Droid razr

i have the droid razr and it's awful. it's always glitching, freezing, during on and off by itself out of no where, the screen and the back of the phone get really hot like it's been laying outside or something. and worst of all the screen will just sometimes randomly go black for a long period of time. i don't think this could have happened from me dropping it, because it was doing all this before i dropped it and i've only dropped it a few times. but do you think Verizon will replace my phone if i tell them this? or do you think they'll just say it's from the phone being dropped?even though it was happening before the drops. and cna someone, anyone, please give me advice or an answer as soon as possible. it's greatly apprecatied!

Thank you all for your response. I appreciate you taking the time to help out our fellow community members.
@sydddnneey,
Having issue with your phone is never a good time and I’m here to help!
How long have you had this issue? Have you tried a soft reset http://bit.ly/tb2reb? Did you notice these started after the ICS update? One thing you can try is a hard reset. This is recommended after a large software update like the ICS.
If you are still having these issues after the hard reset http://bit.ly/tQ0nkT we may need to look into replacement options. As long as there is no physical or liquid damage and you’re under the warranty it can be replaced at no cost.
Post back if you need further assistance after the hard reset.
John B
Follow us on Twitter @VZWSupport

Similar Messages

Thoroughly disappointed with Droid Razr

I paid a premium price less than a year ago for a LEMON of a phone -- the Droid Razr by Motorola. I have now replaced by new phone with three (3) refurbished phones because of the faculty Google operating system and poor manufacturing by Motorola, which is now owned by Google. Sorry I abandoned my old Blackberry, but I feared the RIM would not survive.

If you could explain the problem you are having, somebody here might actually be able to help you.
And FYI, the RAZR was already being designed, probably built, possibly released before Google took over. Sounds like you have some pre-determined issues with Google, which should probably be addressed to Google themselves.

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

I recently lost my contacts (droid razr m). How do I get them from my PC to my phone?

I recently lost my contacts (droid razr m). How do I get them from my PC to my phone?

It depends on where they were backed up, i.e., Google, Verizon Cloud?

Droid Razr Calendar Events synced from Gmail not visible in month only in Agenda

In my old windows phone, I could see the events of the day in the monthly view, but on my droid razr, I cannot see what events there are in the monthly display but only in the agenda display. I have searched and still not able to find if this is possible with the droind razr. I can see in the Google calendar the events showing in the monthly display. Any suggestions is greatly appreciated. I love the phone, but not this lack of calendar visibility. Perry

DroidRazr,
Good morning! I know the importance of a monthly view on the calendar, as I was just looking for this on my Galaxy Nexus the other day! I recommend checking out the Android Market for a calendar application (or even widget) to get the experience that you enjoy the best! That's the great thing about the customization of Android. I'm glad you love the phone otherwise, I'm sure the Market will have what you need to love everything about the Droid Razr.
Thank you!
AdamE_VZW
Follow us on Twitter @VZWSupport

I currently have a DROID RAZR M and I'm 1 year into my 2 year contract. Since the Kitkat update, the phone won't stay charged and it's very buggy. I know this is not Verizons fault but it's also not mine. I would like to change my phone to an iPhone 5s

I currently have a DROID RAZR M and I'm 1 year into my 2 year contract. Since the Kitkat update, the phone won't stay charged and it's very buggy. I know this is not Verizons fault but it's also not mine. I would like to change my phone to an iPhone 5s and keep my same plan but switch to the Edge program. Is this possible? I don't think I should have to pay an early termination fee or anything like that since my phone has become almost unusable. I know under normal circumstances you have to wait 2 yrs to upgrade but due to the update and the poor service I'm now getting I hope Verizon can make an exception. Thank you.

How recently did you switch? If it's less than 60 days, then Verizon simply reinstates your previous account. The fact that you were on the EDGE plan and mailed the devices back, and they apparently are somewhere in the system, could cause complications, and it might just work out that you just go back on the same plan and they set you up with the same devices. I'm not sure how it will go - but since you are still being billed for the devices...

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

Ahh. We can still help find the culprit, TeaParty14. Do you have any 3rd party applications installed to play your music? Are you able to hear any audio if you plug the headphones back into the phone instead of rebooting? Any audio for calls through the phone direct or through speakerphone?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Droid RAZR maxx hd glass

Having a problem with a brand new phone sucks. No one knows what to do. I recently purchased a DROID RAZR Max HD and the employee put a screen protector on for me in the store. I removed it a week later because he screwed up. After I removed it the glass has these places on it that look strange. Not quite sure how to describe it other than trying to pour water over a waxed surface. These "marks" are around the edge of the glass and in the two places I would swipe my finger across the phone more frequently. I tried cleaning the screen but to no avail. I went to verizon and four employees tried to clean the phone and then said it looked better and asked me if I would like to pay my bill while I was in store. Needless to say the screen has gotten slowly worse. The only conclusion I can come up with is that the adhesive from the protectors removed some sort of coating on the screen. Anyone have any ideas? I'm going back to Verizon today and going to raise some more hell. Please let me know if anyone is having similar problems with their DROID RAZR Max HD or a corning gorilla glass screen. Thanks much, charles

Hey charles craig!
Sorry to hear about your screen problems! I have actually not heard of anything like this happening so I am intrigued. The parts of the screen that are affected, other than visually, can you tell there's anything there? Were you having any problems with the device other that the touch screen? How did you other visit to the store go? Let us know and we can help further.
Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport

Droid razr maxx

I have an Apple Airport Extreme and am trying to utilize the wirelss function with my Droid Razr Maxx...the reception is poor at best on my Droid (3 units) and Motorolla says to contact Apple for resolution as the Droids have good reception with all other routers I encounter. I assume it is some sort of setup in the router that needs to be changed as my Macbook Air's and other devices have great reception with the router.

Hi Kent K,
Article: HT1365 is about Potential sources of interference. Make sure to go over that because it can be responsible for all kinds of problems.
Hope this helps,
Mario

Droid Razr M: KitKat update problems

Hi there, I have a few questions/problems with my Droid Razr M since the KitKat update was pushed to my device a few days ago.
1. I was on vacation in Europe (Austria/Hungary/Croatia) when the update was delivered to my device. I think the download happened in Austria or Hungary. Now I appear to have a non-US version of the update on my phone. For example, Airplane Mode is called "Aeroplane Mode", and so on. Do I have the correct version of the update? I'd like the version applicable to US phones. Can I re-download it somehow, now that I'm back in the US, and correct this?
2. Bluetooth no longer pairs with my BMW X1. My phone does not even see the car in available devices.
3. WiFi does not work with Bluetooth enabled. My phone will recognize my home/work networks, but will only say "saved", and not connect. I am reading that this seems to be a known issue. I use Bluetooth for my Fitbit and my car (referenced above). I cannot just go to 5G because my work WiFi does not have a 5G option (my home network does have the 5G option). I also would like to be able to use WiFi in public places like I did before the update.
Please let me know how to address these three issues. Thanks!

I had some hiccups when I got the upgrade to my LG G2. I know others have had problems with their KK updates, on Samsungs and even HTC.
I believe the KK upgrade, while in the ideal should leave the phone running perfectly under the new operating system will potentially fail because of the variation in how people use their devices and what they've downloaded, and the fact that some memory isn't initialized properly when the new OS loads onto the device. This is true regardless of phone manufacturer, OS upgrade, and even carrier. I think this is a reality with Android.
I think the only option is to perform what is called a "Factory Data Reset". But first you should backup any important photos, music, or videos, or other downloaded files. You should also jot down where you've placed icons, and even the settings for things like mail (incoming and outgoing server).
After an FDR, you'll have to do some work to get your device back running to a state you are comfortable and familiar with. In my experience, doing maybe 10updates over the years on 4 Android phones, about 40% of the time I didn't need to do an FDR. 60% of the time I did.
It is also possible there are some bugs in the new software load, but a good many of these odd behaviors, across a range of devices (LG, Samsung, Motorola, HTC) occur because people did not perform an FDR following the update.
HTH.

Droid Razr M

Is the Droid razr m compatable with the square? I have heard it works great and I have also heard that it will lock up.. Anyone?

lilith1957,
Help has arrived! To view device compatibility and to begin signing up for Square feel free to visit their web page using this link http://bit.ly/1hlH2h0
EfrainM_VZW
Follow us on Twitter @VZWSupport

Droid Razr Dropping Calls

Is anyone else having problems with the droid razr cutting in and out then dropping the call. Today is the 4th day that I have been experiencing this. I've done a full factory reset twice already and the phone is up to date. Could it be effects from the hurricane? Verizon doesn't seem to have any answers for me. My phone is only 5 months old and have never had this problem until Sunday. They checked the area for problems and there were none. Please Help. I'm getting very irritated and my cell is my only way of communicating.

It Could be if you Live close to the Area Was it Working Ok before the Storm Threw)
One thing i want pass on too ya! After Doing a Factory Reset you need to Let the Phone Get it's Legs under neath of it sort of Speak) it takes a while for it to Get things Re-organized in itself as it was before the Reset and you did two of them) Don't get me Wrong a F.D.R is good thing to do just give the little guy some time to catch up) And it should be fine. b33

Droid Razr problems

Has anyone else had problems with the Droid Razr flickering (flashes on and off in about a second) and it does it all day long for no apparent reason? I have turned it off for awhile to see if it stops, I have removed my gmail accounts (saw in a discussion someone suggested to do this. But when the flickering continued I put my gmail accounts back in). I guess if no one has any suggestions I have to go to the store. This has been going on for about a month but now it seems worse with this recent Ice cream sandwich upgrade. HELP!

Try this;
http://www.gottabemobile.com/2012/07/05/droid-razr-and-razr-maxx-ice-cream-sandwich-bug-fix-update-in-the-works/

Droid Razr M: KitKat Update Fail

I have tried to update my Droid Razr M with the OTA KitKat update and it fails every time. It downloads fine, but only installs about 25% then goes to the Android laying on his back with a exclamation point. It then restarts and says, "Software Update Failed". I have tried several times and even done a hard reset and it still fails. Please help.

Uneventful update: My stock red Motorola M had been gone since I tried to (removed) I had thought (mistakenly) that this indicated my system was corrupted but now I realize the logo is just that...an image.
Before the rest of you posted, I believed that if I did a hard reset, Kitkat would load. But apparently that is not the case.
(removed) though I did have before Tuesday.
Is it possible to wipe delvik and cache with a locked bootloader? If so, how?
Rooting discussion removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Droid Razr - too hot to touch

Having several issues with my Droid RAZR, purchased in June 2012. Current Android Version 4.1.2, Build Nbr 9.8.20-72....
Main issues are:
Battery life - stays plugged in all day & takes about an hour to go from 100% battery to about 65% battery. It's under 50% at 2 hours after being unplugged & is around 20% within 3 hrs.
Overheating is a problem. When not in use (and simply in a shirt pocket) it gets to the point of being uncomfortably hot. Temp in a battery app is between 42-45 C. If I use it for streaming audio, it gets too hot to hold. Heat is also up during any phone activity at all.
Drops in & out of 4G/3G constantly & is much more apt to drop that coverage down to 1x than ever before.
Also notice that the GPS flashes in & out more often recently than before.
Not sure exactly when the update to JellyBean was rolled out to me, but I have had more of these issues in the last 90 days than I did prior to that. I know that within the last 30 days other Verizon users with Droids have told me about abnormal power consumption on virtually all apps on their phone.
Using Advanced Task Killer v1.9.7 & have it set to autokill = crazy and interval = when screen off. Apps set to ignore are Gmail, a Craigslist app, Weather and Calendar. Everything else I have set to kill. Even with those apps, it is still warm to the touch.
Nothing I've done thus far has seemed to help curb the unusual power consumption on my Razr. I've cleared the cache on it several times, and it seems to have curbed the constant heat issue, but not the spikes in temperature that went unnoticed before.
I don't want to do a factory reset on it if I can avoid it, but would if it were the only resort.
Any ideas what else to try?

To answer your questions:
1. First thing Get rid of the Task Killer that can for sure cause the Heating as the ( Task Killer ) is constantly fight the Apps,
It is now uninstalled. I had installed it when I noticed that the Android OS was using a disproportionate amount of the system resources (over 50%).
2. try running the phone in Safe Mode you could have some apps causing the issue as well
I will give this a try. Most apps I notice take 3% or under of power consumption. The big ones are screen (30 second timeout), Android OS (as of now, they are about 70% of the power consumption) and Wi-Fi (at home). Android System takes only slightly more than the most heavy power consuming app.
Outside of the task killer, I had only installed updates to apps over the last month or so. I just booted it into Safe Mode & it got noticeably hot in the center after about 5 minutes.
3. And have you done a System Cache Clear in say the last couple of Months if not i would definitely try that
Yes, several times in the last week or so (Power off, then Vol + and Vol - and Power ), select Recovery,then select wipe cache partition & then reboot).
4. with a follow up of a Factory Reset
I had wanted to avoid doing that unless as an absolute last resort, since I have so many pictures, files, and other things saved on the phone.
and your last question:
5. And one other thing i like to ask are you using the Charger that came with the phone or Charging it Via a Computer if by computer Switch to the charger that came with it in the Box..
Yes (at home). In the vehicle, I am using a charger I purchased from Verizon when I got this phone. At work, I use an AC Charger that was also purchased from Verizon.
Thanks for the help. I will let you know if Safe Mode makes any difference.

Droid Razr M Battery after KitKat Update

I recently updated my Droid Razr M with the KitKat update when prompted. Battery life went from not needing to be charged for well over a day, to draining from 100% before the work day ended with light use.
I contacted Verizon and humored them and did the "battery trouble shooting" things with them, even though it appears to be a well known issue. When the troubleshooting had no effect after a few days, we did a factory reset, which also didn't help. I ended up getting a new phone because I had extended warranty coverage.
When I got the new phone, the battery was a dream, just like old times, after 2 days the system prompted me to do the KitKat update, which I did against my better judgement.
Meanwhile my husband also did the KitKat update on his Droid Razr M and started experiencing virtually the same battery problems. Now both of our batteries drain about 50% faster than they did before the update.
My question is, if this is a known issue with Verizon, why bother treating it like user error? It also seems like to "resolve the battery problem" (which they don't acknowledge is a direct product of the update) they ask users to basically not use their phone normally, but limit their usage to get more battery life, which isn't a solution at all. Is there an actual solution related the the problem (the KitKat update) that I can use to extend battery life on my phone? Or should we both call and request replacement phones since the malfunction is not due to any sort of user error?

Richard-in-Brooklyn
I'm sorry to hear about the sudden trouble with your battery on the Razr M! Let's check into our options to resolve this. Were any new applications added to the phone recently? Does this continue if you place the device into Safe Mode for 24 hours? Here's how: http://vz.to/LZzdS9
RuthW_VZW
Follow us on twitter @VZWSupport

Droid razr

Similar Messages

Maybe you are looking for