Droid Razr Max

I ordered a Droid Razr Max today and it should be in a couple days. The last five years i have had BlackBerry's in fact BlackBerry's are the only smart phones that i have had so i hope i haven't screwed up. I played with the Droid 4 and the Max in the store and i like the key board on the Droid 4 but chose the Razr Max for the battery life.

Got a Maxx it Doing very well in the battery Dept. mine lasted 2ds 12s 34min. on the charge i done on Sat. an this last one Lasted slightly under that but i was streaming Win-amp an done so for 15 hours straight. The only thing that i am having to get use to is the higher in Treble speaker it at times wants to pop an i think it's do to that. But with downloading the EQ app an turning down the treble it has helped allot an Maxx sounds Dam Good when hooked up with a pair of Ear buds. What i would like to get to listen to my music is the new Bose speaker that Verizon has in the Accessories Area of the sight Check it out. An the Display on her to me is the bomb to some they can the squares or what ever they're calling it from the PenTile display. O well to me it still great an i don't stare at all day as critics must Do. An it is fast when it in the 4G Area Wi-Fi is just as fast an 3G comes up last.
To the Op just a Friendly reminder when you get your Maxx an your ready to take out the Sim do it very Carefully an do not Touch the Gold Area of it as it is very sensitive to Static Electricity An can render it Useless. When i removed mine from it's holder i used a X-acto Knife with a No.11 Blade an i cut were the Tabs are. Don't cut on the Sim itself an it doesn't take much pressure to cut thru them. Then when holding the Sim do it by it's Edges. An when inserting it into the phone with the phone face up hold the little door down an insert the Sim Gold side ^ Up ^ push it in Gently it will stick out just a bit. To push it in all the way to were it catches in the Maxx i used a Wood Tooth pick cut to were it was blunt. Using a tooth pick for me was easier than using my finger to get it to catch in the Holder in the Maxx. Have fun when you Get it... Got any Questions just ask i 'll try to help as much as i can. B33

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Droid RAZR Max HD microphone quit working!

I had a few days last week where the other person could not hear me but I could hear them. Only happened sporadically with 2 different people. For 3 days now it will not work at all! Nobody can hear me, says it sounds like I'm driving with all the windows down, just static. It seems to have completely quit. Anyone else have this issue or know how to fix it? Had the phone just over a year so no warranty :(

Nitsujustin,
It truly saddens me to hear that you have experienced this trouble after having the device for such a short time. The Droid Razr Maxx HD is a fantastic device. I definitely want you to have full functionality of the device. I do notice that you mentioned that it stopped working but can you provide additional information towards the current functionality of the camera.
The phone does have a manufacturers warranty of 1 year. The device may be sent in to the manufacturer for repair but this may take several weeks for the device to be returned. In addition, if there is no physical or water damage as you stated the device may be replaced with no cost to you by our Customer Service team.
YosefT_VZW
VZW Support
Follow us on Twitter @VZWSupport

Droid Razr Max is stuck in Emergency call mode

Last night my phone went into Emergency call mode. I cannot get it out. I have shut down the phone numerous times, waited and rebooted. It is still stuck. I have no idea what caused this. Help please!

@bbears4fun,
You come to the right place for help! I definitely want you to be able to use your phone at all times.
I see you found that you had accidentally set up the PIN for the phone. Were you able to turn off the PIN as Ann154 suggested http://vz.to/1kGlRcD? Keep me posted if you need further assistance.
JohnB_VZW
Follow us on Twitter @VZWSupport

Muse: phone layout rendering too small in droid razr max?

is there a way to apply styling to specific phone types within muse?

I think Verizon does have a responsibility to set a standard whereby the cellphone manufactures, that Verizon contracts to partner with, are obligated to maintain the quality of the OS. Customers are charged close to $1,000 each year for Verizon service and in return Verizon does not hold cellphone companies, whom we have to deal with, accountable for terrible service. How come you do not realize that this is a rip off? What is Verizon going to do to address this know problem?

My Droid Razr Max at times when making a call will conect but drops audio both sides?

When making calls it will connect but you can hear the other party and neither can they hear me. I was advised to do a hard reset but this did not solve th eissue. I was issued a new phone and now it is doing the same thing. The only thing that helps is to turn it off and then on again. Any suggestions?

Try another Sim Card handle it by it's Edges as you don't want to Touch the Gold Area of it because of Static Electricity and the Oils in our Fingers can Harm it and cause the Phone to not Operate Correctly) When you install the Card Make sure you Fully seat it in just like a SD card as it Has a Spring Mechanism that pulls the Card in the Phone.. Try those things and make sure the PRL is up to Date) Call customer service 1-800-922-0204 option 3 Tech services and have them check this for you if you need it they will push it to your Maxx the Card does this Automatically no Need for *228.. Try those things and let us Know.. b33

Droid RAZR maxx hd glass

Having a problem with a brand new phone sucks. No one knows what to do. I recently purchased a DROID RAZR Max HD and the employee put a screen protector on for me in the store. I removed it a week later because he screwed up. After I removed it the glass has these places on it that look strange. Not quite sure how to describe it other than trying to pour water over a waxed surface. These "marks" are around the edge of the glass and in the two places I would swipe my finger across the phone more frequently. I tried cleaning the screen but to no avail. I went to verizon and four employees tried to clean the phone and then said it looked better and asked me if I would like to pay my bill while I was in store. Needless to say the screen has gotten slowly worse. The only conclusion I can come up with is that the adhesive from the protectors removed some sort of coating on the screen. Anyone have any ideas? I'm going back to Verizon today and going to raise some more hell. Please let me know if anyone is having similar problems with their DROID RAZR Max HD or a corning gorilla glass screen. Thanks much, charles

Hey charles craig!
Sorry to hear about your screen problems! I have actually not heard of anything like this happening so I am intrigued. The parts of the screen that are affected, other than visually, can you tell there's anything there? Were you having any problems with the device other that the touch screen? How did you other visit to the store go? Let us know and we can help further.
Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport

Droid razr maxx keeps sending multiple messages

My droid razr max keeps sending the same message over and over. The other day it sent the same one 20 times. Also sometimes it sends blank messages. Is there a way to fix this?

This problem is still persisting. In fact it is getting worse. We have called tech support multiple times. And nothing they have tried has helped. I am tired of wasting my time on the phone if it's not going to fix the problem. Something needs to be done now! This phone is a piece of garbage. You should not be allowed to screw over your customers by selling it to them. It is a nuisance to the owner of the phone and those they contact. Good thing most everyone that is texted from this phone has unlimited texting or you would be paying their bills for the ridiculous overages this would cause.

Droid Razr Maxx stuck in boot loop

A few days ago my droid razr max essentially died . I went to my local Verizon and purchased a new device but I have
been unable to recover all of the photos and other data from the old device. I've somehow managed to get the device to turn on but it is now stuck booting and will not load past the red eye. I am wondering if there is anything that I can do to get out of the boot loop without deleting or damaging the file saved to the device.

Chela2004,
Thank you for reaching out to us. I am sorry to hear that you are having trouble with your device not starting. We certainly want you to be able to retain the information on the phone. What exact information are you looking to extract? If you had an sd card in the old phone, pictures should be saved on their. As for contacts, those would either be saved with your google account you had with the phone, or with our application Backup Assistant plus. You can try to run the phone in safe mode to bypass the red eye screen http://vz.to/159K41E. Please fill us in on how this works and what you are needing to move from phone to phone.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport

I hate my Motorola Droid Razr! After 3 years it has turned out to be a real crappy cell phone. Does not belong in the "smartphone" category. Forever freezes up, doesn't respond to anything I ask it to do. I am purchasing another brand of smartphone an

I hate my Motorola Droid Razr! After 3 years it has turned out to be a real crappy cell phone. Does not belong in the "smartphone" category. Forever freezes up, doesn't respond to anything I ask it to do. I am purchasing another brand of smartphone and will NEVER go back to Motorola again. I have tried many help/support tutorials and solutions and nothing works.I HATE THIS PHONE!!!

If you've had the phone for 3 years, then it's time for something new. The Motorola phones I've had have been pretty solid, but if you want to switch brands or even providers, then go for it.
Technology changes so quickly that a 3 year old phone, regardless of manufacturer, is likely to seem slow, buggy, laggy - simply because it doesn't have the power to match the network capabilities NOW. If it's only capable of 3G speeds, it will be slow compared to a phone with 4G capability. After three years of use, the internal memory may be maxed out, especially if you haven't cleared stuff out, wiped the cache, etc, causing freezing and non-responsiveness. It may not have enough RAM to effectively run updated apps....
I would say you are due for a new phone - so compare the newest models, go to a store and try them out, and then get whatever brand and model will work best for you.

DROID RAZR M issues

@1.NO DATA will not connect and will "burn" the sim card (yes the sim card has a black "stain" on it)-ALSO THIS IS A BUG ON EVERY ANDROID RUNNING KITKAT 4.4.2 UNLESS FIXED BY THE COMPANY
2.Battery Life Issues- we all know that the droid razr m has horrible battery life now but, Verizon is secretly stealing my information are giving me a FAULTY product. When I go to anyplace I turn off my phone because I really don't get many calls anyway when I turned the phone off it was at 13% when I turned it back on its was 3%. YOUR PHONE COULD BE ON ANYTIME EVEN IF YOU SHUT IT DOWN OR HAS RUINED BATTERY DUE TO THE UPDATE.*
3. OVERHEATING DEVICE-max temp remembered (WHEN CHECKED ON SETTINGS) was 124 degrees Fahrenheit on the cpu, HOWEVER MY PHONE HAS SURELY PASSED THAT (REFERING TO CPU) One day turning my phone on I pressed the power button and held it of course however I SLIGHTLY HELD THE volume button up for about .5 of a second and put my phone in my jacket however that was BIG MISTAKE soon I felt the pain of the overheated phone I CAN HOLD MY PHONE WEHN THE CPU IS 124 OF COURSE ON THE edges HOWEVER IT WAS SO HOT I COULDN'T EVEN TOUCH THE EDGES-(NO IT WASN'T THE LITHIUM ION BATTERY) it was a glitch that caused the cpu to overheat and glitch rpreating its process like a virus. IT COOLED DOWN WHEN the battery was "empty." THE CPU IS SNAPDRAGON KUAIT THE WORST THERE IS.*
4.VERIZON APPS AND OTHER BACKGROUND SERVICES CAUSING EXCESSIVE LAG-I FOUND A WAY TO FIX THIS
TO FIX CHANGE INTO DEVELOPER MODE(tap build number 7 times) AND DISABLE ALL BACKGROUND APPS AND YOUR CPU USAGE WILL CHANGE TO 75%+ TO 10%*
5 boot issues-well i called the Verizon clerk or costumer service and he told me to let the device COOL DOWN A BIT then told me IT WAS IN "STANDBY MODE" and told me to wait 15 minutes. if you have something else rather than this glitch please tell me in the comment section below
*the fix on 4 will fix issues on 3 and 2 too.
HOPEFULLY THIS HELPS
VERIZON BLAMES MOTOROLA FOR ALL THESE ISSUES
VERIZON CLERK IS NICER THEY ADMITED IT WAS THEIR MISTAKE

@1.NO DATA will not connect and will "burn" the sim card (yes the sim card has a black "stain" on it)-ALSO THIS IS A BUG ON EVERY ANDROID RUNNING KITKAT 4.4.2 UNLESS FIXED BY THE COMPANY
2.Battery Life Issues- we all know that the droid razr m has horrible battery life now but, Verizon is secretly stealing my information are giving me a FAULTY product. When I go to anyplace I turn off my phone because I really don't get many calls anyway when I turned the phone off it was at 13% when I turned it back on its was 3%. YOUR PHONE COULD BE ON ANYTIME EVEN IF YOU SHUT IT DOWN OR HAS RUINED BATTERY DUE TO THE UPDATE.*
3. OVERHEATING DEVICE-max temp remembered (WHEN CHECKED ON SETTINGS) was 124 degrees Fahrenheit on the cpu, HOWEVER MY PHONE HAS SURELY PASSED THAT (REFERING TO CPU) One day turning my phone on I pressed the power button and held it of course however I SLIGHTLY HELD THE volume button up for about .5 of a second and put my phone in my jacket however that was BIG MISTAKE soon I felt the pain of the overheated phone I CAN HOLD MY PHONE WEHN THE CPU IS 124 OF COURSE ON THE edges HOWEVER IT WAS SO HOT I COULDN'T EVEN TOUCH THE EDGES-(NO IT WASN'T THE LITHIUM ION BATTERY) it was a glitch that caused the cpu to overheat and glitch rpreating its process like a virus. IT COOLED DOWN WHEN the battery was "empty." THE CPU IS SNAPDRAGON KUAIT THE WORST THERE IS.*
4.VERIZON APPS AND OTHER BACKGROUND SERVICES CAUSING EXCESSIVE LAG-I FOUND A WAY TO FIX THIS
TO FIX CHANGE INTO DEVELOPER MODE(tap build number 7 times) AND DISABLE ALL BACKGROUND APPS AND YOUR CPU USAGE WILL CHANGE TO 75%+ TO 10%*
5 boot issues-well i called the Verizon clerk or costumer service and he told me to let the device COOL DOWN A BIT then told me IT WAS IN "STANDBY MODE" and told me to wait 15 minutes. if you have something else rather than this glitch please tell me in the comment section below
*the fix on 4 will fix issues on 3 and 2 too.
HOPEFULLY THIS HELPS
VERIZON BLAMES MOTOROLA FOR ALL THESE ISSUES
VERIZON CLERK IS NICER THEY ADMITED IT WAS THEIR MISTAKE

Droid Razr M Camera is unable to initialize problem HELP!!

I have a Droid Razr M and lately when I try to use the camera I get a message saying "camera is unable to initialize". Now this doesn't always appear but when it does I have to reboot my phone if I want to use the camera. As you can imagine this is very frustrating and time consuming especially if you are just trying to snap a candid pic. Does anyone else have this issue or know a fix for it?? Thanks!

I have the same problem with my one year old Razor Max.
I did what was suggested by breezex in #1 (pasted below) but don't know how to system cache clear/cache partition reformat.
Settings > Apps > All > Camera and clear cache and data
A system cache clear/cache partition reformat. Just follow the instructions for an alternate factory reset (using volume and power buttons) and do the cache clear instead of a factory reset. Be careful.
I launched in Safe Mode without success. I went to my local Verizon store and they eventually did a factory reset (wiping out everything). Then the camera worked. That was yesterday, 4/3/13.
Now: same thing all over again, except Safe Mode helps. Camera starts but often freezes on a random image.
This is probably happening a lot more than we see here in this page.
Please HELP Verizon!!!!

Can I upgrade a DROID Razr Maxx to KitKat. Tried running updates and it says I'm fully up to date with s/w version 4.1.2 (Jellybean)

I'm running a two year old Droid Razr Maxx with Android v4.1.2 (Jelly Bean). I'd like to be able to take advantage of some of the new fitness devices out there, but they all require minimum v4.4 (KitKat). Can I upgrade my phone to the new version, or am I stuck replacing this two year old phone with a new one? If I can upgrade, anybody know how to make the phone do it? When I run the normal update routine it comes back saying everything is up to date.

So is it maxed out, then, and can't be upgraded to KitKat? Or is there a way I can force it up to KitKat. Sort of like loading Windows 8 on a machine that was delivered with Windows XP. Reason I want KitKat is Jellybean won't support some of the peripherals I'd like to use. Is it hardware limited so it can't support Bluetooth Smart, for example?

Update has completely ruined Droid Razr Maxx Hd

As stated I have a droid razr maxx hd and ever since the kit kat update my phone has been close to useless. I have browsed the forum and seen multiple complaints and proposed solutions to the problems like mine and I have tried them and none have worked. My wifi signal reception is half as good and no changes have been made to the home wifi setttings. Areas in town where I would have full 4g reception including at my home are now 3 bar 3g reception. I have been missing calls for work because the phone is constantly searching for signal and is in between 3g and 4g in areas that before were always max 4g. With wifi turned off, if I pass an open wifi spot the phone will lose all data connection until im out of reach of the wifi spot. The phone shuts down on its own and battery life has been cut in half with absolutely no changes since the update. No new apps no change in how frequent the phone is used. I have done the very harsh factory reset and re-installed apps and no luck. I feel like im out of options and don't know which direction to go because I've still got 5 months before im eligible for an upgrade and I don't think I should have to pay full price for a phone when I enjoyed the phone I had until this update was forced on me. The rep at the local store told me about a plan to pay for the phone monthly but Verizon would be making me pay another 20 bucks a month to buy a new phone that this update screwed up along with me GIVING them the phone I paid for. I don't want to leave Verizon as I liked their service before all of this happening but I cant see paying 600 for a new phone that I didn't tear up. Im almost at the end of my rope...any help would be greatly appreciated.

I also have had the same misfortune. I am appalled that I was forced into updating my phone to Kit Kat. My phone just randomly freezes, shuts down, reboots itself, and now I don't have the battery life that it used to have. I could normally leave my phone on for 2-3 days and now it just shuts itself off more than once a day.
It seems none of the "fixes", that have been suggested, work. I don't know about you but I also lost my Swype and this new app they had me download is not nearly as good!!!! Wasn't it Motorola that "forced" the update? ...not Verizon. I know I had to call Motorola for any issues.
We need to have them change the phone back to its original programming... I wasn't asking for an update so why did they send them to all of our Razr Maxx HD phones? AGGRAVATING!!!
If you find out anything new please post it so that everyone can benefit from the knowledge.
Thanks.

Thoroughly disappointed with Droid Razr

I paid a premium price less than a year ago for a LEMON of a phone -- the Droid Razr by Motorola. I have now replaced by new phone with three (3) refurbished phones because of the faculty Google operating system and poor manufacturing by Motorola, which is now owned by Google. Sorry I abandoned my old Blackberry, but I feared the RIM would not survive.

If you could explain the problem you are having, somebody here might actually be able to help you.
And FYI, the RAZR was already being designed, probably built, possibly released before Google took over. Sounds like you have some pre-determined issues with Google, which should probably be addressed to Google themselves.

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

Droid Razr Max

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