Droid Turbo thin screens

I purchased a Droid Turbo 2 weeks ago, and 1 drop has cracked the screen beyond use. Apparently there is an issue with the screens on the devices being thin, so Verizon has implemented a Screen Assurance Program, where they will replace the screen, for free, 1 time. It's right there is the ads for the phone, and on Motorola's we site as well. The problem, Best Buy shoppers, is that Verizon refuses to guarantee the BLUE Droid Turbo, because it is a BB special edition. Same phone, same thin screen. Best Buy will not replace it either. I just want you all to know this, and DO NOT BUY THIS PHONE. Do your own research, don't take my word.

Have you tried Motorola directly to see if they will repair it?

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Droid Turbo Free Screen Replacement in Blue

Will Verizon replace the screen one time free on the Droid Turbo if I buy it at Best Buy?
And if they do will it also work on their Blue Turbo? It is exclusive to Best Buy.
Thank you.

I have been through the Verizon wringer today regarding this question (4 hours on the phone, 2 hours in Best Buy). Verizon does want to replace the device because it is blue (Best Buy). Best Buy has no info whatsoever regarding this program, so they absolve all responsibility.
Verizon, i see that in this post on your web site that you DO provide replacements for the blue phones. Your own customer service has sent me to Best Buy 2 times, and keep saying that the will not replace it because it is BLUE. How do i get my cracked screen replaced? From what i understand, this is due to a manufacturer defect on the phone.

How can i remove pictures from my droid turbo without having to use the touch screen on the phone at all?

how can i remove pictures from my droid turbo without having to use the touch screen on the phone at all? my screen is cracked and i am waiting on a replacement phone. as far as i can tell in order to access the phone storage through my computer, i have to use the touchscreen to enable it so that the computer will see it as a camera. I can't do that as the top half of the touschscreen is unresponsive. any suggestions? teaches me to use the backup services offered in the future, but i still need a short term solution for this time.

I'm sorry to hear your screen is cracked spence425. I know its difficult to use the phone while its damaged. I'm happy you are receiving a replacement device. Have you saved any of your pictures and other data to the cloud? Here is a link about the cloud http://vz.to/1mF0GIx . Unfortunately, you will be unable to remove any data from the phone if the screen is unresponsive but if you are looking to transfer data to your new phone, it would have needed to be saved via the cloud first. Keep us posted.
Kinquana_VZW
Follow us on Twitter @vzwsupport

Droid turbo screen shattered had to buy a new phone

Within a month of getting my Droid turbo it got dropped face down on the ground. The screen was shattered. I took it into the store and was told it couldn't be fixed or replaced. Being this is on the edge plan I had to pay it off so I could get another phone. Now I hear it could've been replaced??!! WTH. I now have a galaxy s5 but not as happy with it and feel like I've been robbed. I've had nothing but issues with Verizon since. Being over charged or double charged since a payment was stated as being returned. I will only deal in cash now until I can get out of this mess. Very unhappy and not staying with this kind of service!

The Motorola Droid Turbo gets 1 free replacement for a broken screen - even if you dropped it. As long as the screen is the only broken part.
Also, the Edge plan comes with insurance. You could replace it that way also.
There was no reason for you to have to get another phone.

Shattered screen on the Motorola Droid Turbo

I just got a new turbo and my dog knocked it off the table onto the floor face down. The screen shattered, will Verizon replace it under the screen assurance program? There is no other damage at all other than the screen.

After research 2/17/2015- Screen coverage as follows:
1) It is done by Motorola, not VZ
2) It is a (1) time replacement by Motorola
3) Motorola will not fix your Droid Turbo phone, you will get a replacement. So backup data.
4) This Warranty is for a "Cracked phone screen", not a shattered screen. If pieces of glass are falling out or
if a corner of a bezel is crushed or cracked, then it is not covered.

3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service

If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Me? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device.

Accessing Add/Remove Widgets on a Droid Turbo

FYI To access Widgets on any given Home Screen you press and hold on a empty area of the screen. But not commonly known is the given Home Screen
must have at least (1) free space open . If screen is icon/widget full you will only see the Remove option. Last month I called both VZ and Motorola support and they did not know about this. I and Motorola support rep discovered this accidentally while they were remote controlling my droid turbo thru Rescue app
on the phone. Any home screen that is 100% full with icons and/or widgets will not see the Widgets option once screen is pressed.

I'm sorry to hear your screen is cracked spence425. I know its difficult to use the phone while its damaged. I'm happy you are receiving a replacement device. Have you saved any of your pictures and other data to the cloud? Here is a link about the cloud http://vz.to/1mF0GIx . Unfortunately, you will be unable to remove any data from the phone if the screen is unresponsive but if you are looking to transfer data to your new phone, it would have needed to be saved via the cloud first. Keep us posted.
Kinquana_VZW
Follow us on Twitter @vzwsupport

Good read for Wigets on a Droid Turbo 2jan2015

Getting your Widgets back like you are used to Android 4.4.4 on Droid Turbo
Here is a detailed explanation of accessing your Widgets on a Droid Turbo phone. This seems to be lacking in detail on the forums.
OLD WAY: Once you went into apps/settings you saw a tab for Widgets. No longer there for a droid turbo. It is there on my MotoX 1st generation but
not this droid turbo.
NEW WAY: You must press and hold on a Home Screen that has some room to add a icon. This does not work from the first Home Screen in my experience. If all your
home screens are maximimum filled with icons/widegets yhen this will not work. If this is your case then drag one icon to a new home screen then proceed
from that new home screen.
Doing this as I instructed, then you will see:
Wallpapers--Widgets--Settings icons at the bottom of the screen. Press Widgets then you will see your selections.
Removing a Widget from a given home screen is the same as removing a shortcut icon. Click and Drag to the Remove at the top.
This answer took (3) phone calls with VZ support (They did not know), and (2) phone calls with Motorola support level 1. And the motorola people did not
know they just happened across it while remote controlling my phone through Rescue app.
Remeber one thing: Every feature that is or is not there on this phone came at the request of VZ. Including all the default settings. Every single one.
If you do not like apps like NFL mobile being installed on your phone, that is solely a VZ decision. If you do not like the on phone GPS being disabled
by default under the guise "Battery Saving", then that was VZ decision. Every minute aspect of this droid turbo phone was decided by VZ, not Motorola.

The closest thing to Smart Actions on the Turbo is Assist, i.e., tap the Moto app, then tap the Settings in the upper right-hand corner, then tap Assist.

How can I mirror my droid turbo onto my hdtv?

I am having trouble trying to mirror my droid turbo onto my hdtv. I think I bought every kind of device from best buy and radio shack. I still cannot get my movies from my phone to my tv.

NYDIA1, I'll be happy to help. Here is the answer you're looking for:
Wireless display
Mirror your smartphone’s screen on an HDTV without any
cords—with minimal setup.
Find it: Tap Apps > Settings > Display > Cast screen
Your smartphone scans for compatible wireless display
devices. Select a device to show your smartphone’s screen on
the big screen.
Wireless Display requires either a Miracast™-enabled HDTV or
a Wireless Display adapter to work. If you don’t have a TV or
monitor that supports Wireless Display, you can purchase an
accessory (dongle) to enable it.
VanetrisC_VZW
Follow us on Twitter @vzwsupport

Moto Display Issue- Droid Turbo

I recently got a droid turbo and it was working perfectly. I have the Moto Display turned on. It was working perfectly and when a notification came up, I would hold down on it and it would show me a short summary, such as the subject of the email. Now, the notification comes up but when I hold it down, the summary doesn't come up. It just shows a blank spot.
Any Ideas?
Thank you!

Hopefully you see this before doing a hard reset of the device.....
You may have set the option "More Privacy - hide notification details when using any screen lock."
This will display the exact behavior you are describing when using a lock screen other than swipe. Including PIN, password, facial, etc.
In order to change this setting: from your homescreen, tap the app drawer> swipe through to find "Moto" and tap to open> Tap the Gear icon (settings) in the top-right corner> Tap Display> Untick the More Privacy option.
Hope this helps!

Droid Turbo battery issues

I have had my Droid Turbo for 3 days now and the battery has not been very impressive. I have switched networks from global to LTE/CDMA and WiFi scanning off along with screen on auto brightness and after I unplug phone from a charge it drops 2% within 10-15 minutes and continues to decrease gradually with little to no use. Any ideas?

Even new phone Li-ion batteries need to have build charge lifecycle sometimes. Do a full 6-8 hour charge with device in sleep mode, next run it down to about 35 % and then a 3- 4 hour charge. After that use your Droid and take it down to 20%. Another 6-7 hour charge and then down to no lower then 5-10% and one fuller 8 hour charge. At that point your battery should be built to a normal life cycle. This should eliminate your battery problem if all is working normal.

Droid Turbo Group Texting Problems??

Just switched my daughter over from an iPhone to the Droid Turbo. She is using the messaging app on the home screen. She is no longer able to receive group messages, be added to groups from the other end, or send to groups in her contact list. Thoughts? Fix? Alternative app suggestions? Would love to fix this before she heads back to school in the next couple of days. Thanks in advance for your help!

AmydeV wrote:
Where in settings is group message on/off button??
The 3 button overflow. Everything working fine for me even with this type of reception in NC.
Anyone who knows I am from Hawaii... Yes I am doing field work and Verizon coverage at this connectivity is still better than the other major carriers.

Droid Turbo 64gb call volume qualitity

Just got my Droid Turbo 64gb Ballistic Nylon a couple days ago. All great except call volume. Even at max volume I can barely hear the caller. But the caller hears me fine. Same thing when using speaker phone. My Moto X Xt1060 that this phone replaced was much better on call volume and clarity.
Anyone else having this issue?

Found info about this issue on Moto Support site. Several people have had this issue.
The speaker volume is so quiet. Is there a fix? . All Discussions (250) . DROID TURBO by Motorola . Forum . Motorola Ow…
Turning off Audio Effects in apps/settings/sound/audio effects worked for me.
And I do not have a case or screen protector as yet for this phone. Make sure neither cover the speaker slits on on front
top of the phone.

Droid turbo frozen

My husbands droid turbo is frozen and won't come off of the lock screen. It will not unlock and will not let him use any functions. What should he do?

lpasek We apologize for the freezing issues your husband has had with his Turbo. There is no removable battery on this device so please do not attempt that step. You can try and power the phone down as mentioned above. Please keep us posted.
SheritaH_VZW
Follow us on Twitter
@VZWSupport

Droid Turbo Moto Assist Sleeping Problems

My Droid Turbo Moto Assist, Sleeping function doesn't appear to work correctly. I have it on (see the moon icon and it is during set sleep hours). Under Silence, I had only Favorite Calls enabled to get through... Tested from a Non Favorite phone and it rings/displays on my screen. I also have the Keep My Screen Off option selected. I verified that cell I called from was not a favorite and even tested with Favorites Calls not enabled. The call still comes through and displays on my screen. Seems to defeat the purpose of "Sleeping" option. Screen lights up too with the caller's contact info.

We certainly want to make sure your phone is functioning properly, Anna_Droid_Maxx. Did you possibly have the "Someone Calls Twice" enabled on the Silence options? If testing a number of times in a row, the phone may recognize this as an emergency call. When you go into the Moto application, tap the settings in the upper right corner. What Version are you seeing?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Droid Turbo thin screens

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