/model for you.
If you are looking to get a different device, you can look into Certified Pre Owned http://bit.ly/NTcxRW, a possible Edge upgrade http://bit.ly/1br8ZPg. Have we been able to troubleshoot this device with you?
TamaraH_VZW
Follow us on Twitter @VZWSupport

DROID RAZR M keeps dropping Bluetooth Connection

Just got a new DROID RAZR M this weekend. It will pair successfully with our 2012 HONDA CRV using bluetooth. However, it few minutes later it will disconnect, then reconnect again, then disconnect again a few minutes later, then reconnect etc.... Never had this problem with the LG phone that it replaced.
Has anyone else had this issue?
Android Version
4.1.1
Kernel Version
3.0.31-g2a89152 Oct 21, 2012
Build Number
9.8.1Q_27_2

yes I have had this same problem with my Razr M & Tiguan since I got the phone back in Sept. I have called about it, Volkswagen has replaced the bluetooth module for me.. nothing. I never had this problem with my Droid2 either. There's other android/razr/droid forums too where people having the same problem wit this model phone, and different cars. The latest Jelly Bean update didn't fix it. Check it out. Good luck, and let me know if you figure anything out..
http://www.razrforums.com/forum/droid-razr-m-help/2714-bluetooth-car-wont-stay-connected.html
http://www.droidforums.net/forum/droid-razr-m/225521-razr-m-wont-stay-connected-my-car-bluetooth.html
http://www.droidforums.net/forum/droid-general-discussions/227214-razr-m-bluetooth-pairng-car.html
https://community.verizonwireless.com/thread/786036
<Deleted link to website used for hacking devices per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Droid Razr Bug. Won't play streaming audio from websites.

My Droid Razr won't play streamed audio from a website and won't play .wav files attached to e-mails. That's annoying.
Motorola tech support said problem will be fixed upon next upgrade of Android OS.
My phone is currently running Android OS 2.3.5.
Does anyone now of a quicker fix?
Does anyone know when an OS upgrade will be available for the Droid Razr?
Thx!

i got the same issue on my ipod. i figured the whole idea of converting the format would solve the issue. never really found out how to solve it. i'll be watching this post to see if anyone has a solve for this issue.

Droid Razr M Problems

I have had my droid razr m since february of this year and have had no problems. Today however, i turned on my phone and it started to update some apps due to me still being connected to the wifi at my house. I tried to stop the updates to help save data on my phone. I was unable to stop the update of the Gmail app on my phone. I then proceeded to open the app and saw that the autosync was turned off. I went to turn it on and my phone goes crazy. It started to restart itself repeatedly. Now it will not allow me to get off the lock screen and it keep trying to gain verizon wireless service but then it stays on lock screen and states no service and then tries again to regain service but it acts like it is unable to do it. Anyone know if the Gmail app update is causing this or is it something else?

According to several reviews posted on the Gmail app site, this has happened to others. Users have reported doing hard resets to correct the problem. One user said they turned off the phone's sync setting, then uninstalled the update.
Gmail - Android Apps on Google Play

DROID RAZR M issues

@1.NO DATA will not connect and will "burn" the sim card (yes the sim card has a black "stain" on it)-ALSO THIS IS A BUG ON EVERY ANDROID RUNNING KITKAT 4.4.2 UNLESS FIXED BY THE COMPANY
2.Battery Life Issues- we all know that the droid razr m has horrible battery life now but, Verizon is secretly stealing my information are giving me a FAULTY product. When I go to anyplace I turn off my phone because I really don't get many calls anyway when I turned the phone off it was at 13% when I turned it back on its was 3%. YOUR PHONE COULD BE ON ANYTIME EVEN IF YOU SHUT IT DOWN OR HAS RUINED BATTERY DUE TO THE UPDATE.*
3. OVERHEATING DEVICE-max temp remembered (WHEN CHECKED ON SETTINGS) was 124 degrees Fahrenheit on the cpu, HOWEVER MY PHONE HAS SURELY PASSED THAT (REFERING TO CPU) One day turning my phone on I pressed the power button and held it of course however I SLIGHTLY HELD THE volume button up for about .5 of a second and put my phone in my jacket however that was BIG MISTAKE soon I felt the pain of the overheated phone I CAN HOLD MY PHONE WEHN THE CPU IS 124 OF COURSE ON THE edges HOWEVER IT WAS SO HOT I COULDN'T EVEN TOUCH THE EDGES-(NO IT WASN'T THE LITHIUM ION BATTERY) it was a glitch that caused the cpu to overheat and glitch rpreating its process like a virus. IT COOLED DOWN WHEN the battery was "empty." THE CPU IS SNAPDRAGON KUAIT THE WORST THERE IS.*
4.VERIZON APPS AND OTHER BACKGROUND SERVICES CAUSING EXCESSIVE LAG-I FOUND A WAY TO FIX THIS
TO FIX CHANGE INTO DEVELOPER MODE(tap build number 7 times) AND DISABLE ALL BACKGROUND APPS AND YOUR CPU USAGE WILL CHANGE TO 75%+ TO 10%*
5 boot issues-well i called the Verizon clerk or costumer service and he told me to let the device COOL DOWN A BIT then told me IT WAS IN "STANDBY MODE" and told me to wait 15 minutes. if you have something else rather than this glitch please tell me in the comment section below
*the fix on 4 will fix issues on 3 and 2 too.
HOPEFULLY THIS HELPS
VERIZON BLAMES MOTOROLA FOR ALL THESE ISSUES
VERIZON CLERK IS NICER THEY ADMITED IT WAS THEIR MISTAKE

@1.NO DATA will not connect and will "burn" the sim card (yes the sim card has a black "stain" on it)-ALSO THIS IS A BUG ON EVERY ANDROID RUNNING KITKAT 4.4.2 UNLESS FIXED BY THE COMPANY
2.Battery Life Issues- we all know that the droid razr m has horrible battery life now but, Verizon is secretly stealing my information are giving me a FAULTY product. When I go to anyplace I turn off my phone because I really don't get many calls anyway when I turned the phone off it was at 13% when I turned it back on its was 3%. YOUR PHONE COULD BE ON ANYTIME EVEN IF YOU SHUT IT DOWN OR HAS RUINED BATTERY DUE TO THE UPDATE.*
3. OVERHEATING DEVICE-max temp remembered (WHEN CHECKED ON SETTINGS) was 124 degrees Fahrenheit on the cpu, HOWEVER MY PHONE HAS SURELY PASSED THAT (REFERING TO CPU) One day turning my phone on I pressed the power button and held it of course however I SLIGHTLY HELD THE volume button up for about .5 of a second and put my phone in my jacket however that was BIG MISTAKE soon I felt the pain of the overheated phone I CAN HOLD MY PHONE WEHN THE CPU IS 124 OF COURSE ON THE edges HOWEVER IT WAS SO HOT I COULDN'T EVEN TOUCH THE EDGES-(NO IT WASN'T THE LITHIUM ION BATTERY) it was a glitch that caused the cpu to overheat and glitch rpreating its process like a virus. IT COOLED DOWN WHEN the battery was "empty." THE CPU IS SNAPDRAGON KUAIT THE WORST THERE IS.*
4.VERIZON APPS AND OTHER BACKGROUND SERVICES CAUSING EXCESSIVE LAG-I FOUND A WAY TO FIX THIS
TO FIX CHANGE INTO DEVELOPER MODE(tap build number 7 times) AND DISABLE ALL BACKGROUND APPS AND YOUR CPU USAGE WILL CHANGE TO 75%+ TO 10%*
5 boot issues-well i called the Verizon clerk or costumer service and he told me to let the device COOL DOWN A BIT then told me IT WAS IN "STANDBY MODE" and told me to wait 15 minutes. if you have something else rather than this glitch please tell me in the comment section below
*the fix on 4 will fix issues on 3 and 2 too.
HOPEFULLY THIS HELPS
VERIZON BLAMES MOTOROLA FOR ALL THESE ISSUES
VERIZON CLERK IS NICER THEY ADMITED IT WAS THEIR MISTAKE

Droid RAZR M (Android 4.4.2) Messenger conflicts

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