DROID Turbo System Update Unsuccessful
Good day.
Everyday (for the last week) my brand new DROID Turbo downloads the 235.2 MB System Update file.
Everyday I schedule it to install overnight.
Every morning I get a message that the installation was unsuccessful, but yet it keeps coming back each day.
Currently I'm running 21.44.8.en.US on KitKat (4.4.4).
According to the image below it appears that it's trying to install the version that I'm already running.
So:
Do I need to manually disable my systems updates to get this to stop?
Is there something in this update that I don't already have? Since the version is identical, I'm guess this is the cause of the failure.
Any insight or suggestions would be greatly appreciated.
Do a System Wipe Cache Clear of your Droid and then after rebooting power the phone off for 1 hour. Then power on and try doing a forced download. If this does not work I would first reach out to Verizon and next Motorola. Link: Clear Cache Partition
Number for Motorola technical support on your Droid:
1-800-734-5870
Mon-Fri 7AM-10PM; Sat-Sun 9AM-6PM CST
Similar Messages
-
Droid turbo lollipop update/soak test
Any ETA on lollipop for the Droid Turbo?
Software updates are exciting gbcarli! At this time we do not have any information regarding software update. However, you may register for alerts on new products and services by clicking, http://bit.ly/dDumph You may also visit http://vz.to/14N84ef to check on new available software.
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT -
Droid Turbo OS update - NOT Lollipop
The Droid Turbo has a software update, but it IS NOT Lollipop (which was the rumor when the soak test invite went out). It's a bug fix for VoLTE. More info. can be found here:
http://www.droid-life.com/2015/02/22/latest-droid-turbo-update-isnt-lollipop-after-all-just-a-volte-fixer/#more-161939I'm glad you chimed in Davidoo thank you) I guess I was looking at it that the update this latest one would help the one's that were still asking for an update or something to help render what issues some of customers were still mentioning about and what I was being told at our local store that was to stay away from the phone, Even though there was update the one mentioned in December.. I guess you really don't know what a unit is doing unless you have one in front of you I wished I'd had one as a Test Unit or one as personal unit to go off of..
I would still Like to get one I really like the Nylon one and the Red one is really cool as well would it be ok to talk further more in a Direct Message when you have some free time I'd appreciate if we could.. Thanks again for replying b33 -
Droid "Incredible" System Update
For weeks my phone has been notifying me that there's a system update, but my phone has the usual problem where you allow it to update, it counts down to reboot then never does anything. Never installs update.
Based on information in another post, people had success by freeing up 600m + space on their phone by uninstalling just about everything, then following the instructions here. So I tried that.
When my phone rebooted, I stopped getting notifications that there was a sytem update. I never had the opportunity to actually install an update. If I go to the system info in settings it claims there are no newer system updates.
I've never owned a computer or "smart" device that was incapable of installing its own updates before. I don't know whether the fault is HTC's, Google's, Verizon's, or all of the above.
Until I get around to buying a new device, I sure would like to know if the one I have has the latest Android software available for it?Jrichview, I want to make sure that your device is up to date as well. Thanks for trying the previous troubleshooting. I've recommended those steps of clearing the system cache many times as well. First, let's check to see what software version you have. Go to Settings, About phone, Software information. The current software is Build 4.08.605.19.710RD. If you still aren't showing this version, and there is no option to update any longer, I suggest completing a factory reset and then attempting to update the software again http://bit.ly/SF7yS4.
Let me know if you need further assistance.
MarquiaF_VZW
Follow us on Twitter @VZWSupport -
Any news yet? I heard today but.. Obviously not.
Nothing official has been announced yet. It started rolling out to the Moto X 2nd generation a few days ago, so hopefully it won't be much longer for other phones.
-
I have had my Droid Turbo for less than a month. This morning I downloaded and installed the upgrade for Advanced Calling. Now my phone has basically quit working. The phone keeps freezing and/or automatically restarting. Why and how do I fix it?
Unless I am wrong, ErinW_VZW, the upgrade for advanced calling is NOT an app - it is a system update and therefore cannot be uninstalled. Kinda scary that you do not know this.
LLATOO - My advice to you is to perform a factory reset. Look under System Settings -> Backup and Reset -> Factory Data Reset. This will obviously delete your entire phone so backup what you need. -
After Update to 21.44.12 Droid Turbo keeps restarting
My Droid Turbo recently performed an OTA update which has caused the phone to randomly restart. I cant seem to pinpoint a cause of this and I have also seen others with similar problems without a working solution. Is there any other advice on how to fix this?
Boo. You could try running the phone in safe mode to see if there's an app conflict. If all else fails to remedy the issue, back everything up and do a factory data reset.
Restart the Device in Safe Mode DROID TURBO by Motorola | Verizon Wireless
Perform a Factory Data Reset (Device Powered Off) DROID TURBO by Motorola | Verizon Wireless -
Droid Turbo missing calls, delivering texts late, not capturing call history, not updating e-mails
My wife got the Droid Turbo Ballistic Nylon just before Christmas as a replacement for her iPhone. She has been complaining that she is not getting calls, e-mails, text messages, voice mail messages. Last night, my son called her twice from California and there was no answer. Checking her phone there is no voice mail from him and her call history shows no attempts. I re-booted the phone and she suddenly got a flood of e-mails, call history, texts messages. She uses this for business and this is negatively impacting her buisness.
This morning I did a test. I forwarded an e-mail from her phone to me and then I replied to that e-mail, which is set up as IMAP on all devices. I could see my reply on her PC but nothing her phone minutes later. This test is being done in my home with all devices on the same Wi-Fi network. I re-booted the phone into Safe Mode and the e-mail came through. I don't know if it was just the additional length of time or putting it into Safe Mode. Based on the number of issues with multiple applications (she also says she is losing contact information) I am beginning to think that this is a hardware or OS problem. Anybody have any ideas?I know that IMAP is sometimes set to auto-sync only every 15 min or more, according to default or user set amount of time. When you rebooted, the phone auto-synced with the email server. As far as missed calls and those not showing in logs, I'm not sure. I can say this though, I was missing calls and voicemails and came to find out that the Advanced Calling HD Voice VoLTE updates had negatively impacted my phone's service. I have since disabled and service is better. Perhaps the Turbo also has HD calling enabled and is experiencing similar issues because of that.
-
3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service
If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon ModeratorMe? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device. -
Multimedia message problem droid turbo
My droid turbo has stopped receiving and sending picture messages. It worked. And then randomly stopped. It says "sending" for hours or even took 3 days one time to actually send.
&& when recieving picture messages it pops up as "download" & won't download or show the photo for hours or even days.
I did today's system update, turned it on and off & in safe mode.
Nothing works.
I have signal. I have unlimited texting. And the phone has a lot of free space.
Help me.
Its been like this since around thanksgiving.
Is it just my phone?my2kidsrup, Thanks for the details. We're super excited about the Droid Turbo so I'm sorry to learn that you're having difficulty with Picture Messages. Is your phone connected to Wifi when this issue occurs? The phone does need to communicate with our Mobile Network to automatically download, send, and receive picture messages. Which application are you using when sending/receiving picture messages?
TanishaS1_VZW
Follow us on Twitter @VZWSupport -
Can I get my Droid Turbo configured without bloatware?
My new Droid turbo is a lot different than my old Droid 2 Global. My, how times have changed. Droid used to mean a reasonable operating system and straightforward apps. My new phone is far removed from that, but the platform is not to blame.
Platform abuse is the best way to describe the VERIZON Droid Turbo. If you are OK with a bunch of unwanted Apps eating resources on YOUR PHONE and YOUR ELECTRIC BILL, interfering with what you want to do, and rendering the phone package YOU PAID FOR essentially UNUSABLE unless you accept needless trash in your way, all the time, then the DROID Turbo is the phone for you.
It is not the phone for me. I want nothing to do with a company who goes out of its way make me do things that I might choose not to do. I want a phone. I DO NOT WANT a platform that wants to extract money out of everything I use it for, BEYOND WHAT I HAVE AGREED TO PAY FOR IT IN THE FIRST PLACE. I used to think that a contract was a mutually beneficial arrangement, not one which forces unexpected garbage on one party at its own expense.
Fine. Go for it. Abuse your customers to the max.
See where it gets you in the long term.
In the short term,it isn't going to be me. The consumer end of this is nothing less than disgusting. By myself I cannot influence Verizon; I can however, complain to every regulatory agency I can find. I personally detest government regulation, yet I have never encountered a company in a regulatory environment, with arrogance such as yours, which slaps their customers in the face (and I suppose) says :so sue me,"
When the federal (and political) mass lands upon you, sympathy will be more than elusive.
For the record, let me stare that I am describing a personal experience, and a real Verizon customer. This post is a result of my experience as a long time Verizon customer, which has left me completely disgusted/.I agree 100%. Disabling bloat isn't the same as removing it. And, there are a lot of apps, services, and processes used that you don't see as well. Always try to uninstall what you can, disable the rest if possible, clean the cache of each disabled app and disable any verizon app or com.vzw process or you find. Some folks are concerned about updates, but since these are far and few between, once you hear of an OS update, just set your disabled apps back to default beforehand. There is a lot of spybloat as well. By doing this you can free up about a quarter gig of RAM as well.
-
Whenever I send or receive a text message while my Turbo is bluetooth-connected to my 2011 Ford Edge with MyFordTouch the Bluetooth stack on the phone crashes and the phone disconnects from MyFordTouch. Sometimes it re-connects....Argh!
You may have to get the firmware/software updated for your vehicles myfordtouch system. Because this is a newer phone, your system may not support the Droid Turbo's bluetooth capabilities. If you can't do this yourself, you may need to have a dealer install it. Check this website and see if an update is available for your vehicle:
https://support.ford.com/tools/account/sync-software -
My adobe air desktop app keeps trying to update unsuccessfully
my free adobe air desktop app keeps trying to update unsuccessfully
whatever shall i do?
thanks
system
Hardware Overview:
Model Name: Mac Pro
Model Identifier: MacPro3,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.8 GHz
Number Of Processors: 2
Total Number Of Cores: 8
L2 Cache (per processor): 12 MB
Memory: 10 GBHello,
I'm sorry you're having trouble. I'm fairly certain this problem is occurring on the Air side and not on the Acrobat.com side of things. Please try reposting your question in the Air forums.
Good luck!
Michelle -
Droid Turbo talk and surf at the same time
Hello,
So I just brought my Droid Turbo home and have started testing it. I bought it knowing that it only had one antenna, but I had read that a new update was pushed that allowed for simultaneous talk and surfing. My software update is up to date (21.44.12.en.US), and the notes on the update even mention this feature was included in the update (why it is a "feature" and not a standard is beyond me). I just tried it again, and I can't surf and talk at the same time. Can someone explain this issue; is it only possible when using advanced calling over XLTE? The discussions I could find on here were all dated 6 months ago (before the latest update).
Thanks.Yes, they both have to have Advanced Calling for HD voice to work....but that is not what the OP was inquiring about. You can do simultaneous calls and data with the Turbo with ANY other phone (cell or landline) as long as you have Advanced Calling enabled on your phone. The HD is an EXTRA feature that makes for better call quality if both have Advanced Calling, but I assure you that you can make regular voice calls the same as with any other device, AND use data calling any cell or landline once you have it enabled on the Turbo.
-
I am so disappointed. I am a long time Droid user and research the Droid Turbo for several months before purchasing. I even read the reviews that indicated that there was a issue when attempting to use the phone calling feature and data at the same time. I called Verizon and talked with a rep. who indicated that he had the new phone and assured me that this issue had been fixed. Unfortunately, when I received the phone this was not the case. Even an update shortly after purchase still did not fix this issue. All of my Droids before this did not have this issue...how can a newer more improved phone? I even called Motorola and the English of the representative was so bad that I could not overcome the language barrier therefore no solution was reached. Wish I had my Razr HD back :{
I can understand the concern CCONLEY. Go to Settings>Advanced Calling> and select Activate Advanced Calling or contact Customer Service to get the features added. Once added Reboot device and go back to Setting>Advanced Calling>and ensure the Advanced Calling switch is set to On. Ensure you are in a 4G LTE service area and test again. If there is still an issue, please let us know so we can forward your findings to the software team. TamaraH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Maybe you are looking for
-
How can i print a network configuration page , i need the IP on a ph1510
how can i print a network configuration page , i need the IP on a ph1510
-
hi my iphone was stolen, and i need to retrieve my serial number, i dont have a box is it possible to get it through i tunes?
-
Using a 1212m, recording from 1/4" line-in or from Host wave (ASIO 1/2), when the Patchmix Strip & Main Mix levels appear to be set just right, the recording software (SoundForge 9c or Cubase LE) shows peaks of only about 5dB. Is this normal? If I re
-
Editing multiple events in Event Editor: changed?
I discovered a great trick in Logic 9 when working with the Event Window. If you wanted to edit a whole bunch of data at once to be the same (like if you want to take 100 notes and make them all the same velocity) you would just highlight them and d
-
This just happened as they ask me to log into my account