Droid Turbo, no bluetooth texts received!
My current Droid Turbo is paired with my Tacoma truck and i only receive voice calls so no texts. Will Lollipop fix that?
If I get a text while connected via Bluetooth, the text will appear on my phone but I will not get an audible alert while in my truck. I have not tried other devices in my truck. I even took it to Toyota and they said it had something to do with the phone software? That’s why I am hoping Lollipop will fix this issue. Do you know?
Thanks,
Gary
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator
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Whenever I send or receive a text message while my Turbo is bluetooth-connected to my 2011 Ford Edge with MyFordTouch the Bluetooth stack on the phone crashes and the phone disconnects from MyFordTouch. Sometimes it re-connects....Argh!
You may have to get the firmware/software updated for your vehicles myfordtouch system. Because this is a newer phone, your system may not support the Droid Turbo's bluetooth capabilities. If you can't do this yourself, you may need to have a dealer install it. Check this website and see if an update is available for your vehicle:
https://support.ford.com/tools/account/sync-software -
Has anyone had issues with blue tooth in the car with Droid Turbo
Every time I play the music on my Droid Turbo via Bluetooth in my car, I end up having to do a factory reset in order to use the phone via bluetooth. I can tell the phone to dial a number or I can answer a call but the person on the other end can't hear me even though I can hear them loud and clear.
Belynda227,
That's definitely odd, we certainly need to get to the bottom of this so you can use it safely while driving. Have you been able to use it in the past without completing the factory reset? The factory reset deleted everything from your phone, is that the type of reset you're doing? If so, you need to pair your phone every time, which explains the problem. Is your car compatible with the phone? Some cars are not compatible, in this case some features work but not all. Use http://vz.to/11fpca7 to review compatibility.
AdaS_VZW
Follow us on Twitter at @VZWSupport -
I just got the Droid Turbo. I deleted several emails yesterday and now today, I am not receiving any. When I try to refresh, I get an internal error. I have tried turning the phone off and checked my settings as well, but still getting nothing. Any ideas??
I figured it out. Deleted and re-added the account.
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I can't get Droid Turbo bluetooth to work in my 2005 Prius. Droid Razr worked fine. It seems to pair OK, and everything works great immediatly after pairing. After stopping and restarting car there is a message saying it found bluetooth device, I can still place a call with the car system, but no sound or microphone connection to the car system. Android tech support just said, "yea, that happens." I have version 4.4.4. Any ideas?
Automata,
Oh no. Is never fun having issues with bluetooth. Did you have this issue with any of your previous devices? When this happens what steps do you take to get it working again?
LindseyT_VZW
Follow us on Twitter @VZWSupport -
Why does my Droid Maxx stop sending and receiving texts every afternoon?
Why does my Droid Maxx stop sending and receiving texts every afternoon?
Craigomal I am sorry to hear of the difficulties with texting! How long has this been going on?Can I get the zip code you are in so I can take a look at the area? Thanks in advance!
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
Droid Turbo Group Texting Problems??
Just switched my daughter over from an iPhone to the Droid Turbo. She is using the messaging app on the home screen. She is no longer able to receive group messages, be added to groups from the other end, or send to groups in her contact list. Thoughts? Fix? Alternative app suggestions? Would love to fix this before she heads back to school in the next couple of days. Thanks in advance for your help!
AmydeV wrote:
Where in settings is group message on/off button??
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Anyone who knows I am from Hawaii... Yes I am doing field work and Verizon coverage at this connectivity is still better than the other major carriers. -
Droid turbo doesn't recieve group texts
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i have removed my number from the apple iMessage list and everything...
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Droid Turbo missing calls, delivering texts late, not capturing call history, not updating e-mails
My wife got the Droid Turbo Ballistic Nylon just before Christmas as a replacement for her iPhone. She has been complaining that she is not getting calls, e-mails, text messages, voice mail messages. Last night, my son called her twice from California and there was no answer. Checking her phone there is no voice mail from him and her call history shows no attempts. I re-booted the phone and she suddenly got a flood of e-mails, call history, texts messages. She uses this for business and this is negatively impacting her buisness.
This morning I did a test. I forwarded an e-mail from her phone to me and then I replied to that e-mail, which is set up as IMAP on all devices. I could see my reply on her PC but nothing her phone minutes later. This test is being done in my home with all devices on the same Wi-Fi network. I re-booted the phone into Safe Mode and the e-mail came through. I don't know if it was just the additional length of time or putting it into Safe Mode. Based on the number of issues with multiple applications (she also says she is losing contact information) I am beginning to think that this is a hardware or OS problem. Anybody have any ideas?I know that IMAP is sometimes set to auto-sync only every 15 min or more, according to default or user set amount of time. When you rebooted, the phone auto-synced with the email server. As far as missed calls and those not showing in logs, I'm not sure. I can say this though, I was missing calls and voicemails and came to find out that the Advanced Calling HD Voice VoLTE updates had negatively impacted my phone's service. I have since disabled and service is better. Perhaps the Turbo also has HD calling enabled and is experiencing similar issues because of that.
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3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service
If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon ModeratorMe? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device. -
I recently purchased a Droid Turbo from Best Buy. After a few days the phone stopped working. I took it back and got a new one, however now I am having issues with the sound notifications. Sometimes the phone doesn't make a notification sound when I receive a text or email. Also the phone lock sound doesn't work either. I have checked the sound settings and everything is on. What should I do or try?
I'd Return it for another new one hopefully 3rd one's the charm and it has no issues. If ya return this one and the one you get does the same I'd look at getting your money back and Try another source Like going to a Local Verizon Corporate store to buy it) But as I mention hopefully 3rd time is the charm and you see no issues..
Good Luck.! b33 -
Multimedia message problem droid turbo
My droid turbo has stopped receiving and sending picture messages. It worked. And then randomly stopped. It says "sending" for hours or even took 3 days one time to actually send.
&& when recieving picture messages it pops up as "download" & won't download or show the photo for hours or even days.
I did today's system update, turned it on and off & in safe mode.
Nothing works.
I have signal. I have unlimited texting. And the phone has a lot of free space.
Help me.
Its been like this since around thanksgiving.
Is it just my phone?my2kidsrup, Thanks for the details. We're super excited about the Droid Turbo so I'm sorry to learn that you're having difficulty with Picture Messages. Is your phone connected to Wifi when this issue occurs? The phone does need to communicate with our Mobile Network to automatically download, send, and receive picture messages. Which application are you using when sending/receiving picture messages?
TanishaS1_VZW
Follow us on Twitter @VZWSupport -
Swithed from an iPhone to a Droid and cannot recieve texts from iPhones
My iPhone recently stopped working and I had to switch to my old Droid. Now I cannot receive iMessages to my Droid. How can I unregister myself as an iPhone user so I can get texts on my Droid. My old iPhone will not turn on so it will have to be done online.
Thanks,
AlyssaGo to your My Support Profile within Apple and delete your old iPhone from your profile.
I think that should do it.
Unfortunately, you are having this problem because you forgot to turn iMessage off on your iPhone prior to the switch. Apple is still having other iPhones send texts to your number to your number which is still registered within Apple. Since Apple prefers to utilize a proprietary system such as iMessage instead of a system which is open to all other phone platforms, this problem will CONTINUE to happen.
Had you simply turned iMessage off on your iPhone prior to making the switch, you would not have this problem.
Let us know how it turns out. -
how can i remove pictures from my droid turbo without having to use the touch screen on the phone at all? my screen is cracked and i am waiting on a replacement phone. as far as i can tell in order to access the phone storage through my computer, i have to use the touchscreen to enable it so that the computer will see it as a camera. I can't do that as the top half of the touschscreen is unresponsive. any suggestions? teaches me to use the backup services offered in the future, but i still need a short term solution for this time.
I'm sorry to hear your screen is cracked spence425. I know its difficult to use the phone while its damaged. I'm happy you are receiving a replacement device. Have you saved any of your pictures and other data to the cloud? Here is a link about the cloud http://vz.to/1mF0GIx . Unfortunately, you will be unable to remove any data from the phone if the screen is unresponsive but if you are looking to transfer data to your new phone, it would have needed to be saved via the cloud first. Keep us posted.
Kinquana_VZW
Follow us on Twitter @vzwsupport -
I am so disappointed. I am a long time Droid user and research the Droid Turbo for several months before purchasing. I even read the reviews that indicated that there was a issue when attempting to use the phone calling feature and data at the same time. I called Verizon and talked with a rep. who indicated that he had the new phone and assured me that this issue had been fixed. Unfortunately, when I received the phone this was not the case. Even an update shortly after purchase still did not fix this issue. All of my Droids before this did not have this issue...how can a newer more improved phone? I even called Motorola and the English of the representative was so bad that I could not overcome the language barrier therefore no solution was reached. Wish I had my Razr HD back :{
I can understand the concern CCONLEY. Go to Settings>Advanced Calling> and select Activate Advanced Calling or contact Customer Service to get the features added. Once added Reboot device and go back to Setting>Advanced Calling>and ensure the Advanced Calling switch is set to On. Ensure you are in a 4G LTE service area and test again. If there is still an issue, please let us know so we can forward your findings to the software team. TamaraH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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