Droid Turbo defective battery?

I purchased my 64GB Droid Turbo on the 30th and have tried everything I can think of but I can't seem to get more than ~8 hours of battery life. I have already been in contact with motorola and performed their recommended "clear partition", done a factory reset, turned off data and location when not in use, only sync over wi-fi, etc.. Ideas? or bad battery?

Like Tidbits pointed out a Li-ion battery needs to have a rebuild charge sometimes. Do a full 6-8 hour charge with device in sleep mode, next run it down to about 45-50 % and then a 4-5 hour charge. After that use your Droid and take it down to 30%. Another 6-8 hour charge and then down to no lower then 20-25% and one more full 8 hour charge. At that point your battery should be rebuilt back to a normal life cycle. This should eliminate your battery as a possible problem.

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Droid Turbo Inaccurate Battery Percentage and Fast Draining

As of yesterday, when my Droid Turbo needs to be charged, and I plug it in, the battery percentage will go from 20 percent to 100 percent in under 5 minutes. Then will drain super quick. I spoke with Verizon's Tech Coach who instructed me to clear the partition which was done. I then completed a factory reset, and even tried a different charger to see if it was that and I have the same problem. Has anyone encountered this issue as well?

We want to make sure you have the power, Rip4luv! Are you using the original charger? Does this happen on multiple wall outlets or USB ports? have you recently installed any new applications or updates when this began?
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport

What is the address to send my defective device? I lost the package the refurbished one came in. Droid turbo

My Droid Turbo front facing camera wasn't working so I had a refurbished one sent to my house. I ended up losing the package and I don't know the address to send my defective device to. Please help, I don't want to be charged the $500.

Hi Njl1994
I'm here to help! No one wants to get that charge. You can print the label from www.verizonwireless.com/myverizon. See how to print it here:http://vz.to/1BFbuNT
JoeL_VZW
Follow us on Twitter @VZWSupport

Alarming battery Drain, possibly Advanced Calling?- Droid Turbo

Hi all, I haven't had any issues with my Droid Turbo since I got it, and it's actually the best phone I've ever had.
Here's my issue though: Usually overnight it will drain around 3-4%, but last night something bizarre happened. I charged the phone up to 100% and went to sleep, when I woke up it was at 60% with something called RCS running all night. I have no idea what that is but I want to inform Verizon that this happened to me. I think it's something to do with Advanced Calling so I turned that off. So far the phone is normal, but I wiped the cache partition to be safe.
Has this happened to anyone? How do I fix it? I hope Lollipop comes out soon....I heard a VoLTE fix of some kind was coming, hope this is it.
Thanks

Low volume and fuzzy feedback? Ouch. Funny how it was just consuming resources. Not good. Might be at root cause for other people having battery issues after upgrading to Lollipop. Where did you disable it?
I think on other devices, people found it dropped calls, so I think they disabled it to improve call reliablility. Guess it's a Work In Progress sort of thing.

Droid Turbo battery issues

I have had my Droid Turbo for 3 days now and the battery has not been very impressive. I have switched networks from global to LTE/CDMA and WiFi scanning off along with screen on auto brightness and after I unplug phone from a charge it drops 2% within 10-15 minutes and continues to decrease gradually with little to no use. Any ideas?

Even new phone Li-ion batteries need to have build charge lifecycle sometimes. Do a full 6-8 hour charge with device in sleep mode, next run it down to about 35 % and then a 3- 4 hour charge. After that use your Droid and take it down to 20%. Another 6-7 hour charge and then down to no lower then 5-10% and one fuller 8 hour charge. At that point your battery should be built to a normal life cycle. This should eliminate your battery problem if all is working normal.

3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service

If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Me? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device.

Do I need a different back cover for wireless charging with the Droid Turbo?

Do I need to get a different back cover for Qi wireless charging on the Droid Turbo? Or do I just need the charging pad?

One thing to Remember there's usually a Sweet spot that the phone has to be right on to make it work, And just to be aware some wireless chargers can cause Warmness in the Battery and the Backs of the phone..
Here is some Accessories From Motorola for the Turbo: Just click on the blue Link
Power - Smartphone Chargers and Portable Chargers by Motorola
Music
Talk
Motorola

Why won't my droid turbo hold a charge

Starting an hour ago, my Droid Turbo will not hold a charge and powers off within 2 seconds of low battery warning, when the battery had 80% most of the morning.

Sounds like you are trying to Charge Wirelessly on a TYLT Charge pad. Get your Turbo Cable out and Charge it to 100% + 45mins. Supposedly needs to reset the sensors, Then fine. Yea mine was Charging/Draining quickly and excessively warm while charging. They were gonna exchange my phone under warranty, but didn't have to after completing the above steps.

Good read for Wigets on a Droid Turbo 2jan2015

Getting your Widgets back like you are used to Android 4.4.4 on Droid Turbo
Here is a detailed explanation of accessing your Widgets on a Droid Turbo phone. This seems to be lacking in detail on the forums.
OLD WAY: Once you went into apps/settings you saw a tab for Widgets. No longer there for a droid turbo. It is there on my MotoX 1st generation but
not this droid turbo.
NEW WAY: You must press and hold on a Home Screen that has some room to add a icon. This does not work from the first Home Screen in my experience. If all your
home screens are maximimum filled with icons/widegets yhen this will not work. If this is your case then drag one icon to a new home screen then proceed
from that new home screen.
Doing this as I instructed, then you will see:
Wallpapers--Widgets--Settings icons at the bottom of the screen. Press Widgets then you will see your selections.
Removing a Widget from a given home screen is the same as removing a shortcut icon. Click and Drag to the Remove at the top.
This answer took (3) phone calls with VZ support (They did not know), and (2) phone calls with Motorola support level 1. And the motorola people did not
know they just happened across it while remote controlling my phone through Rescue app.
Remeber one thing: Every feature that is or is not there on this phone came at the request of VZ. Including all the default settings. Every single one.
If you do not like apps like NFL mobile being installed on your phone, that is solely a VZ decision. If you do not like the on phone GPS being disabled
by default under the guise "Battery Saving", then that was VZ decision. Every minute aspect of this droid turbo phone was decided by VZ, not Motorola.

The closest thing to Smart Actions on the Turbo is Assist, i.e., tap the Moto app, then tap the Settings in the upper right-hand corner, then tap Assist.

IF YOU ARE HAVING ISSUES WITH THE DROID TURBO BEING SLOW

IF YOU ARE HAVING ISSUES WITH THE DROID TURBO BEING SLOW ON WIFI JUST TURN OFF GLOBAL MODE!! DONT ASK ME WHY THIS WORKS BUT IT DOES. I TOOK MY FIRST PHONE BACK TO THE STORE BECAUSE I THOUGHT IT WAS DEFECTIVE BUT THEN MY REPLACEMENT DID THE SAME THING. GLOBAL MODE IS WHAT THE PHONE IS SET TO USE OUT OF THE BOX. I SWITCHED IT TO LTE/CDMA AND NOW IT WORKS FLAWLESSLY. AWESOME

I'm glad you had luck with this. I have the same issue, and i've replaced the droid turbo 4 times. I've tried it on 4 or 5 different wifi networks and it doesn't give me any type of speed at all.

Droid Turbo Free Screen Replacement in Blue

Will Verizon replace the screen one time free on the Droid Turbo if I buy it at Best Buy?
And if they do will it also work on their Blue Turbo? It is exclusive to Best Buy.
Thank you.

I have been through the Verizon wringer today regarding this question (4 hours on the phone, 2 hours in Best Buy). Verizon does want to replace the device because it is blue (Best Buy). Best Buy has no info whatsoever regarding this program, so they absolve all responsibility.
Verizon, i see that in this post on your web site that you DO provide replacements for the blue phones. Your own customer service has sent me to Best Buy 2 times, and keep saying that the will not replace it because it is BLUE. How do i get my cracked screen replaced? From what i understand, this is due to a manufacturer defect on the phone.

Droid Turbo - No simultaneous voice and data!

I just received my new Droid Turbo last Friday and I discovered that it wasn't capable of simultaneous voice and data. I believe it needs to receive an OTA update from Verizon to upgrade it to Advanced Calling 1.0. I don't know when or if this update will come out. I called Verizon support and they couldn't tell me anything either.
Can anyone from Verizon on the forum comment on this?
I have 14 days to return the phone so I would like to know what to expect.
Thanks,
Brian

dagre wrote:
My Droid Razor was fine but the battery failed. It was of course unreplaceable (great concept there; device worth hundreds in which you can't replace the battery). They sold me this inadequet device.
Of course I'm sure you mean "not user replaceable".
The most popular phone series of all time has a battery which is "not user replaceable". This is not a new thing. If you want a phone which has a user replaceable battery, it would seem you should purchase one.

Droid Turbo with bad signal

I bought a Droid Turbo on Thursday and can't even keep the phone battery for one day. When looking at battery stats it shows that it is rarely getting a good mobile signal. All other devices in the house keep a great mobile signal and have smaller batteries that are lasting much longer. The db readings on the Turbo are often 10-15 higher (higher is worse) than the older devices. Is anyone else having similar issues?

There's issues with the phone, and I would say it was from the update that came out shortly after or before the phone was released I don't know if that update is the cause of the issue sounds like if could be.. there is an update coming when I'm not exactly for sure but one is coming the issue I'd say your seeing is because Verizon is rolling out voLTE sometime by the end of this month or shortly there after.. if you can wait the time for it to be released..
I'm going to redo this and say.! There have been many issues with the phone an update came out and I don't know if it is the root cause its hard to say many customers / members are having issues with the phone.. There is an update coming in the near future supposedly by the end of the month but it could linger out longer Hopefully for all customers that have this phone it comes out soon.!
But the main issue and the one your seeing is how the change was made in how the phone reads the Network because of the voLTE the phone cannot do Voice and Data at the same time, There's also an issue one's are seeing with the Wi-Fi part of the phone as well..
Here is a Post I wrote using the phone Simultaneously.. This is an Ouchie.. for the new Droid Turbo.!

Droid turbo frozen

My husbands droid turbo is frozen and won't come off of the lock screen. It will not unlock and will not let him use any functions. What should he do?

lpasek We apologize for the freezing issues your husband has had with his Turbo. There is no removable battery on this device so please do not attempt that step. You can try and power the phone down as mentioned above. Please keep us posted.
SheritaH_VZW
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@VZWSupport

How do I delete ALL emails on Droid Turbo (pop3)?

I have a Droid Turbo, and love it. But I cannot figure out how to mass delete (all) emails from the phone. I use Pop3 to my email.
I know you can swipe individual emails to delete or press and hold on an email to select, then do the same individually to many and then delete, but I cannot find a "delete all" option like my previous Droid Maxx. Because I haven't been able to keep up with it, I have over 999 emails sitting in there with no way at the moment to delete them all unless I spend a few hours deleting each one, one by one.
Any help here?
Thanks.

That is extremely disappointing. If I delete the account from my phone, will it delete all the messages that way? I might have to find a way to delete and re-add the mail into the phone as the current amount of messages is a large bloat to the phone.
Also, where do I suggest this "delete all" be added to the phone? This was on the Droid Maxx and previous versions. It is odd they would remove an option that could cause extreme bloat.

Droid Turbo defective battery?

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