Droid razr maxx won't charge?

My droid razr maxx won't charge past 40%. I still am using the original charger and have tried charging while the phone is both on and off... Any suggestions?

As Rc indicated some USB's can have issues I have't seen any troubles in the one's that I currently own but I have more than one that I can use Plus I have the old Traditional OEM charger's that Motorola currently sell's but's not included in the box with the phone) The one you see below is one that I have and is usually found with an accessory..
If the phone is not passed the 14 day return, box it up with it's papers and return it to the store and have a Rep check it out with another charger if it works ok and you want to keep it Go a head) But if you'd rather exchange for another one see if the Rep will let you do it. Good Luck on your Decision.. b33

Similar Messages

My Droid RAZR MAXX HD was charging and suddendly the screen went blank and I got a green LED

My Droid RAZR MAXX HD was charging and suddendly the screen went blank and I got a green LED and the device does no longer work. I cant get it to reset or power on. All it does is when plugged in it shows the solid LED grren light but i can not get it to do anything.

dbohler,
Help has arrived! Have you tried powering on the device using the alternate method listed here? http://vz.to/1wLVkzX Does your device have any physical/liquid damage?
EfrainM_VZW
Follow us on Twitter @VZWSupport

Droid RAZR HD won't charge with either cable that came with the new phone.

My RAZR HD will not charge using either of the USB charging cords that came with the phone and I have tried several different USB/wall type adapters. I have to use a generic charger (not a USB cord, just a straight outlet to phone type). The data cable that connects the phone to my laptop works so it doesn't seem like it is a connection problem. Is anyone else having this trouble?

Thank you for the reply. After much trial and error I finally discovered
that the USB/outlet adapter cannot be plugged into any type of outlet
adapter (like converting two outlets to 4 or 6 in a wall outlet), extension
cord, or power strip/bar to function. It must be plugged directly into the
wall socket (or computer) in order to charge.
On Mon, Nov 18, 2013 at 10:07 AM, Verizon Wireless Customer Support <

Razr Maxx won't charge above 20%?

Just got the phone last night, everything was working well, today I tried streaming a movie while fully charged. Battery lasted 30 minutes. I had to plug it in, the phone became extremely hot and now it won't charge above 20%?? been on charger for hrs....

Keep in mind that with Verizon, time is not on your side. When I was with AT&T, I had 30 days to decide. Now, since Verizon only gives me14 days, if my phone does anything wonky in that 14 day period, it goes back fast and as often as necessary until I get one that doesn't do something wonky. It might be something a factory reset will fix, or it might be a recurring problem that doesn't happen again until your 14 days have passed. If Verizon doesn't want to keep replacing my new phones every time they hiccup, they need to give me more than 14 days to work out the kinks.
This is not a Verizon bash. I was with AT&T for 15 years, but I'm in an area where Verizon by far has the best coverage, I have had great customer service and I love the phones, but their trial period needs to be longer.

Group Text Messages Won't Download On My Droid Razr Maxx HD

Many times my Droid Razr Maxx HD will not receive group text messages. Often, not always, when I receive a group text I get a message notification and when I look at the screen it simply says "downloading." This downloading can go on for hours. Two days ago one simple text message took 7 hours to download. This is a recent problem probably only going back 3 weeks or so. The other phones in this group text are two I Phone 5's, an I Phone 5 s and a Samsung Galaxy SIII. My phone is used for business and my inability to receive a text quickly is hurting my business. I may as well not have a cell phone. Anyone have any suggestions or ideas?

I, too, am having the same issue. I also notice the phone gets fairly warm/hot at times. This all started after the most recent update. It's highly annoying, as you all know, to see "Downloading 0kb" or "Downloading 30kb" over and over for both group texts as well as standard MMS. Having to turn off WiFi, get the messages/downloads, then re-enable it is a hassle and not one that was present prior to the update.
I've been with Verizon for a little less than 2 years but if pushing out mandatory patches to their phones causes problems like this then I would have no qualms switching to AT&T.
I like my phone and, for the most part, I've liked my service. I've Googled this issue and TONS of people are having it since the update. I hope Verizon is listening to it's customers and working on a patch of some sort.

Droid RAZR maxx issues

Droid RAZR MaxX With 4.1.2 OP System Freezing All The Time. Locking Up. Phone Will Ring And Not Give Button To Answer Call. Have To perform Cache Wipe Every Day. Battery Life Won't Last Full Day. Ready To Throw Phone Away. I UseU Phone For Business Every Day And Cannot Answer Calls Or Get Text To Respond Takes 5 Minutes To Respond To A Text.

Hi kellerfam11!
Sorry for any issues with your device! I appreciate the information you provided, thank you! However, the Droid MAXX is currently updated to 4.4. Please go to Menu/settings/about phone/system updates. Please click system updates to see if an update is available for your device.
Thanks!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Droid Razr & Droid Razr Maxx Accessories the same?

Can someone tell me if the accessories for the Droid Razr are the same as the Droid Razr Maxx? I'm upgrading to the Droid Razr Maxx and wonder if the Docking station, charging cords and car charging cords will work on it. I'm thinking they will, but want to make sure. I believe the plugs are all the same. My concern is mostly the Docking Station.
By the way Ice Cream 4.0 should be coming out this year, but there is no set date for the Droid Razr or Maxx yet. So, it may not be until 3rd or 4th Quarter until it comes out.

I did some digging on this subject after you brought it to my Attention! An this is what i found the Car Dock that was Designed for the Razr is Only for the Razr an Not Maxx you can put the razr in it as a bare phone no Case or Take the insert out an put the Razr that's in a case in it!.
As for the Razr Maxx it has to have the Dock specifically Maid for it So it Will match up with the Dock Pins!! Using the one for the Regular Razr will cause a Miss alignment..
The One Hundred Dollar $100.00 Bundle that Verizon is Selling has the Car Dock for the Regular Razr Only!! It however though has the Home Dock that will Work for Both Razr an Razr Maxx..
This is the Correct Container Box for the Car Dock.. for the Razr Maxx

Can I upgrade a DROID Razr Maxx to KitKat. Tried running updates and it says I'm fully up to date with s/w version 4.1.2 (Jellybean)

I'm running a two year old Droid Razr Maxx with Android v4.1.2 (Jelly Bean). I'd like to be able to take advantage of some of the new fitness devices out there, but they all require minimum v4.4 (KitKat). Can I upgrade my phone to the new version, or am I stuck replacing this two year old phone with a new one? If I can upgrade, anybody know how to make the phone do it? When I run the normal update routine it comes back saying everything is up to date.

So is it maxed out, then, and can't be upgraded to KitKat? Or is there a way I can force it up to KitKat. Sort of like loading Windows 8 on a machine that was delivered with Windows XP. Reason I want KitKat is Jellybean won't support some of the peripherals I'd like to use. Is it hardware limited so it can't support Bluetooth Smart, for example?

Droid Razr Maxx HD wont turn on.

My girlfriend has the Droid Razr Maxx HD. Shes has it for about a month and a half a few days ago it was acting funny so i had her turn it off and then it wont turn back on. I have tried the power+down volume method does absolutly nothing. But when i put it on the charger it shows the green charger light but nothing else at all. Any suggestions?

Hi,
Power button on my R Maxx (not HD) began to fail. But unlike your phone, plugging it into the charger did get it to go on. But once it cycled to black screen it stayed there. Moto replaced the phone. Nuisance moving from one unit to another. But when I did a full hard factory reset before returning the phone, strangely the power button acted much better. But then the phone had been wiped clean so you may not want to venture there.
Raleighrdu

Does the VZW Family Locator work on the Droid Razr Maxx after ICS update?

The VZW Family Locator App from "Play Store" finds the Area-Location of my phone to about five miles, but it will not finish the "refining" action before timing out. Am I leaving something undone or is this App only partially compatible with the Droid Razr Maxx.

Benidle, I'll be happy to assist you with Family Locator on your Razr Maxx. The app is compatible, but I just want to make sure that you have the feature active on your account as well. The app in the PlayStore is free to download, but there is a $9.99 charge for Family Locator. You can add this feature on your account by logging into My Verizon.
If you have the feature and are still receiving this error, make sure your location settings are all turned on in Settings, Location Services.
Let me know if you need further assistance!
MarquiaF_VZW
Follow us on Twitter @VZWSupport

DROID RAZR MAXX Issue, Screen Issue

My one month old Droid Razr Maxx, has encountered an issue and is useless exept to tell the time. I was trying to change my wallpaper when the phone became very slow and laggy. The screen then flickered a little and went black. Next, it rebooted and then the home screen went black, except for the status bar which looks normal but will not drop down. Once the screen goes black from inactivity (even trying to press the touch keys produces no effect), pressing the screen unlock button will not turn the screen on. The screen will only turn on when connected to a charger. I had recently downloaded the gallery lock app (Morrison Smart Software), which seems to have mostly good reviews. I have performed 3 or 4 hard resets thus far. I need help fixing my phone. I can't remove the battery on this phone, and then screen isn't working correctly so I can't do a factory reset.

Can you boot into SAFE MODE ?? You can also UNINSTALL that Gallery Lock APP from the online Android Market (PLAY).
Safe mode:
- Power Off
- Power On
- Press & HOLD both up & down volume buttons at the same time -- for like 3 mins while it boots up. Keep holding these down!
- Phone should eventually come up and say SAFE MODE in lower left corner ..
Does THAT work??? If so, see if that app is in your APP drawer and try to uninstall it.
If that doesn't work, you can boot into the Maintenance Menu using a similar procedure that can get you to the ability to do a Factory Reset, if that's what you want to do.
let us know.

After one year, my Droid Razr Maxx is shutting off on its own.

After one year without problems, my Droid Razr Maxx has begun to shut off and occasionally restart on its own several times a day. Sometimes when it shuts off, it can take as long as fifteen minutes before it will start again.
I have tried deleting all of the applications I've installed since recently before the problem began, but the problem persists. Is this a known issue? Have there been any recent updates that might be causing this behavior? Does anyone have any additional things I can try before sending my phone to Verizon?
Thank you.

I also have this problem which occurs under two sets of conditions. First, if the device is left on charge for a couple of hours after getting to 100% it shuts down and cannot be re-started with the power button. The second is that if I take the device out of my belt holder and leave it alone for a couple of hours, it shuts down the same way,
How to re-start the phone
For both conditions, the device can be re-started by simultaneously holding the power button and the lower end of the volume button. This produces what is called a "soft boot."
It has worked every time so far since the problem cropped up earlier this year. I got the device in March 2013.
Addressing the cause
Verizon in its forums advises users to clean the cache with a complicated series of steps that drop the user into a normally hidden portion of the operating system. See URL below.
https://community.verizonwireless.com/thread/801488
I am using Easy Cache (URL below) to clean out trash files that accumulate on the device, Unlike prior versions of Android, in 4.1.2, here is no easily accessible menu option to do this. So far over a period of several months I have not had any issues with Easy Cache other than its constant promotion of additional Apps in which I have no interest.
https://play.google.com/store/apps/details?id=com.bazinga.cacheclean&hl=en
Note that trash files accumulate quickly and that a clean out at least every other day can remove several hundred megabytes of temporary files.
Theories about the cause of the problem.
The first is that in the case of leaving device on charge for too long produces a false signal to the operating system of an extremely low battery condition and the device shuts down.
The second is that in the case of leaving the device on a desk for several hours,with no detectable motion, sets off a routine in the operating system to protect the battery draining completely. This issue is a head-scratcher since there is really no difference between doing that and leaving the phone on your nightstand for 6-8 hours while you sleep.
Feedback to Verizon and Motorola.
This problem needs to be fixed. A review of various Android forums on the Internet shows a lot of traffic about it some of it going back more than a year. See this shortened version of the Google search string http://bit.ly/13Q6pkp
This is not something you can stick you heads in the sand about as disgruntled customers are reporting in this problem forums, and with increasing frequency, they are returning the phones or seeking alternatives.

Just bought a new Droid Razr Maxx yesterday. WI-FI doesn't work at all.

Bought a new Droid Razr Maxx yesterday 9/23/12. Everything on it works just fine, except Wi-Fi. My phone doesn't even search for networks. I bring up the wi-fi menu and it's just blank. I hit scan and nothing happens. I restarted my phone a few times and it finally brought some up (although they're gone now) and when I tried to connect it would just practically ignore my requests. I'd enter the password in, hit "connect" and absolutely nothing would happen. This isn't just a problem with my home router, It doesn't find/recognize any wireless networks at my major university either. I've never had an issue like this. What can I do? Maybe I should just take it back to my local Verizon store?
Thanks!

To do a Soft Reset You Hold the Volume Down and the Power at the Same Time till the Phone Shuts off let go of the Buttons and the Maxx will re-power itself up.. Give the Wi-Fi another Shot
Here is how to set up your Wi-Fi and since your New to this OS on this phone have a Look at this Link for some Extra Advice: On the Link your Going to it also has Via PDF the Owners Manual witch is really Informative.. B33
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
How do I set up and troubleshoot Wi-Fi issues?
Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
Note: The DROID RAZR will only operate on the 2.4 GHz frequency and will not work on the 5GHz frequency.
Quick links
Wi-Fi set up instructions for Android 4.X (Ice Cream Sandwich) users
Activate Wi-Fi
Obtain the MAC address
Using Mobile Hotspot
Wireless Lan Supported Specs
Set Wi-Fi to work smarter, not harder
Troubleshooting
Unable to stream any media when connected to Wi-Fi network, but can still surf using the web browser.
Ruckus WiFi router issue
Activate Wi-Fi
To turn Wi-Fi on and connect to a wireless network:
From the home screen press the menu key.
Tap Settings.
Tap Wireless and networks.
Touch the Wi-Fi check box to turn Wi-Fi on.
The phone will scan for available wireless networks.
Tap Wi-Fi settings.
The network names and security settings (Open network or Secured with WEP) of detected Wi-Fi networks are displayed in the Wi-Fi networks section.
Tap a Wi-Fi network to connect. When you select an open network, you will be automatically connected to the network. When you select a network that is secured with WEP, enter the WEP (security) key and then touchConnect.
Obtain the MAC addressTo obtain the MAC address:
From the applications tray, tap Settings.
Tap About Phone.
Tap Status and scroll to Wi-Fi Mac address.
Using Mobile Hotspot. Click here to learn more.
Wireless Lan Supported Specs
802.11b/g/n
WEP
WPA/WPA2 PSK
802.1x EAP
Set Wi-Fi to work smarter, not harderTo save battery power, give your Wi-Fi connection a rest when you're not using it. Use the Wi-Fi sleep policy to set your Wi-Fi connection to sleep when the display turns off and reconnect when it turns on.
From the Home screen, press the menu key > Settings.
Touch Wireless & networks > Wi-Fi settings.
Press the menu key > Advanced > Wi-Fi sleep policy.
Touch When screen turns off.
TroubleshootingNote: A software update is now rolling out, and includes enhancements in Wi-Fi performance and more. Click here for full details.Unable to establish connection with the phone
The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Can't connect to Internet
Try a different URL or web site address.
Disconnect and try connecting to the network again.
Enter correct Password (WEP-WAP/WPA key).
If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Cannot connect to certain web sites using HotSpot
A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details
Ruckus WiFi router issueIssue: Device does not connect to Ruckus WiFi router (example model#: 2825)
Description: In DHD11 TA3 we have an IP address conflict between the LTE IP address and the default gateway address with the Ruckus router.
Work around: Change the default gateway address on the router as follows:
Login Router through Browser: http://192.168.20.1
User name: user
Password: password
(user name and pass written on AP)
goto "Local network" under Configuration section on the Left side.
change the field in : "Local IP Address" from 192.168.20.1 to
192.168.0.1
Change :"Starting Address" from 192.168.20.2 to 192.168.0.2
click update settings.Note: We become aware of an issue with a certain Wi-Fi router Router: Netgear N600 WNDR3400, that may experience loss of Internet Connectivity on Wi-Fi signal with the DROID RAZR MAXX.Here's our solution for this issue:
Go to the wireless settings for the Netgear router from a browser on your PC by going to192.168.1.1
On the Router Manager screen, go to the Setup section in the left hand column and select Wireless Settings
Under the Wireless Network (2.4GHz b/g/n) section change the channel from Auto to a static channel of your choosing. (Any number from 01 -11)
Scroll down to the bottom of the Wireless Settings screen and select Apply.
Cannot connect using Netgear WNR3500
If you are unable to connect try we changing the router security to something even more secure than WEP, (i.e. WPA or WPA2).
For Android 4.X (Ice Cream Sandwich) users.
TURN WI-FI POWER ON OR OFF
Touch Menu > System settings, then touch the Wi-Fi power switch to turn it or .Note: To extend battery life, turn off Wi-Fi power when not in use.
WI-FI SEARCH & CONNECT
When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.To search for a network when Wi-Fi is off:
Touch Menu > System settings > Wi-Fi.
Touch the Wi-Fi power switch to turn it and scan. Your smartphone lists the networks it finds within range.Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu > Advanced.
Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect.
When your smartphone is connected to the network, the Wi-Fi connected indicator appears in the status bar.Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.
WI-FI HOTSPOT
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Verizon Wireless for details.To set up your smartphone as a Wi-Fi hotspot:
Touch Menu > System settings > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:
Network SSID: Enter a unique name for your hotspot and touch Next.
Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
Touch Save when the settings are complete.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Securitytype, and entering the correct Password.

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

Ahh. We can still help find the culprit, TeaParty14. Do you have any 3rd party applications installed to play your music? Are you able to hear any audio if you plug the headphones back into the phone instead of rebooting? Any audio for calls through the phone direct or through speakerphone?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Droid razr maxx won't charge?

Similar Messages

Maybe you are looking for