Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

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Issues with Exchange Account and Q10

Well, I hate to be writing this, but I'm hoping that there might be someone out there that can help get past some first day issues I am experiencing.
The background: I have a long history with legacy BlackBerry devices, and almost as much history with iOS devices. My most recent phone was an iPhone 4S, and I make extensive use of iCloud to keep my iMacs, iPhone, and iPad connected in real-time. The setup worked. It wasn't perfect, but it worked. However, because I used to have a BlackBerry device (most recent the 9930) and because I don't use the iPhone for more than e-mail, iMessage, and phone calls (generally speaking), I decided to give the newest BlackBerry device a shot. So I bought a Q10.
At this point I feel compelled to say that the hardware is everything I had hoped it to be. It's solid, has a good weight, and appears to be made very well. I have no complaints with the hardware, including the keyboard (a big selling factor for me), so I won't really get into the hardware as the issues I am experiencing all have to do with the OS. Let me also say that I am very familiar with the iCloud integration issues (missing Contact photos and disabled Calendar sync), so I'm not voicing a complaint over those issues in this thread.
I have connected my Exchange account. I used to have everything in Exchange before I moved my entire computing world over to Apple, and now I keep Exchange around for e-mail. Therefore, I have no contacts, no tasks, no notes, very limited calendar entries, and a massive amount of e-mail on the Exchange server. However, to test everything out, I have added a single contact record so I can see it show up on the phone and be able to test two-way sync between the Q10 and Exchange. And here is where the first issues crop up. It looks like Exchange connects and then disconnects at random. For example, if I open my Contacts on the phone, I see the one contact (called John Doe). Then, as the phone is sitting there with the screen on, the contact will disappear and I will see a "Start adding contact to your contact list" notice on the screen. Then, after a short period of time, the single contact will return. It is important to note that the entire time this is happening, the All Contacts option is selected in the list so that all available contacts are shown. Additionally, I have SIM card contacts turned off, but if I alter the selection in the view list (All Contacts, Favorites, etc.), the SIM contacts will re-appear when I return to the All Contacts view. At the same time, even though I have turned off SIM Contacts in the settings, the setting has reverted to show SIM Contacts. If I turn off the setting again, SIM Contacts still show up. Possibly related: I can't delete contacts on the SIM card, no matter how many times I try, and it now it seems that I can't get SIM Contacts to go away in the Contacts app.
Likewise, Exchange seems to connect and disconnect from Calendar. I go to the calendar and move day by day to June 15th. I see an entry that I know is from Exchange (I have no other connected calendars at this time), and it is in blue. I change the calendar color to green and the entry changes color, as expected. However, if I jump back to today and then scroll day by day to get to June 15th again, the calendar entry is missing. After a few seconds, the entry re-appears, but it is, once again, in blue. The setting has reverted itself, and it seems like Exchange is completely disconnecting and automatically reconnecting to the phone like I am setting it up again for the first time. Very odd. As I'm typing this, I just saw something odd. I swiped to wake up the phone, and the active frames screen was the visible screen. The calendar app is still running (since I left it running, minimized, when the phone went to sleep) and the date shown in the active card was Jan 1, not Jun 8. Why? The date (and time) on the phone is correct and is set automatically by the cellular system.
Nevertheless, looking at BlackBerry Hub, I see only two e-mails in my Inbox from Exchange, even though I have roughly a dozen in my Inbox. The rest are filed in sub-folders. And bam! Just like that... I get the "Add Accounts" screen while looking at the Hub. In other words, as I was typing this, I first saw two Exchange e-mails and then, out of nowhere, the e-mails disappear and I see the "Add Accounts" screen as if no account has been connected.
So... first question: Is anyone else experiencing this issue? This is very strange, and very frustrating. Second: could this be related to the large amount of e-mails I have stored on Exchange, some of which have large attachments? I selected "Forever" as the sync history length. I have my concerns, however, if this is related to loading historical e-mails onto the phone (in other words, the first sync with Exchange) because there is no reason that I can understand that the phone would blank out as if no account was connected at all. I can understand lag and stuttering while the history is syncing, but not a complete disconnect and reconnect. Considering all of the issues with the one and only contact record disappearing, the calendar entry for Jun 15th disappearing and then reappearing with the wrong calendar color, and e-mail in my Inbox incomplete (two of a dozen e-mails) and ultimately disappearing, I feel like this OS just has some real, significant issues.
Full disclosure: I do want iCloud to work and am a fan of Apple products, but the lack of full iCloud sync support is not a big enough issue for me to want to send back this phone and/or see it fail so miserably. I will happily move my info from iCloud into Exchange, Google, and/or set up a new Exchange account for personal use (Office 365) because I am not wedded to iCloud per se. But, I won't go through that trouble if I can't even get my first account to work properly. It should also be noted that I do have a basic Google account (non-paid) and I had previously attempted to connect to it. However, I was experiencing the exact same issues with contacts disappearing, e-mail disappearing, etc. So I deleted that account. Truth be told, I deleted the Exchange account as well, and then re-connected to Exchange only to test one account at a time. Unfortunately, even with Exchange only, I am seeing very strange and frustrating behavior as described above.
Help... please. I want this to work but the frustration I am feeling is growing worse by the hour.
Model: SQN100-2
OS Release: 10.1.0.2011
OS Version: 10.1.0.2038
Build ID: 525050
Ian

To follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
I contacted support, and the rep told me that OS 10 has an issue with memo sync and it can cause all sorts of unpredictable behavior. Now, whether or not this is accurate I can say this: So far, the device is not disconnecting and reconnecting like it was before. Problem is, is this a result of not enabling memo sync, or is this a result of the security wipe?
I may have overlooked it, but I don't recall reading anything about that anywhere else. I'm tempted to try re-enabling the memo sync to see if everything blows up again. At least that way I can see for myself if the memo sync is a real issue. Of course, perhaps it's an issue with SherWeb (our host) specifically. Hm...
Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
Ian

Droid RAZR maxx issues

Droid RAZR MaxX With 4.1.2 OP System Freezing All The Time. Locking Up. Phone Will Ring And Not Give Button To Answer Call. Have To perform Cache Wipe Every Day. Battery Life Won't Last Full Day. Ready To Throw Phone Away. I UseU Phone For Business Every Day And Cannot Answer Calls Or Get Text To Respond Takes 5 Minutes To Respond To A Text.

Hi kellerfam11!
Sorry for any issues with your device! I appreciate the information you provided, thank you! However, the Droid MAXX is currently updated to 4.4. Please go to Menu/settings/about phone/system updates. Please click system updates to see if an update is available for your device.
Thanks!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

DROID RAZR MAXX Issue, Screen Issue

My one month old Droid Razr Maxx, has encountered an issue and is useless exept to tell the time. I was trying to change my wallpaper when the phone became very slow and laggy. The screen then flickered a little and went black. Next, it rebooted and then the home screen went black, except for the status bar which looks normal but will not drop down. Once the screen goes black from inactivity (even trying to press the touch keys produces no effect), pressing the screen unlock button will not turn the screen on. The screen will only turn on when connected to a charger. I had recently downloaded the gallery lock app (Morrison Smart Software), which seems to have mostly good reviews. I have performed 3 or 4 hard resets thus far. I need help fixing my phone. I can't remove the battery on this phone, and then screen isn't working correctly so I can't do a factory reset.

Can you boot into SAFE MODE ?? You can also UNINSTALL that Gallery Lock APP from the online Android Market (PLAY).
Safe mode:
- Power Off
- Power On
- Press & HOLD both up & down volume buttons at the same time -- for like 3 mins while it boots up. Keep holding these down!
- Phone should eventually come up and say SAFE MODE in lower left corner ..
Does THAT work??? If so, see if that app is in your APP drawer and try to uninstall it.
If that doesn't work, you can boot into the Maintenance Menu using a similar procedure that can get you to the ability to do a Factory Reset, if that's what you want to do.
let us know.

Issue with Exchange Anywhere and TMG

Hello
Users work with Outlook 2010 and connect with Exchange Anywhere to my Exchange Server and get an error: They cant connect to the exchange server, some can't even access Outlook.
9 out of 14 clients can access Outlook, the last 5 who are trying to connect cant.
I have a TMG which reports the following at the same timestamp :
Failed Connection Attempt
Log Type: Webproxy (Reverse)
Status: 64 The specified network name is no longer available.
Rule: Exchange Anywhere (443), CC178 ->exht01
Source: Extern (IP)
Destination: Local Host (IP)
Request: RPC_IN_DATA http://autodiscover.domain.com/rpc/rpcproxy.dll?exht01.domain.com:6001
Filter information: Req ID: 03e0eeb2; Compression: client=No, server=No, compress rate=0% decompress rate=0% ; FBA cookie: exists=no, valid=no, updated=yes, logged off=no, client type=unknown, user activity=yes
Protocol: https
User: domain.com\[email protected]
Log Type: Webproxy (Reverse)
Status: 200 OK
Rule: Exchange Anywhere (443), CC178 ->exht01
Source: Extern (IP)
Destination: Local Host (IP)
Request: RPC_OUT_DATA http://autodiscover.domain.com/rpc/rpcproxy.dll?exht01.domain.com:6001
Filter information: Req ID: 03e0eeb4; Compression: client=No, server=No, compress rate=0% decompress rate=0% ; FBA cookie: exists=no, valid=no, updated=yes, logged off=no, client type=unknown, user activity=yes
Protocol: https
user: domain\[email protected]
OWA works
I set a correct external URL for VD
So i thought maybe Exchange has a restriction because there are 14 clients who are trying to connect with the same user on Exchange.
I set a new Throttling Policy and assigned it to the specific user, still didnt work. My settings in Outlook should be ok because some other users can connect!
Other companies also connect with Exchange Anywhere, they can connect with different users (Mailboxes) so connection should be all right.
Do you guys have any ideas? Thanks

Hi,
Firstly, I’d like to explain, we can block Outlook Anywhere for specific users in Exchange 2010:
Get-CASMailbox -Identity <MailboxIdParameter> -mapiblockoutlookrpchttp $true
Thus, we can check the property of the 5 problematic users.
Additionally, the error 64 is very generic and there can be multiple reasons which would translate to this error code. The most common one is when the backend server is performing a dirty TCP connection reset.
For more information, you can refer to the following information:
http://blogs.technet.com/b/isablog/archive/2013/05/29/error-64-the-specified-network-name-is-no-longer-available-while-accessing-a-https-site-through-isa-2006.aspx
Best regards,
Angela Shi
TechNet Community Support

Issue with blackberry sync and contact lists

Hello!
To the bone: I'm having trouble synchronizating my contacts between my blackberry and microsoft oulook 10. The thing is that my contacts are in different lists in my blackberry and when I try to sync them with outlook (BB to outlook) it only synchronizes one list of contacts.
Any suggestions?
Regards
Solved!
Go to Solution.

That can be a little tricky sometimes.
See if this helps:
http://www.blackberry.com/btsc/KB19704
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Problem with exchange syncing and calendar

Hi,
I found a bug on the iphone (2.0.2)
When I create a rendez-vous in calendar and I add a note on several lines
example :
Mr Doe
Phone : 00000000
This contact won't synchronize with the exchange server (mail2web), if I create the same appointment on my mac (entourage) it will sync normally.
If I create the same appointment with calendar (on the iphone) and do'nt write the note on several lines, example :
Mr Doe, Phone : 000000
It will sync normally.
Someone else also has this problem ?
Message was edited by: bobby001

I also experianced this problem after an upgrade to Mountain Lion.
I think it has to do with the fact that in Lion the account settings were managed from iCal, and now they are managed by the OS?
Anyway I finally solved it by:
Open Calendar (formerly iCal).
Go to the Calendar menu and select Preferences.
Select the Accounts tab.
Remove the Exchange server account which is giving you the error messages. This calendar will be removed from the Calendar app.
Go to System Preferences and click on the "Mail, Contacts & Calendars" pane, find your Exchange server account, and check the "Calendars & Reminders" option to re-enable your calendar.
Your Calendar should now sync properly.
I had to do this for all of the accounts I had set up in Calander, and haven't had any problems since.

Galaxy S4 KitKat Update Causing Major Issues With Data Speed and Text Messaging

Dear All,
My company has over 40 phone users and since the KitKat update has pushed out we are experiencing two major isssues:
Many of our phones are only getting 3G in places that historically before they had blazing fast 4G. Most message boards say to power off, remove the SIM card and replace. This gives only temporary relief. We get 4G for 10 minutes, and then it reverts to 3G, and it is slow 3G at that. I have seen where some have gone and gotten a replacement SIM, but they indicate this is not a long term solution. I have also seen that a hard reset/factory reset is being proposed. However, this seems ridiculous to do to over 40 devises where the obvious cause is the update. Has anyone found the answer to this one?
Many users, including myself are now having outbound text messages fail. We have to resend them over and over to get them to go through. This problem is pretty widespread through the device pool. I am unsure what could be causing this. The messages fail regardless of if the phone is connected to wireless or not.

I have had the same problem with my phone. Called tech support and after they contacted Samsung the solution is a factory reset to fix the problem and they are supposedly working on a fix for it. After doing the reset Friday, I have to restart my phone multiple times during the day to get messages to send. I also notice only 3G where we always had 4G. Called tech support again and was given the option to send phone in to have it repaired or get a refurb under warranty. Not sure what I am going to do yet but I can see it is definitely not just my phone. Of course the techs say they have not heard of this before.

Droid Razr Maxx HD is refusing to send text messages

I have had my phone for about a year now, and it has had a few glitches here and there being Android. But recently, it has just been refusing to send text messages. It just sits there and spins for hours until I delete the message, and never sends. I have tried turning off every data setting (Putting it on airplane mode, turning GPS off, turning data off) and restarting the phone several times and it has not helped. Any ideas?

There was an update recently. That could be why you're having problems.
Go to your Play store and make sure your apps are all up to date. Even apps installed that you don't use. Either uninstall it or update it.
Make sure mobile data is on and you don't have the phone set to block usage at a certain point. Droids can do that. Check your wifi connection as well.
Remove your SIM card for 5 minutes. Restart your phone. Replace the SIM card. To refresh your phone on the network.
Did you recently download an app that requested access to read/write to your SMS?
Go to App Manager. Check for running apps. Make sure only your default text Messaging app is running. Kit Kat only allows for one app to have permissions to write to sms. If multiple apps that want access are running you will not be able to send sms. Check for ALL text messaging apps on your phone. Look for any app that wants permission to read/ write your text messages and turn them off. All except the one app you use.

Problem with Droid Razr Maxx and Jelly Bean update

My Droid Razr Maxx was updated this morning and right away found a couple of problems. First, although I was sitting next to my wireless router, the signal display indicated a really weak signal. This seemed to clear up after a reboot and an on-off-on cycle of the wifi on the phone.
The second problem was that, with the wifi off, I had no data signal. None. The phone worked but no 1x/3G/4G. I traced that problem to the phone configuration. Somehow the update turned off Mobile network data access. (Menu -> System Settings -> Wireless Netwroks -> More... -> Mobile networks -> Enable data access over mobile networks)
Seems like a dumb thing for the update to do.

Put all of your contacts in one place, Gmail contacts. Gmail will only sync one copy and is an excellent way to restore contacts after a factory reset. If you have contacts in Gmail, Verizon Backup Assistant, Facemail, etc. then you will probably get multiple copies. Ditch Backup Assistant ASAP if you have it activated.
Make sure all of your contacts are in Gmail Contacts, erase all contacts from your phone (clear data in Settings > Apps > All > Contacts Storage), and resync with Gmail Contacts.

Issues with iCloud synchronisation and contacts over two or more devices. iTouch and iPad2 sync with different results from iMac. Thoughts?

Has any one experienced issues with iCloud synchronisation and contacts over two or more devices? The primary machine is an iMac running Lion. Address Book was created from vcf file (backup of address book prior to moving to iCloud). iTouch replicates Contacts just fine and matches the Address Book on the iMac. The iPad 2 does not showing only 123 contacts where there should be 200. I have turned off iCloud on both devices thus erasing the iCloud content of both devices and staring from scratch with both devices with identical results. Even turned off iCloud on the iMac and erased the Address Book and rebuilt with the same results. Anyone have any ideas or suggestions? I am going nuts.....

To follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
I contacted support, and the rep told me that OS 10 has an issue with memo sync and it can cause all sorts of unpredictable behavior. Now, whether or not this is accurate I can say this: So far, the device is not disconnecting and reconnecting like it was before. Problem is, is this a result of not enabling memo sync, or is this a result of the security wipe?
I may have overlooked it, but I don't recall reading anything about that anywhere else. I'm tempted to try re-enabling the memo sync to see if everything blows up again. At least that way I can see for myself if the memo sync is a real issue. Of course, perhaps it's an issue with SherWeb (our host) specifically. Hm...
Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
Ian

Group Text Messages Won't Download On My Droid Razr Maxx HD

Many times my Droid Razr Maxx HD will not receive group text messages. Often, not always, when I receive a group text I get a message notification and when I look at the screen it simply says "downloading." This downloading can go on for hours. Two days ago one simple text message took 7 hours to download. This is a recent problem probably only going back 3 weeks or so. The other phones in this group text are two I Phone 5's, an I Phone 5 s and a Samsung Galaxy SIII. My phone is used for business and my inability to receive a text quickly is hurting my business. I may as well not have a cell phone. Anyone have any suggestions or ideas?

I, too, am having the same issue. I also notice the phone gets fairly warm/hot at times. This all started after the most recent update. It's highly annoying, as you all know, to see "Downloading 0kb" or "Downloading 30kb" over and over for both group texts as well as standard MMS. Having to turn off WiFi, get the messages/downloads, then re-enable it is a hassle and not one that was present prior to the update.
I've been with Verizon for a little less than 2 years but if pushing out mandatory patches to their phones causes problems like this then I would have no qualms switching to AT&T.
I like my phone and, for the most part, I've liked my service. I've Googled this issue and TONS of people are having it since the update. I hope Verizon is listening to it's customers and working on a patch of some sort.

Yahoo email stopped syncing with Droid Razr Maxx

Was working for over a year and just stopped working. gmail account still ok with sync.
Anyone help!
LC

Start by clicking on various links on this discussion Yahoo email stopped syncing with Droid Razr Maxx which is your discussion.

Bluetooth Issue with Droid Razr Maxx

I have had my Razr Maxx for about 3 weeks. From the jump I have had problems playing music thru several bluetooth devices. It will play fine for a few minutes, then music will start stuttering(dropping in and out) and continue to do so. Music plays fine when playing thru the phone speaker or wired headphones, but fails when using bluetooth. I called in, and they sent me another phone, and the same problem is occurring with the new one. I'm figuring its a software issue, bc I had no problems with my Droid X. Is anyone else having this problem?? I probably listen to music just as much as I talk on the phone and this is def. frustrating.

Hey CornyJoe: Time to invest in a Case Bubba they cost no more than a good pair of Golf Shorts an they'll make it look good an Protect as Well . Here are a Few Choices to go with. Enjoy! b33
Well Here's a Few Options to Get you Started: Take a Look an See witch one Works the Best for Ya For me i Have the Leather Flap Pouch an the Pop in Case with the Kick Stand. One thing to Remember if you Decide to get a HD Station for your Maxx it cannot Go into the Station with the Fitted Cased attached to it. I have Tried them An it just Does not Work.. Good Luck in your Choice an have Fun with your Maxx One more thing to Add Body Glove has a Case as Well.
i put my Maxx in my Oakly Glasses Bag: I put one in another for a little more thickness an Protection an they make for a really good thing to Clean the Razr's Display as the Bag is Made for this type of thing. Here is Also the Body Glove Case Not a Big Picture but if you Click on it. The picture should get a little Bigger in size.. B33
Hard Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless
Soft Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless

Can I upgrade a DROID Razr Maxx to KitKat. Tried running updates and it says I'm fully up to date with s/w version 4.1.2 (Jellybean)

I'm running a two year old Droid Razr Maxx with Android v4.1.2 (Jelly Bean). I'd like to be able to take advantage of some of the new fitness devices out there, but they all require minimum v4.4 (KitKat). Can I upgrade my phone to the new version, or am I stuck replacing this two year old phone with a new one? If I can upgrade, anybody know how to make the phone do it? When I run the normal update routine it comes back saying everything is up to date.

So is it maxed out, then, and can't be upgraded to KitKat? Or is there a way I can force it up to KitKat. Sort of like loading Windows 8 on a machine that was delivered with Windows XP. Reason I want KitKat is Jellybean won't support some of the peripherals I'd like to use. Is it hardware limited so it can't support Bluetooth Smart, for example?

Droid Razr Maxx/Issues with Exchange Sync and Texting

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