Droid RAZR M service issues

I've had my RAZR M for about 1 1/2 to 2 weeks now. Was working great until today. My service randomly disappeared and won't come back. I can't use any apps like Facebook. And I don't have WiFi. I've already tried taking out the SIM card and turning mobile data on and off. And still nothing. Anything to solve this or should I look forward to having a new wireless provider again? Thanks in advance.

    Richard-in-Brooklyn
I'm sorry to hear about the sudden trouble with your battery on the Razr M! Let's check into our options to resolve this. Were any new applications added to the phone recently? Does this continue if you place the device into Safe Mode for 24 hours? Here's how: http://vz.to/LZzdS9
RuthW_VZW
Follow us on twitter @VZWSupport

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  • Droid RAZR (not MAXX) 4G, service drops on GB and ICS

    Okay, the forums are full of threads concerning this issue. The phone loses data connectivity as well as voice. Every person seems to have a different opinion as to when or where their service drops, and I have tried to find a fix (official or not) since I first got my RAZR.
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                        Factory reset numerous times  - did not work, I still have the problem.
                        Removed and reinserted the SIM card - did not work, I still have the problem.
                        Updated to ICS hoping that would solve the problem - did not work, I still have the problem.
                        Anything I do I still have the problem.
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    I had EXACTLY ALL of the same issues (plus some Bluetooth issues):
    Got my phone in January or February
    First instance of this happened about the middle of June (or maybe the third week) for several days before I finally called, believing it was a "hiccup" in the network (still on GB)
    Customer Service did some troubleshooting, placed it in "safe mode" to see if it might be an app causing it, factory reset, etc., etc., etc.......
    VZ put in a network trouble ticket which seemed to solve the issue (although I don't really know what may have been done) for about a week (now I know that this was a mere coincidence)
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    Called, went through all the same humbug, did a couple (or a few) factory resets, and I too, had the "invalid SIM" error show up on the screen out of nowhere ........
    Customer Service had me to go to my local Verizon store and get a new SIM (they thought that might possibly be the problem). Got the replacement, and it worked, again, only briefly; just a few short hours later, it was right back to the same old thing........more phone calls
    trouble ticket is still out.......
    Was even told by the advance tech support person that on several phones with this very same problem, that he actually saw this resolved by simply creating a different, brand new Google account (instead of the Verizon customer's original Google account) during setup, after a factory reset (don't ask me how......). Gladly, this is one step that I didn't take (that's all I need is one more email account!)
    Finally, it was determined that it MUST be the device. I really didn't want another phone as I always keep my phones in pristine condition cosmetically, and there was no reason (as far as I was concerned) to swap it.
    Reluctantly, I allowed them to send me a replacement. I say, "reluctantly" because my original was a new device but they would be sending me out a "certified reconditioned, like-new" replacement.
    After some trepidation, I decided to go ahead; Motorola would probably take a year to get mine back to me after finding "nothing wrong", or the same year getting me a replacement, should I be lucky enough that my original device would act up for them to see that there actually is a real problem. Verizon, on the other hand could have a replacement to me in two days.
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    This problem was continuously happening at my house, so it was natural that I believed something was wrong with the tower here near my house. I live in a good 3G/LTE coverage area near New Orleans and had no problems whatsoever from January/February through the first part of June, so it was only natural that I thought it must be a problem with the tower.
    I thanked him, and told him about the replacement, and he told me that's what he was going to suggest next, and it was the only suggestion that he had left.
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    Good luck everyone, and God bless you.
    Message was edited by: Colin Pipkins
    Okay, so regrettably, I must report to everyone that the replacement followed suit after only 6-7 days. It lost 4G connectivity and jumped to 3G and that's where it stayed. 
    So I call Verizon and after a brief conversation, they asked if it was okay for them to transfer me over to Motorola for them to troubleshoot and I said that I'd be more than glad to speak with them.
    Here's the breakdown:
    After a lengthy call (an hour and twenty minutes), allowing them to remotely connect to my phone, and the Level 2 Tech seeing for himself that it's on 3G in a full 4G area, he tells me that there's nothing more that can be done.
    WHAAAT?!!!
    He said that if I want to send it in to Motorola they'll look at it, and if they did find anything wrong with the phone they'll send me a replacement, but if they DON'T find anything wrong with it (which I'm sure would be the case), they will simply send me my phone back, and that it will be Verizon's network that is the problem.
    In this scenario I would need to find a replacement phone to use while my Razr goes to Motorola (for them to find nothing wrong with of course, and blame everything on Verizon's LTE network) only to get it back weeks later and be totally inconvenienced (this has been going on since June).
    The last thing he said to me before getting off the phone was that they have similar devices with other carriers and they don't have any of these problems with those devices.
    I've started searching the other devices forums here in the Verizon Wireless Community and I'm beginning to see a pattern.  The same issue is happening with quite a few of the other 4G devices so I'm not really sure that another device (different manufacturer) is even the answer.
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    If I'm going to have to be on 3G anyway, I may as well pay less than I'm paying now - or at least pay the same and not have to worry about going over on data.I guess we'll see how this replacement works out and go from there.
    Anyhow, just know that it may not be a Razr/Razr Maxx problem after all.
    Hopefully, they can get this sorted out and we can all get back to life......  

  • DROID RAZR M by MOTOROLA: Voice No Service / No Signal

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  • DROID RAZR M issues

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    TO FIX CHANGE INTO DEVELOPER MODE(tap build number 7 times) AND DISABLE ALL BACKGROUND APPS AND YOUR CPU USAGE WILL CHANGE TO 75%+ TO 10%*
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    @1.NO DATA will not connect and will "burn" the sim card (yes the sim card has a black "stain" on it)-ALSO THIS IS A BUG ON EVERY ANDROID RUNNING KITKAT 4.4.2 UNLESS FIXED BY THE COMPANY
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    3. OVERHEATING DEVICE-max temp remembered (WHEN CHECKED ON SETTINGS) was 124 degrees Fahrenheit on the cpu, HOWEVER MY PHONE HAS SURELY PASSED THAT (REFERING TO CPU) One day turning my phone on I pressed the power button and held it of course however I SLIGHTLY HELD THE volume button up for about .5 of a second and put my phone in my jacket however that was BIG MISTAKE soon I felt the pain of the overheated phone I CAN HOLD MY PHONE WEHN THE CPU IS 124 OF COURSE ON THE edges HOWEVER IT WAS SO HOT I COULDN'T EVEN TOUCH THE EDGES-(NO IT WASN'T THE LITHIUM ION BATTERY) it was a glitch that caused the cpu to overheat and glitch rpreating its process like a virus. IT COOLED DOWN WHEN the battery was "empty." THE CPU IS SNAPDRAGON KUAIT THE WORST THERE IS.*
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    TO FIX CHANGE INTO DEVELOPER MODE(tap build number 7 times) AND DISABLE ALL BACKGROUND APPS AND YOUR CPU USAGE WILL CHANGE TO 75%+ TO 10%*
    5 boot issues-well i called the Verizon clerk or costumer service and he told me to let the device COOL DOWN A BIT then told me IT WAS IN "STANDBY MODE" and told me to wait 15 minutes. if you have something else rather than this glitch please tell me in the comment section below
    *the fix on 4 will fix issues on 3 and 2 too.
    HOPEFULLY THIS HELPS
    VERIZON BLAMES MOTOROLA FOR ALL THESE ISSUES
    VERIZON CLERK IS NICER THEY ADMITED IT WAS THEIR MISTAKE

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  • Bluetooth Issue with Droid Razr Maxx

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    Hey CornyJoe: Time to invest in a Case Bubba they cost no more than a good pair of Golf Shorts an they'll make it look good an Protect as Well . Here are a Few Choices to go with. Enjoy! b33
    Well Here's a Few Options to Get you Started: Take a Look an See witch one Works the Best for Ya For me i Have the Leather Flap Pouch an the Pop in Case with the Kick Stand. One thing to Remember if you Decide to get a HD Station for your Maxx it cannot Go into the Station with the Fitted Cased attached to it. I have Tried them An it just Does not Work.. Good Luck in your Choice an have Fun with your Maxx One more thing to Add Body Glove has a Case as Well.    
    i put my Maxx in my Oakly Glasses Bag:  I put one in another for a little more thickness an Protection an they make for a really good thing to Clean the Razr's Display as the Bag is Made for this type of thing. Here is Also the Body Glove Case Not a Big Picture but if you Click on it. The picture should get a little Bigger in size.. B33   
    Hard Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless
    Soft Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless

  • Progressive Issues On Droid Razr M Since Upgrade to 4.4.2

    At first, when my Droid Razr M updated to 4.4.2 in May, the only issue I noticed was that it frequently makes the small noise it usually only makes right before I receive an alert or it starts to ring. Now, it happens when I plug it into the charger, when it boots up after I've turned it off and on again, or various other times when there's no notification sound associated.
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    Follow us on Twitter www.twitter.com/vzwsupport

  • KitKat Upgrade is horrible for Droid RAZR Maxx HD - Major issues - Horrible testing

    If anyone can read this before accepting the update...DONT DO IT!!!!  There are a lot of issues especially with the RAZR Maxx HD.
    You lose SWYPE, they get rid of it. You lose your personalized dictionary.
    You lose the capability of auto Bluetooth. I used to be able to just get in my truck and it would auto connect.  NOW everything is manual.  It keeps dropping the connect and I have to keep connecting.  This is absolutely horrible upgrade.
    If I am listening to an app through Bluetooth and receive a phone call, it will switch.  After about 60 seconds, the call is still connected, yet the phone starts broadcasting the app as well as the phone call, it drowns out the phone conversation.  I have to close the app or stop the broadcasting of the app.  It will no longer keep it in the background.
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