DROID ULTRA TURNS OFF

I have a Droid Ultra that shows it's charged but turns off at random times. After this happens the phone will only turn back on if I hold the power button and volume button. What is causing this and how is it fixed? This is frustrating and causing problems daily due to my family not being able to contact me.

http://www.verizonwireless.com/support/knowledge-base-83492/
Probably a corrupted file or app. But it could be physical damage. I.e. phone dropped but It may come to FDR link above just save everything first. Test safe mode and if still happens FDR them if still happens new equipment most likely

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