Droid RAZR not supported by Sync My Ride

Less than two years ago I purchased a Droid RAZR and it was compatible with Sync My Ride SMS text messaging. Now that feature is not supported. What changed?

Dub8305
Sounds like a great application, especially for keeping yourself and other drivers safe. Everything I located about your Sync service (if you have a Ford), shows the Droid Razr is compatible; click to confirm http://ford.to/1a231T1 . Any updates to the application or program are not supported by us, but rather by SYNC. If you have verified your phone is up to date on software, please contact them for additional support http://ford.to/1coVgwm .
AdaS_VZW
Follow us on Twitter at @VZWSupport

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Droid RAZR (not MAXX) 4G, service drops on GB and ICS

Okay, the forums are full of threads concerning this issue. The phone loses data connectivity as well as voice. Every person seems to have a different opinion as to when or where their service drops, and I have tried to find a fix (official or not) since I first got my RAZR.
I got my phone sometime in March 2012 from a Verizon store during a promotion. I was happy I can get a phone with better hardware than my DROID X (awesome phone-best I ever had). I didn't care much about the 4G, but I considered it a perk for upgrading.
1. A day later I started having problems with my service. The 4G connection would drop, the 4G icon would turn white and then disappear for good. The phone would have no data connection at all but a few seconds later the white 4G icon would reappear and turn blue later. I thought it is because the 4G coverage is spotty as I was constantly moving from one place to another. But I got home (where I never had problems and Verizon service was always excellent) and it would do the same thing.
2. I have data connectivity and voice service but I turn off the screen. When I turn the screen back on, data connection is lost and I have no service available. I had one error that said "SIM card invalid" or something like that a few times. On Gingerbread I just switched to 3G only and I had no problems. But every time I switched back to use the LTE, I had the same problem over and over.
3. Upgraded to ICS as I figured Motorola and Verizon worked together to find a "cure" for these sudden service losses. I was wrong. With ICS it is even worse. I lose data and voice service very often. In store, Verizon employees are telling me they have never seen problems like mine (liars?). On the phone with CS I am told they do not know of any issues similar to mine. But forums are full of threads of people having the same issue. Answers from VZ employees are not very clear and directs people to a simple Factory Reset, cleaning the SIM card, reinserting the SIM card... basic stuff a monkey could think of too.
4. Some times after a phone conversation, I hang up and immediately after, my service drops. I have to turn the screen off and then back on after about 5 seconds, the service is still nowhere to be seen, but if I leave the screen on for about 10 seconds, the phone will regain its connectivity to the network. THIS HAPPENS IN 3G COVERAGE AS WELL AS 4G NOW.
Steps taken: Downloaded the Motorola app to Restore Connectivity - did not work, I still have the problem.
                    Carefully cleaned the SIM card surface making sure there is no static electricity discharge - did not work, I still have the problem.
                    Factory reset numerous times - did not work, I still have the problem.
                    Removed and reinserted the SIM card - did not work, I still have the problem.
                    Updated to ICS hoping that would solve the problem - did not work, I still have the problem.
                    Anything I do I still have the problem.
So please tell me, Does VZ publicly acknowledges there is a problem with DROID RAZR? If yes why do some people inside VZ deny any issues with it while others don't. Aren't they trained or aren't they reading the same training material the others do? Besides that I am not aware of Motorola or VZ taking any responsibility in trying to fix this.Is there a fix in the works? Please if there is any help for people like me, with the same problem, I think VZ should email owners with solutions. REAL SOLUTIONS because it is possible. I receive newsletters for new phones and plans but none to suggest a fix to issues.
And factory reset after factory reset is not working out for me as I use my phone not to txt my friends or send funny pictures of my dog to my neighbor but for business. This is really affecting and annoying me. And yes, I could switch to an iPhone but Android provides me with a great deal of options in my line of work that iPhone does not have. And yes, I could switch to another Android based phone, but I paid for this one and I want to use what I paid money for.
Again... final question is: Is there a fix, a software fix (I think this has to do with software) for this?
Thank you!

I had EXACTLY ALL of the same issues (plus some Bluetooth issues):
Got my phone in January or February
First instance of this happened about the middle of June (or maybe the third week) for several days before I finally called, believing it was a "hiccup" in the network (still on GB)
Customer Service did some troubleshooting, placed it in "safe mode" to see if it might be an app causing it, factory reset, etc., etc., etc.......
VZ put in a network trouble ticket which seemed to solve the issue (although I don't really know what may have been done) for about a week (now I know that this was a mere coincidence)
About a week or two later (still on GB) it started again; this was maybe a Wednesday
CS troubleshooting, another trouble ticket, etc., etc., and then I finally did a factory reset myself
Friday night (maybe Saturday) ICS is out, and downloaded believing it would fix it.
The problem was resolved briefly (several hours, maybe a full day) and then began again with a vengance
Called, went through all the same humbug, did a couple (or a few) factory resets, and I too, had the "invalid SIM" error show up on the screen out of nowhere ........
Customer Service had me to go to my local Verizon store and get a new SIM (they thought that might possibly be the problem). Got the replacement, and it worked, again, only briefly; just a few short hours later, it was right back to the same old thing........more phone calls
trouble ticket is still out.......
Was even told by the advance tech support person that on several phones with this very same problem, that he actually saw this resolved by simply creating a different, brand new Google account (instead of the Verizon customer's original Google account) during setup, after a factory reset (don't ask me how......). Gladly, this is one step that I didn't take (that's all I need is one more email account!)
Finally, it was determined that it MUST be the device. I really didn't want another phone as I always keep my phones in pristine condition cosmetically, and there was no reason (as far as I was concerned) to swap it.
Reluctantly, I allowed them to send me a replacement. I say, "reluctantly" because my original was a new device but they would be sending me out a "certified reconditioned, like-new" replacement.
After some trepidation, I decided to go ahead; Motorola would probably take a year to get mine back to me after finding "nothing wrong", or the same year getting me a replacement, should I be lucky enough that my original device would act up for them to see that there actually is a real problem. Verizon, on the other hand could have a replacement to me in two days.
Needless to say, it has been a week (5 days) with the replacement and I have to admit that it absolutely WAS the device that I bought originally. This replacement hasn't repeated the problem, (with the exception of ONE VERY MINOR instance of about a 5 - 15 minute window on one day only), and I'm happy to say that it works like my original device did when I first got it.
I got a call after the 3rd or 4th day (I believe it was the 4th day) with the replacement device, from the trouble ticket people (technician who actually works out in the field maybe?) and was told that they have thoroughly checked the network/antenna/tower here and found that there was absolutely nothing wrong, and that everything is functioning as it should.
This problem was continuously happening at my house, so it was natural that I believed something was wrong with the tower here near my house. I live in a good 3G/LTE coverage area near New Orleans and had no problems whatsoever from January/February through the first part of June, so it was only natural that I thought it must be a problem with the tower.
I thanked him, and told him about the replacement, and he told me that's what he was going to suggest next, and it was the only suggestion that he had left.
Just know that in the course of all of these calls, I was told by at least a few reps (2 for sure) at Verizon that they were aware that this IS a problem on some of the Razr's and Razr Maxx's.
If this is as bad for you as it was for me (and I'm confident that it is), then I would call Customer Service - don't go to a store. Tell them EVERYTHING that has happened, everything that you've done to attempt to resolve it (including the painful process of factory resets), and what I've described here.
If you're okay with a "new" (read: replacement) device, then I'm sure that they can get you a replacement out in short order. As far as it looking new, you would NEVER be able to tell cosmetically that this isn't a brand new device.
I hope that this was able to help you, as well as all the others, with this issue.
Good luck everyone, and God bless you.
Message was edited by: Colin Pipkins
Okay, so regrettably, I must report to everyone that the replacement followed suit after only 6-7 days. It lost 4G connectivity and jumped to 3G and that's where it stayed.
So I call Verizon and after a brief conversation, they asked if it was okay for them to transfer me over to Motorola for them to troubleshoot and I said that I'd be more than glad to speak with them.
Here's the breakdown:
After a lengthy call (an hour and twenty minutes), allowing them to remotely connect to my phone, and the Level 2 Tech seeing for himself that it's on 3G in a full 4G area, he tells me that there's nothing more that can be done.
WHAAAT?!!!
He said that if I want to send it in to Motorola they'll look at it, and if they did find anything wrong with the phone they'll send me a replacement, but if they DON'T find anything wrong with it (which I'm sure would be the case), they will simply send me my phone back, and that it will be Verizon's network that is the problem.
In this scenario I would need to find a replacement phone to use while my Razr goes to Motorola (for them to find nothing wrong with of course, and blame everything on Verizon's LTE network) only to get it back weeks later and be totally inconvenienced (this has been going on since June).
The last thing he said to me before getting off the phone was that they have similar devices with other carriers and they don't have any of these problems with those devices.
I've started searching the other devices forums here in the Verizon Wireless Community and I'm beginning to see a pattern. The same issue is happening with quite a few of the other 4G devices so I'm not really sure that another device (different manufacturer) is even the answer.
They have sent me yet another Droid Razr and I can honestly say that this will be the last one. If I can't find a device that will actually keep/hold LTE connectivity then I may have to go back to Sprint. Their native coverage is nowhere near Verizon's but they also don't have much 4G coverage right now.
If I'm going to have to be on 3G anyway, I may as well pay less than I'm paying now - or at least pay the same and not have to worry about going over on data.I guess we'll see how this replacement works out and go from there.
Anyhow, just know that it may not be a Razr/Razr Maxx problem after all.
Hopefully, they can get this sorted out and we can all get back to life......

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I just picked up a USB Bluetooth adapter for my computer, so I thought that I would try the iSync capabilities of my RAZR v3 (the regular old one). However, while I can pair my computer and the phone together, I cannot add the phone to iSync. When I attempt to load it, is shows me a generic phone icon and tells me that my phone is "not supported by iSync."
Now from reading Apple's support documents as well as people ranting and raving about how good the bluetooth integration is between a RAZR v3 and iSync, I would like a piece of that action. Does anyone have any idea as to what is going on and how I can fix it?
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PowerBook 15" 867 MHz Mac OS X (10.4.5)

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I have an upgrade in 4 days but yesterday my Droid Razr just stopped taking a charge. I tried the wall charger and car charger and neither worked, but they both charge my boyfriends phone. It's not even showing up that the charger is connected (no green or lightning bolt while charging). I just moved to a new state and rely on my phone to talk with family and friends. Does anyone know what the problem could be? Or cost to fix it?
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Hello kelder1, a working phone is super important! Was there any physical or water damage on the phone? Any discoloration or debris in the charging port of the phone? Repairs would be done through the manufacturer of the device which is Motorola. For pricing, you can reach Motorola here: http://bit.ly/TlPAMw
WiltonA_VZW
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Follow us on twitter @VZWSupport

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0A.74
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I have tried using imap.mail.me.com and that does not work either. I tried the p07- prefix, and that too does not work. The only error it providfes is that it cannot connect to the server, and no other information is provided.
I was on with verizon support, apple support, and motorola support and no one knows what has happened or has any solution.
Have others encountered this problem recently? I have seen postings from last year on this, but nothing recently.
If others have solutions, please post.
Thanks

I had the same problem. Took me a long time to figure out but just got it working with Motorola level 2 support. For some reason the settings changed and they are different settings that what I got to work using the K-9 app. Basically, you need to change the incoming and outgoing server settings from what they were! incoming server is imap.mail.me.com. Use port 993, ssl/tls (accept all certificates) and authentication method should be LOGIN. Outgoing settings should be smtp.mac.com with port 587, require sign-in, authentication method is PLAIN

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Why does my aol mail not sync properly with the Droid Razr? Never had the problem with blackberry but now I deal with a great deal of spam & duplicating tasks

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This may sound stupid, but I'm gonna throw it out there anyway. Is it possible, that if I have enough junk on my desktop it might disrupt the signal? It seems odd, but it kind of looks like my signal is strong and relatively steady now that I've cleaned my desktop. I do tend to get very cluttered. I use a lot of reference images and save text clippings to use later... it just piles up very quickly.
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DroidRazr,
Good morning! I know the importance of a monthly view on the calendar, as I was just looking for this on my Galaxy Nexus the other day! I recommend checking out the Android Market for a calendar application (or even widget) to get the experience that you enjoy the best! That's the great thing about the customization of Android. I'm glad you love the phone otherwise, I'm sure the Market will have what you need to love everything about the Droid Razr.
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Here's the Instructions:
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/87420/action/auth <> Safe Mode
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/93162/p/30,6720,8417/action/auth <> Cache Partition Clear

Hotmail is not live on droid razr.

I have to keep hitting the sync button for hotmail. On the blackberry the hotmail was synced and live. Now on this phone you don't know if you are going to get your email or not.

Give these instructions a Look and see if they can Help get you mail Going or Get to Sync:
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/72004/~/how-do-i-set-up-hotmail-using-the-droid-razr-%2F-razr-maxx
How can I set up Hotmail?
For Android 4.0 (Ice Cream Sandwich) users, Click here for instructions.
To setup Hotmail on your DROID RAZR once you have already set-up your phone, follow directions below. If you are adding Hotmail account during your phone's initial startup, skip down to Set-up account menu (Instruction #3).
Open Applications tray, touch My Accounts
Select Add Account
You will be at the Set-Up accounts menu with several other social network icons.
Select Email icon
Enter your full Hotmail email address, including "@hotmail.com" domain name in all lower case.
Enter Hotmail password.
Leave Automatically configure account checked.
Tap on Next. phone will connect to your email server and state "Success!" if account was set-up correctly.
Your account is now set-up. Please test sending and receiving an email. If you are having issues sending email from Hotmail after set-up, edit the Hotmail account Outgoing server settings, uncheck Use secure server and change the outgoing port from 25 to 587. (Use 587 for sending/outgoing settings with Wi-Fi )
You should be able to send Hotmail email on port 25 if you are not on Wi-Fi .
During the connection, you may be asked to complete a manual set-up if your email provider is not recognized, your email address/password is incorrect, or if your email provider has restrictions on mobile email set-up. Please check with your email provider to obtain all the information above. You will need your POP3 or IMAP port and server settings to complete a Manual set-up. If you have this information ready, proceed to next section regarding Manual setup.If prompted for manual setup, touch Manual setup. You can also get into manual setup by unchecking Automatically configure account after you entered your email address and password.
Touch General Settings, confirm information in all General Settings fields are correct. Make any necessary changes, then select OK to exit this menu.
Touch Incoming Server.
Select POP Mail Server
Enter POP3 server - pop3.live.com
Activate check on Use Secure connection and Verify Certificate
Enter Port 995
Enter / Confirm your Username (complete email address including the @hotmail.com)
Enter / Confirm your Hotmail Password
Tap on OK
Select Outgoing Server
Enter SMTP server - smtp.live.com
Do not check Use Secure connection, but check Verify Certificate
Enter Port - 587 (or 25 when Non-Wi-Fi)
Enter or just confirm your Username (complete email address including the @hotmail.com) if already displayed
Enter or just confirm your Hotmail Password if already displayed.
Tap on OK
Tap on Other Settings
Select length of time messages will be kept on phone. (1 week, 2 weeks, 1 month, 2 months, Never Delete Messages)
Tap on OK
Tap on OK again to submit Hotmail set-up.
Your account is now set-up. Please test sending and receiving an email.
If you are having issues sending email from Hotmail after set-up, edit the Hotmail account Outgoing server settings, uncheck Use secure server and change the outgoing port from 25 to 587
You should be able to send Hotmail email on port 25 if you are not on Wi-Fi. If you are using Wi-Fi, use outgoing port 587.
***You can also bookmark the Hotmail Web Brower internet address into your DROID RAZR for full Hotmail functionality and access to your personal folders at http://mobile.live.com
Hotmail, Live, and MSN email accounts now supports CorpSync connection for email accounts.You can get your email, calendar, and contacts pushed automatically to your phone using Exchange ActiveSync (EAS). EAS keeps everything in sync between your phone and Hotmail, so whatever you do on your phone, like delete an email, add an appointment, or update one of your contacts with a new number, will also be reflected on the web, and vice-versa.
From the home screen, touch Apps > My Accounts > Add Account > Corporate Sync
Enter your email address and password.
Enter the following settings:
Field
Setting
Domain
Leave this blank
Password
Enter you password
User name
[email protected], [email protected], [email protected]
Use Secure Connection
Enable
Proxy
Leave Blank
Server
m.hotmail.com
After the account has been validated, go to Settings > Accounts, look for the new account that was just created; it will have the same name of the account that was used to start this setup process.
Select the correct account name; then tap on General Settings and change the account name to the correct name for your Exchange account followed by tapping on OK.
Transfer Hotmail contacts to your phoneTo transfer Hotmail contacts to your phone:Export your Hotmail Contacts
Sign in to your Hotmail account.
Click the Contacts tabs.
Click the Print view.
Align the cursor with the first letter of the 'Name' column.
Highlight your contacts by holding down the cursor and dragging it down the list.
Hold down the 'ctrl + c' keys to copy the list.
Open Microsoft Excel (or a similar spreadsheet program that supports comma separated values).
Select cell A1 in Excel (the top square on the left side).
Hold down the 'ctrl + v' keys to paste.(Note: Do not use 'Paste Special' command.)
Select File > Save as and type 'CSV (Comma delimited).' (Note: Make a note of where you saved the file.)
Import Contacts into Google Gmail:
Log on to Gmail, and then click Contacts at the top of the page
The Contacts list opens in a new window
Click Import Contacts
Click Browse, and then navigate to the .csv file that you created in the "Export Outlook Contacts" section of this article
Select the file, and then click Import Contacts
After your contacts are imported, a dialog box appears and displays the total number of contacts imported
Import to your phone:
On your phone, from the Home screen, press the Menu key
Touch Settings
Touch Accounts
Select your Google account marked with a "G" icon
Make sure Sync contacts is checked with green checkmark.
To immedately sync contacts, press Menu button, tap Sync Now
Your phone will now sync and transfer your contacts from Gmail to your phone
Adding a Hotmail Account using Android 4.0 Ice Cream Sandwich
From the home screen touch > Settings > Accounts & Sync
Tap Add Account > Email
Select Windows Live Hotmail to add.If you would like to manually set up your account, touch Other from the email accounts screen.
Enter the username and password. Your email account will be able to set up automatically.If you are unsuccessful with setting up your account automatically, touch Other from the email accounts, enter your email address and password and touch Manual Set up.
Select POP3
Use the following settings:
Username: Enter / Confirm your Username (complete email address including the @hotmail.com)
Password: Enter / Confirm your Hotmail Password
POP3 server: pop3.live.com
Port: Enter Port 995
Security type: SSL/TLS
Authentication Method: Auto
Touch Next.
SMTP server: smtp.live.com
Port: Enter Port - 587 (or 25 when Non-Wi-Fi)
Security type: STARTTLS
Authentication Method: Auto
Touch Next and select the desired Inbox checking frequency

Droid RAZR not supported by Sync My Ride

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