Droid Turbo and Lollipop

I just checked out my nephew moto x and it has lollipop 5.0.1 on it and it was pretty sweet. I really want to get the lollipop. I have been thinking about getting a different phone just so I can have it but I like this Droidzilla of a phone. Please tell me they will update us soon. I read somewhere else it said later this year. Is that like fall later or tomorrow later?

Mine worked great with no issues at all. What I didn't like was no option to change text vibration patterns, The new notifications, the new colors, and a bunch of the other little crappy changes that don't make the phone work any better than before

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Bought a Droid Turbo and stored WIFI networks didn't move to it even though I am signed in on the same account?

I have upgraded from the Droid Maxx to the Droid Turbo and none of my stored WIFI networks ported over to it. Is there a manual method to move these over as I have a lot stored in my google account.

Themuzz,
Congrats on the new device! This is a fantastic device. However, we do not have the ability to transfer over WIFI connections. You would have to enter the connections in.
RobinD_VZW
Follow us on twitter @VZWSupport

Droid Turbo And MyFordTouch

Whenever I send or receive a text message while my Turbo is bluetooth-connected to my 2011 Ford Edge with MyFordTouch the Bluetooth stack on the phone crashes and the phone disconnects from MyFordTouch. Sometimes it re-connects....Argh!

You may have to get the firmware/software updated for your vehicles myfordtouch system. Because this is a newer phone, your system may not support the Droid Turbo's bluetooth capabilities. If you can't do this yourself, you may need to have a dealer install it. Check this website and see if an update is available for your vehicle:
https://support.ford.com/tools/account/sync-software

Droid turbo and Android 5.1

When will android 5.1 be installed on my droid turbo?
RONC

rechmbrs, I can understand wanting the latest software on your device. I was able to do a little research. At this time there is no date of when the software will be released to the Droid Turbo. You can always stay up to date with the latest software information by following this link and clicking on your device: http://spr.ly/6588fJ5O
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Droid Turbo and ringtone makers

Any idea why none of the ringtone makers will work with the turbo???

I guess its a third party app. I can use ring droid or any other ringtone maker.....also the help section doesn't work....I'm sure there's more apps that won't work but I've only had the phone for about 36 hours now.....I'm not liking it. I liked my razor M and the wife's maxx.

What happened to the Droid Turbo Link and where is the Sony xperia Z3v?

There was link for the new Droid Turbo and now it is gone. Does that mean they are having problems with phone and want to hide it? Is there going to be a Sony xperia z3v link also? I am trying to decide between these two phones and knowing the problems of both (if any) helps me to make a decision. Thanks

Davidoo You can also find a picture & Link to the Droid Turbo on the main Paige of the Forum under Featured Places but why it was pulled from it's Original is past my knowledge on here.. Hopefully it will return
Just Forgot they Done some Maintenance on the Forum the other day that could be why it Vanished..

How do I delete ALL emails on Droid Turbo (pop3)?

I have a Droid Turbo, and love it. But I cannot figure out how to mass delete (all) emails from the phone. I use Pop3 to my email.
I know you can swipe individual emails to delete or press and hold on an email to select, then do the same individually to many and then delete, but I cannot find a "delete all" option like my previous Droid Maxx. Because I haven't been able to keep up with it, I have over 999 emails sitting in there with no way at the moment to delete them all unless I spend a few hours deleting each one, one by one.
Any help here?
Thanks.

That is extremely disappointing. If I delete the account from my phone, will it delete all the messages that way? I might have to find a way to delete and re-add the mail into the phone as the current amount of messages is a large bloat to the phone.
Also, where do I suggest this "delete all" be added to the phone? This was on the Droid Maxx and previous versions. It is odd they would remove an option that could cause extreme bloat.

How do I change the gmail account associated with my droid turbo on the gmail app?

I've tried to change Gmail accounts on my new Droid Turbo and haven't been able to do it. The phone says I need to do it on the Gmail app but when I go to the Gmail app I can't find anyplace to change accounts.

Go to settings, down to accounts, click Google, click your email, then click to the top right and remove the account. then add in your new gmail.

Moto Display Issue- Droid Turbo

I recently got a droid turbo and it was working perfectly. I have the Moto Display turned on. It was working perfectly and when a notification came up, I would hold down on it and it would show me a short summary, such as the subject of the email. Now, the notification comes up but when I hold it down, the summary doesn't come up. It just shows a blank spot.
Any Ideas?
Thank you!

Hopefully you see this before doing a hard reset of the device.....
You may have set the option "More Privacy - hide notification details when using any screen lock."
This will display the exact behavior you are describing when using a lock screen other than swipe. Including PIN, password, facial, etc.
In order to change this setting: from your homescreen, tap the app drawer> swipe through to find "Moto" and tap to open> Tap the Gear icon (settings) in the top-right corner> Tap Display> Untick the More Privacy option.
Hope this helps!

SoftCard not working on my Droid Turbo

Hi all, I just got my droid turbo and I love it but the softcard app won't work. When I go to create an account it says that the phone is not connecting to the 4G/3G network and it clearly is because I disable wifi and can see that it's on the 4G network. Any advice?

That's the issue I'm having now. The problem is I turned wifi off, restarted my phone, am on 4g LTE, and still get the data. Working with Verizon on that now, but not hopeful. Might have to stick with Google Wallet only...

Droid turbo in exchange 2010

have tried putting exchange account on my droid turbo 3 times now it keeps telling me bad username or password I know my credentials are correct because I remove it off my droid Maxx and Re entered and connects fine anyone else seeing a problem with the Droid turbo and exchange and does anybody have a workaround

cp1036,
Having email on your phone is a great feature of your phone. I am sorry to hear you are having issues with the email. You would need to reach out to your IT department for assistance on your username and password.
RobinD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Droid turbo lollipop update/soak test

Any ETA on lollipop for the Droid Turbo?

Software updates are exciting gbcarli! At this time we do not have any information regarding software update. However, you may register for alerts on new products and services by clicking, http://bit.ly/dDumph You may also visit http://vz.to/14N84ef to check on new available software.
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Droid Turbo OS update - NOT Lollipop

The Droid Turbo has a software update, but it IS NOT Lollipop (which was the rumor when the soak test invite went out). It's a bug fix for VoLTE. More info. can be found here:
http://www.droid-life.com/2015/02/22/latest-droid-turbo-update-isnt-lollipop-after-all-just-a-volte-fixer/#more-161939

I'm glad you chimed in Davidoo thank you) I guess I was looking at it that the update this latest one would help the one's that were still asking for an update or something to help render what issues some of customers were still mentioning about and what I was being told at our local store that was to stay away from the phone, Even though there was update the one mentioned in December.. I guess you really don't know what a unit is doing unless you have one in front of you I wished I'd had one as a Test Unit or one as personal unit to go off of..
I would still Like to get one I really like the Nylon one and the Red one is really cool as well would it be ok to talk further more in a Direct Message when you have some free time I'd appreciate if we could.. Thanks again for replying b33

3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service

If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Me? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device.

Droid Turbo talk and surf at the same time

Hello,
So I just brought my Droid Turbo home and have started testing it. I bought it knowing that it only had one antenna, but I had read that a new update was pushed that allowed for simultaneous talk and surfing. My software update is up to date (21.44.12.en.US), and the notes on the update even mention this feature was included in the update (why it is a "feature" and not a standard is beyond me). I just tried it again, and I can't surf and talk at the same time. Can someone explain this issue; is it only possible when using advanced calling over XLTE? The discussions I could find on here were all dated 6 months ago (before the latest update).
Thanks.

Yes, they both have to have Advanced Calling for HD voice to work....but that is not what the OP was inquiring about. You can do simultaneous calls and data with the Turbo with ANY other phone (cell or landline) as long as you have Advanced Calling enabled on your phone. The HD is an EXTRA feature that makes for better call quality if both have Advanced Calling, but I assure you that you can make regular voice calls the same as with any other device, AND use data calling any cell or landline once you have it enabled on the Turbo.

Droid Turbo and Lollipop

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