Droid razr m still having promlems after kitkat update

My droid razr m still seems to be having problems. I am very frustrated since the update was in May and it is now nearly September. My Bluetooth cuts in and out. my apps sometimes will not open at all. my battery randomly drains for no reason. The wifi will only connect to my home wireless some of the time. All of these issues have been reported to Verizon and nothing has been done. I am not due for an upgrade until December of this year and am also very frustrated that Verizon did away with the early contract renewal. My husband and I have been with Verizon for nearly 15 years and I am starting to get very frustrated with the inferior phones that Verizon has sold me.

I know exactly what you mean!! I wonder if the update might be part of my problem as well. My phone drops every single call I get. I have to go outside to accept any calls and it still always drops every single call. Often I can not use the internet on my phone or it randomly drops wifi/internet. It freezes up frequently and my apps freeze up alot. I have been debating on calling customer service but who has hours to waste just to be given the run around and of course my phone would drop the call anyway.
My internet that I also get through Verizon has been absolutely horrible lately as well. I often wonder if they even care about their customers at all.

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Droid Razr M, but with the new Kitkat update problems

Droid Razr M, but with the new Kitkat update, my phone has had inumerable new problems...someone help, battery overheats phone and kills it in 4 or 5 hours on a full charge, screen wont unlock when its on standby, rebooting the phone takes a long time to warm up, and text messages taking longer and longer to send, now at 12 hours
someone help!!!

Yea I understand Kit Kat the OS has not been the Tasty treat to many of us cellphone users that the candy is.. and to me as before with problem OS's one's whom are in charge to fix the issue are not doing enough Quickly.. which make using the Device harder each Day..
Hope soon Days are brighter for our phones.. Apart from that have a Great Weekend for me I'm ready for some Football

Droid Razr will not power on after new update.

I have the Droid Razr and attempted to download the new update this morning. My phone has powered down and will not power back on. I have done the forced re-start several times & nothing. The phone starts to power-up and turns right back off. My phone was fully charged before I attempted to install the update.

Try holding power + vol up and vol down keys simultaneously (all at the same time). It should bring you to the bootloader menu, use volume down to go to recovery, press volume up to select it. An android lying on his back will appear, press the volume up and down keys at the same time, hold for about 5 seconds and release. Scroll down to wipe data factory reset, use the power button to select it, it will go back to the main menu, scroll down to wipe cache, back to main menu and restart device. If that doesn't work, try Verizon support on the phone and/or bring it in to your local Verizon store.

Droid Razr M Self Resetting After KitKat Update

My Razr M has been trying unsuccessfully to download the kitkat update since it became available. First I thought it was a memory space issue, but after making room it would still fail during the install process. My phone has had increasing problems every time it tries again to install the update, mostly self resetting more & more frequently. It has now gotten to the point that it freezes when trying to reset and I cannot get my phone to turn on all the way. Please help!!

Hello evrangl,
I'm glad to see that you are exciting to experience the new update for your Droid Razr M. With so many new features, you're sure to re-fall in love with your device. May I ask is your personal info backed up on either your Gmail account or Verizon cloud? If so, and you know your username and password, then I would suggest performing a factory reset on the device, try to install the update without your info on the Razr M, and re-apply your info if the update is successful. The update should also resolve the issue that you are experiencing with your device. Here's a link with the steps to a factory reset. http://vz.to/1oKtYXT. If more assistance is needed then feel free to respond for additional assistance.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

Droid Razr M Battery after KitKat Update

I recently updated my Droid Razr M with the KitKat update when prompted. Battery life went from not needing to be charged for well over a day, to draining from 100% before the work day ended with light use.
I contacted Verizon and humored them and did the "battery trouble shooting" things with them, even though it appears to be a well known issue. When the troubleshooting had no effect after a few days, we did a factory reset, which also didn't help. I ended up getting a new phone because I had extended warranty coverage.
When I got the new phone, the battery was a dream, just like old times, after 2 days the system prompted me to do the KitKat update, which I did against my better judgement.
Meanwhile my husband also did the KitKat update on his Droid Razr M and started experiencing virtually the same battery problems. Now both of our batteries drain about 50% faster than they did before the update.
My question is, if this is a known issue with Verizon, why bother treating it like user error? It also seems like to "resolve the battery problem" (which they don't acknowledge is a direct product of the update) they ask users to basically not use their phone normally, but limit their usage to get more battery life, which isn't a solution at all. Is there an actual solution related the the problem (the KitKat update) that I can use to extend battery life on my phone? Or should we both call and request replacement phones since the malfunction is not due to any sort of user error?

Richard-in-Brooklyn
I'm sorry to hear about the sudden trouble with your battery on the Razr M! Let's check into our options to resolve this. Were any new applications added to the phone recently? Does this continue if you place the device into Safe Mode for 24 hours? Here's how: http://vz.to/LZzdS9
RuthW_VZW
Follow us on twitter @VZWSupport

Droid DNA camera not working after KitKat update

I have updated my Droid DNA to the latest KitKat update. Now the camera doesn't open and says "Unable to start the camera".
has anyone else seen this? Does anyone know ho to uninstall the update, or fix the issue. I've tried third party camera apps and they all cant open the camera.
Thanks for any responses!!!

No it is not covered under the warranty. I upgrade the phone with Verizon approved upgrade and it breaks my phone and i am told since it is outside of warranty I am out of luck. I have to live with a smart phone with no camera or pay a huge deductible to have my phone insurance cover it. I just hope I'm not the only one with a camera problem so maybe HTC will provide another update to fix the camera. Maybe some day I will have use of my camera again

Update still showing up after an update

I updated the Twitter app and it still shows as an update available.
I tried to trash the pref file but nothing has changed.
Any ideas?

I was also having the problem that updates would immediately show available for apps after I ran the Mac App Store updater. I tried deleting the apps and reinstalling them and the updates would still show available.
I have a hard disk attached to my iMac with a cloned copy of my applications. I deleted the apps from the cloned copy and ran the updater. Success! The update page now displays that all apps are up to date.

HP Slate 7 Voice Tab overheat after kitkat update

Hi,
I was using my Slate 7 voide tab for last around 8 months without any major issue. Minor issues like touch becomes very sluggish after switching on 3G was normal.
Yesterday kitkat update got installed on my tab and than nightmare starts. First "clean master" app is showing alert periodically that CPU is overheating (80 degree celsius). Today tab got hanged while some important call was coming. I was able to see people calling but touch was not responding. Tried to hard boot, but again some process error came on screen and whole tab was in hanged state for an hour. I can only see people calling and calling.
When battery got drained, I restarted it but CPU temperature is always above 80 degree celsius and I believe its obviously much above normal. I never got these problems with Jelly Beans.
Its really very frustrating to know why HP released an update which is full of bugs!!!

Hey @Abhinandank ,
Welcome to the HP Forums!
I understand you're experiencing issues with heat after updating to KitKat on your Slate 7 VoiceTab.
Before troubleshooting any heat issue, remove the tablet from the case if you are using one. Test the tablet without the case and see if the issue persists.
You can also try apps like Android Task Manager that will sweep running processes and boost memory to reduce load on your tablet.
Regarding the touchscreen:
Clear all cache on the tablet: Settings > Storage > Cached Data. You should have the option to erase all the cached data here.
Hard reset: While the tablet is on, press and hold the power button for 8+ seconds to force shut down. Turn the tablet back on and see if that helps.
Factory reset: Make sure you backup any important files or information first. Settings > Backup & reset > Factory data reset.
If none of that works, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.
Thanks!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

HP Slate 21 audio issue after KitKat update and reset

I have upgraded my HP Slate 21 from JB to KK. Now the sound quality is very bad!
I came directly from xxx.11 kernel and made factory reset but didn't get a good result. Please how can I fix this tremendous issue?

Hey @PauloTxR ,
Welcome to the HP forums.
I understand you're experiencing issues with sound quality on your Slate 21 PC.
Please review the following thread: HP Slate 21 Kit Kat OTA Update Fix for Audio Quality and LAN Connectivity.
This fix will resolve audio issues of a software nature resulting in the KitKat update. If your issue persists after applying the specific update mentioned in this thread and have done a factory reset, the issue is likely hardware related and not the result of the KitKat update.
If you have done the above and continue to have problems please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.
Thanks.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Droid 4 S L O W after recent update

I used to love my Droid 4, but I allowed it to update in December, I think it was. Since then it has been like a completely different phone. It is SO sluggish. It also gets hot when charging. It is almost unusable. After a reboot it works a bit better for a short period. There is plenty of space on the internal card and the the external card.
It reports it's at Android 4.1.2 Build number 9.8.20-72_VZW-18-9 Build date Thur Nov 21
I have MANY apps on it and hate to think of trying to rebuild it. (Boy I wish Android had a REAL backup without rooting the device. I rebuilt my WIndows Mobile phone several times.) Yes, I know the apps (or most of them) are at google, but the layout of my widgets and icons and my data and configuring everything and setting up syncs and and and is just overwhelming. Maybe I'll just use my phone as a phone and use my tablet for what I've been using my phone for...
I would consider a new phone, but I have unlimited data so I need to keep this phone... Besides, I used to love this phone. I looked into Verizon's new "more" plan but they would cost me much more per month for much less of what I want.
Does anyone else have the same experience with this update? Does anyone have any suggestions for how to get back to the phone I once enjoyed?
Judy

I completely agree with judyn's post. My Motorola Droid 4 has been painfully slow after the most-recent firmware update pushed out by Verizon Wireless. Like judyn, my Droid4 is running Android 4.1.2, with build number: 9.8.20-72_VZW-18-9.
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Verizon, what was the purpose of pushing out a firmware upgrade that essentially crippled my phone? Are you trying to get me to buy a new one, and sign up for a new 2-year contract? If so, forget it. I would rather switch carriers (after being a paying customer for 13 years) than put up with your bloated phones and contracts much longer.

Note 3 hdmi not working after kitkat update

hello all,
i have the note 3 and i used to use the hdmi with the MHL cable before the recent update. after installing the kitkat update i cannot get the hdmi out to work at all. ive rest the phone, ive cleared the cache, restarted the phone and tv while cable was hooked up. nothing happens but the usb charges the phone.. dont have any more ideas, need help please.

Oh my, Mr.JuggZ. You have certainly done some great troubleshooting steps. When connecting the phone to the MHL cable, aside from charging does your phone notify you of the connection? Please try using the phone in Safe Mode while trying to connect: http://vz.to/1d0SZSq
AndreaS_VZW
Follow us on Twitter @VZWSupport

Mail still not loading after Mavericks update

I've been waiting for an update to Mavericks because I hadn't been able to launch Mail since upgrading from Snow Leopard. (I use several Gmail accounts and the "All Mail" trick suggested a couple weeks ago didn't apply to me.) So, yesterday I downloaded the new version. Unfortunately, the same thing is happening; when I click on Mail, a series of information windows open - "Upgrading your Mail database…", "Identifying message conversations…", "Optimizing your Mail database…" - and then whatever window is displayed at the moment disappears and nothing else happens. Mail does NOT open. Still. I can't use an OS if it doesn't support an e-mail program.
Are others still locked out of Mail in Mavericks? More importantly, does anyone have a fix? Is Apple still working on bugs in this program? If not, I'm stuck at 10.6.8.

To see your user library, either hold down the option key while using the Finder “Go To Folder” command
and select your user Library in your home folder or use the Finder “Go To Folder” command and enter ~/Library/Mail.
If you prefer to make your User library permanently visible, use the Terminal command found below.
Show User Library
You might want to bookmark the command. I have to use it again after every update. I have also been informed that if you drag the user library to Finder it will remain visible.

Motorola Droid 4 not sending text messages after firmware update?

Ever since the most recent update I've been having major issues with my texts not going through. I have to completely reboot my device. Any ideas other than doing another factory reset?

Hi CyJoi83,
I use my text messaging feature all day and I can understand how frustrating it must be to have issues with it. Are you using the native text messaging application? Are you using a different application (i.e. Handcent, Go SMS, etc.)? My son has a Droid 4 and he also had some post update issues but all issues were resolved by doing a http://vz.to/TZvgLF factory reset. I recommend doing a factory reset and then install your third party applications one at a time and test a few hours before the next install as you may also have an application conflict that is causing the issues. Keep us posted.
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

Adobe Creative 6 is still pixelated even after I updated it on my Macbook with Retina display. HELP!

I just purchased the Macbook Retina display and installed my Adobe Creative 6. I mainly use Photoshop, Illustrator, InDesign and Acrobat Pro. When I use these programs, it still appears pixelated even after I updated the software. I've attached screenshots.

Photoshop CS6 and Illustrator CS6 have had updates that add support for Retina Display (generically called HiDPI support). InDesign needs to be updated to a Cocoa interface on the Mac and 64 bit support on Mac and Windows which can't happen until the next version of InDesign. Acrobat 11 was released too early for HiDPI support to happen.
Your screen capture of of InDesign.

Blank screen after KitKat update

I just completed the KitKat update on an Ellipsis 7 tablet that's connected to Verizon's network, but now I'm only getting a blank screen after the welcome screen displays. Fyi: the first part of this update went smoothly. Can anyone can help me resolve this issue? I really like this tablet and use it everyday.

I contacted Verizon support and a couple of techs attempted to walk me through alternate boot methods. However, as bassclarinetl2 noted, "pressing the power button to turn the device off results in the device powering up by itself and both 'safe mode' and 'factory reset' are inaccessible via their button combinations." Therefore, I'm sending my tablet in to be repaired or replaced under warranty. Depending on how long you've had your Ellipsis 7 tablet, you may be able to do the same.
Incidentally, I have another (seemingly) identical Ellipsis 7 tablet and was able to successfully install the KitKat upgrade on this second tablet, which I'm using now. The sooner Verizon determines why the upgrade worked on one tablet and not the other, the better.

Droid razr m still having promlems after kitkat update

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