Droid Razr Maxx HD - Randomly shuts off since last update

Ever since the last update my phone shuts down and I can't turn it back on unless I push the volume down button and the power button for 10 seconds (reset). Then I have to push the power button and it starts up again. The phone will shut down randomly at any time even while I'm using it. Anyone else have this trouble? I will contact support before doing a hard reset.

Try Running a System Cache Clear) See what that Does
Here is How to Clear the System Cache: Follow the Directions as Noted
These are the Instructions on Clearing the Cache Partition: For Razr & Razr Maxx
Top Alternate method
Power the device off.
Press the Power button then select Power off.
If the device doesn't respond to input, press and hold the Volume Up / Down then press and holdPower button. When the device screen goes blank release the Power button while continuing to holdVolume Up / Down, proceed with step 3.
Press and hold the Volume Up / Down then press the Power button.
When presented with the Boot Mode Selection Menu release all buttons.
Press Volume Down to select Recovery then press Volume Up.
From the Droid triage screen, press the Volume Down.. Hold for 12 sec. While doing that.. Press in for 1 sec. the Volume UP then Let go
Select Clear the Cache Partition then press the Power button.
Final Step..Select reboot system now then press the Power button.

Similar Messages

Droid Razr Maxx HD wont turn off when charging....

I have been using Droids since they have come out and very familiar with them. I recently (three days ago) upgraded to the Razr Maxx HD and went to plug it in to charge (i already powered down) and when I plug it in to charge, the phone comes back on. I shut it off, while plugged in, and it power off and then turns right back on again. I have tried all combinations and can't get it to STAY OFF while i'm charging. Suggestions?

B33 wrote:
Or use the Wall Plug which is a better perception by far and will charge the Phone as it was intended to be). Charging it Via Computer should only be done in half to Case..
"half to Case"?

Randomly shutting off since ios 8

I Have an iPhone 5 that I updated to ios 8 via iTunes the day it was released. Things seemed to be fine until today. I was out and about and was surprised I didn't get any calls or messages, so I pulled my phone out of my pocket and it was dead. I had to hold the power button down for 10 seconds or more and then the apple logo appeared like it was booting up. It came online but with one weird thing. It said "Searching..." Next to the LTE badge in the upper right corner. I was able to go on the Internet so I knew I had signal (AT&T). My battery was at 72% so I thought oh well maybe it just crashed. So I put the phone back in my pocket. Later I grab my phone and it's off again. I did the same thing as above... It wouldn't turn on with just a button press, but after holding down power for awhile it finally booted up. Again 72% battery and searching in the upper right. So today it did this about 5 times. On my car ride home it did not, though it is plugged in, running pandora and waze, and it was only a 10 min ride. But I got home and after being home for about 10 min, phone was dead again.
I Booted it back up like above, same issue but battery was 79% now (thanks to the car ride with charger). Now it's sitting in my dock and I'm going to charge it a little more before going out again. Any ideas what is wrong with it? Never had this issue before on ios 7.1.1. I just did a "reset network settings" and it rebooted so we will see if that helps at all.

Reset network settings didn't fix it. Did get it charged to 92% in the dock, went for a drive to pick up a pizza I ordered, but when I got back in the car with the Pizza, the phone was off again.
Another weird thing I notice when turning it back on, though it works ok on the cellular LTE network, it says Searching... next to LTE and it says "iPhone requires your passcode after restarting" - it never said that before on IOS 7.1.
I got it up to 100% battery life but it still shut off. I also had a heck of a time getting it connected to itunes. It kept showing the apple logo on the iphone, then it would go dark, then it would show the apple logo again, and basically keep doing that. I got lucky that eventually I got it to turn on and now I'm going to back the whole thing up and try a factory reset and restore.
I don't think its the battery because I replaced that last winter and the issue was different. Back then it would just die randomly between 35% and 11% and if you went to turn it on it would show the battery icon with the red line indicating "please charge me". Its not doing that this time around since the new battery (Jan/Feb timeframe).
What else it started doing today, even though IOS 8 was installed the day it was released, was that I was randomly getting popups saying that other programs were using location services in the background and I could continue or go to settings. I kept that on for most apps but turned it off for some others. Not sure if thats related but that just started TODAY, the same day that my signal strength meter isn't working and the phone is randomly shutting down.

I have 2 problems. random shut off/inability to update

problem 1- my Iphone 4 will randomly shut down. hot outside/cold outside, randomly at work, no rhyme or reason, no certain app. sometimes phone calls, or facebook or words with friends. any reason why? i try to update but when i do, itunes just stops updating and causes my computer to go into sleep mode.
So i recently believe that i downloaded a virus, and think that might be the problem. however we have done virus scans and loaded spyware, had IT check it all out (at work) and they "cleaned it up", yet when I tried agin last night computer still freezes. any/all help would be nice. I never had issues with my iphone 3 (first version).

You might have better luck contacting the app's support or developers.

No VM, No Edge/3G, random shut-downs since iOS4 Update after restores

I have followed all of the fixes I could find and I still do not have a notification that I have a vm, I do not get any internet service via 3G or Edge, and the phone shuts down and cannot be turned back on for for several minutes (happens randomly). This is so frustrating. I now have a phone that has had the iOS 4 reinstalled twice, it has been restored twice, I have a new vm PW, I have a new greeting, I have turned the airplane mode on and off, I have made all sorts of other setting changes per the forum. The only place my phone has data functionality is in my house and that is negligible. But I can't make phone calls in the house because the reception is so poor. Any other brilliant fix ideas from anyone (please help!)? I am so frustrated I could cry. This 3GS is useless to me now and I won;t be able to get a new phone until the next shipments come in. Those seem to be having their own issues too (which apple is blaming the user for or telling them to ride it out).
Message was edited by: hippieRN

This fix worked for me - THANK YOU!!!!!
New! Re: Got Edge and 3G data working in iOS4 - Temp workaround!
Posted: Jun 25, 2010 11:31 AM in response to: Silvefox
I have figured out a fix for the Cellular Data, MMS, and VVM not working after upgrading to iOS 4. All of your data will still work with your phone but you will lose your camera roll so please back that up to your computer 1st. Also, initial reports are that this fix does work for iPhone 4 and will restore Face Time functionality.
Originally Posted Here: http://forums.macrumors.com/showthread.php?t=944733
"Ok guys, here it is another new fix that covers it all while maintaining your data. (CAUTION: Photos from the camera roll will not work after this method is complete so please back them up to the computer first. I'm not responsible if you lose your pictures.
This method is based off of dankirsh's SMS Restore method (Only fixes Cellular Data), loveturtle's Non-Corrupted APN Restore method (Only fixes Cellular Data), and my own unique concepts which seem to fix everything and keep data intact minus the photo roll.
Step 1:
Windows Users: Navigate to "X:\Users\User Name\AppData\Roaming\Apple Computer\MobileSync\Backup"
Mac Users: Navigate to "~/Library/Application\ Support/MobileSync/Backup/"
NOTE: "X:" is the drive you installed Windows on and "User Name" is the name of your account on Windows.
Step 2:
Move all Backup files to another location to make sure the entire folder is empty.
Step 3:
Plug in your iPhone and perform a full backup.
Step 4:
After backup completes, disconnect the iPhone and copy the new folder under the backup directory to a separate location perferably named "Old" for ease of use.
Step 5:
After folder completes the copying delete it from the backup directory, NOT THE NEW LOCATION.
Step 6:
Plug in your iPhone and perform a full restore.
Step 7:
Upon completion of restore if iTunes asks to restore from a backup that you select a new configuration. While configuring the iPhone for new settings uncheck all sync boxes including Applications and Data. <-- (IMPORTANT)
Step 8:
Right click the iPhone and backup the iPhone.
Step 9:
Upon backup completion copy the new backup folder out of the previously mentioned location and copy it to a folder called "New".
Step 10:
Delete the backup that was recently created in the Backup folder.
Step 11:
Copy the backup located in the previously created "Old" folder to the Backup folder.
Step 12:
Upon completion of the copy go into the randomly named folder and delete a file named "8218978e4ab0a48035bb92653145a6be872ea858", then right click the iPhone in iTunes and select "Restore from Backup" and select "Ok" since this is the only backup in the folder.
Step 13:
Upon backup restoration completion let your iPhone sync itself with the computer and restore all of your applications. (At this point all is back to what it was like at the beginning of Step 1.)
Step 14:
After all of your Applications are synced navigate into the "New" folder and into the backup folder located inside of it, it will be named as a random string of numbers and letters.
Step 15:
Copy and overwrite the following files from the randomly named backup in the "New" folder to the "MobileSync\Backup\Randomly Named Backup" folder; "Manifest.mbdb", "Manifest.mbdx", and "Manifest.plist", they are located near the very bottom if sorted by name.
Step 16:
In iTunes right click the iPhone and "Restore Backup" once again since this is the only backup available, click ok.
Step 17:
iTunes will display an error and reboot the iPhone, this is normal.
Step 18:
Upon boot of the iPhone, check your Cellular Data, MMS, and VVM to verify all is working fine.
Step 19:
If all is working, delete any backup located in the "MobileSync" folder and perform a full backup again. As stated before, your camera roll will not work anymore for your old files. The files appear to be present on the iPhone but are corrupt and will be overwritten when a new photo is taken.
Enjoy your fully functioning iPhone once again and please keep your OLD backup files as I am not sure if the App Data will backup now. I will have to continue more testing with this.
FINAL NOTE: Resetting network settings did not break my iPhone after completing this method.
Update #1: Reports from a few users are indicating this method does work for the iPhone 4 and does fix Face Time. See post #68, #69, and #71 for more information."
Message was edited by: pilot76103

Droid Razr M not sending full text messages after updating

I had an update to my Droid Razr M four days ago. Since that update, if I send a message that is longer than the allotted characters, the message is not fully sent. The person receiving the text only receives the first part of the message. They have then received the 2nd part of the message the next day, which was combined with a new text that was sent or they do not receive it at all. My phone restarted automatically after the update, and I manually restarted it two more times. I have had this phone for 5 months and this is the first automatic update. Prior to the update, I did not have any issues when messages were longer than the allotted characters. They were received simultaneously. After the update, it's hit or miss receiving the all texts if longer than one. Is anyone else having these similar issues? Any suggestions on how to correct, besides sending smaller messages??

Dkronx, thanks for bringing your issue to our attention. I want to make sure that your text messages are working as they should. I'm not showing this as a reported issue. Do you show any errors when this happens, or just find out that the other person didn't receive it? Are you using any SMS apps from the PlayStore? Try clearing cache from your Messaging app. This will not erase data. http://vz.to/ZauvQJ Also, remove the SD card for about 30 seconds.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

After one year, my Droid Razr Maxx is shutting off on its own.

After one year without problems, my Droid Razr Maxx has begun to shut off and occasionally restart on its own several times a day. Sometimes when it shuts off, it can take as long as fifteen minutes before it will start again.
I have tried deleting all of the applications I've installed since recently before the problem began, but the problem persists. Is this a known issue? Have there been any recent updates that might be causing this behavior? Does anyone have any additional things I can try before sending my phone to Verizon?
Thank you.

I also have this problem which occurs under two sets of conditions. First, if the device is left on charge for a couple of hours after getting to 100% it shuts down and cannot be re-started with the power button. The second is that if I take the device out of my belt holder and leave it alone for a couple of hours, it shuts down the same way,
How to re-start the phone
For both conditions, the device can be re-started by simultaneously holding the power button and the lower end of the volume button. This produces what is called a "soft boot."
It has worked every time so far since the problem cropped up earlier this year. I got the device in March 2013.
Addressing the cause
Verizon in its forums advises users to clean the cache with a complicated series of steps that drop the user into a normally hidden portion of the operating system. See URL below.
https://community.verizonwireless.com/thread/801488
I am using Easy Cache (URL below) to clean out trash files that accumulate on the device, Unlike prior versions of Android, in 4.1.2, here is no easily accessible menu option to do this. So far over a period of several months I have not had any issues with Easy Cache other than its constant promotion of additional Apps in which I have no interest.
https://play.google.com/store/apps/details?id=com.bazinga.cacheclean&hl=en
Note that trash files accumulate quickly and that a clean out at least every other day can remove several hundred megabytes of temporary files.
Theories about the cause of the problem.
The first is that in the case of leaving device on charge for too long produces a false signal to the operating system of an extremely low battery condition and the device shuts down.
The second is that in the case of leaving the device on a desk for several hours,with no detectable motion, sets off a routine in the operating system to protect the battery draining completely. This issue is a head-scratcher since there is really no difference between doing that and leaving the phone on your nightstand for 6-8 hours while you sleep.
Feedback to Verizon and Motorola.
This problem needs to be fixed. A review of various Android forums on the Internet shows a lot of traffic about it some of it going back more than a year. See this shortened version of the Google search string http://bit.ly/13Q6pkp
This is not something you can stick you heads in the sand about as disgruntled customers are reporting in this problem forums, and with increasing frequency, they are returning the phones or seeking alternatives.

Droid randomly shuts off....what next?

I have a Moto Droid....purchased from a family member a few months back. It is randomly shutting off on me, about once a day.
I have no clue if it is under any kind of warranty. I am assuming not. The battery and battery door are both secure. Shaking or bumping the phone does not cause it to power off.
My question is.....should I call CS and see if it can be replaced? Or, since I have total equipment coverage on my account, should this be treated as an Asurion replacement?
Thanks,
Bill

Last night, after i found that warranty info, I did some additional searching about what might cause the problem.
I found many opinions on Task Killers and whether or not they are beneficial.
So as an experiment, I deleted my task killer and to this point, I have had no problems, and also have noted the device seems to be running a little faster. So maybe I solved the problem We will see. If not I may try deleting some extra apps to see if the problem is stopped.

My itouch 4 is a week old and is randomly shutting off even when fully charged. Should I send it back? I'm a busy new mother and don't have time to tinker around trying to reset it and shouldn't have to since it is brand new???? What do you suggest?

My brand new ipod touch i bought last week is suddenly randomly shutting off. Its fully charged. I havent upgraded to 5 yet because ive read of problems with loosing apps and ive already added many paid apps. I havent backed them up to my pc yet because im a brand new mom and very busy. Same reason im hoping i dont have to tinker around with this problem myself... Its brand new??? My camera randomly went black yesterday but is fine today but now it keeps shutting off. Should I send it back? Please help?!?!

How hard is to Reset it? A lot less hard than returning it. Just hold down the On/off and Home buttons for atleast 10 seconds until the apple apears and then wait for it to reset. If this doesn't work and you don't want to try restoring it, take it back to Apple.

Update has completely ruined Droid Razr Maxx Hd

As stated I have a droid razr maxx hd and ever since the kit kat update my phone has been close to useless. I have browsed the forum and seen multiple complaints and proposed solutions to the problems like mine and I have tried them and none have worked. My wifi signal reception is half as good and no changes have been made to the home wifi setttings. Areas in town where I would have full 4g reception including at my home are now 3 bar 3g reception. I have been missing calls for work because the phone is constantly searching for signal and is in between 3g and 4g in areas that before were always max 4g. With wifi turned off, if I pass an open wifi spot the phone will lose all data connection until im out of reach of the wifi spot. The phone shuts down on its own and battery life has been cut in half with absolutely no changes since the update. No new apps no change in how frequent the phone is used. I have done the very harsh factory reset and re-installed apps and no luck. I feel like im out of options and don't know which direction to go because I've still got 5 months before im eligible for an upgrade and I don't think I should have to pay full price for a phone when I enjoyed the phone I had until this update was forced on me. The rep at the local store told me about a plan to pay for the phone monthly but Verizon would be making me pay another 20 bucks a month to buy a new phone that this update screwed up along with me GIVING them the phone I paid for. I don't want to leave Verizon as I liked their service before all of this happening but I cant see paying 600 for a new phone that I didn't tear up. Im almost at the end of my rope...any help would be greatly appreciated.

I also have had the same misfortune. I am appalled that I was forced into updating my phone to Kit Kat. My phone just randomly freezes, shuts down, reboots itself, and now I don't have the battery life that it used to have. I could normally leave my phone on for 2-3 days and now it just shuts itself off more than once a day.
It seems none of the "fixes", that have been suggested, work. I don't know about you but I also lost my Swype and this new app they had me download is not nearly as good!!!! Wasn't it Motorola that "forced" the update? ...not Verizon. I know I had to call Motorola for any issues.
We need to have them change the phone back to its original programming... I wasn't asking for an update so why did they send them to all of our Razr Maxx HD phones? AGGRAVATING!!!
If you find out anything new please post it so that everyone can benefit from the knowledge.
Thanks.

Droid Razr Maxx Internet Connection Problem

I have had the Droid Razr Maxx for several years. Recently (especially since the last update), my Droid Razr Maxx's internet connection is extremely poor and mostly non-functional. In fact, I normally shut off the WiFi since it rarely works. It does not function in my home or any other place. My router is fine and many other devices connect normally to my router (it is not the router). This seems to be a Droid Razr Maxx problem. I've removed all connections from the device, but nothing seems to work. I included the phone information below. Is there any viable solution to this problem? I'd appreciate any help.
Android version: 4.1.2
System version: 98.72.165.XT912.Verizon.en.US
Baseband version: CDMA_N_05.21.00RLTEDC_U_09.1D.00
Webtop version: wt-3.0.0
Kernal version: 2.0.8-g3617609 hudsoncm@ilclbld32 #1 SMP PREEMPT Thu Nov 21 14:19:19 CST 2013
Build number: 9.8.20-72_VZW-16-5
Build date: Thus Nov 21 14:10:17 CST 2013

Well, I think I may have figured out the problem. The guest network on my router was apparently interfering with my regular network and not allowing my Droid Razr Maxx to connect. Once I shut the guest network off, I've been connected to the Internet for 8 straight hours today. No drops, just a clean connecting all day long and streaming music all day long!
So, for me, the solution to this issue was turning off the guest network on my router.

Just bought a new Droid Razr Maxx yesterday. WI-FI doesn't work at all.

Bought a new Droid Razr Maxx yesterday 9/23/12. Everything on it works just fine, except Wi-Fi. My phone doesn't even search for networks. I bring up the wi-fi menu and it's just blank. I hit scan and nothing happens. I restarted my phone a few times and it finally brought some up (although they're gone now) and when I tried to connect it would just practically ignore my requests. I'd enter the password in, hit "connect" and absolutely nothing would happen. This isn't just a problem with my home router, It doesn't find/recognize any wireless networks at my major university either. I've never had an issue like this. What can I do? Maybe I should just take it back to my local Verizon store?
Thanks!

To do a Soft Reset You Hold the Volume Down and the Power at the Same Time till the Phone Shuts off let go of the Buttons and the Maxx will re-power itself up.. Give the Wi-Fi another Shot
Here is how to set up your Wi-Fi and since your New to this OS on this phone have a Look at this Link for some Extra Advice: On the Link your Going to it also has Via PDF the Owners Manual witch is really Informative.. B33
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
How do I set up and troubleshoot Wi-Fi issues?
Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
Note: The DROID RAZR will only operate on the 2.4 GHz frequency and will not work on the 5GHz frequency.
Quick links
Wi-Fi set up instructions for Android 4.X (Ice Cream Sandwich) users
Activate Wi-Fi
Obtain the MAC address
Using Mobile Hotspot
Wireless Lan Supported Specs
Set Wi-Fi to work smarter, not harder
Troubleshooting
Unable to stream any media when connected to Wi-Fi network, but can still surf using the web browser.
Ruckus WiFi router issue
Activate Wi-Fi
To turn Wi-Fi on and connect to a wireless network:
From the home screen press the menu key.
Tap Settings.
Tap Wireless and networks.
Touch the Wi-Fi check box to turn Wi-Fi on.
The phone will scan for available wireless networks.
Tap Wi-Fi settings.
The network names and security settings (Open network or Secured with WEP) of detected Wi-Fi networks are displayed in the Wi-Fi networks section.
Tap a Wi-Fi network to connect. When you select an open network, you will be automatically connected to the network. When you select a network that is secured with WEP, enter the WEP (security) key and then touchConnect.
Obtain the MAC addressTo obtain the MAC address:
From the applications tray, tap Settings.
Tap About Phone.
Tap Status and scroll to Wi-Fi Mac address.
Using Mobile Hotspot. Click here to learn more.
Wireless Lan Supported Specs
802.11b/g/n
WEP
WPA/WPA2 PSK
802.1x EAP
Set Wi-Fi to work smarter, not harderTo save battery power, give your Wi-Fi connection a rest when you're not using it. Use the Wi-Fi sleep policy to set your Wi-Fi connection to sleep when the display turns off and reconnect when it turns on.
From the Home screen, press the menu key > Settings.
Touch Wireless & networks > Wi-Fi settings.
Press the menu key > Advanced > Wi-Fi sleep policy.
Touch When screen turns off.
TroubleshootingNote: A software update is now rolling out, and includes enhancements in Wi-Fi performance and more. Click here for full details.Unable to establish connection with the phone
The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Can't connect to Internet
Try a different URL or web site address.
Disconnect and try connecting to the network again.
Enter correct Password (WEP-WAP/WPA key).
If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Cannot connect to certain web sites using HotSpot
A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details
Ruckus WiFi router issueIssue: Device does not connect to Ruckus WiFi router (example model#: 2825)
Description: In DHD11 TA3 we have an IP address conflict between the LTE IP address and the default gateway address with the Ruckus router.
Work around: Change the default gateway address on the router as follows:
Login Router through Browser: http://192.168.20.1
User name: user
Password: password
(user name and pass written on AP)
goto "Local network" under Configuration section on the Left side.
change the field in : "Local IP Address" from 192.168.20.1 to
192.168.0.1
Change :"Starting Address" from 192.168.20.2 to 192.168.0.2
click update settings.Note: We become aware of an issue with a certain Wi-Fi router Router: Netgear N600 WNDR3400, that may experience loss of Internet Connectivity on Wi-Fi signal with the DROID RAZR MAXX.Here's our solution for this issue:
Go to the wireless settings for the Netgear router from a browser on your PC by going to192.168.1.1
On the Router Manager screen, go to the Setup section in the left hand column and select Wireless Settings
Under the Wireless Network (2.4GHz b/g/n) section change the channel from Auto to a static channel of your choosing. (Any number from 01 -11)
Scroll down to the bottom of the Wireless Settings screen and select Apply.
Cannot connect using Netgear WNR3500
If you are unable to connect try we changing the router security to something even more secure than WEP, (i.e. WPA or WPA2).
For Android 4.X (Ice Cream Sandwich) users.
TURN WI-FI POWER ON OR OFF
Touch Menu > System settings, then touch the Wi-Fi power switch to turn it or .Note: To extend battery life, turn off Wi-Fi power when not in use.
WI-FI SEARCH & CONNECT
When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.To search for a network when Wi-Fi is off:
Touch Menu > System settings > Wi-Fi.
Touch the Wi-Fi power switch to turn it and scan. Your smartphone lists the networks it finds within range.Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu > Advanced.
Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect.
When your smartphone is connected to the network, the Wi-Fi connected indicator appears in the status bar.Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.
WI-FI HOTSPOT
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Verizon Wireless for details.To set up your smartphone as a Wi-Fi hotspot:
Touch Menu > System settings > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:
Network SSID: Enter a unique name for your hotspot and touch Next.
Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
Touch Save when the settings are complete.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Securitytype, and entering the correct Password.

KitKat Upgrade is horrible for Droid RAZR Maxx HD - Major issues - Horrible testing

If anyone can read this before accepting the update...DONT DO IT!!!! There are a lot of issues especially with the RAZR Maxx HD.
You lose SWYPE, they get rid of it. You lose your personalized dictionary.
You lose the capability of auto Bluetooth. I used to be able to just get in my truck and it would auto connect. NOW everything is manual. It keeps dropping the connect and I have to keep connecting. This is absolutely horrible upgrade.
If I am listening to an app through Bluetooth and receive a phone call, it will switch. After about 60 seconds, the call is still connected, yet the phone starts broadcasting the app as well as the phone call, it drowns out the phone conversation. I have to close the app or stop the broadcasting of the app. It will no longer keep it in the background.
The text messaging is now all with a white background, you can't tell the difference between you and the person you're texting.
I'm trying to figure out how Motorola and Verizon could think this is a good thing!!!

I am having the same issues, been thru tech support with my office, Verizon and Motorola. Nothing has been done to correct it. First off I never wanted the update, why is this update forced upon the users that do not want it. Every app that I have downloaded I have the option to either update or not, but not the phone that I PAID for. I PAID for the phone in its original state mainly due to the way it performed. I would NOT have PAID for a phone with the KIT KAT software. My Son was able to shut down his update and avoid the KitKat update on the exact model phone I have, and is experiencing none of these issues.
Some of my issues are:
Swype- I purchased my phone with the Swype feature on it, KitKat stole that from me. I will not purchase the Swype from Google Play as I have already paid for it.
Text messaging- Color scheme is abysmal to say the least, lost the ability for deleting multiple messages, cannot see group messages.
Wifi/Bluetooth- Cannot be used at the same time, have to chose one or the other, so no streaming video on wifi with bluetooth headphones
Weak Wifi- Signal strength has gotten horrific- Use to be able to sit outside and connect to Wifi- now only have 15 ft range- could get almost 50ft prior to update- sons Droid Razr HD still can with JellyBean
No 4g- I have always had 4 bars of 4g in my house- now I only get 3g or the 1X- Sons JellyBean phone sitting next to mine has 4g, mine will not
Loss of Wifi and bluetooth- All of my Wifi and bluetooth saved connections are gone and on some cannot connect- Can no longer connect to the hands free in my truck.
Loss of LED scheme- Again with the white- my LED light for notifications use to be a green light, blue for bluetooth, red for low battery, now it’s all white.
Corp Sync- Email notifications are no longer being pushed thru- I now have to manually check email messages, no longer coming up on the drop down screen and no notifications.
Battery Life- Battery now is depleting at a tremendous rate- I have force stopped and deactivated all programs that I do not use but because the phone seems to always be looking for signal it is eating up battery life.
I mainly use my phone for business and not for play; This KitKat update has really hurt my ability to communicate using my phone. I understand that the update will not be rolled back but I do hope that there is a patch that is coming out soon, as when I read up on the different forums everywhere there are thousands of us with the same issues.
My son and I have the same Droid Razr HD, He was able to avoid the update his phone works better than mine, true my screen may slide over a little smoother and it may play video a little more clearly (if it’s not buffering) but there is absolutely nothing that benefits me or my family on a FORCED, UNSOLICITED, UNWANTED update. If you want to update fine, but do not change my settings, or remove any of my features in the update.

Group Text Messages Won't Download On My Droid Razr Maxx HD

Many times my Droid Razr Maxx HD will not receive group text messages. Often, not always, when I receive a group text I get a message notification and when I look at the screen it simply says "downloading." This downloading can go on for hours. Two days ago one simple text message took 7 hours to download. This is a recent problem probably only going back 3 weeks or so. The other phones in this group text are two I Phone 5's, an I Phone 5 s and a Samsung Galaxy SIII. My phone is used for business and my inability to receive a text quickly is hurting my business. I may as well not have a cell phone. Anyone have any suggestions or ideas?

I, too, am having the same issue. I also notice the phone gets fairly warm/hot at times. This all started after the most recent update. It's highly annoying, as you all know, to see "Downloading 0kb" or "Downloading 30kb" over and over for both group texts as well as standard MMS. Having to turn off WiFi, get the messages/downloads, then re-enable it is a hassle and not one that was present prior to the update.
I've been with Verizon for a little less than 2 years but if pushing out mandatory patches to their phones causes problems like this then I would have no qualms switching to AT&T.
I like my phone and, for the most part, I've liked my service. I've Googled this issue and TONS of people are having it since the update. I hope Verizon is listening to it's customers and working on a patch of some sort.

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

Droid Razr Maxx HD - Randomly shuts off since last update

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