Droid Turbo Sim Card Issue

I just bought a turbo online full price, I have an active verizon account. How do I get a sim card for the new phone?

Sim cards are free at your local Corporate VzW store or by contacting Customer Service.

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Droid DNA SIM card issue--I want to be issued a completely different phone.

So as most (if not all) Droid DNA users are aware--there's a BIG problem with the device/software. The updates aren't fixing it like they are supposed to, in fact for me the errors are worse than ever! A simple restart won't even get rid of it so I have to do it 5 times before it finally goes away. I don't want to be issued another Droid DNA that is going to be just the same with the same issue (thats simply a waste of my time and frankly the Droid DNA has already wasted enough of my time already)
I want verizon to issue me a completely different phone, because when I paid for my phone I paid a lot of money for a phone that I thought would work 24/7--but no, this phone is obviously defective. And I DO NOT want to deal with this for another 2 yrs.
SO my question is---I know I'm not the only one out there that feels this way, has anyone talked to verizon about issuing them a completely different phone free of charge or paying the difference (in the event the cost would be more for a particular phone during the 2 yr contract renewal)
(thanks for any feed back, I'm dreading going up to the store and talk to the people who just want your money or will just tell me they will issue me a new Droid DNA, I've seen the other discussions, the phones the people are getting have the same exact problem!!)

So I wanted to give you all an update, I finally decided to do a chat with a verizon online rep--I refuse to go to a store in fear that I might blow up. I guy I talked to was understanding to the issue and told me what I needed to do..do I like what he said? No, but I was at least happy he understood the frustration and actually ACKNOWLEDGED that this is indeed an issue.
This is basically what he said in a nut shell:
1) Do a factory reset--supposively that will help with the software update
      I backed all my pictures/contacts up on goggle+ and all your apps will be in google play (all except my candy crush           extra lives which I thought was odd/conspiracy)
    RESULT: same error times 5.
          I expressed my hate in having to do the reset but I'm basically going to have to back all my stuff up anyways if I get           a new phone
2) Request a replacement phone--because I spoke to him thru the chat our conversation can be saved to my profile so whoever assits me next will be able to pick up where we left off---I find this to be EXTREMEMLY CONVENIENT! (you can also have the convo emailed to yourself for reference)
    RESULT: Haven't done this yet but I'm waiting for the chat to become avail so I can request a replacement. But I'm              assuming it will NOT work.
3) Once they replace the phone and in the event I still get the error I have to contact HTC and they will have to replace my phone, Verizon apparently cannot do anything after that.
       I want to say I'm made as all get out but I guess I understand that its a HTC issue and not so much a Verizon                      issue..they are basically just stuck in the middle. Do I agree with having to contact HTC--NO. But at this point I will           do whatever I have to do to get a new phone because I HATE THIS PHONE.
My recommendation--Use the so you can have reference and evidence of the issues and evidence for HTC that you have done everything possible to get this resolved.
(to go to Chat: go to Verizon wireless website>contact us (upper right hand corner)>get in touch>Chat now (if avail)

Droid DNA HTC Sim Card Issues Part 2

Ok so I posted about the Sim card and it will not let me reply to the people who posted on my post or reply to my own comment. Here is the original post:
Droid DNA HTC Sim Card Issues
Update:
My phone Started the low ringing before I received the new card tray from HTC. So I went to Verizon and explained the issues and they looked at my account and noticed that I was on my 3rd Sim card. Wife has the same phone and was having the same issues but on her first SIM card. They replaced both phones... the New SIM card tray arrived and I placed it in my new Replacement phone.... its been 2 weeks and I have not had any SIM card issues..... still Waiting to see what happens if any... no on the other hand my wifes new replacement phone has had SIM card issues with in 4 days. I will be contacting HTC directly for a new SIM card tray for her phone and here is HTC TECH support # if you would like to get help 1-866-449-8353 Good luck and I hope this clears up problems..... Just remember even though we are all fusterated by our phone problems we still need to go through al the steps to solve the problem before we jump to having VZW just give us a different brand of phone for lemon issues......
Message was edited by: Verizon Moderator

I wish it were that easy...
See their reply. (copy and pasted below)
Now I just wait for the next time my phone leaves me in a lurch.. As if I have not already done this each time..LOL
Thank you for contacting HTC technical support.
I am sorry to hear about this inconvenienvce with your device.
Laurie, in order to fix this problem with your phone first of all please follow these instructions:
1. Perform a soft reset to the device.
This can be done by holding the POWER button until the phone shuts off for 15 seconds, then power the device back on and try again.
2. After that you can toggle to Airplane Mode > From the Start screen, select All Apps > Select Settings > Tap the slider to turn Airplane mode.
Once device is in Airplane mode, tap the slider to turn off Airplane mode.
3. If this does not resolve the issue, please remove and reseat the SIM and try again.
Before removing the SIM, be sure to power off the device. Remove the SIM tray using the SIM ejector tool. Inspect the SIM card for any damages. Remove and re-place the SIM onto the SIM tray, ensuring the SIM is properly seated before placing the SIM tray back into the device.
If after powering on the device and the issue is not resolved, please proceed to the next step.
Replace SIM card, after replacing the SIM card, be sure that it is properly seated onto the SIM tray before placing it back into the device.
If after powering on the device and the issue is not resolved please reply to this email or call us at +1-866-449-8358 from 8AM to 1AM ET, 7 days a week.
You can also visit us at http://www.htc.com/www/support/ for more information about HTC.
Thank you for contacting us and have a good day.

Please reply if you are experiencing Droid DNA SIM card errors

Please reply if you have a Droid DNA and are experiencing SIM card errors.
1) Have had it more once every couple of months.
2) Occurs more than once per week.
3) More than once a day.
If you aren't experiencing SIM card issues, can you reply to the other thread?
Thanks!

No sim-card issues here also...! I feel sorry for people who have to deal with this "Known" problem on a daily basis. I'm almost certain owners of the DNA are feed up with the run-around tactics Verizon and HTC are implementing. NOBODY wants to take ownership of this problem and in doing so would cost Verizon and/or HTC millions..! So ------ what do they do in the meantime - they play the blame-game ---- pointing fingers and saying, "It's not me - it's you or in this case it's a software problem --- no it's a hardware problem"...! At this point --- WHO CARES --- I just want a resolution once and for all...! No --- I don't want a third sim-card to try (going on fourth---actually I've lost count), No --- I don't want to take-out the sim-card and clean it then reseat, and above all else No --- I don't want a refurbished phone when my "Brand-New" one is 2 months old..!
implementing
implementing

Anybody *Not* have the Droid DNA SIM card error?

Please reply if you have a Droid DNA and are *Not* experiencing SIM card errors.
1) Never even once had a SIM card issue.
2) Have had it occur less than once every couple of months.
3) Only had it occur when cycling the power less than once every couple of months.
If you are one of the many who *Are* having SIM card errors, please reply to a *different* thread.
Thanks!

I'm still interested if there's anyone with a Droid DNA who is *Not* experiencing SIM card errors.
1) Never even once had a SIM card issue.
2) Have had it occur less than once every couple of months.
3) Only had it occur when cycling the power less than once every couple of months.
If you are one of the many who *Are* having SIM card errors, please reply to a *different* thread.
As demmo86rt, I'm not expecting too many folks to notice this thread, and so it's not a scientific poll or anything, but it would nice nice to find out if any DNA doesn't have this issue.

Is there any other ways to check whether is my phone faulty or my sim card issue. I can only use it for call, my network to 3G or 4G suddenly cannot use.

Is there any other ways to check whether is my phone faulty or my sim card issue. I can only use it for call, my network to 3G or 4G suddenly cannot use. This happen since yesterday, suddenly can use but suddenly cut off. Called Telco and they reset account but still same.

See this
http://support.apple.com/kb/TS4148

DROID DNA SIM CARD ERROR (PREPARING SIM CARD)

>>Duplicate post removed to comply with the Verizon Wireless Terms of Service. See Re: Please reply if you are experiencing Droid DNA SIM card errors<<
Message was edited by: Verizon Moderator

Contact VZW for support. They will either need to register your SIM, send you a new SIM or send you a new Jetpack accordingly. Nothing you can do about that one other than reseat the SIM and try again.

Droid DNA HTC Sim Card Issues

I know there is multiple Post about this issue! Here is my latest Info.. I am on my 3rd Sim card same phone. first card was replaced 10 days after I got the phone. Second card was replaced 3 days ago. both times I was resetting the phone 4-6 times a day. Went to the VZW store the were going to have a new phone sent but with my line of work emergency services I needed the Phone working now so I took the 3rd sim card for now and called *611 they have more lateral to work with you. Talked with tech support and per HTC its the SIM card tray. had a 3 way call with VZW tech support and HTC tech support. They have a new SIM card tray that they are sending out to me instead of replacing the whole phone. They think this is the fix. We will see.

I wish it were that easy...
See their reply. (copy and pasted below)
Now I just wait for the next time my phone leaves me in a lurch.. As if I have not already done this each time..LOL
Thank you for contacting HTC technical support.
I am sorry to hear about this inconvenienvce with your device.
Laurie, in order to fix this problem with your phone first of all please follow these instructions:
1. Perform a soft reset to the device.
This can be done by holding the POWER button until the phone shuts off for 15 seconds, then power the device back on and try again.
2. After that you can toggle to Airplane Mode > From the Start screen, select All Apps > Select Settings > Tap the slider to turn Airplane mode.
Once device is in Airplane mode, tap the slider to turn off Airplane mode.
3. If this does not resolve the issue, please remove and reseat the SIM and try again.
Before removing the SIM, be sure to power off the device. Remove the SIM tray using the SIM ejector tool. Inspect the SIM card for any damages. Remove and re-place the SIM onto the SIM tray, ensuring the SIM is properly seated before placing the SIM tray back into the device.
If after powering on the device and the issue is not resolved, please proceed to the next step.
Replace SIM card, after replacing the SIM card, be sure that it is properly seated onto the SIM tray before placing it back into the device.
If after powering on the device and the issue is not resolved please reply to this email or call us at +1-866-449-8358 from 8AM to 1AM ET, 7 days a week.
You can also visit us at http://www.htc.com/www/support/ for more information about HTC.
Thank you for contacting us and have a good day.

Droid Bionic Sim card

I just received the Droid Bionic today and the Sim card is not recognized by the system and therefore cannot be activated. Technical Support is closed by 11pm and it is now almost 12 midnight. There is no online support to address the issue of a sim card that is not recognized by the Verizon system.
Any suggestions other than waiting to go to the VZW store when it opens?

You will probably have to go back to your store.
The SIM is supposed to be activated when the subscriber info is entered into the system, either by the CSR at the store, or over the phone on that 877 (?) number. Then the card is inserted into the phone and the phone should activate over the air.
Supposed to, that is. My Bionic attempted to activate for 24 hours without success. The store guys were finally able to make the phone activate the next morning by inserting the card into an HTC Thunderbolt, letting the SIM activate, then re-inserting the card into my Bionic, where I was able to set the phone up from there.
Maddening, yes. But you might suggest this to the store guys when you take the phone in this morning.
Good luck, Geri O

Droid DNA Sim Card Error

I know that this error is common with the DNA however it is extremely inconvenient and unfair when we have to pay our bill and the phone gets that error and drops service constantly. It is like Im paying for service that I can't even use. I went to our local verizon and asked about putting a different sim card in and they said it wouldn't really help. Does anyone know when this glitch may be fixed or if it is even being worked on?!?

Hello SLRoss,
We want you to love your Droid DNA just as much as we love you. It saddens me to see that you have a frown face for the DNA. Well have no worries as I am here to change that all around. Let's get these dropped calls taken care of once and for all. May I ask what city, state, and zip code are you in? First, I want to verify that there isn't any network enhancements that may be affecting your service. Also, have you had the sim card exchanged already? If not then I would like to diagnose the device with the original sim card first. If you can be so kind as to send me a private message with your full name, mobile number, and a brief summary of the issue then I can begin an investigation for you. I'm looking forward to your reply.
Thank you...
ArnettH_VZW
VZWSupport
Follow us on Twitter @VZWSupport

Thunderbolt SIM card issues??

I was having internet connection issues with my thunderbolt and they sent me out another SIM card and did a master reset. I put the SIM card in restarted it and I turned it back on and it has a pickture of a SIM card with an explanation mark and it wont activate. Whats the problem and how can it be fixed??

Hello ladygaga1! Welcome to the community!
Since it has been several days, I am hoping your issue has been resolved by now. It sounds like your SIM card has not been activated at this time. If you are still having issues, you can activate by going to your My Verizon account, choose Activate or Switch Device under "I Want to..." You will need the IMEI from the device first, and then the SIM card number (both can be found in Settings>About phone>Phone identity) to activate.
Let me know if you need further assistance.

Lenovo P780 - Sim Card Issue

Hi,  I bought the lenovo P780 2 months back.  Suddenly, It is not able to detect any of my sim cards though the sim cards are active. Cant send any messages, make any calls. Says Emergency calls only.  Please suggest a solution.

Same issue was faced by me 4 months back in Dec'14, as my phone was in warranty hence fixes came free, but now from past month I am again facing the same problem but this time warranty had expired. I observed that both the time there was a screw near SIM which went loose. This is pathetic service and is very disappointing, can anybody guide if there is any way to raise issue with Lenovo.deepak123 wrote:
Hi,  I bought the lenovo P780 2 months back.  Suddenly, It is not able to detect any of my sim cards though the sim cards are active. Cant send any messages, make any calls. Says Emergency calls only.  Please suggest a solution.   deepak123 wrote:
Hi,  I bought the lenovo P780 2 months back.  Suddenly, It is not able to detect any of my sim cards though the sim cards are active. Cant send any messages, make any calls. Says Emergency calls only.  Please suggest a solution.

Note 4 Sim card issues

I have been having issues with my phone detecting my sim card. It works fine but randomly has fits where i have to restart my phone because it cant detect my sim card. Occasionally i will have to do this repeatedly in a row... yesterday i had to restart my phone 17 times and remove/replace the sim card until it finally started working again.
Then occasionally i will lose all service and data until i restart my phone.
Is anyone else having issues like this??

Same here...I've been getting the same message on my Note4. I've gone as far as removing the sim card, restarting, clearing cache, etc. Now I have times where I cannot make or receive calls due to this issue. Were you able to resolve your issue?

Will Droid 2 SIM card work in a droid Bionic?

I have an old Droid 2 phone and I want to purchase a used Droid Bionic that does not have a SIM card. What would I need to do to make it work? Can I put the SIM card from my Droid 2 in the Bionic? Also, can I use the bionic with prepaid if I decide not to renew my contract?

I saw a very detailed tech report on that awhile ago. Verizon is being very clever in that they are using some of the features of the dual-mode R-UIM-like features of the nano-SIM (C-SIM ?) slot for personal account information and LTE data provisioning. But the Verizon CDMA network connection data is still stored in firmware and the integrated whole (in terms of connectivity to Verizon's own network) gets pretty complicated.
(and the older I get, the less interested I seem to be to follow the details and understand the technology - does one grow out of geekness over time?)
Regardless, from the OPs point of view, he'd need an iPhone with CDMA capability, regardless of how the voice and data network provisioning and account info is split between firmware and SIM. A A1429 GSM-only iPhone is just that, GSM-only, no CDMA.

Droid RAZR SIM card

Can you tell me where I can get an SIM card for the Droid Razr. I ordered one from amazon and it didn't come with a SIM card. I would greatly appreciate any help.

SIM cards are free at your local Corporate Verizon store, or you can order one via Customer Service.

Droid Turbo Sim Card Issue

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