Droid Turbo is on It's Way..

Since the Droid Turbo's Day from Hitting the Shelves is not too far off..
I wanted to Post this and to Add some Pictures and Since the phone Takes on a whole New name, it not a Razr it's not a Maxx and it comes with a Charger that is Different from any other.) It would be Nice if the Forum would set up a Nice Slot for it.. The Day it comes out Like the iPhone 6 and 6 + Received.. Please consider.. b33
Here is some New Shots of the Phone and and it's Brand new Turbo Charger.. Follow these 2 Links below..
New Droid Phone Coming Soon – Verizon Wireless
http://www.droid-life.com/2014/10/25/here-is-the-droid-turbo-in-its-retail-packaging-turbo-charger-included/

>> This thread is locked to replies; see Here is the Droid Turbo in it's retail box $199/$599 <<

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Droid Turbo using way too much mobile data

My Droid Turbo has used almost all of 2gb in the first month of mobile data. I am on WiFi 95% of the time and all I use mobile data for is google maps.
Anyone else see that the Droid Turbo is calculating WiFi data a mobile data?

You can also disable some of the more obscure apps that you do not use. Big Data users are My Verizon, Verizon Cloud (use Google instead). There are quite a few and a list can be obtained as to which are safe to disable or not. Then make sure your phone is set to only update over Wifi as well. A lot of data usage is due to app updates.

How do I delete ALL emails on Droid Turbo (pop3)?

I have a Droid Turbo, and love it. But I cannot figure out how to mass delete (all) emails from the phone. I use Pop3 to my email.
I know you can swipe individual emails to delete or press and hold on an email to select, then do the same individually to many and then delete, but I cannot find a "delete all" option like my previous Droid Maxx. Because I haven't been able to keep up with it, I have over 999 emails sitting in there with no way at the moment to delete them all unless I spend a few hours deleting each one, one by one.
Any help here?
Thanks.

That is extremely disappointing. If I delete the account from my phone, will it delete all the messages that way? I might have to find a way to delete and re-add the mail into the phone as the current amount of messages is a large bloat to the phone.
Also, where do I suggest this "delete all" be added to the phone? This was on the Droid Maxx and previous versions. It is odd they would remove an option that could cause extreme bloat.

3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service

If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Me? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device.

I need to locate my missing Droid Turbo!!

I misplaced/lost my Droid Turbo Today and very quickly (probably too quickly) switched to my old back up phone (LG Vortex). I have the Clean Master app and a couple of others i'm not sure of the names of right now that can give me the phones location but I am wondering if it can still find the phone if the service has already been transferred to a different phone. If not is there a way to reactivate the TURBO without having to manually restart it?

If it is on and has a wifi connection, or even a GPS connection, you can use Android Device Manager from another phone or your Google account webpage.

Good read for Wigets on a Droid Turbo 2jan2015

Getting your Widgets back like you are used to Android 4.4.4 on Droid Turbo
Here is a detailed explanation of accessing your Widgets on a Droid Turbo phone. This seems to be lacking in detail on the forums.
OLD WAY: Once you went into apps/settings you saw a tab for Widgets. No longer there for a droid turbo. It is there on my MotoX 1st generation but
not this droid turbo.
NEW WAY: You must press and hold on a Home Screen that has some room to add a icon. This does not work from the first Home Screen in my experience. If all your
home screens are maximimum filled with icons/widegets yhen this will not work. If this is your case then drag one icon to a new home screen then proceed
from that new home screen.
Doing this as I instructed, then you will see:
Wallpapers--Widgets--Settings icons at the bottom of the screen. Press Widgets then you will see your selections.
Removing a Widget from a given home screen is the same as removing a shortcut icon. Click and Drag to the Remove at the top.
This answer took (3) phone calls with VZ support (They did not know), and (2) phone calls with Motorola support level 1. And the motorola people did not
know they just happened across it while remote controlling my phone through Rescue app.
Remeber one thing: Every feature that is or is not there on this phone came at the request of VZ. Including all the default settings. Every single one.
If you do not like apps like NFL mobile being installed on your phone, that is solely a VZ decision. If you do not like the on phone GPS being disabled
by default under the guise "Battery Saving", then that was VZ decision. Every minute aspect of this droid turbo phone was decided by VZ, not Motorola.

The closest thing to Smart Actions on the Turbo is Assist, i.e., tap the Moto app, then tap the Settings in the upper right-hand corner, then tap Assist.

Can I get my Droid Turbo configured without bloatware?

My new Droid turbo is a lot different than my old Droid 2 Global. My, how times have changed. Droid used to mean a reasonable operating system and straightforward apps. My new phone is far removed from that, but the platform is not to blame.
Platform abuse is the best way to describe the VERIZON Droid Turbo. If you are OK with a bunch of unwanted Apps eating resources on YOUR PHONE and YOUR ELECTRIC BILL, interfering with what you want to do, and rendering the phone package YOU PAID FOR essentially UNUSABLE unless you accept needless trash in your way, all the time, then the DROID Turbo is the phone for you.
It is not the phone for me. I want nothing to do with a company who goes out of its way make me do things that I might choose not to do. I want a phone. I DO NOT WANT a platform that wants to extract money out of everything I use it for, BEYOND WHAT I HAVE AGREED TO PAY FOR IT IN THE FIRST PLACE. I used to think that a contract was a mutually beneficial arrangement, not one which forces unexpected garbage on one party at its own expense.
Fine. Go for it. Abuse your customers to the max.
See where it gets you in the long term.
In the short term,it isn't going to be me. The consumer end of this is nothing less than disgusting. By myself I cannot influence Verizon; I can however, complain to every regulatory agency I can find. I personally detest government regulation, yet I have never encountered a company in a regulatory environment, with arrogance such as yours, which slaps their customers in the face (and I suppose) says :so sue me,"
When the federal (and political) mass lands upon you, sympathy will be more than elusive.
For the record, let me stare that I am describing a personal experience, and a real Verizon customer. This post is a result of my experience as a long time Verizon customer, which has left me completely disgusted/.

I agree 100%. Disabling bloat isn't the same as removing it. And, there are a lot of apps, services, and processes used that you don't see as well. Always try to uninstall what you can, disable the rest if possible, clean the cache of each disabled app and disable any verizon app or com.vzw process or you find. Some folks are concerned about updates, but since these are far and few between, once you hear of an OS update, just set your disabled apps back to default beforehand. There is a lot of spybloat as well. By doing this you can free up about a quarter gig of RAM as well.

Droid turbo screen shattered had to buy a new phone

Within a month of getting my Droid turbo it got dropped face down on the ground. The screen was shattered. I took it into the store and was told it couldn't be fixed or replaced. Being this is on the edge plan I had to pay it off so I could get another phone. Now I hear it could've been replaced??!! WTH. I now have a galaxy s5 but not as happy with it and feel like I've been robbed. I've had nothing but issues with Verizon since. Being over charged or double charged since a payment was stated as being returned. I will only deal in cash now until I can get out of this mess. Very unhappy and not staying with this kind of service!

The Motorola Droid Turbo gets 1 free replacement for a broken screen - even if you dropped it. As long as the screen is the only broken part.
Also, the Edge plan comes with insurance. You could replace it that way also.
There was no reason for you to have to get another phone.

Droid Turbo Syncing People aka Contacts

So I just got the Droid Turbo the other day and I'm trying to make sure that all of my contacts are in one place. Like most of us I have several different accounts to pull from like Gmail Yahoo Mail Facebook and Twitter.I chose all of these accounts and they all seem to be appearing under my People app but I cannot seem to find a place where I can change the settings of how I view my contacts. By default it is showing a box with the first letter on the left. I can go in and change each person's picture but on my old phone there was a way to pull all facebook profile pictures into my contacts. I don't see that here. Am I missing something?
I also noticed that when I look at the last time my facebook synced up there is no date listed. I click on the Sync Now button but nothing seems to happen. Is there a problem with Facebook and the Droid Turbo?

Hi RobnDawn,
Congrats on your new Droid Turbo! We want you to have the best experience. Go to contacts/people, hit the menu key, and see what options are available? Do you see an option for "display"?
Thanks,
PamelaF_VZW
Tweet us@vzwsupport

How can i remove pictures from my droid turbo without having to use the touch screen on the phone at all?

how can i remove pictures from my droid turbo without having to use the touch screen on the phone at all? my screen is cracked and i am waiting on a replacement phone. as far as i can tell in order to access the phone storage through my computer, i have to use the touchscreen to enable it so that the computer will see it as a camera. I can't do that as the top half of the touschscreen is unresponsive. any suggestions? teaches me to use the backup services offered in the future, but i still need a short term solution for this time.

I'm sorry to hear your screen is cracked spence425. I know its difficult to use the phone while its damaged. I'm happy you are receiving a replacement device. Have you saved any of your pictures and other data to the cloud? Here is a link about the cloud http://vz.to/1mF0GIx . Unfortunately, you will be unable to remove any data from the phone if the screen is unresponsive but if you are looking to transfer data to your new phone, it would have needed to be saved via the cloud first. Keep us posted.
Kinquana_VZW
Follow us on Twitter @vzwsupport

How can i disable the startup sound on the Droid Turbo?

How can I disable the startup sound on the Droid Turbo?

I was going to suggest doing the Following from the Link I added below to see if Silence Mode would silence the power up but on my Droid Maxx it does not the start up Droid is still present so I'm not really sure there is an option to silence it.
The First Link is for the ( Ultra Droid Maxx and Mini) the Second Link is for the Droid Turbo. the instructions for the two style of phones are the same.. as far as I could tell
Adjusting audio alerts
Adjusting audio alerts

Where can I find the Users Manual for the DROID TURBO?

Where can I find the Users Manual for the DROID TURBO?

https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,9277/session/L3RpbWUvMTQxNTI0NTY1Ny9zaWQvc0xvbk1JNm0%3D#/how_do_i

Do I need a different back cover for wireless charging with the Droid Turbo?

Do I need to get a different back cover for Qi wireless charging on the Droid Turbo? Or do I just need the charging pad?

One thing to Remember there's usually a Sweet spot that the phone has to be right on to make it work, And just to be aware some wireless chargers can cause Warmness in the Battery and the Backs of the phone..
Here is some Accessories From Motorola for the Turbo: Just click on the blue Link
Power - Smartphone Chargers and Portable Chargers by Motorola
Music
Talk
Motorola

Droid Turbo talk and surf at the same time

Hello,
So I just brought my Droid Turbo home and have started testing it. I bought it knowing that it only had one antenna, but I had read that a new update was pushed that allowed for simultaneous talk and surfing. My software update is up to date (21.44.12.en.US), and the notes on the update even mention this feature was included in the update (why it is a "feature" and not a standard is beyond me). I just tried it again, and I can't surf and talk at the same time. Can someone explain this issue; is it only possible when using advanced calling over XLTE? The discussions I could find on here were all dated 6 months ago (before the latest update).
Thanks.

Yes, they both have to have Advanced Calling for HD voice to work....but that is not what the OP was inquiring about. You can do simultaneous calls and data with the Turbo with ANY other phone (cell or landline) as long as you have Advanced Calling enabled on your phone. The HD is an EXTRA feature that makes for better call quality if both have Advanced Calling, but I assure you that you can make regular voice calls the same as with any other device, AND use data calling any cell or landline once you have it enabled on the Turbo.

I still can't be on a phone call and use data without wifi on my Droid Turbo. I thought this was going to be fixed by late November.

I am so disappointed. I am a long time Droid user and research the Droid Turbo for several months before purchasing. I even read the reviews that indicated that there was a issue when attempting to use the phone calling feature and data at the same time. I called Verizon and talked with a rep. who indicated that he had the new phone and assured me that this issue had been fixed. Unfortunately, when I received the phone this was not the case. Even an update shortly after purchase still did not fix this issue. All of my Droids before this did not have this issue...how can a newer more improved phone? I even called Motorola and the English of the representative was so bad that I could not overcome the language barrier therefore no solution was reached. Wish I had my Razr HD back :{

I can understand the concern CCONLEY. Go to Settings>Advanced Calling> and select Activate Advanced Calling or contact Customer Service to get the features added. Once added Reboot device and go back to Setting>Advanced Calling>and ensure the Advanced Calling switch is set to On. Ensure you are in a 4G LTE service area and test again. If there is still an issue, please let us know so we can forward your findings to the software team. TamaraH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Droid Turbo is on It's Way..

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