Droid RAZR m latest update fixes?

My phone recently forced an update to my system.. Signal strength is terrible now.. Many of my Amazon apps are randomly shutting down and giving me an error msg.. Does anyone know of any actual fixes coming for the issues with the update? Actual fixes not a safemode or something that won't actual fix it.

Hello mood70. Thank you for messaging us about the issues that are occurring with your phone after the update. Regarding the apps that are not working, have you tried checking to see if there are any updates available for those apps? Since Kit Kat is a newer OS, there may be some compatibility issues with either the OS, or the version of this OS on the phone model you are using. The apps may not be optimized to work correctly with Kit Kat, and the App creators will need to be contacted.
Safe Mode helps determine the possible cause of the issues, and if it is caused by a rogue app on your phone. I would recommend backing up your data, and performing a hard reset. Once complete, download one app at a time, and test it to see if it functions correctly. Keep us posted.
NicandroN_VZW
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Droid Razr Jelly bean update issue

yesterday evening my Droid razr got JB update.
After update, the phone won't show up home screen, instead it is continuously loading the boot screen.
i had a VERY LONG CONVERSATION(almost 2hours) to VZW cust supp guy & these are the options he gave.
1) i need to buy (with my MONEY) new/recertified device to continue in the service
2) i need to do an early upgrade & buy new phone.
UNTIL YESTERDAY MY IS WORKING PERFECTLY FINE (with ICS) & VZW OTA update bricked my phone &
THEY WANT ME TO PAY /EXTEND MY CONTRACT BECAUSE OF THEIR MISTAKE.
& THE customer support guy blames Motorola & google for bad software update.
which is not true BECAUSE THE UPDATE IS A CUSTOMISED ANDROID OF VZW not motorola or Google.
BUT STILL HE SAID HE CAN'T DO ANY THING.
I NEVER EXPECTED THIS FROM VZW & TOTALLY ****** OFF.

yes, i can boot into recovery menu & can select recovery option.
but after i select recovery option, it will just show some dead green
android picture(whose stomach is open with stop/error symbol)
Thanks & Regards
Pradeep
<< Private information removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

Droid RAZR Jelly Bean Update-Part 2

For those who did not follow the previous discussion, I had the Jelly Bean 4.1.2 update forced OTA to my phone at the end of March. It caused numerous problems such as:
1. I have battery life that cannot last more than 20-30 minutes on a phone call
2. Severe lag on my software such as browser, home screen scrolling, opening any apps, etc.
3. Phone randomly makes phones calls (screen off, phone sitting on a table charging for hours then suddenly a muffled "Hello? Hello? Can you hear me?").
4. Random text problems: Phone says cannot send texts but does anyways, phone sends text to wrong person, group texting is all kinds of wrong).
5. Same WiFi issues as reported by other users above.
6. Speaker Phone starts out fine but then suddenly becomes low volume. Only ending the call and redialing fixes this; until it does it again on the new call.
7. The keyboard does the spacing issues, the auto-correct is so bad that a word like "problems" comes out as "price blems"
8. Bluetooth does not connect any longer to my ear piece or car.
I spoke to VZW about this yesterday and they sent me a CLN Droid RAZR to replace my malfunctioning device. I pulled the device from the box and activated it and let it update its stock apps (I did not install any 3rd Party or Play Store Apps). After using the device for awhile (6 hours) I had all of the same issues I had on the original device. I could not connect via Bluetooth, WiFi only would connect to one Access Point out of 6 I tried (all less than a year old, different models, at Home, Work, Clients, etc), battery died after 1.5 hours despite having a full charge and only being used for some phone calls and light web use, and so on.
I called back to VZW Customer Care and explained to them I was in a bind as I was leaving to travel for work tomorrow and would be gone 2-3 weeks and could not be without a working phone. I was told immediately they understand and a brand new (not CLN) Droid RAZR HD was on its way overnight.
I must say, I have not always had great experiences with VZW Customer Care, but the ability to call and have an upgraded device on its way to my house in under 5 minutes (with 2 of those being on hold, and one transfer to Tier 2) was very good customer service. I would have been in a bind if I had to travel without a working phone...to the point that I was ready to just jump ship and hop on another carrier to be sure I had working service/phone. I was expecting to receive the transfer shuffle, be offered contract extension, offered lesser devices, etc (based on past experiences). I did not expect an upgraded phone that is not even a CLN, but an actual new phone after just a few minutes.
So thank you VZW. You did really help me out.

yes, i can boot into recovery menu & can select recovery option.
but after i select recovery option, it will just show some dead green
android picture(whose stomach is open with stop/error symbol)
Thanks & Regards
Pradeep
<< Private information removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

Droid Razr M: KitKat update problems

Hi there, I have a few questions/problems with my Droid Razr M since the KitKat update was pushed to my device a few days ago.
1. I was on vacation in Europe (Austria/Hungary/Croatia) when the update was delivered to my device. I think the download happened in Austria or Hungary. Now I appear to have a non-US version of the update on my phone. For example, Airplane Mode is called "Aeroplane Mode", and so on. Do I have the correct version of the update? I'd like the version applicable to US phones. Can I re-download it somehow, now that I'm back in the US, and correct this?
2. Bluetooth no longer pairs with my BMW X1. My phone does not even see the car in available devices.
3. WiFi does not work with Bluetooth enabled. My phone will recognize my home/work networks, but will only say "saved", and not connect. I am reading that this seems to be a known issue. I use Bluetooth for my Fitbit and my car (referenced above). I cannot just go to 5G because my work WiFi does not have a 5G option (my home network does have the 5G option). I also would like to be able to use WiFi in public places like I did before the update.
Please let me know how to address these three issues. Thanks!

I had some hiccups when I got the upgrade to my LG G2. I know others have had problems with their KK updates, on Samsungs and even HTC.
I believe the KK upgrade, while in the ideal should leave the phone running perfectly under the new operating system will potentially fail because of the variation in how people use their devices and what they've downloaded, and the fact that some memory isn't initialized properly when the new OS loads onto the device. This is true regardless of phone manufacturer, OS upgrade, and even carrier. I think this is a reality with Android.
I think the only option is to perform what is called a "Factory Data Reset". But first you should backup any important photos, music, or videos, or other downloaded files. You should also jot down where you've placed icons, and even the settings for things like mail (incoming and outgoing server).
After an FDR, you'll have to do some work to get your device back running to a state you are comfortable and familiar with. In my experience, doing maybe 10updates over the years on 4 Android phones, about 40% of the time I didn't need to do an FDR. 60% of the time I did.
It is also possible there are some bugs in the new software load, but a good many of these odd behaviors, across a range of devices (LG, Samsung, Motorola, HTC) occur because people did not perform an FDR following the update.
HTH.

Droid Razr M: KitKat Update Fail

I have tried to update my Droid Razr M with the OTA KitKat update and it fails every time. It downloads fine, but only installs about 25% then goes to the Android laying on his back with a exclamation point. It then restarts and says, "Software Update Failed". I have tried several times and even done a hard reset and it still fails. Please help.

Uneventful update: My stock red Motorola M had been gone since I tried to (removed) I had thought (mistakenly) that this indicated my system was corrupted but now I realize the logo is just that...an image.
Before the rest of you posted, I believed that if I did a hard reset, Kitkat would load. But apparently that is not the case.
(removed) though I did have before Tuesday.
Is it possible to wipe delvik and cache with a locked bootloader? If so, how?
Rooting discussion removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Has latest update fixed the "blue rectangle" issue?

If today's update did not fix it, is there any news as to when this bug will be fixed? I'd really like to be able to turn the GPU back on.
Also--separate subject--the new version seems to have some catalog issues. It didn't update the latest LR 5.7 catalog but some slightly older one. All sorts of minor issues result. Don't know if anyone else has had this kind of problem.
Gail

Ive had Samsung galaxy s2 and i miss it. Unfortunately ive sold it for an iphone 4s and id say im not so satisfied. Even though IOS is somewhat better than android, android team can really fix the issues pretty fast and clearly with an expected result, unlike apple.
As for the battery. Battery on MY iphone 4s *****, its still same ****** 5.01 had, and its draining in 6 hours of normal usage. Couple phone calls, text messages, surfing in internet and boom, its depleted. Usually i have to charge my phone once a day, but sometimes even twice. As for SGS2, i even could go 3 days without a single charge, however im not sure anymore with ICS firmware.
Im selling off my iphone 4s and excited about HTC One X, i have a strong feeling about that phone.

Thank you the latest update fixed Radio Tuning

All fixed.. working perfect.... not sure what update the one for LION or the one for ITUNES .. but Radio Tuneing is back and wonderful
many thanks..
med dement

I'm not sure that's what fixed it. Posts reporting radio issues were dropping off before the updates were released. Also people who were neither running Lion nor iTunes 10.5 reported problems and many people who ran both also did not report problems.

Help with Battery Life Droid Razr M KitKat update jacked up my phone like everyone elses'...

So as with everyone else KitKat has screwed my phone up and I am very annoyed... Disregarding the fact that I had to download a different keyboard because they removed Swype and screwed up the dialer and the colors of our texts, erased the calendar which thank God I didn't use because a friend who did had all her appointments removed it totally jacked up my battery life. Yesterday I literally had a full charge at about 9:30am and by 11:30 it was down to about 30%. I had not used it much at all and it was connected to my bluetooth in my car. The phone also gets hot for no reason when not charging or being used. All of a sudden my leg will get warm and I realize it's because the phone in my pocket is extremely hot... Probably not safe. When I look it says that the screen was draining 46% of my battery life yet the screen is set to auto as recommended in other posts I have seen from customer service. We need a fix for this KitKat or a way to revert to Jellybean... I can't keep my phone charging constantly and I need it as I am a social worker and am in the field often. I need my phone for safety purposes as well as convenience. Sigh... Verizon Wireless Customer Support HELP! I can't CONSTANTLY charge my phone in order to be able to use it! So annoying!
Sarah
P.S. None of this was an issue prior to KitKat being downloaded to the phone.

After installing the update, did you perform a Factory Data Reset on your phone?
You might want to consider backing up your important photos, music, videos, other downloaded content. Write down critical things like your email settings. Jot down important contacts, and any calendar events. Diagram where you've located certain icons.
Then perform the FDR.
Allow three charge cycles for the phone to model battery consumption.
Other things you can do, YMMV:
Go to Settings | Tethering and networks | Mobile Networks | System Select | Network Mode | LTE/CDMA (change it from Global).
Instead of screen brightness automatic, choose something like 40-50%.
For email synching / polling, choose a polling interval of 15 or 30minutes (maybe not as often).
Go to Settings | WiFi then press the Menu button. Choose Advanced. Make sure "Battery saving for Wi-Fi" is enabled. Deselect Scanning always available, and Deselect Wif-Fi signal weak.
Now do the following: Go to Settings | Mobile Data. Press the Menu Button. Select Show Wi-Fi usage.
Power cycle your phone.
Now you can go to Settings | Mobile Data and choose Mobile or Wi-Fi tabs and see what applications are using the corresponding radios. That and using the Settings | Battery | Select the battery, then scroll down... The three of these should show you want is consuming the battery and the radios... thus heating up your device and lowering your battery runtime.
Good luck.

Droid Razr M , after update to 4.4.2 my "Phone" widget on my homepage no longer works.. shows android and when I click on it says "app not installed"

hello all, I just got my phone on Monday, this morning I was prompted to update the software, when I did, my homepage "phone app" no longer works. It now shows the android robot above the word "phone" and when I click on it, it says "app isnt installed"

It needs to be updated or reinstalled, i would just go ahead and do a reset on the phone although probably should check your "playstore" first and at the top left there should be 3 horizontal lines click, then my apps, then anything that still says update go ahead and update. then turn phone off and on. doesn't work. can try holding a place on mainscreen where there is no icon and add widget should come up and see if there it is in there just looks different or something . if not factory reset

Problem with Droid Razr Maxx and Jelly Bean update

My Droid Razr Maxx was updated this morning and right away found a couple of problems. First, although I was sitting next to my wireless router, the signal display indicated a really weak signal. This seemed to clear up after a reboot and an on-off-on cycle of the wifi on the phone.
The second problem was that, with the wifi off, I had no data signal. None. The phone worked but no 1x/3G/4G. I traced that problem to the phone configuration. Somehow the update turned off Mobile network data access. (Menu -> System Settings -> Wireless Netwroks -> More... -> Mobile networks -> Enable data access over mobile networks)
Seems like a dumb thing for the update to do.

Put all of your contacts in one place, Gmail contacts. Gmail will only sync one copy and is an excellent way to restore contacts after a factory reset. If you have contacts in Gmail, Verizon Backup Assistant, Facemail, etc. then you will probably get multiple copies. Ditch Backup Assistant ASAP if you have it activated.
Make sure all of your contacts are in Gmail Contacts, erase all contacts from your phone (clear data in Settings > Apps > All > Contacts Storage), and resync with Gmail Contacts.

Droid Razr M new problems after latest update 182.46.15.en.us

Ever since KitKat was pushed to my droid razr m, I have not been happy. Very decreased battery life along with the phone getting and staying quite warm. The loss of swype that was included when I bought it (yes, I know I COULD buy the app for cheap, but that's just not right). Some app icons now have a solid background that used to be transparent. Changes in notifications, messaging, etc that I never asked for.
Now comes a "security update". I was hoping it would resolve some of the issues, but things are now worse. The battery doesn't last me the full day anymore unless I keep it in my pocket. Even worse - when someone sends me a picture message, it just says 30kb downloading. It can be an hour or more before I ever get to see what was sent. I know a million people say this every day, but I REALLY can't wait until my contract is up with Verizon. If they would make updates optional instead of interrupting what you're doing every 10 minutes to install the update you don't want, then I'd be fine. If I could have my original phone back the way it was when I bought it, I'd be excited to remain a loyal customer.
this is two failed updates in a row that are forced on us. Can't wait to be done.

andrewsernestine,
I know how important battery life can be! Let's see what we can do to improve your phone's performance. Sometimes with a new update there can be an app or setting conlflict. I would thoroughly reivew these 10 tips to attempt to locate any conflicts; http://vz.to/1AO7vtw
Let us know if you need any further assistance!
TrevorC_VZW
Follow us on Twitter @VZWSupport

Droid Razr M, but with the new Kitkat update problems

Droid Razr M, but with the new Kitkat update, my phone has had inumerable new problems...someone help, battery overheats phone and kills it in 4 or 5 hours on a full charge, screen wont unlock when its on standby, rebooting the phone takes a long time to warm up, and text messages taking longer and longer to send, now at 12 hours
someone help!!!

Yea I understand Kit Kat the OS has not been the Tasty treat to many of us cellphone users that the candy is.. and to me as before with problem OS's one's whom are in charge to fix the issue are not doing enough Quickly.. which make using the Device harder each Day..
Hope soon Days are brighter for our phones.. Apart from that have a Great Weekend for me I'm ready for some Football

HELP! After doing a recent update (Version4.4.2) on my Droid Razr M my messaging has stopped!

HELP! After doing a recent update (Version4.4.2) on my Droid Razr M my messaging has stopped working. Every time I try to open to sent a text I get ,"Unfortunately, messaging has stopped" message. Any ideas on how to correct this issue??? not liking this at all!!!

Ok got in touch with Live Chat and fixed it. Go to app manager and open messaging there. Clear cache, data then force stop. That fixed it! But when I opened messaging I could only read messages couldn't reply. At the top of the screen was a message asking to set default either as Google hangouts or SMS. once you set the default messaging should be fully functional. Hope it helps.

Droid Razr software update issues

Anyone having issues installing new Droid Razr update? Selecedt Settings, About, System Update and it states Your Device is Up to Date? Its actually not up to date.

I revived the update and it failed to update and wouldnt recognize my sim!
I did a factory reset and it froze my phone.. I have had 7 razr's with problems and I should not have to deal with this. They told me I can call motorola...*** gfy! I am a costumer ...you call! They said I can switch out my phone for a droid charge or thunderbolt...are you joking you *** hole they sell for ten bucks on ebay. They said that there was no know issues for the razr on their system...bull **** the last ten techs told me there was..with the screen and battery and with 4g not holding. Then she said the update was to fix the battery life...but you just got done telling me there was no know battery issues..so they must of just been updating it for??? the razr maxx has a bigger battery and a screen with a different glue to fix two know issues. thats why it was released 4 months after the razr...they sure know how to sell ********?? or do they?? being a part of the purchasing department our 300 employees will be choosing a different carrier soon.

Droid Razr M update and text messages

After my droid razr m updated the other day, it now has to download text messages. One last night took about 30 minutes to download. It never did this prior to the update. I received messages from some people throughout that day. Prior to the udate, no download, just text message. After the update, download.
How do I get it to stop the download and just show the texts like before?

I am having the same issue, my phone was perfect for me before the GREAT UPDATE, then it overheated, shut off whenever it felt like it, freezes whenever, stopped ringing, text messages would take forever, kept getting "downloading" message in text, my group txt sent one txt repeatedly to everyone in the group for a whole day had to turn off my phone, so it would stop, people blocked me until I could get that fixed. Finally I went to the Verizon store and a lovely young lady replaced my phone, when I got it in the mail, the new one wouldn't even power on (really?????) sent that back finally got one that worked properly for about 3 months now it is randomly shutting down again!!!!!
I can turn off auto updates on my pc I want the ablity to turn it off on my phone as well!!!!!
It is the phone and the updates that are not compatible, just because your techs thought of something new doesn't mean that it's good for me, or just stop making blanket improvements as all phones are not equal..Example apparently my Android won't work with that same upgrades as an S4, seeing as how their 2 different phones.(duh)
Frankly i have no problem with the customer service people, you have to stand by your company its your job I get it, but you guys need to take these forums seriously and stop acting like puttng something on here is going to make a difference!!!!
Oh yeah and now this phone is starting to cut off randomly like the other!

Droid RAZR m latest update fixes?

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