Droid ultra wont charge when on since 4.4.4 update only carges when off

Worked just. Wife accidentally allowed 4.4.4 update. Phone now can only be charge when shutdown. I have already tried resetting the phone to no avail.
Any thoughts would be helpful.
Thanks

    JDF1963
I'm sorry to hear about the charging issue you're experiencing on your device! Let's get everything back up and running. What resets have you been able to perform? Were you able to turn off Automatic Restore http://vz.to/1u8HVkQ before performing a Hard Reset http://vz.to/1jS6i1N
If you haven't done a Hard Reset with Automatic Restore off before, can you please try placing your device in Safe Mode http://vz.to/1ghD9rj and charging?
RuthW_VZW
Follow us on twitter @VZWSupport

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