Droid Turbo battery issues

I have had my Droid Turbo for 3 days now and the battery has not been very impressive. I have switched networks from global to LTE/CDMA and WiFi scanning off along with screen on auto brightness and after I unplug phone from a charge it drops 2% within 10-15 minutes and continues to decrease gradually with little to no use. Any ideas?

Even new phone Li-ion batteries need to have build charge lifecycle sometimes. Do a full 6-8 hour charge with device in sleep mode, next run it down to about 35 % and then a 3- 4 hour charge. After that use your Droid and take it down to 20%. Another 6-7 hour charge and then down to no lower then 5-10% and one fuller 8 hour charge. At that point your battery should be built to a normal life cycle. This should eliminate your battery problem if all is working normal.

Similar Messages

Droid RAZR battery issues

I am having major battery issues now with my Razr. Let me explain some of the things I've observed.
Number 1. When discharging it might drop to 99-98-97-80-40-39-38-20-4% as I witnessed today, right before my eyes while using it in a matter of a few minutes, and it gets hot too. When charging, it will charge up normally to around 30%, then jumps to 100 and says charged.
Number 2. This seems to be a much bigger problem when using 4G. I just recently got 4G here, and ever since then, my phone is always a little warm and just eats the battery. I'd noticed this before, when traveling from here when it was still just 3G, to a 4G area. It is such a problem that when I went to Florida this past summer, I had to stop at the verizon store for them to check it out, because it was dying way more rapid than I was used to, always being on 3G at home.
My phone is so bad now, that I dropped it from 100 to 4% in around an hour yesterday, and about 50+ minutes of that was idle and screen off. Then again later, I was using it to check the weather and it again went from 80+% to 15%, and quickly dropped to 9% in a matter of moments.
I have changed nothing about it that would cause this level of drain. Location and everything else is off. I checked to see what is using the battery the second time it happened, and is says it is mostly screen and android OS.
Comment edited to start new discussion.
Message was edited by: Admin Moderator

My daughter has had the exact same problem. It worked fine since end of July when we got it as her regular two year upgrade plan until about a month ago. She hasn't added any new apps and hasn't changed her phone behavior. She does all the right things with turning off wifi and I've done the cache partition wipe twice and it sill does it. It gets so hot that the phone actually exhibits a warning message that it needs to shut down. And it happens almost daily now. I've checked what's been using battery and Google Services seems to be the main culprit--with Google Play services and Location services using almost as much battery as the screen. I've also uninstalled updates to Google Play services, rebooted and installed updates again and the overheating/battery drain still continues. I am planning on taking her phone to Verizon and asking for a replacement.
I've scoured the internet for answers and not sure what to do. Hoping it's a phone issue. It seems ridiculous to have to turn off all the connectivity and functionality of a smartphone just to be able to have it work properly.

Droid turbo battery

So I'm on day two of owning the turbo and it seems like my battery life isn't very good. Today I had my phone off of the charger for about 90 minutes and I'm already down to 92%. My galaxy s5 wouldn't be this low by now. Any suggestions on what could be causing this??

As I pointed out on your other thread you started clear your moto Voice settings the cache then retry doing the Voice command in a Quiet Room.. if your still have issues you can Disable it as I have with my Device..
And Give this App a Try it will tell you allot of what your phone is doing all the apps the phones CPU's the Temps and of the battery and CPU it works well and I have been using it for many years on my Droid Phones
System Panel App it is in the Google Play Store or Visit it Via this Link..
SystemPanel App / Task Manager - Android Apps on Google Play

Droid Hd battery issues after update

I have a droid hd and ever since the update my battery drains really fast and I don't always get the notification sound or light that I have received a text. I have done the hard reset and it still draining I had it on for 7 hours and 5 of those hours had no activity at all it was at about 90% then went to like 32%. With the phone having no activity at all the phone should of still been very well charged. I am really disappointed with this update and I know I am not the only one

Hello jodster70! I don't want you having any issues with your device. I know how important it is for your device to hold a charge. I'd like to ask a couple of questions, so we can get to the root cause of the issue.
Before the update, what was your battery life like? In addition, when you mentioned the battery drain, did the screen show 90%, then just changed to 32%? Or did you use the phone (even for just a minute) and the battery drained?
Please supply me with some additional information. I'm sure we can help you with a resolution.
Thanks,
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Droid 4 battery issues?

I just bought my Droid 4 and the battery doesn't even last a workday? And that's with only 2 calls and maybe 40 texts. What am I doing wrong or does this phones battery just SUCK??

kgibbs24 wrote:
Ok I found in my phone where to turn the 3G and 4G on and off. I switched it to LTE-CDM. I saw it switch to 3G.. It has more bars when in 4G. Don’t know if that has anything to do with it. I went to see where my battery says it’s using most of it’s power and it say’s it’s for the screen. 43%. I have it going down in 30sec. And not on large print. I also have the brightness turned down. I’m confused and may be getting a refund. I don’t like having to worry about my phone dyeing. What’s the use in having a smart phone if you can’t DO anything on it for fear of the battery draining.
Not sure what LTE-CDM is, which application are you using?
Battery life should improve after one or two charging cycles, but if you are thinking of returning it, remember you only have 14 days.
I sort of agree with your last sentence. You can read in the forums stuff like "My battery lasts [day or more] if I turn off 4g/Wifi/BlueTooth/Background Data/etc.., screen brightness to minimum etc" I don't find the droid 4 like this (lost power in Sandy for 24 hours, phone was fine!) Turning off stuff you really don't use (e.g Bluetooth if you don't need it) is fine, switching 4G and and off is a pain but is only a "short term" need (until 4G is everywhere), too much other stuff does ruin the point of the phone.
If things aren't OK in the next two days, consider returning for longer-life models such as the Razr Maxx or possibly an iPhone.

Alarming battery Drain, possibly Advanced Calling?- Droid Turbo

Hi all, I haven't had any issues with my Droid Turbo since I got it, and it's actually the best phone I've ever had.
Here's my issue though: Usually overnight it will drain around 3-4%, but last night something bizarre happened. I charged the phone up to 100% and went to sleep, when I woke up it was at 60% with something called RCS running all night. I have no idea what that is but I want to inform Verizon that this happened to me. I think it's something to do with Advanced Calling so I turned that off. So far the phone is normal, but I wiped the cache partition to be safe.
Has this happened to anyone? How do I fix it? I hope Lollipop comes out soon....I heard a VoLTE fix of some kind was coming, hope this is it.
Thanks

Low volume and fuzzy feedback? Ouch. Funny how it was just consuming resources. Not good. Might be at root cause for other people having battery issues after upgrading to Lollipop. Where did you disable it?
I think on other devices, people found it dropped calls, so I think they disabled it to improve call reliablility. Guess it's a Work In Progress sort of thing.

Droid Turbo Inaccurate Battery Percentage and Fast Draining

As of yesterday, when my Droid Turbo needs to be charged, and I plug it in, the battery percentage will go from 20 percent to 100 percent in under 5 minutes. Then will drain super quick. I spoke with Verizon's Tech Coach who instructed me to clear the partition which was done. I then completed a factory reset, and even tried a different charger to see if it was that and I have the same problem. Has anyone encountered this issue as well?

We want to make sure you have the power, Rip4luv! Are you using the original charger? Does this happen on multiple wall outlets or USB ports? have you recently installed any new applications or updates when this began?
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport

Battery Issues with Droid Pro by Motorola

My wife and I recently got smartphones. I got the Casio Commando, and she got the Droid Pro.
I've been very happy with the Commando, but she's had nothing but issues with the battery on her Droid Pro. She has to constantly charge the thing, even when she has all the background data, GPS, everything turned off on her phone. It just seems to drain like nobody's business. She tried an app killer program, and that didn't work.
Anyone got any suggestions for a couple of smartphone rookies having battery issues?
Aside from the battery problem, the phones have both been fantastic.

I had similar problems with my origianl Droid and battery.
Verizon replaced my battery and it was very much improved. I normally have no problem getting a full day with normal use.
Make sure WIFI is turned off as well and that e-mail is NOT set to "Push" mode (constantly checking for e-mail). I have mine set to check for e-mail every 30 mintues.
Also, be sure to check "settings/application/running Services to see what is using up resources.

Issues with Droid Turbo

I recently purchased a Droid Turbo from Best Buy. After a few days the phone stopped working. I took it back and got a new one, however now I am having issues with the sound notifications. Sometimes the phone doesn't make a notification sound when I receive a text or email. Also the phone lock sound doesn't work either. I have checked the sound settings and everything is on. What should I do or try?

I'd Return it for another new one hopefully 3rd one's the charm and it has no issues. If ya return this one and the one you get does the same I'd look at getting your money back and Try another source Like going to a Local Verizon Corporate store to buy it) But as I mention hopefully 3rd time is the charm and you see no issues..
Good Luck.! b33

IF YOU ARE HAVING ISSUES WITH THE DROID TURBO BEING SLOW

IF YOU ARE HAVING ISSUES WITH THE DROID TURBO BEING SLOW ON WIFI JUST TURN OFF GLOBAL MODE!! DONT ASK ME WHY THIS WORKS BUT IT DOES. I TOOK MY FIRST PHONE BACK TO THE STORE BECAUSE I THOUGHT IT WAS DEFECTIVE BUT THEN MY REPLACEMENT DID THE SAME THING. GLOBAL MODE IS WHAT THE PHONE IS SET TO USE OUT OF THE BOX. I SWITCHED IT TO LTE/CDMA AND NOW IT WORKS FLAWLESSLY. AWESOME

I'm glad you had luck with this. I have the same issue, and i've replaced the droid turbo 4 times. I've tried it on 4 or 5 different wifi networks and it doesn't give me any type of speed at all.

Droid Turbo defective battery?

I purchased my 64GB Droid Turbo on the 30th and have tried everything I can think of but I can't seem to get more than ~8 hours of battery life. I have already been in contact with motorola and performed their recommended "clear partition", done a factory reset, turned off data and location when not in use, only sync over wi-fi, etc.. Ideas? or bad battery?

Like Tidbits pointed out a Li-ion battery needs to have a rebuild charge sometimes. Do a full 6-8 hour charge with device in sleep mode, next run it down to about 45-50 % and then a 4-5 hour charge. After that use your Droid and take it down to 30%. Another 6-8 hour charge and then down to no lower then 20-25% and one more full 8 hour charge. At that point your battery should be rebuilt back to a normal life cycle. This should eliminate your battery as a possible problem.

Has anyone had issues with blue tooth in the car with Droid Turbo

Every time I play the music on my Droid Turbo via Bluetooth in my car, I end up having to do a factory reset in order to use the phone via bluetooth. I can tell the phone to dial a number or I can answer a call but the person on the other end can't hear me even though I can hear them loud and clear.

Belynda227,
That's definitely odd, we certainly need to get to the bottom of this so you can use it safely while driving. Have you been able to use it in the past without completing the factory reset? The factory reset deleted everything from your phone, is that the type of reset you're doing? If so, you need to pair your phone every time, which explains the problem. Is your car compatible with the phone? Some cars are not compatible, in this case some features work but not all. Use http://vz.to/11fpca7 to review compatibility.
AdaS_VZW
Follow us on Twitter at @VZWSupport

Moto Display Issue- Droid Turbo

I recently got a droid turbo and it was working perfectly. I have the Moto Display turned on. It was working perfectly and when a notification came up, I would hold down on it and it would show me a short summary, such as the subject of the email. Now, the notification comes up but when I hold it down, the summary doesn't come up. It just shows a blank spot.
Any Ideas?
Thank you!

Hopefully you see this before doing a hard reset of the device.....
You may have set the option "More Privacy - hide notification details when using any screen lock."
This will display the exact behavior you are describing when using a lock screen other than swipe. Including PIN, password, facial, etc.
In order to change this setting: from your homescreen, tap the app drawer> swipe through to find "Moto" and tap to open> Tap the Gear icon (settings) in the top-right corner> Tap Display> Untick the More Privacy option.
Hope this helps!

Droid Bionic Extended Battery Issue

I dropped my phone, only about a foot and the battery pack didn't even pop out. I've had bigger crashes and couldn't believe this small crash broke my phone. Took it to Verizon. They told me the insurance deductible was $90 (what a rip off). Also the Bionic had been discontinued so they couldn't replace my phone with the same one. I already have the extended battery they upsold me on so I wanted to explore other options. My husband suggested trying my original battery. This worked. Almost paid $90 for insurance for a new phone when the fix was simple. Now I have to figure out what they will do for me since it is a battery issue and not related to my dropping the phone. Thought someone out there might want to know about this so they don't get ripped off by insurance.

How is paying $90 for a $600 phone a ripoff?

3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service

If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Me? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device.

Droid Turbo battery issues

Similar Messages

Maybe you are looking for