Droid Razr Maxx HD wont turn on.

My girlfriend has the Droid Razr Maxx HD. Shes has it for about a month and a half a few days ago it was acting funny so i had her turn it off and then it wont turn back on. I have tried the power+down volume method does absolutly nothing. But when i put it on the charger it shows the green charger light but nothing else at all. Any suggestions?

Hi,
Power button on my R Maxx (not HD) began to fail. But unlike your phone, plugging it into the charger did get it to go on. But once it cycled to black screen it stayed there. Moto replaced the phone. Nuisance moving from one unit to another. But when I did a full hard factory reset before returning the phone, strangely the power button acted much better. But then the phone had been wiped clean so you may not want to venture there.
Raleighrdu

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Droid Razr Maxx HD wont turn off when charging....

I have been using Droids since they have come out and very familiar with them. I recently (three days ago) upgraded to the Razr Maxx HD and went to plug it in to charge (i already powered down) and when I plug it in to charge, the phone comes back on. I shut it off, while plugged in, and it power off and then turns right back on again. I have tried all combinations and can't get it to STAY OFF while i'm charging. Suggestions?

B33 wrote:
Or use the Wall Plug which is a better perception by far and will charge the Phone as it was intended to be). Charging it Via Computer should only be done in half to Case..
"half to Case"?

Problem with Droid Razr Maxx and Jelly Bean update

My Droid Razr Maxx was updated this morning and right away found a couple of problems. First, although I was sitting next to my wireless router, the signal display indicated a really weak signal. This seemed to clear up after a reboot and an on-off-on cycle of the wifi on the phone.
The second problem was that, with the wifi off, I had no data signal. None. The phone worked but no 1x/3G/4G. I traced that problem to the phone configuration. Somehow the update turned off Mobile network data access. (Menu -> System Settings -> Wireless Netwroks -> More... -> Mobile networks -> Enable data access over mobile networks)
Seems like a dumb thing for the update to do.

Put all of your contacts in one place, Gmail contacts. Gmail will only sync one copy and is an excellent way to restore contacts after a factory reset. If you have contacts in Gmail, Verizon Backup Assistant, Facemail, etc. then you will probably get multiple copies. Ditch Backup Assistant ASAP if you have it activated.
Make sure all of your contacts are in Gmail Contacts, erase all contacts from your phone (clear data in Settings > Apps > All > Contacts Storage), and resync with Gmail Contacts.

Razr Maxx screen wont stay on for more then 3 seconds

So I got my droid razr maxx in today and this is the first smart phone i've ever owned. The screen keeps shutting off after 3 seconds and i have to press the power button to put the phone in idle and then press it again to bring the phone back in order to make the screen turn back on. Nothing else makes the screen turn back on but i can select everything on the screen as if it were on. I had to set up my entire account by quickly punching in my gmail account and password before the screen turned off on me and i had to go idle and come back. I had to do this straight through the setup phase of the phone. When i finally finished the setup i went into the settings and set the display setting to never turn the screen off. It didn't stop the screen from turning off. So i charged the phone to 100 percent from the 60 percent it came at. The screen still shuts off 3 seconds after i turn the phone on. Is it bricked ? Whats going on ?

Foon,
Good afternoon! Congratulations on your first smart phone! I would love to offer my assistance to ensure your experience is an enjoyable one. Ann154 asks a great question(thank you!). Is there a case, holster, etc covering up the proximity sensor? Even screen protectors have been know to degrade the ability of the sensor. If you determine that nothing is obstructing the sensor, I recommend a 'Hard Reset' to the device in order to return the phone to factory settings. It may be necessary, after the reset, to go over options to have the device replace either under the 14-day exchange period or under Motorola's warranty.
Please reply back so I and the community can assist further.
Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

Wifi all of a sudden stopped working on my droid razr maxx

not sure what the deal is. my droid razr maxx sees that there is wifi at home but my phone will not connect.
thank you.

Try a soft reset volume up and down hold plus power until it turns off or just reset you router at least power cycle it even if other devices connect. Also forget your network in WiFi settings

Group Text Messages Won't Download On My Droid Razr Maxx HD

Many times my Droid Razr Maxx HD will not receive group text messages. Often, not always, when I receive a group text I get a message notification and when I look at the screen it simply says "downloading." This downloading can go on for hours. Two days ago one simple text message took 7 hours to download. This is a recent problem probably only going back 3 weeks or so. The other phones in this group text are two I Phone 5's, an I Phone 5 s and a Samsung Galaxy SIII. My phone is used for business and my inability to receive a text quickly is hurting my business. I may as well not have a cell phone. Anyone have any suggestions or ideas?

I, too, am having the same issue. I also notice the phone gets fairly warm/hot at times. This all started after the most recent update. It's highly annoying, as you all know, to see "Downloading 0kb" or "Downloading 30kb" over and over for both group texts as well as standard MMS. Having to turn off WiFi, get the messages/downloads, then re-enable it is a hassle and not one that was present prior to the update.
I've been with Verizon for a little less than 2 years but if pushing out mandatory patches to their phones causes problems like this then I would have no qualms switching to AT&T.
I like my phone and, for the most part, I've liked my service. I've Googled this issue and TONS of people are having it since the update. I hope Verizon is listening to it's customers and working on a patch of some sort.

Update has completely ruined Droid Razr Maxx Hd

As stated I have a droid razr maxx hd and ever since the kit kat update my phone has been close to useless. I have browsed the forum and seen multiple complaints and proposed solutions to the problems like mine and I have tried them and none have worked. My wifi signal reception is half as good and no changes have been made to the home wifi setttings. Areas in town where I would have full 4g reception including at my home are now 3 bar 3g reception. I have been missing calls for work because the phone is constantly searching for signal and is in between 3g and 4g in areas that before were always max 4g. With wifi turned off, if I pass an open wifi spot the phone will lose all data connection until im out of reach of the wifi spot. The phone shuts down on its own and battery life has been cut in half with absolutely no changes since the update. No new apps no change in how frequent the phone is used. I have done the very harsh factory reset and re-installed apps and no luck. I feel like im out of options and don't know which direction to go because I've still got 5 months before im eligible for an upgrade and I don't think I should have to pay full price for a phone when I enjoyed the phone I had until this update was forced on me. The rep at the local store told me about a plan to pay for the phone monthly but Verizon would be making me pay another 20 bucks a month to buy a new phone that this update screwed up along with me GIVING them the phone I paid for. I don't want to leave Verizon as I liked their service before all of this happening but I cant see paying 600 for a new phone that I didn't tear up. Im almost at the end of my rope...any help would be greatly appreciated.

I also have had the same misfortune. I am appalled that I was forced into updating my phone to Kit Kat. My phone just randomly freezes, shuts down, reboots itself, and now I don't have the battery life that it used to have. I could normally leave my phone on for 2-3 days and now it just shuts itself off more than once a day.
It seems none of the "fixes", that have been suggested, work. I don't know about you but I also lost my Swype and this new app they had me download is not nearly as good!!!! Wasn't it Motorola that "forced" the update? ...not Verizon. I know I had to call Motorola for any issues.
We need to have them change the phone back to its original programming... I wasn't asking for an update so why did they send them to all of our Razr Maxx HD phones? AGGRAVATING!!!
If you find out anything new please post it so that everyone can benefit from the knowledge.
Thanks.

Does the VZW Family Locator work on the Droid Razr Maxx after ICS update?

The VZW Family Locator App from "Play Store" finds the Area-Location of my phone to about five miles, but it will not finish the "refining" action before timing out. Am I leaving something undone or is this App only partially compatible with the Droid Razr Maxx.

Benidle, I'll be happy to assist you with Family Locator on your Razr Maxx. The app is compatible, but I just want to make sure that you have the feature active on your account as well. The app in the PlayStore is free to download, but there is a $9.99 charge for Family Locator. You can add this feature on your account by logging into My Verizon.
If you have the feature and are still receiving this error, make sure your location settings are all turned on in Settings, Location Services.
Let me know if you need further assistance!
MarquiaF_VZW
Follow us on Twitter @VZWSupport

DROID RAZR MAXX Issue, Screen Issue

My one month old Droid Razr Maxx, has encountered an issue and is useless exept to tell the time. I was trying to change my wallpaper when the phone became very slow and laggy. The screen then flickered a little and went black. Next, it rebooted and then the home screen went black, except for the status bar which looks normal but will not drop down. Once the screen goes black from inactivity (even trying to press the touch keys produces no effect), pressing the screen unlock button will not turn the screen on. The screen will only turn on when connected to a charger. I had recently downloaded the gallery lock app (Morrison Smart Software), which seems to have mostly good reviews. I have performed 3 or 4 hard resets thus far. I need help fixing my phone. I can't remove the battery on this phone, and then screen isn't working correctly so I can't do a factory reset.

Can you boot into SAFE MODE ?? You can also UNINSTALL that Gallery Lock APP from the online Android Market (PLAY).
Safe mode:
- Power Off
- Power On
- Press & HOLD both up & down volume buttons at the same time -- for like 3 mins while it boots up. Keep holding these down!
- Phone should eventually come up and say SAFE MODE in lower left corner ..
Does THAT work??? If so, see if that app is in your APP drawer and try to uninstall it.
If that doesn't work, you can boot into the Maintenance Menu using a similar procedure that can get you to the ability to do a Factory Reset, if that's what you want to do.
let us know.

Ford sync not starting music player on Droid Razr Maxx

I have basic sync in my 2011 F-150 and with my old Incredible I was able to start the music player using sync as long as I had Bluetooth turned on. Now I have the Droid Razr Maxx and to play music I have to manually start the music player to get it to work. Does anyone know if this is just how it has to be or is there a way to get Sync to start the music player on my Droid Razr?

Here's the Instructions:
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/87420/action/auth <> Safe Mode
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/93162/p/30,6720,8417/action/auth <> Cache Partition Clear

Caller id readout on Droid Razr Maxx HD

How do you turn off caller id readout on the Droid Razr Maxx Hd? There is not a Call Settings option under Settings and/or Accessibility

Thank you, I appreciate your response. However, I went to a Vz wireless store on the same day I made the query because I needed a more immediate response. A Support person was able to correct the problem. I think that Motorola should have made the Settings App the location where this should be controlled. Even a call to Tech Support resulted in a new phone being sent out to me because they thought my phone may have been defective.
Thank you, again for your response.

Droid Razr Maxx Internet Connection Problem

I have had the Droid Razr Maxx for several years. Recently (especially since the last update), my Droid Razr Maxx's internet connection is extremely poor and mostly non-functional. In fact, I normally shut off the WiFi since it rarely works. It does not function in my home or any other place. My router is fine and many other devices connect normally to my router (it is not the router). This seems to be a Droid Razr Maxx problem. I've removed all connections from the device, but nothing seems to work. I included the phone information below. Is there any viable solution to this problem? I'd appreciate any help.
Android version: 4.1.2
System version: 98.72.165.XT912.Verizon.en.US
Baseband version: CDMA_N_05.21.00RLTEDC_U_09.1D.00
Webtop version: wt-3.0.0
Kernal version: 2.0.8-g3617609 hudsoncm@ilclbld32 #1 SMP PREEMPT Thu Nov 21 14:19:19 CST 2013
Build number: 9.8.20-72_VZW-16-5
Build date: Thus Nov 21 14:10:17 CST 2013

Well, I think I may have figured out the problem. The guest network on my router was apparently interfering with my regular network and not allowing my Droid Razr Maxx to connect. Once I shut the guest network off, I've been connected to the Internet for 8 straight hours today. No drops, just a clean connecting all day long and streaming music all day long!
So, for me, the solution to this issue was turning off the guest network on my router.

Droid Razr Maxx Multimedia messages

For the past couple of week, my droid razr maxx has started not to allow me to respond or send anything that is considered a multimedia message. At all. This is extremely frustrating. I'm a college student and often use this as a way to contact my parents, friends, and classmates. My phone is up to date and I have both Wifi and my data plan turned on. I can receive multimedia messages just fine; however, I cannot send or reply to them.
Can anyone help me? I haven't even had this phone for a year and this is just the latest problem I'm having. My sister and mom have this phone as well and they're having no problems whatsoever.

I know it's very important to have an operable device to communicate rcripps. Let's get to the bottom of this! Are you connected to the wifi connection while the wifi setting is on? When you attempt to respond or send do you notice the signal indicator connecting to 3G/4G for a few moments? Are you able to send/respond with wifi off and connected to the Verizon Wireless network? Try powering the device off and removing/inserting the sim here http://vz.to/19QSEGL test and share. Thank you.
TominqueBo_VZW
Please follow us on Twitter @VZWSupport

Just bought a new Droid Razr Maxx yesterday. WI-FI doesn't work at all.

Bought a new Droid Razr Maxx yesterday 9/23/12. Everything on it works just fine, except Wi-Fi. My phone doesn't even search for networks. I bring up the wi-fi menu and it's just blank. I hit scan and nothing happens. I restarted my phone a few times and it finally brought some up (although they're gone now) and when I tried to connect it would just practically ignore my requests. I'd enter the password in, hit "connect" and absolutely nothing would happen. This isn't just a problem with my home router, It doesn't find/recognize any wireless networks at my major university either. I've never had an issue like this. What can I do? Maybe I should just take it back to my local Verizon store?
Thanks!

To do a Soft Reset You Hold the Volume Down and the Power at the Same Time till the Phone Shuts off let go of the Buttons and the Maxx will re-power itself up.. Give the Wi-Fi another Shot
Here is how to set up your Wi-Fi and since your New to this OS on this phone have a Look at this Link for some Extra Advice: On the Link your Going to it also has Via PDF the Owners Manual witch is really Informative.. B33
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
How do I set up and troubleshoot Wi-Fi issues?
Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
Note: The DROID RAZR will only operate on the 2.4 GHz frequency and will not work on the 5GHz frequency.
Quick links
Wi-Fi set up instructions for Android 4.X (Ice Cream Sandwich) users
Activate Wi-Fi
Obtain the MAC address
Using Mobile Hotspot
Wireless Lan Supported Specs
Set Wi-Fi to work smarter, not harder
Troubleshooting
Unable to stream any media when connected to Wi-Fi network, but can still surf using the web browser.
Ruckus WiFi router issue
Activate Wi-Fi
To turn Wi-Fi on and connect to a wireless network:
From the home screen press the menu key.
Tap Settings.
Tap Wireless and networks.
Touch the Wi-Fi check box to turn Wi-Fi on.
The phone will scan for available wireless networks.
Tap Wi-Fi settings.
The network names and security settings (Open network or Secured with WEP) of detected Wi-Fi networks are displayed in the Wi-Fi networks section.
Tap a Wi-Fi network to connect. When you select an open network, you will be automatically connected to the network. When you select a network that is secured with WEP, enter the WEP (security) key and then touchConnect.
Obtain the MAC addressTo obtain the MAC address:
From the applications tray, tap Settings.
Tap About Phone.
Tap Status and scroll to Wi-Fi Mac address.
Using Mobile Hotspot. Click here to learn more.
Wireless Lan Supported Specs
802.11b/g/n
WEP
WPA/WPA2 PSK
802.1x EAP
Set Wi-Fi to work smarter, not harderTo save battery power, give your Wi-Fi connection a rest when you're not using it. Use the Wi-Fi sleep policy to set your Wi-Fi connection to sleep when the display turns off and reconnect when it turns on.
From the Home screen, press the menu key > Settings.
Touch Wireless & networks > Wi-Fi settings.
Press the menu key > Advanced > Wi-Fi sleep policy.
Touch When screen turns off.
TroubleshootingNote: A software update is now rolling out, and includes enhancements in Wi-Fi performance and more. Click here for full details.Unable to establish connection with the phone
The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Can't connect to Internet
Try a different URL or web site address.
Disconnect and try connecting to the network again.
Enter correct Password (WEP-WAP/WPA key).
If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Cannot connect to certain web sites using HotSpot
A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details
Ruckus WiFi router issueIssue: Device does not connect to Ruckus WiFi router (example model#: 2825)
Description: In DHD11 TA3 we have an IP address conflict between the LTE IP address and the default gateway address with the Ruckus router.
Work around: Change the default gateway address on the router as follows:
Login Router through Browser: http://192.168.20.1
User name: user
Password: password
(user name and pass written on AP)
goto "Local network" under Configuration section on the Left side.
change the field in : "Local IP Address" from 192.168.20.1 to
192.168.0.1
Change :"Starting Address" from 192.168.20.2 to 192.168.0.2
click update settings.Note: We become aware of an issue with a certain Wi-Fi router Router: Netgear N600 WNDR3400, that may experience loss of Internet Connectivity on Wi-Fi signal with the DROID RAZR MAXX.Here's our solution for this issue:
Go to the wireless settings for the Netgear router from a browser on your PC by going to192.168.1.1
On the Router Manager screen, go to the Setup section in the left hand column and select Wireless Settings
Under the Wireless Network (2.4GHz b/g/n) section change the channel from Auto to a static channel of your choosing. (Any number from 01 -11)
Scroll down to the bottom of the Wireless Settings screen and select Apply.
Cannot connect using Netgear WNR3500
If you are unable to connect try we changing the router security to something even more secure than WEP, (i.e. WPA or WPA2).
For Android 4.X (Ice Cream Sandwich) users.
TURN WI-FI POWER ON OR OFF
Touch Menu > System settings, then touch the Wi-Fi power switch to turn it or .Note: To extend battery life, turn off Wi-Fi power when not in use.
WI-FI SEARCH & CONNECT
When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.To search for a network when Wi-Fi is off:
Touch Menu > System settings > Wi-Fi.
Touch the Wi-Fi power switch to turn it and scan. Your smartphone lists the networks it finds within range.Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu > Advanced.
Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect.
When your smartphone is connected to the network, the Wi-Fi connected indicator appears in the status bar.Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.
WI-FI HOTSPOT
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Verizon Wireless for details.To set up your smartphone as a Wi-Fi hotspot:
Touch Menu > System settings > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:
Network SSID: Enter a unique name for your hotspot and touch Next.
Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
Touch Save when the settings are complete.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Securitytype, and entering the correct Password.

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

Droid Razr Maxx HD wont turn on.

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