Droid Razr Maxx stuck in boot loop

A few days ago my droid razr max essentially died . I went to my local Verizon and purchased a new device but I have
been unable to recover all of the photos and other data from the old device. I've somehow managed to get the device to turn on but it is now stuck booting and will not load past the red eye. I am wondering if there is anything that I can do to get out of the boot loop without deleting or damaging the file saved to the device.

Chela2004,
Thank you for reaching out to us. I am sorry to hear that you are having trouble with your device not starting. We certainly want you to be able to retain the information on the phone. What exact information are you looking to extract? If you had an sd card in the old phone, pictures should be saved on their. As for contacts, those would either be saved with your google account you had with the phone, or with our application Backup Assistant plus. You can try to run the phone in safe mode to bypass the red eye screen http://vz.to/159K41E. Please fill us in on how this works and what you are needing to move from phone to phone.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Droid Razr M Red Eye Boot Loop--continues for TOO many customers, need help!

Droid Razr M problem with red eye boot loop--with ALL of the many posts that can be found online concerning this problem, why is there not a FIX from Motorola and/or Verizon? All I seem to get are suggestions (I've tried) and "device is now considered out-of -date, you need a new phone". Why should I purchase a new phone when I will have another issue in 2 yrs to cause me to purchase again? Amazing how I am back to the 3G Droid Razr X to make due--It is about 5 yrs out-of-date. Support with phones that are out-of-contract is ...well, pretty much non-existent. Motorola gives the same "run around" after a 1 hr. call. Verizon chat tech were helpful/nice but I was sent to motorola when answers could not be found...useless call transfer/number. Any help for this Verizon faithful customer other than spend more $ for another phone?

Factory data reset is all that you can try really. If that does not repair the issue, then the software or hardware might really be at fault, and a repair would be necessary.

Droid Razr Maxx stuck on red eye

I tried the reboots posted throughout the Verizon site and took it to the local Verizon store today. The Verizon employee tried the reboots and could only get it to the red eye. She even tried to do a factory reset, but the phone would just restart and get stuck on the red eye.
My contract with Verizon is up next month so I can get a new phone. What makes me most upset is the employee told me to just trying to reboot it. Great.
Is there anything else I can try or is my phone just trash?

Thanks guys. I'm going to keep trying, but I had a feeling this was the end.
I was looking at the Moto X since I've liked my Maxx, but now I'm scared to get another. My husband has a Samsung Galaxy S4, and although he has trouble after updates he was wanting to wait for the S6. Is there a phone that seems more trouble free than others?
Thanks again for the help.

Droid Razr Maxx HD Boot Loop/Factory Reset

My Droid Razr Maxx HD has been stuck in boot loop on the eye animation. I did a factory reset from the boot menu, but it is still stuck in boot loop. HELP PLEASE!

I'm very sorry to see that your device is causing you grief! I can see that you've already attempted a factory reset. I'd like to know more about that step. When attempting to process that reset, did it appear to complete it only to return to this 'boot loop'? Can you describe what you did, and what you saw? Also, has the device been damaged or has it's operating system been fundamentally altered (rooted)?
DionM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Can I upgrade a DROID Razr Maxx to KitKat. Tried running updates and it says I'm fully up to date with s/w version 4.1.2 (Jellybean)

I'm running a two year old Droid Razr Maxx with Android v4.1.2 (Jelly Bean). I'd like to be able to take advantage of some of the new fitness devices out there, but they all require minimum v4.4 (KitKat). Can I upgrade my phone to the new version, or am I stuck replacing this two year old phone with a new one? If I can upgrade, anybody know how to make the phone do it? When I run the normal update routine it comes back saying everything is up to date.

So is it maxed out, then, and can't be upgraded to KitKat? Or is there a way I can force it up to KitKat. Sort of like loading Windows 8 on a machine that was delivered with Windows XP. Reason I want KitKat is Jellybean won't support some of the peripherals I'd like to use. Is it hardware limited so it can't support Bluetooth Smart, for example?

DROID RAZR MAXX Issue, Screen Issue

My one month old Droid Razr Maxx, has encountered an issue and is useless exept to tell the time. I was trying to change my wallpaper when the phone became very slow and laggy. The screen then flickered a little and went black. Next, it rebooted and then the home screen went black, except for the status bar which looks normal but will not drop down. Once the screen goes black from inactivity (even trying to press the touch keys produces no effect), pressing the screen unlock button will not turn the screen on. The screen will only turn on when connected to a charger. I had recently downloaded the gallery lock app (Morrison Smart Software), which seems to have mostly good reviews. I have performed 3 or 4 hard resets thus far. I need help fixing my phone. I can't remove the battery on this phone, and then screen isn't working correctly so I can't do a factory reset.

Can you boot into SAFE MODE ?? You can also UNINSTALL that Gallery Lock APP from the online Android Market (PLAY).
Safe mode:
- Power Off
- Power On
- Press & HOLD both up & down volume buttons at the same time -- for like 3 mins while it boots up. Keep holding these down!
- Phone should eventually come up and say SAFE MODE in lower left corner ..
Does THAT work??? If so, see if that app is in your APP drawer and try to uninstall it.
If that doesn't work, you can boot into the Maintenance Menu using a similar procedure that can get you to the ability to do a Factory Reset, if that's what you want to do.
let us know.

After one year, my Droid Razr Maxx is shutting off on its own.

After one year without problems, my Droid Razr Maxx has begun to shut off and occasionally restart on its own several times a day. Sometimes when it shuts off, it can take as long as fifteen minutes before it will start again.
I have tried deleting all of the applications I've installed since recently before the problem began, but the problem persists. Is this a known issue? Have there been any recent updates that might be causing this behavior? Does anyone have any additional things I can try before sending my phone to Verizon?
Thank you.

I also have this problem which occurs under two sets of conditions. First, if the device is left on charge for a couple of hours after getting to 100% it shuts down and cannot be re-started with the power button. The second is that if I take the device out of my belt holder and leave it alone for a couple of hours, it shuts down the same way,
How to re-start the phone
For both conditions, the device can be re-started by simultaneously holding the power button and the lower end of the volume button. This produces what is called a "soft boot."
It has worked every time so far since the problem cropped up earlier this year. I got the device in March 2013.
Addressing the cause
Verizon in its forums advises users to clean the cache with a complicated series of steps that drop the user into a normally hidden portion of the operating system. See URL below.
https://community.verizonwireless.com/thread/801488
I am using Easy Cache (URL below) to clean out trash files that accumulate on the device, Unlike prior versions of Android, in 4.1.2, here is no easily accessible menu option to do this. So far over a period of several months I have not had any issues with Easy Cache other than its constant promotion of additional Apps in which I have no interest.
https://play.google.com/store/apps/details?id=com.bazinga.cacheclean&hl=en
Note that trash files accumulate quickly and that a clean out at least every other day can remove several hundred megabytes of temporary files.
Theories about the cause of the problem.
The first is that in the case of leaving device on charge for too long produces a false signal to the operating system of an extremely low battery condition and the device shuts down.
The second is that in the case of leaving the device on a desk for several hours,with no detectable motion, sets off a routine in the operating system to protect the battery draining completely. This issue is a head-scratcher since there is really no difference between doing that and leaving the phone on your nightstand for 6-8 hours while you sleep.
Feedback to Verizon and Motorola.
This problem needs to be fixed. A review of various Android forums on the Internet shows a lot of traffic about it some of it going back more than a year. See this shortened version of the Google search string http://bit.ly/13Q6pkp
This is not something you can stick you heads in the sand about as disgruntled customers are reporting in this problem forums, and with increasing frequency, they are returning the phones or seeking alternatives.

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

Ahh. We can still help find the culprit, TeaParty14. Do you have any 3rd party applications installed to play your music? Are you able to hear any audio if you plug the headphones back into the phone instead of rebooting? Any audio for calls through the phone direct or through speakerphone?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Droid razr maxx

I have an Apple Airport Extreme and am trying to utilize the wirelss function with my Droid Razr Maxx...the reception is poor at best on my Droid (3 units) and Motorolla says to contact Apple for resolution as the Droids have good reception with all other routers I encounter. I assume it is some sort of setup in the router that needs to be changed as my Macbook Air's and other devices have great reception with the router.

Hi Kent K,
Article: HT1365 is about Potential sources of interference. Make sure to go over that because it can be responsible for all kinds of problems.
Hope this helps,
Mario

Droid RAZR maxx issues

Droid RAZR MaxX With 4.1.2 OP System Freezing All The Time. Locking Up. Phone Will Ring And Not Give Button To Answer Call. Have To perform Cache Wipe Every Day. Battery Life Won't Last Full Day. Ready To Throw Phone Away. I UseU Phone For Business Every Day And Cannot Answer Calls Or Get Text To Respond Takes 5 Minutes To Respond To A Text.

Hi kellerfam11!
Sorry for any issues with your device! I appreciate the information you provided, thank you! However, the Droid MAXX is currently updated to 4.4. Please go to Menu/settings/about phone/system updates. Please click system updates to see if an update is available for your device.
Thanks!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Yahoo email stopped syncing with Droid Razr Maxx

Was working for over a year and just stopped working. gmail account still ok with sync.
Anyone help!
LC

Start by clicking on various links on this discussion Yahoo email stopped syncing with Droid Razr Maxx which is your discussion.

Bluetooth Issue with Droid Razr Maxx

I have had my Razr Maxx for about 3 weeks. From the jump I have had problems playing music thru several bluetooth devices. It will play fine for a few minutes, then music will start stuttering(dropping in and out) and continue to do so. Music plays fine when playing thru the phone speaker or wired headphones, but fails when using bluetooth. I called in, and they sent me another phone, and the same problem is occurring with the new one. I'm figuring its a software issue, bc I had no problems with my Droid X. Is anyone else having this problem?? I probably listen to music just as much as I talk on the phone and this is def. frustrating.

Hey CornyJoe: Time to invest in a Case Bubba they cost no more than a good pair of Golf Shorts an they'll make it look good an Protect as Well . Here are a Few Choices to go with. Enjoy! b33
Well Here's a Few Options to Get you Started: Take a Look an See witch one Works the Best for Ya For me i Have the Leather Flap Pouch an the Pop in Case with the Kick Stand. One thing to Remember if you Decide to get a HD Station for your Maxx it cannot Go into the Station with the Fitted Cased attached to it. I have Tried them An it just Does not Work.. Good Luck in your Choice an have Fun with your Maxx One more thing to Add Body Glove has a Case as Well.
i put my Maxx in my Oakly Glasses Bag: I put one in another for a little more thickness an Protection an they make for a really good thing to Clean the Razr's Display as the Bag is Made for this type of thing. Here is Also the Body Glove Case Not a Big Picture but if you Click on it. The picture should get a little Bigger in size.. B33
Hard Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless
Soft Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless

Problem with Droid Razr Maxx and Jelly Bean update

My Droid Razr Maxx was updated this morning and right away found a couple of problems. First, although I was sitting next to my wireless router, the signal display indicated a really weak signal. This seemed to clear up after a reboot and an on-off-on cycle of the wifi on the phone.
The second problem was that, with the wifi off, I had no data signal. None. The phone worked but no 1x/3G/4G. I traced that problem to the phone configuration. Somehow the update turned off Mobile network data access. (Menu -> System Settings -> Wireless Netwroks -> More... -> Mobile networks -> Enable data access over mobile networks)
Seems like a dumb thing for the update to do.

Put all of your contacts in one place, Gmail contacts. Gmail will only sync one copy and is an excellent way to restore contacts after a factory reset. If you have contacts in Gmail, Verizon Backup Assistant, Facemail, etc. then you will probably get multiple copies. Ditch Backup Assistant ASAP if you have it activated.
Make sure all of your contacts are in Gmail Contacts, erase all contacts from your phone (clear data in Settings > Apps > All > Contacts Storage), and resync with Gmail Contacts.

Sluggish touch screen Droid Razr Maxx

For the last several months, my Droid Razr Maxx has had a very sluggish touch screen. How can I fix this? Could I possibly have too many photos (1700?) saved to my phone, consuming too much memory? Would saving the photos to the card solve that problem and if so, how do I do that? Thanks so much!

I would think that 1700 photos on your device storage might be the culprit. You could use a file manager to multi select all the photos and move them to your SD card. As an easier alternative, you could use a file manager app to move the DCIM folder to your SD card and then make that the default storage location in your camera settings.

Droid Razr Maxx stuck in boot loop

Similar Messages

Maybe you are looking for