Droid Turbo Group Texting Problems??

Just switched my daughter over from an iPhone to the Droid Turbo. She is using the messaging app on the home screen. She is no longer able to receive group messages, be added to groups from the other end, or send to groups in her contact list. Thoughts? Fix? Alternative app suggestions? Would love to fix this before she heads back to school in the next couple of days. Thanks in advance for your help!

AmydeV wrote:
Where in settings is group message on/off button??
The 3 button overflow. Everything working fine for me even with this type of reception in NC.
Anyone who knows I am from Hawaii... Yes I am doing field work and Verizon coverage at this connectivity is still better than the other major carriers.

Similar Messages

Nokia 521 group text problem

I have a group of 15 that I need to text on a regular basis. I can send a text to this group if "group text" is turned off. But I want all the responses on the same thread, so I'd like to use group text. Anyone had this problem with the 521 and T-Mobile?

Are you able to send MMS to any single contact ?
Why the question ? ..because when you have enabled 'Group Text' even a Text message may be getting converted in to an MMS. If you have not set up settings for MMS, this may be happening ...

Droid turbo doesn't recieve group texts

i have been testing the droid turbo, I switched from an iPhone. I can not recieve group texts from anybody, is there a fix?

i have removed my number from the apple iMessage list and everything...

Group Text Messages Won't Download On My Droid Razr Maxx HD

Many times my Droid Razr Maxx HD will not receive group text messages. Often, not always, when I receive a group text I get a message notification and when I look at the screen it simply says "downloading." This downloading can go on for hours. Two days ago one simple text message took 7 hours to download. This is a recent problem probably only going back 3 weeks or so. The other phones in this group text are two I Phone 5's, an I Phone 5 s and a Samsung Galaxy SIII. My phone is used for business and my inability to receive a text quickly is hurting my business. I may as well not have a cell phone. Anyone have any suggestions or ideas?

I, too, am having the same issue. I also notice the phone gets fairly warm/hot at times. This all started after the most recent update. It's highly annoying, as you all know, to see "Downloading 0kb" or "Downloading 30kb" over and over for both group texts as well as standard MMS. Having to turn off WiFi, get the messages/downloads, then re-enable it is a hassle and not one that was present prior to the update.
I've been with Verizon for a little less than 2 years but if pushing out mandatory patches to their phones causes problems like this then I would have no qualms switching to AT&T.
I like my phone and, for the most part, I've liked my service. I've Googled this issue and TONS of people are having it since the update. I hope Verizon is listening to it's customers and working on a patch of some sort.

Droid Turbo missing calls, delivering texts late, not capturing call history, not updating e-mails

My wife got the Droid Turbo Ballistic Nylon just before Christmas as a replacement for her iPhone. She has been complaining that she is not getting calls, e-mails, text messages, voice mail messages. Last night, my son called her twice from California and there was no answer. Checking her phone there is no voice mail from him and her call history shows no attempts. I re-booted the phone and she suddenly got a flood of e-mails, call history, texts messages. She uses this for business and this is negatively impacting her buisness.
This morning I did a test. I forwarded an e-mail from her phone to me and then I replied to that e-mail, which is set up as IMAP on all devices. I could see my reply on her PC but nothing her phone minutes later. This test is being done in my home with all devices on the same Wi-Fi network. I re-booted the phone into Safe Mode and the e-mail came through. I don't know if it was just the additional length of time or putting it into Safe Mode. Based on the number of issues with multiple applications (she also says she is losing contact information) I am beginning to think that this is a hardware or OS problem. Anybody have any ideas?

I know that IMAP is sometimes set to auto-sync only every 15 min or more, according to default or user set amount of time. When you rebooted, the phone auto-synced with the email server. As far as missed calls and those not showing in logs, I'm not sure. I can say this though, I was missing calls and voicemails and came to find out that the Advanced Calling HD Voice VoLTE updates had negatively impacted my phone's service. I have since disabled and service is better. Perhaps the Turbo also has HD calling enabled and is experiencing similar issues because of that.

Iphone and droid group message problem

I recently got the iphone 6. I have a group text comprised of iphone and non iphone users. If the discussion is just between the non iphone users the messages send properly (as a sms). However, when an iphone user responds it automatically converts to iMessage and non iphone users stop receiving the group txt. HELP!?!?!

I had an iphone 5 and switched to Samsung galaxy S5 in August 2014. Went through all the processes of de-registering number with apple imessage and had no problems with getting group messages from iPhone users. Then, about beginning of January, no longer could receive group messages from my iPhone friends. A couple have upgraded to the 6 but others had not. I have a pending case with ATT support, worked with Samsung support and did a factory reset, still no fix. I had two of my friends turn off iMessage today and send the group text, guess what? IT WORKED. So I totally agree, something has happened, maybe with a recent iOS update, not sure. But, they cannot send me group texts with iMessage turned on. Need help because I cannot afford to switch back to iPhone just so I can group text, but I'm getting left out of important information and events. VERY FRUSTRATED!!!!!!

Stratosphere- Problem with Screen Capture and Group Text Reply

I have a problem with the side button that locks/unlocks the phone. I don't know why it happens but sometimes when I press the side button to lock the phone it takes a screen shot and send its to my Gallery under the folder ScreenCapture. I can't figure out why it does this sometimes, and when i want to actually take a screen shot I cant.
Anyone know how exactly you can take a screen shot?
Another question i have is with Group Texts. Is there a way to reply all when I receive a text that was sent to multiple people or can I only reply to the sender?
Hope someone can help thanks!

Hello kfeatherstone! I can provide you with instructions for taking a screenshot:
1. Press both the Power and Home buttons briefly.
2. You should hear a “click” sound and the screen will say “Screen captured. Saved as image file
In regards to your messaging, "reply to all" is not an available option. I hope this information helps!
ChaunceyM_VZWSupport
Follow us on twitter @VZWSupport

Multimedia message problem droid turbo

My droid turbo has stopped receiving and sending picture messages. It worked. And then randomly stopped. It says "sending" for hours or even took 3 days one time to actually send.
&& when recieving picture messages it pops up as "download" & won't download or show the photo for hours or even days.
I did today's system update, turned it on and off & in safe mode.
Nothing works.
I have signal. I have unlimited texting. And the phone has a lot of free space.
Help me.
Its been like this since around thanksgiving.
Is it just my phone?

my2kidsrup, Thanks for the details. We're super excited about the Droid Turbo so I'm sorry to learn that you're having difficulty with Picture Messages. Is your phone connected to Wifi when this issue occurs? The phone does need to communicate with our Mobile Network to automatically download, send, and receive picture messages. Which application are you using when sending/receiving picture messages?
TanishaS1_VZW
Follow us on Twitter @VZWSupport

Droid Turbo, no bluetooth texts received!

My current Droid Turbo is paired with my Tacoma truck and i only receive voice calls so no texts. Will Lollipop fix that?

If I get a text while connected via Bluetooth, the text will appear on my phone but I will not get an audible alert while in my truck. I have not tried other devices in my truck. I even took it to Toyota and they said it had something to do with the phone software? That’s why I am hoping Lollipop will fix this issue. Do you know?
Thanks,
Gary
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

IChat 6 Mac Lion Group Text Chat Problem

We are running Lion server and iChat video and audio can handle group chat with no problems. We can group text chat if we creat a room first.
But, if you select multiple users in iChat and then press the "A" button, it appears to send a text to the participants, but they never see the text chat.
This worked fine before Lion; and as mentioned, there is no AIM or Googletalk involved (although we do use google apps for our email, etc). We are running the Lion Server iChat with no Federation enabled, so really it should just work.
It seemed to work in Snow Leopard fine. Has anyone else seen this? How is iChat group text chat working for you if you are hosting the iChat server as we are?
Thank you in advance,
Bob

Hi,
I would suggest asking in one of these Forums
https://discussions.apple.com/community/servers_enterprise_software
I would look for answers by Tim Harris.
10:17 PM Thursday; December 15, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

I cannot send or receive group text messages as well as pictures messages / MMS. What should I do? The settings on Messages was set to receive group texts but it does not solve the problem.

I cannot send or receive group text messages and picture messages / MMS. The settings on Messages are already set to receive group texts but it does not help. What should I do?

Wow, 1yerdua. That's far too long to be having this messaging trouble. We want to find the resolution fast! If you turn off your Lumia's WiFi (Menu > Settings > WiFi), are you still able to access data-oriented applications like Internet Explorer? Have you been to other areas of the state/country and experienced the same trouble?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Is any one else frustrated by the texting capabilities of the droid turbo?

Is there going to be an update for this system? Their is no way to send a group text other than manually typing out each recipient. Also when looking through the contacts while in the texting mode, you are unable to see all of the contacts other than the one that start with the first letter you type...

Are you using the stock texting app? Verizon Messages? A third party app like HandCent? Each of those has different features.
I use Verizon Messages, I can group text to groups I have created in my contacts, and even it gives me the option of selecting specific group members at the time I create the initial message. It also shows all contacts that contain the letters you are typing for the name. For instance, if I type AL, it shows Alice, Al, BAL, etc, until I type another letter that narrows the list further. Once I see the name I want, tap it and it adds that contact to the message.
I like that it also shows the 6 most recent text contacts with their pic/avatar ... no typing for those, just tap and start texting.
The phone has less to do with the texting capabilities than the app; if the stock texting app doesn't have the features you want/need, find one that does.

Droid Turbo Moto Assist Sleeping Problems

My Droid Turbo Moto Assist, Sleeping function doesn't appear to work correctly. I have it on (see the moon icon and it is during set sleep hours). Under Silence, I had only Favorite Calls enabled to get through... Tested from a Non Favorite phone and it rings/displays on my screen. I also have the Keep My Screen Off option selected. I verified that cell I called from was not a favorite and even tested with Favorites Calls not enabled. The call still comes through and displays on my screen. Seems to defeat the purpose of "Sleeping" option. Screen lights up too with the caller's contact info.

We certainly want to make sure your phone is functioning properly, Anna_Droid_Maxx. Did you possibly have the "Someone Calls Twice" enabled on the Silence options? If testing a number of times in a row, the phone may recognize this as an emergency call. When you go into the Moto application, tap the settings in the upper right corner. What Version are you seeing?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service

If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Me? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device.

Group texts aren't received.

Group texts aren't received. So, since I was forced into a software upgrade on my Droid HD Maxx, and our other HDs the group messages aren't received. We get notified that I have texts, but none are there. All I can get out of Verizon is, "yeah, that is a problem. If you would like to hold for another half hour I can get you to someone with the same answer." So I pay thousands of dollars a year for phones that don't work. Does anyone know when this will be fixed? Or is it finally the last straw?

balm
We want to make sure that you are able to receive your text messages on time. When did you start having this problem? Are your text being delayed from one sender or every text that is being received? Does this only happen when connected to wi-fi?
JorgeO_VZW
Follow us on Twitter @VZWSupport

Droid Turbo Group Texting Problems??

Similar Messages

Maybe you are looking for